About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

• Manage a portfolio of recruitment/selection/resourcing needs that support Rest’s business plan and people strategy and work collaboratively with leaders in their fulfillment.
• Ensure that Rest’s recruitment policies, processes and standards are followed at all levels.
• Participate in negotiation of agreements with external recruitment providers.
• Review and evaluate the effectiveness of recruitment and resourcing programs.
• Coaches’ managers on recruitment approach, selection methods, talent management, outsourcing, etc.
• Coach and develop employees on career development strategies, actively promoting internal career advancement opportunities.
• Identifies opportunities to leverage capability and develop internal talent.

The Pharmacy Acquisition Partner will be instrumental in expanding our network of high-performing, long-term pharmacy partners for uMeds. This role focuses on identifying, targeting, and acquiring new dispensing partners to enhance the distribution and accessibility of prescriptions to Alternaleaf patients. This role requires strong relationship-building skills, an ability to thoroughly understand the target market, and a genuine passion for patient care. This role is key to increasing the number and geographic footprint of our Pharmacy Partner network to ensure we meet our next-day delivery goals while minimising the risk of having a concentrated Partner Network. This role will work closely with other Fulfilment teams to onboard new Pharmacy Partners. 
Key Responsibilities include 

• Proactively identify pharmacy partners that align with Montu's mission and goals, developing a targeted engagement plan based on communication strategies, pharmacy categorization, and conversion drivers.
• Execute the acquisition plan through cold calls, site visits, and other outreach methods, ensuring all activity is accurately documented in the CRM tool.
• Build and maintain strong relationships with pharmacy owners and decision-makers to secure long-term partnerships and ensure high partner satisfaction.
• Lead negotiations with prospective partners, focusing on agreement terms and ensuring a smooth handover to the Pharmacy and Fulfilment Operations teams for successful onboarding.
• Regularly review pharmacy partner reports and analytics to refine the partner profile, and maintain detailed records of all acquisition activities to optimize future conversions.

As a Mental Injury Specialist / Rehabilitation Consultant you will:

• Identify Return to Work (RTW) barriers and strategies to overcome these for psychological conditions, with some physical conditions
• Design, implement, and review programs that assist injured employees return to the workforce
• Provide job seeking and advocate for your clients towards successful employment outcomes
• Provide specialist mental injury case management and intervention on primary or secondary psychological claims.
• Ensure clients, employers and Agents receive specialised, best practice psychological intervention and RTW support for mental injury.

• Drive achievement of recovery and return to work goals via implementation of regular, intense, evidence-based, best practice intervention as per WorkFocus Australia Australia’s service delivery model.
• Undertake specific services and assessments relevant to mental injury and discipline/competency including Worksite, vocational, psych functional assessment, EAP, Critical Incident Debriefing, Facilitated Discussion & Mediation, MindHub Early Intervention, Care Coordination, Pre-Employment Screening, Psychological Treatment and intervention, Adjustment Counselling, Voc Counselling
• Achieve RTW outcomes across case load
• Maintain knowledge of best-practice in mental injury RTW management and intervention for return to work, acting as the go-to resource for the area.

We are seeking a dynamic and customer-focused professional to join our team, dedicated to delivering exceptional support and service. In this role, you will be at the forefront of troubleshooting and resolving technical issues, ensuring smooth and efficient processes across departments.

As a key player in our customer support team, you will manage complex cases, mentor colleagues, and collaborate closely with our development and product teams to drive continuous improvement and customer satisfaction. If you thrive in a fast-paced environment and are passionate about enhancing the customer experience, we want to hear from you.

• Investigate, troubleshoot, and replicate issues to either resolve them or work with the development teams for further action. 
• Ensures delivery of excellent customer service through fast and accurate processing of requests, communication, and coordinating with other departments to resolve inquiries.  
• Identify and escalate critical or sensitive cases by collaborating closely with the Customer Support Manager, ensuring timely resolution and customer satisfaction. 
• Mentor and Serve as a resource for challenging cases and process-related inquiries, providing guidance and support to the team. 
• Deliver comprehensive training on specialized topics and advanced troubleshooting techniques 
• Independently manage complex tickets, tasks, and responsibilities, ensuring that issues are resolved efficiently and effectively. 
• Act as the internal and external escalation point for intricate ticket management, leading case escalations, and offering strategic guidance to the team. 
• Investigate and resolve customer complaints, ensuring that all resolutions meet or exceed customer expectations. 
• Communicate effectively with product managers and development teams, providing clear and concise information on escalations and customer inquiries. 
• Customer Beta Testing Liaison: Collaborate with the Product team and work with customers in the Beta group during product and version beta testing periods. 
• Maintain a thorough understanding of KPIs (Key Performance Indicator) including SLAs (service Level Agreement), ensuring all customer interactions are timely and meet company standards. 
• Collaborate with the Product team and work with customers in the Beta group during product and version beta testing periods. 
• Develop and contribute to Knowledge Base articles, creating valuable resources for both internal team members and external customers. 
• Builds and maintain business relationship with clients through open and interactive communication