Are you seeking a new opportunity? Do you enjoy being proactive and are you able to solve problems?

If your answer is yes, you could be part of our exciting team! A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

Konica Minolta Business Solutions Australia Pty Ltd is a market leading provider of integrated print and content management solutions and services, and 3D and wide format technologies. We combine consultancy, award winning hardware and software implementation to improve productivity, reduce costs, increase security and achieve sustainability outcomes for our customers. Our Corporate Social Responsibility focus leads our values based approach to our customers, our employees and our communities. We are proud to support volunteering days, close charity partnerships, and a commitment to environmental sustainability.

The Role

We are currently looking to fill a Service Engineer position at Woodside, Karratha - WA. The successful candidate will be responsible for the installation and support of Colour and B&W equipment.

As a member of the Perth Service Team, you will ensure customer satisfaction through on site Corrective and Preventative maintenance on customer equipment.

Ideal candidate

To be qualified for this position, ideally you will have previous experience in a similar role or your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond

If you are confident the above describes you, please send us your application, as we have a career opportunity that will excite you.

What’s on the offer?

We offer a progressive and defined career path, and a package including a fixed salary plus superannuation, remote allowance, and tools of the trade including a company vehicle, a laptop PC, a smart phone and a company issued uniform. Housing is provided as well as partial coverage of utility bills. 

If you are confident this role describes you, please send us your application, as we have a career opportunity that will excite you. Initial and on-going product and technology training will be provided.

Konica Minolta is committed to provide a working environment that is inclusive and fair to both women and men. We are providing progressive policies such as domestic violence policy, paid parental leave and flexible workplace policies which enables our people to balance work and life responsibilities. This year, we were thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in South Australia Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

• Advanced understanding of end user support and Active Directory

• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles
• Great comms coupled with a genuine desire to understand your customers and help them

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $80k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.