We are seeking a Branch Supervisor who will be primarily responsible for inbound inquiries while maintaining and growing a small pool of existing accounts. They will act as the primary point of contact locally and ensure smooth daily branch operations.

ACL Industrial Technology is a leading independent industrial supply company, dedicated to eliminating supply chain frustration through increased productivity and reduced waste. We supply machinery, welding, safety, abrasives, and industrial products with a focus on fast, easy, and hassle-free service. 

Responsibilities:

• Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
• Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
• Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.
• Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
• Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
• Complete all sales reporting requirements accurately and timely within ACL systems.
• Develop comprehensive project plans, manage resources, and ensure successful project execution.
• Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
• Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Experience, Qualifications, and Skills

• Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
• Proven track record in achieving results and providing strong leadership.
• General knowledge of welding processes and products.
• Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
• Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
• Sales mindset with a love for helping people (colleagues and customers).
• Friendly nature with solid attention to detail and a process-driven approach.

Values

ACL’s values are the fundamental beliefs upon which this business and our behaviors are based. These values are embedded in all ACL roles, and you will need to understand, demonstrate, and apply them in your everyday activities.

• Act with honest intent
• Be a learner, not a knower
• Embrace grit without ego
• Serve with certainty
• Build connected communities

What’s in It for You

• Competitive Salary
• Additional benefits include a vehicle, phone, and potential profit share.
• Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

We have an exciting role supporting our wider Products Services Team as an Associate Accounts Manager.

As an Associate Account Manager your role will be to support the team in maximising revenue from one or a small number of client accounts in order to achieve agreed revenue targets and sales quotas. This role is required to ensure complete customer satisfaction when dealing with their allocated accounts.

What You’ll Do:

• Assisting in formulating, implementing and managing strategic business plans regarding one or a small number of client accounts to achieve sales revenue and sales quota targets.
• Supporting the team as they liaise with clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
• Acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided and continually seek the opportunity to participate in clients' strategic business planning processes.
• Supporting the team in conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.

What You’ll Bring:

• Strong understanding of Account Management techniques and disciplines.
• Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Specialised product and industry knowledge.
• Excellent communication skills, both written and verbal

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, are the  priority markets. Join the business that's changing the way Australians buy and sell cars! High volume business with huge growth opportunities!

Just imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let's make buying cars a truly joyous and painless experience. This becomes possible due to one of a kind reconditioning facility that is built for scale and quality.

About the role:

As our Brisbane Workshop Manager your main goal is to successfully operate and deliver a world class car refurbishment facility. This amazing opportunity sees you run an end to end reconditioning facility inclusive of Mechanical, Roadworthy, Paint shop, PDR, Detailing and Photography.. This includes top quality equipment - brand new hoists, detailing equipment, photobooth and Paint booth setup.

You will pioneer the future of used car repair, leveraging the latest technologies and management techniques to build a collaborative culture that delivers best in class efficiencies from the workshop. 

You will report to the Brisbane Head of Refurbishment and work closely with the broader management team.

Responsibilities include:

• Successfully manage a large multi brand used car workshop – currently operating at 200 cars per month, but sized to deliver 300 used cars per month 
• Owning core KPIs for Brisbane: Cost of reconditioning, number of cars prepared monthly, quality metrics
• Manage end to end operations of the workshop
• Work with the Head of Refurbishment to develop and grow a leadership team as we scale our operations
• Be a member of our Brisbane operations leadership team

• A reputation for being one of the best Operations Managers in Brisbane with the stats to back it up
• Someone who can get his hands dirty in the details, run large effective teams and lead by example
• 6+ years of experience across industries and leading teams. Experience of running an automotive workshop would be a big bonus
• Strong acumen to understand the customer pulse - what does the market want and how much to recondition cars to ensure maximum customer satisfaction without blowing out costs
• A passion that extends beyond operational work - you will own the end to end process. A keen eye for detail is crucial to keep the production line moving
• An ability to think outside the box, we pride ourselves on bringing new ideas and technologies in to the game
• An ability to build a collaborative culture that isn’t bound by ‘how it is done elsewhere’ - we will employ new technology to assist our operations and be constantly implementing the team’s ideas to improve how we operate
• Solid financial acumen as it relates to the running of a large workshop facility
• A personal mindset that anything is possible with the right people, innovation, technology and process
• Excellent ability to collaborate and apply a cross-functional mindset

• Excellent salary package commensurate with experience and expertise
• Great Employee Benefits
• 6months Parental Leave
• Employee Assist Program
• Excellent working conditions and culture
• Ground-up opportunity: play a role in shaping the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage.