About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australia, New Zealand, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team. 

About Customer Success at Auror

Customer Success at Auror is high impact. As we bring on some of the world's largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users and creating strategic engagement plans that ensures our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.

We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 66 and continue to have high engagement and satisfaction from our customers.

About the role

The role of the Customer Success Specialist is to engage, empower, and excite our community of crimefighters. As a Customer Success Specialist, your primary responsibility is to ensure both retailers and police, who make up our crimefighter community, have great experiences and achieve real crime reduction outcomes from using our platform.

Through being deeply tactical and using relational engagement you’ll empower our Auror user community to help them derive value from the platform. You do this by building strong relationships with Loss Prevention teams and Loss Prevention leaders, understanding the value Auror can bring to our customers. You will be embedding Auror across stores in Australia’s largest retailers, telling stories through insights and outcomes,  and ensuring they are achieving real outcomes and success in line with the success plan. 

Your responsibilities

• Building and nurturing relationships with store teams and Loss Prevention leaders, partnering with them to support their team's reporting, use and overall success of Auror
• Proactively identifying areas of opportunity to ensure our customers are engaged with Auror, contributing to the creation of engagement plans, ultimately helping them reduce crime and increase safety in their stores
• Reviewing customer usage in the platform, understanding how they are utilising the platform, surfacing wins & outcomes, and then effectively communicating this back to the customer to drive meaningful outcomes
• Training and presenting to large groups of users, and stakeholders remotely or in-person

The role reports to Sianne Hussey, Customer Success Lead and Digital/Customer Experience - Australia

I joined the team of incredible people at Auror to be part of the solution that’s empowering retailers and police globally to stop crime, for good. It’s really something to work with a company where everyday I can see the positive impact Auror has on communities.  

Auror trusts and pushes me to do my best work and be myself whilst supporting and enabling me to continue to grow. This lets me in turn do what I love doing: empowering our team. The Customer Success team inspire me with their deliberateness when they’re engaging with our retail partners and the standard of quality and fun they hold themselves to.  

To learn about how I lead, check out my Auror blog!

As one of our Customer Success Specialists, you will have the following skills:

• Previous experience in customer success/customer-facing roles.
• Have good problem-solving skills with a natural affinity with technology and people. 
• You enjoy tackling challenges and coming up with structured and strategic solutions
• Excellent active listening and communication skills - whether it be in person, on the phone, on instant messaging apps, video calls, email, or when writing guides for people 
• Being a team player who flourishes in a fast-paced, highly collaborative environment

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

• Salary range: Depending on the level of experience a hiring salary range of $70,000 - $93,000 AUD (IC2)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter Work Weeks: Everyone gets Friday afternoon’s off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Mental and physical health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell).
• Family friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers.
• Personal development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe

Next steps:

We pride ourselves on creating an environment where everyone can develop and grow, safely. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! We’d like to encourage you to show yourself in your application.  

Once you apply, you’ll hear from us to acknowledge your application. From there our interview process is designed both for us to get to know you and equally for you to know us - the team, the role and Auror. 

Here's some insight on what to expect:

1. If you’re excited about our mission and you have experience and a passion for this role, please apply! You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team loves to understand what attracted you to this role and why you are excited about the opportunity to join Auror.
2. If you're shortlisted you'll be invited to answer several questions through a recorded video interview. We have chosen to incorporate this into our process as this role will require you to feel comfortable connecting with internal and external customers on video. It's also a really great way for us to get to know you better beyond just your CV!
3. If that goes well,  you will then meet with Sianne and one of the Auror Customer Success team members virtually, this will be an opportunity for you to get to know us and ask all your burning questions.
4. The final stage our Customer Success Leads, Sianne and Jess, will host you onsite at our Melbourne office and we will ask you to prepare a challenge to present. This is a case that has been designed to mimic the work of an Auror Customer Success Specialist, so we will have the opportunity to see how you would approach the role and you’ll get a feel for what your day to day would look like. 

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Your Role & Team

Super exciting times for us here at CreditorWatch as we continue to scale our awesome CX team – with that comes a newly created Customer Success Specialist role. This roles sits within our Customer Experience Group and is the driving force behind CreditorWatch, connecting our clients to the heart of our organisation.

This is a true Customer Success role where you’ll be focusing on identifying, supporting and delivering engaging customer experiences across CreditorWatch’s product suite. It’s a phone based retention and acquisition role – including and not limited to onboarding new clients, identifying upsell and cross-sell opportunities for existing clients and providing adoption and product utilisation support. Please note you will work closely with our Corporate and Key Account Clients.

To support you, some of your key stakeholders will include Customer Service, Data and Insights, Product Implementation and System owners to ensure that you have the tools you need to make an impact.

This role reports directly into our Manager, Customer Success. It is a hybrid working model and our office is Melbourne CBD Based.

Some of your responsibilities include and are not limited to:

• Proactive, hands-on phone-based account management support; engaging with clients to help them realise value in our products.
• Deliver on-client retention and adoption targets.
• Understand the metrics that matter from the business and clients perspectives; solving problems to continuously improve outcomes delivered.
• Ongoing development and implementation of strategies to improve individual & team performance issues.
• The capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.
• Account set up and onboarding of new corporate and key account clients.

Our ideal candidate

To be successful in this role, you’ll ideally have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business.

Are you commercially minded and have strong communication, objection handling and problem-solving skills? If so, these will set you apart and you’ll be well on your way to driving high levels of client satisfaction.Those that thrive in this role will be able to take a holistic approach with our clients – finding gaps and opportunities in turn providing unique and creative solutions to drive high levels of retention whilst limiting churn.

