Customer Experience Manager  | Dan Murphy's Albury/Wodonga | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

• This is just the start, so dream big!
• Bring your strategic thinking to unlock new opportunities with our suppliers

As the Customer Value Manager you’ll effectively partner with the merchandise trading team to deliver value in relation to Pricing, Supplier agreements and cost optimisation, as well as ensuring category strategies are executed inline with the Endeavour Group strategy. 

We have 2 exciting opportunities to partner our category trading teams, both areas having subtle differences in regards to unlocking value.

Wine category: With a Large product & supplier portfolio, price and ranging optimisation is more complex. Experience with manufacturing will be pivotal in supporting our vertically integrated manufacturing division. Unlocking cost efficiencies and driving more balanced decision making to support overall positive category outcomes.

Beer Category: Dominated by 2 large multinational brewers, focus areas for this category involve strategic supplier planning and collaboration (unlocking fair share of the profit pool). Trade planning optimization (price/promo/execution) will be a priority. Along with creating sustainable long term joint business partnerships.

As an experienced commercial executive, you will use your advanced analytical and influencing skills to proactively drive effective price & promotional setting, influence supplier negotiations and identify cost optimisation opportunities across the supplier and logistics cost base.

A true business partnering role, your ability to build relationships across the Endeavour Group business will be critical to your success.

Sound good? Read on.

Here's a snapshot of the responsibilities: 

• Support the overall pricing strategy development & execution as well as ongoing maintenance for Endeavour Group.
• Support trading teams in the development of category pricing & supplier strategies.
• Continually monitor, understand and predict market shifts in pricing, ensuring competitiveness and optimised commercial performance (eg: understanding seasonal factors).
• Provide analytics on market trends, consumer data and competitive insights to inform decisions
• Support optimised price pack architecture, clashing and promotional programs. Provide recommendations and influence action to achieve strategic objectives.
• Develop detailed analysis and action plans relating to cost optimisation, inventory management and range mix. You’ll utilise data to regularly review performance with internal and external stakeholders and develop complex models/reports to stimulate potential strategies. 
• Build and develop strong relationships with both internal stakeholders and external suppliers, partnering, influencing and working collaboratively to drive growth and optimise performance.
• Present to C-Level executives, where you’ll influence to gain alignment on proposals and recommendations.

Who we are

EstimateOne is an Australian born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry.

We’re the market leaders in Australia & NZ, and we've started expanding our product to the UK & Ireland, so it’s a really exciting time to be joining us.

At EstimateOne, we believe that by looking after our whole ecosystem of users, and balancing the needs of our team, our shareholders and the industry, we can achieve our vision to become a global leader in construction technology; famous for the positive impact on the industry we serve. To do that we'll need to make sure we're unlocking value from what we've already built while also inventing new stuff. It's equal parts optimisation and innovation.

Our established scaleup vibe keeps things lively. We’ve come a long way in 14 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 14. We’re passionate about transparent and fair expectations and results and we have a commitment to creating a career defining place to work for all of our team.

The role

We are seeking an experienced Product Manager on a 6 month contract (with the possibility to extend) who is passionate about creating solutions that our customers love and making a real difference in the lives of everyone in the construction industry. 

Meticulously balancing customer value and business benefit, each day you’ll get to work closely with talented people across our business to determine and deliver the biggest impact to our customers through our products. 

This is an amazing opportunity for someone who cares deeply about their craft and wants to be part of a team who celebrates a product-led mindset, championing excellence in product management and putting problems before solutions.

As a Product Manager at EstimateOne, you will:

• Co-own, refine and execute the EstimateOne Product Strategy and work closely with our Chief Product Officer, Head of Design and Product Management Team to continuously improve our Product Management Practice through shared knowledge, tooling, resources and ways of working.
• Develop a deep understanding of our customers, their problems and needs through research, data analysis and importantly actually talking to and getting to know them face to face.
• Foster a great collaborative partnership with Design, Engineering, Product Marketing and Audience GMs to bring innovative solutions to life, measuring their impact and celebrating their success.
• Build great relationships with Sales, Marketing and Customer facing teams to understand perspectives and ensure they are engaged and supported through product changes.
• Be known internally as the face of your products, champion a clear product vision across the business and keep teams and stakeholders engaged and informed across all aspects of Product Delivery and Lifecycle Management.
• Craft, maintain and execute a product roadmap that prioritises the most important customer problems to be solved, delivers measurable business benefits to EstimateOne and aligns closely with our Product Strategy.

