We are seeking Customer Service Specialist, to join our Commercial Team. This is a key role focused on delivering an exceptional experience to our Commercial customers who interact with Viva Energy via various communication channels on a variety of topics.

The Customer Service Centre operates from 8am to 8pm Monday to Friday

Responsibilities

Inbound Contact (Voice & Emails):

• The primary role of the Customer Service Specialist – Commercial is to take inbound telephone calls or emails from Viva Energy customers in relation to placing fuels, lubricants and chemicals orders, product and pricing inquiries, product returns, invoice and billing enquiries.
• A high proportion of customer queries can be resolved immediately, however some interactions require follow up and/or investigation. The Customer Service Specialist is responsible for completing the life cycle of the query by engaging with other stakeholders or colleagues to help resolve.
• As the voice of Viva Energy, you will assist customers by proactively solving their issues through active listening and your understanding of the end to end process for our customer base.
• You will be responsible for cross selling and up selling where appropriate, such as moving customers from inbound voice calls to our self-serve platforms.
• Maintain an accurate record of customer information and relevant actions in supporting systems, such as Salesforce (CRM)
• An important aspect of this role is the ongoing review of current process with the aim to improve to ensure our customers have a positive experience. Your access to customer insights through your conversations (verbal and written) is a critical component of this improvement process.
• With access to customer insights, make recommendations for improvement.
• Adhere to all key performance indicators.

Who are we?

Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we've experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world's most sustainable pet wellness company, we're putting pets and our planet first - one bowl at a time.

Today, we are proud to share we've served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet's wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they're getting sicker earlier. They're dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That's where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don't stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it's not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

The Role

As a Sales & Retention Specialist with Lyka, you'll attend pop-up sales events across Sydney (eg at markets and shopping centres) and promote the benefits of Lyka, with the goal of achieving new subscriptions. On days when you're not face to face selling, you will support retention of existing customers through email and phone channels.

What you'll do:

• Attract and drive consumer traffic to Lyka's physical sales stands at markets and retail locations
• Communicate the benefits of Lyka, effectively demonstrating product features and benefits
• Faciliate sign up process for customers
• Overcome objections and meet sales targets
• Assist with set up and pack down of equipment of our sales stands
• Drive retention through winning back cancelled customers via phone or email
• Foster a growth-orientated, positive and high-performance culture that motivates employees and is aligned to the company's mission

• Direct face to face sales experience, with the proven ability to close sales on the spot
• Strong interpersonal and relationship building skills; friendly and approachable
• Exceptional customer service skills; helpful and positive attitude and always looking to go above and beyond for customers
• Confident, clear verbal and written English communication and negotiation/influencing skills
• Proficient in using a computer, touch typing and able to learn new tools/systems
• Willingness to learn new topics, such as dog nutrition and wellness
• Self-motivation, with a positive attitude and hunger for success; resilience
• High sense of ownership and comfortable with a fast-paced environment
• Must love dogs and be able to work flexible hours, including weekends, and travel to various sales events
• Driving licence beneficial, but not essential

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up.
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.

• Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
• Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.

We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 3,500 students and 100 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

We’re seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus. In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.

Key Responsibilities

• Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
• Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
• Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
• CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
• Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
• Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.

Who You Are

You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

Requirements

• Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
• Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
• Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
• Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

Why Join Contour?

• Be part of a mission-driven company committed to reshaping education.
• Work in a vibrant campus environment where every day is different.
• Access training and development opportunities in billing, enrolment, and CRM management.
• Grow with a collaborative team and make a direct impact on students’ educational journeys.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)