Finally, you’ll be tech-savvy and love utilising tools and systems to help you in your day to day. Bonus points for Salesforce users

We are seeking a dynamic Trade and Compliance Specialist to enhance our import/export operations and maintain our high standards of compliance.

Key Responsibilities:

Coordinate Trade Activities:

• Collaborate with freight forwarders, customs brokers, agents, and transport providers to ensure timely and efficient shipments.
• Drive best practices and continuous improvement in our import/export processes.
• Oversee international logistics from suppliers to warehouse receipt.
• Maintain precise records for import/export transactions, including bills of lading, commercial invoices, permits, licenses, customs declarations, and compliance reports.
• Engage with governmental bodies for product classifications, certifications, and trade reporting.
• Negotiate and secure competitive rates with brokers and other agents.

Regulatory Compliance:

• Interpret and apply relevant legislation, regulations, and guidelines to guide Montu’s import/export processes.
• Provide expert guidance on compliance requirements, documentation, and procedures.
• Stay current with evolving regulations, tariffs, and sanctions.
• Ensure all import/export activities comply with applicable laws, minimizing risks of delays, fines, and penalties.
• Develop and implement compliance programs, including policies, procedures, and training.
• Liaise with the TGA, Office of Drug Control, and the Australian Border Force.
• Manage import permit applications and maintain compliance records.

Risk Assessments:

• Assess and mitigate risks related to import/export activities.
• Identify potential compliance gaps and recommend strategies to address them.

Managing Audits and Investigations:

• Conduct internal audits to ensure adherence to trade laws.
• Support external audits and work promptly to rectify any compliance issues.

The Specification Manager will focus on establishing and growing Burgtec's presence within the Melbourne CBD market. The primary objective is to target particular architects and designers, building strong relationships to drive the specification of Burgtec products. The role involves hybrid working conditions with 30% in the showroom and 70% visiting architects and specifiers.

About Burgtec

Burgtec designs creates & manufactures office furniture and workstations. Over the last 40 years, Burgtec has remained at the forefront of design, continually injecting new products into our already well-established range of task chairs, workstations, tables, storage systems + complimentary visitor, breakout, and soft seating pieces.

Burgtec maintains the traditional values of exceptional quality, attention to detail, superior market-leading design, and customer-focused service. Our in-house research and development facility works closely with our customers, to achieve beautifully designed functional furniture.

Responsibilities: 

• Conduct face-to-face drop-ins and meetings with architects and specifiers from target lists, focusing on increasing specified projects and regional sales.
• Establish and maintain relationships with new specifiers. Key KPIs will track these interactions and outcomes.
• Execute strategies to foster and grow specifier relationships in the VIC market, including periodic rapport-building interactions.
• Be creative in finding ways to connect with architects and specifiers, ensuring persistent follow-up and engagement.
• Provide exceptional customer service to ensure client satisfaction and repeat business. Respond promptly and professionally to inbound inquiries, providing accurate information and building rapport.
• Work as a hunter, never taking no for an answer and finding innovative solutions to penetrate the market.
• Track and report the number of projects specified and new specifiers who commence specifying Burgtec products.
• Use HubSpot to manage customer relationships, track activities, and analyze data to improve engagement strategies.
• Coordinate and conduct engaging client showroom visits, showcasing Burgtec's office furniture offerings.
• Deliver compelling and insightful product presentations tailored to client needs and preferences.
• Collaborate closely with existing teams, including Marketing and Product teams, to ensure seamless customer experiences.

• Proven experience in a sales or client-facing marketing role within the furniture, design, or related industry.
• Strong understanding of the Victorian market and key players in the commercial specification space.
• In-depth knowledge of the specification process, particularly in working with architects.
• Excellent interpersonal, communication, and rapport-building skills.
• Self-motivated with the ability to work independently and remotely.
• Strong work ethic and a results-driven mindset, with a track record of exceeding activity KPIs.
• Demonstrated ability to identify and address client pain points and build strong relationships
• Strong organisational and record-keeping skills.
• Ability to manage a hybrid working schedule efficiently.
• Tenacity and a hunter mentality.
• Ability to thrive in a fast-paced, growth-focused environment.
• Willingness to travel occasionally and participate in training sessions

• Competitive salary of $110,000-130,000 plus superannuation
• Incentive program 
• Opportunity for your specifications skills to shine 
• Rewarding salary + Growth Opportunities for Specification Superstars!
• Work with a dynamic and successful team 
• Comprehensive onboarding process, including training on products, systems, and company processes
• Exciting opportunity to take ownership of sales and growth functions with a supportive management team

Leading Australian company is seeking a highly motivated Service Technician in Melbourne, preferably in the Western Suburbs, with a background in Mechanical and/or Auto Electrical fields (experience in Hydraulics is also welcome!).

The successful candidate will be responsible for attending to scheduled servicing and breakdowns in both the field and workshop.

This role is supported by an in-house technical team and a large inventory of spare parts and consumables. A well-equipped maintenance vehicle will be supplied as part of the package.

Our company is forward-looking, embracing change and new ideas regularly.

To be successful in this role, you will need to have:

• Mechanical/Auto Elect certification or relevant industry experience (Experience in Hydraulics is an advantage)
• Relevant trade and fault-finding experience
• Computer skills
• Excellent customer service skills
• Team player
• Trainable and adaptable

Join our team and be part of a dynamic environment where your skills and passion will be valued and rewarded. Apply now to embark on a fulfilling career as a Service Technician.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.