About You

• You're customer obsessed and want to spend regular time with them, building empathy for their needs and deeply understanding their problems.
• You love data and you use it to support decisions, whether this is analytics, user research, survey feedback or in-person testing
• You care genuinely about the people you work with, your team and the rituals you use to deliver valuable products to our customers
• You’re committed to continuous shipping of value to our customers through iterative small releases, embracing feedback and new insight as you go
• You can lead, align and inspire a cross-functional team to deliver great outcomes. As a Product Manager, you are the nexus of the team and you need to provide clarity, connective tissue, energy and synthesis from your vantage point to enable your team to do their best work.
• You are a great communicator, have a can-do attitude and can build effective relationships across all levels of the business.

The ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful. If you’re a motivated, self-starter and user-orientated person with experience in growing a company and designing products in a construction technology space, we need you in our team.

Perks

There’s more to working at EstimateOne than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• Flexible working hours & the ability to WFH
• You don’t have to work full-time, but we’d love it if you did.
• $5,000 per year to put towards your professional development
• 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid Parental & volunteer leave
• Business wide activities on a Friday afternoon, every 7 weeks (think escape rooms, drawing classes, games afternoons, cooking classes)
• We also match NFP donations 2:1 - to name a few!

EstimateOne is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can set you up for success in our process. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

• Love what you do and leave your mark
• Focus on growth strategy through existing and future partnerships
• Melbourne or Sydney based

The Strategy Manager - Growth Partnerships will play a key role managing and delivering value from Endeavour’s current and future strategic partnerships. 

You will provide strategic thought leadership in partnerships, including driving a focus on growth and value creation within our partnership with Woolworths, and through identifying new commercial partnering opportunities. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Work with existing Partnership Leads to articulate a clear and compelling strategy that maximises the value delivered from their partnership
• Provide strategic thought leadership that delivers partnership growth by identifying and evaluating future partnering opportunities (with Woolworths or other potential partners) 
• Inject strategic and innovative thinking into issues arising with respect to our partnership agreements
• Influence key stakeholders to deliver impactful change

• Bring your passion and feel the energy!
• A huge career opportunity - play a strategic role in establishing a change framework for Endeavour Group! 
• Join one of the largest transformational programs in Australia and leave your imprint! 

The ‘One-Endeavour’ transformation is re-shaping the way we do business together today and into the future. It’ll streamline our operations, create a launchpad for future growth, and give our teams and customers the benefits of simpler ways of working.

We are now recruiting for a Senior Change Manager that will be responsible for the initial set up of change capability across the enterprise, with an initial focus on One Endeavour. This role will see you focusing on the mid to long-term, building out change methodologies, frameworks and strategies to deliver business objectives within a ‘start-up’ environment, where agility and gravitas to engage key stakeholders and build the appropriate tools to foster an environment of change are required.

Sound good? Read on:

Here’s a taste of what you can expect as the Senior Change Manager:

• Develop the business capability uplift plan and approach for endorsement from key stakeholders via an aligned and agreed change maturity model.
• Ensure the development and maintenance of the overarching change process, standards and templates is used to enable a consistent approach to change management where possible. 
• Working with the Head of Internal Communications, design and implement the change strategy, model and framework across the business.
• Play a significant leadership role in the change community, coaching and mentoring others to develop change capability at Endeavour.
• Design and conduct capability uplift programs for Senior Leaders, developing a training and capability framework.
• Engage, influence and bring key stakeholders across the business on the journey of change, anticipating and managing resistance.
• Articulate and describe ‘change’ to various levels of the business, using your strategic ability to establish a change management framework for Endeavour that is adopted and endorsed. 

Account Manager – Melbourne

About the Role

We are seeking an experienced hands-on Account Manager to join our Sales team in Richmond.

