• Join a leading not for profit in the disability support industry
• A range of shifts and locations available – you choose what works for you
• Full training and support provided

About Us: 

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. Melba Support Services are actively recruiting for Disability Support Workers to join our team on a Casual basis in Latrobe Valley/Baw Baw area. You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives.

 What You’ll do

• Implement support plans based on supported persons needs, preferences and interests
• Help with all aspects of daily living from getting up in the morning to going to bed at night
• Aid people to get to their chosen activities like social events, work and appointments
• Promote personal choice and control for the person
• Assist with personal care & hygiene and household duties like cleaning, cooking, and washing
• Administer medication

Qualifications and Experience

• A passion for enabling and working with people
• Desire for meaningful work and comfortable providing people with daily living support
• Willingness to learn new skills, undertake ongoing training
• Willingness to work as part of a team

You will also bring with you or be willing to obtain*:

• NDIS Worker screening Check
• Working with Children Check
• Unrestricted Australian Driver’s License
• Evidence of COVID-19 vaccination status, including booster
• Current First Aid Certificate with CPR

*We can support you through the process of obtaining these if you don’t already have them.

You must be available to work a minimum of 2 shifts per week (2 hours per shift).

Why Join Us? 

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 

• Join a supportive and collaborative culture where your contributions make a real impact.
• Get out and about and connect with your community – opportunities to engage in activities you enjoy.

Ready to Make a Difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. 

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected.

This role sits within our Afterpay / Clearpay (UK Brand) Customer Service team and will play a key role in ensuring we meet our Service Delivery obligations specific to a number of speciality global processes across a number of different aspects of Customer Service Support (such as Social Media, Payment Investigations and Remediation activity when required). 

We are passionate about delivering an effortless customer experience measured through fast and easy resolution. This role leads a team focused on solving customer problems every day. As a CS Global Support Team Leader you will have accountability for the performance of a local team alongside a 24*7 offshore team(Partner based). 

Given the constantly evolving nature of our business and operation; the scope of processes cared for within the Global Support team will likely evolve over time

Primary reporting line: 

Customer Service Operations Manager

Key responsibilities:

• Responsible for the service delivery (measured through Time to Resolve, Average Speed to Answer, QA and Productivity goals) of key Customer Service (CS) speciality processes; primarily focused on Social Media servicing channels and Payment Investigations service contacts. 

• Play a key role in identifying internal tech incidents impacting customers / service delivery and partnering with Global CS leaders and the wider Operations community to build and implement remediation plans as required from Tech incidents. Liaise with other functions as needed to solve issues from time to time (Product, Marketing, Legal and Compliance)

• Run the Global Support Team; participate and lead  daily, weekly and monthly operating rhythms that drive our CS engine; such as daily huddles, team meetings and weekly, fortnightly and monthly process performance reviews both internally and with Partner teams as required

• Coach, performance manage and support the development  as per guidelines for direct reports and work in consultation with Partner TLs / Managers to ensure Parter team members performance meets expectations

• Prepare weekly/monthly Operations reports and lead partner performance reviews as needed

• Join a leading not for profit in the disability support industry 

• A range of shifts and locations available – you choose what works for you 

• Full training and support provided 

Melba Support Services are actively recruiting for Disability Support Workers to join our team on a casual basis in Metro. 

You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives. 

At Melba, our culture, supports and frameworks are all built on a foundation of human rights and zero tolerance for the abuse or neglect of people with disabilities. You will join an organisation truly committed to the people we support, our community and the people that work with us. 

What You’ll do 

• Implement support plans based on supported persons needs, preferences and interests 

• Help with all aspects of daily living from getting up in the morning to going to bed at night 

• Aid people to get to their chosen activities like social events, work and appointments 

• Promote personal choice and control for the person 

• Assist with personal care & hygiene and household duties like cleaning, cooking, and washing 

• Administer medication 

Qualifications and Experience 

• A passion for enabling and working with people  

• Desire for meaningful work and comfortable providing people with daily living support 

• Willingness to learn new skills, undertake ongoing training  

• Willingness to work as part of a team 
• Experience in bowel care and manual handling is required

You will also bring with you or be willing to obtain*: 

• NDIS Worker screening Check 

• Working with Children Check 

• Unrestricted Australian Driver’s License 

• Evidence of COVID-19 vaccination status, including booster 

• Current First Aid Certificate with CPR 

*We can support you through the process of obtaining these if you don’t already have them. 

We are seeking a female support worker to assist a female individual in Prahan. This role involves providing a minimum of 3 hours of ISA support daily, as well as helping with community access and potentially SIL supports, including personal care. The individual uses an electric wheelchair in the community and is largely independent at home, though personal care is still needed. We encourage applications from candidates who can also cover on-site shifts, including overnight stays and morning support, with a commitment of at least 6 active hours plus overnight coverage.

Why work with Melba?

• Comprehensive training and support provided – whether this is a new industry to you or you have experience, we will provide you will all the support you need to succeed.
• Get out and about and connect with your community – opportunities to engage in activities you enjoy.
• Plan your life around regular working hours each week.
• Not for Profit Salary Packaging benefits

About Melba

Melba are a well-established, values-based, not for profit organisation providing disability support services for close to 50 years. Our services include:

• Accommodation
• Participation & Learning
• Respite Care
• Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day. Our workplace culture is deeply rooted in respect, work-life balance and flexibility.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

For secure work where you are supported by those around you, click the Apply button and submit your current resumé today! We look forward to welcoming you to the team.

This role is responsible for assisting the Sales team in their day to day efforts.

You will attend meetings to work with clients to identify their needs, take minutes, and develop custom proposals to meet their needs. In addition, you will work through pre-sales to develop supporting documents and ensure all deals are tracked through the Customer Relationship Management (CRM) solution. The following outlines the responsibilities of this role:

• Develop and Review proposals through online solutions and in MS Word
• Support the sales team with client quotations
• Document all relevant client information and interaction via the CRM
• Maintaining relationships with existing customers and vendors
• Preparing PowerPoint presentations and sales displays
• General sales administrative and ad hoc tasks

This pivotal role will form close relationships across the Offensive, Defensive and Advisory teams to gather information as needed to develop customised proposals.

This role will require someone with a keen eye for detail. We are looking for a self starter who is driven and self-motivated. You will need to be a team player as this role works with all members of the Triskele Labs team.

For this role, the following traits are required as a minimum:

• Critical thinking and ability to be quick on your feet
• Exceptional written and verbal skills
• Ability to quickly develop and nurture relationships
• IT fluency mandatory
• Ability to solve tough problems
• The ability to handle pressure and meet deadlines
• Skill in prioritising and triaging obligations
• Attention to detail
• Excellent time management and organisation

Triskele Labs are an equal opportunity employer and this role is open to all applicants.

Benefits of the role include:

• Market rate salary.
• Up to 12 weeks paid parental leave for primary or secondary care giver
• Employee Assistance Program
• Flexible work arrangements

We believe we have the best culture in any cybersecurity company in Australia. Our team all strive for the best and look after each other. This role will take us to a team of over 45 with sights set on 100+. We provide support to all our team members including an Employee Assistance Program (EAP) and have a highly inclusive and collaborate culture and approach to everything we do.

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

What you get to do in this role

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.