The ideal candidate will be responsible for:

• Working closely with key Architectural and Design clients, helping to bring their projects to life through use of our materials.
• Building new and servicing existing relationships across Melbourne.
• Being the first point of contact for many design clients (both specifier (Architects, Designers, Installers and retail end clients) within the showroom environment.
• Growing new industry partnerships and working closely with a Business Development Manager in the servicing of existing relationships.
• Splitting time between client service / business development from showroom leads

The Account Manager is perfect role if you are looking to join an established but fast growth business with strong career opportunities, training and development in the sales and design sector. It suits someone with a keen interest in architecture and design, looking to progress into a more strategic, relational sales career.

We utilise Salesforce CRM and focus on up-skilling our Account Managers to become strategic sales professionals with a sophisticated understanding of not only client service, but creating valuable and long-term client relationships working as part of our Melbourne team.

Skills and Experience

• Proven experience in a relevant sales role.
• The ability to confidently manage client relationships and general day-to-day enquiries.
• Strong (verbal and written) communication skills with an ability to build strong relationships.
• Good attention to detail in handling business development leads and managing projects from lead to delivery.
• An interest in architecture and design.
• The ambition to grow and develop existing client relationships through exceptional service and product counsel.
• Understanding of sales principles and ability to deliver excellent customer experience

Responsibilities

• Gather information on prospective clients (e.g. company size, needs and opportunities to add value)
• Working in tandem with your business development rep to understand client requirements and provide solutions
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Working with your Business Development rep to create customized sales plans for key clients
• Promote new products/services to existing customers

This is an opportunity for a hungry sales person to grow & develop their career. If you’re looking for an ambitious sales role . . come and talk to us. We’re looking for people just like you

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts
• Free snacks and drinks in the office

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our site website: www.ecooutdoor.com.au or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

The successful person will have:

• The ability to confidently manage client relationships and general day-to-day enquiries
• Good attention to detail in handling business development leads and managing projects from lead to delivery.
• An interest in architecture and design.
• The ambition to grow and develop existing client relationships through exceptional service and product counsel.

• Experience with CRM software a bonus (e.g. Salesforce)
• Proven work experience in a relevant sales role
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Gather information on prospective clients (e.g. company size, needs and opportunities to add value)
• Working in tandem with your business development rep to understand client requirements and provide solutions
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Working with your Business Development rep to create customized sales plans for key clients
• Promote new products/services to existing customers

This is an opportunity for a hungry sales person to grow & develop their career. If you’re looking for an ambitious sales role . . come and talk to us. We’re looking for people just like you

Are you passionate about creating captivating content and building communities? We're seeking a highly creative Social Media Manager to join our team at Dutton Automotive. Collaborate directly with the CMO and Site Leaders to shape and execute our social media and community engagement strategy. Bring your expertise and create innovative and engaging daily content that resonates across multiple platforms, connecting with our dedicated community.

Responsibilities include:

Social Media Strategy:

• Develop and execute social media strategies aligned with overall marketing objectives.
• Identify target audience and create content that resonates with them.
• Stay updated on industry trends and emerging platforms to ensure a competitive edge.

Content Creation:

• Create engaging and shareable content for various social media platforms, including text, image, and video content.
• Collaborate with the design team to produce visually appealing and on-brand materials.
• Maintain a content calendar and schedule posts to optimize reach and engagement.
• Stay abreast of current technologies and trends in social media, design tools, and applications.

Community Engagement:

• Foster and nurture a vibrant online community by responding to comments, messages, and mentions.
• Monitor social media channels for brand mentions and industry conversations.
• Encourage user-generated content and customer advocacy.

Analytics and Reporting:

• Conduct detailed analysis and reporting of social and traffic KPIs on a weekly basis, with monthly reporting on community development and engagement.
• Report on social media performance, offering insights and recommendations for improvement.
• Adjust strategies based on data-driven insights to optimize results.

Campaign Management:

• Spearhead social campaign management and offer support from ideation to execution for product launches.
• Foster collaboration with cross-functional teams such as marketing, sales, and customer service to maintain brand consistency.
• Plan & execute social media campaigns to support dealership launches, promotions, and sponsorship related events.
• Collaborate with cross-functional teams to ensure brand alignment.

Social Advertising:

• Develop & implement paid social media advertising campaigns.
• Monitor & optimize ad performance to achieve desired outcomes within budget.
• Provide customer service support through direct engagement across our social channels.