CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

Interviews and start date will be in January 2024.

Responsibilities

• Provide excellent customer service primarily through web-based tickets
• Process customers' financial and identification information in a professional and compliant manner
• Identify and escalate priority issues to relevant teams
• Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
• Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
• Analyse and determine key issues raised by the client and provide a resolution
• Maintain a high level of customer satisfaction by providing timely and professional responses

• Excellent written communication and interpersonal skills
• High level of empathy for customers and an ability to understand their needs
• Ability to work in a team environment
• Proven ability to operate autonomously and be self-motivated to meet agreed targets
• Attention to detail
• A proactive approach to continuous improvement

• Work From Home days
• Training & Development
• Employee Assistance Programme

We’re interested in meeting talented Business Analysts who want to work on projects with purpose. 

We are mostly based in ngar-go (Fitzroy, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, working across strategy, research, design, content, delivery and a wonderful support team.

At Today, you’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

About this role

We’re interested in meeting talented Business Analysts who enjoy collaborating in a meaningful way to create work that has a positive impact on people, society and the environment. As a Business Analyst at Today, you will play a pivotal role in translating insights into precise requirements and ensuring a seamless connection between the needs of the user and the technical solution.

Your days will be spent:

• Translating insights into development requirements, bridging the gap between user experience design and technical implementation
• Creating user journey maps and technical maps to ensure alignment between user needs and technical solutions
• Collaborating with cross-functional teams to understand and define the scope in technical terms, advocating for the user perspective throughout the process
• Acting as the bridge between experience design and technical teams, ensuring effective communication and understanding of project goals and user requirements
• Participating in research efforts to gather insights and contribute to technical scoping sessions
• Contributing to sprint planning, backlog grooming, and agile rituals to drive project success
• Advocating for accessibility and ensuring compliance with WCAG 2.0 standards

You will be above to demonstrate:

• 3+ years experience as a Business Analayst or Technical Project Manager in an agency, consultancy or large organisation
• Experience with human-centred design
• Advanced understanding of WCAG 2.0 standards, with demonstrated knowledge of additional accessibility standards
• Experience with agile methods
• A level of comfort with ambiguity, complexity and a process for working through it
• Exceptional communications skills
• You must be legally able to work in Australia

You will also bring:

• An ability to thrive in a collaborative, creative team environment
• You treat others with kindness, empathy and respect
• You are optimistic and bring humour, lightness and play into your work
• You approach every moment thinking ‘how can I help?’
• You know your strengths and can support others to grow their skills in these areas

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

Our corporate finance team is looking for a dedicated Senior Commercial Analyst to join the team to specialise in FP&A.

In this integral role, you will provide in-depth analysis on operational and financial results, drive process improvements and efficiencies across key services line and business units.

Some of your key responsibilities are:

• Analyse business performance trends and drivers and drive the preparation of key management reporting deliverables.
• Assist in detailed commentaries of business unit performance for service lines across Australia.
• Partnering with the key stakeholders on their business unit performance against targets/budget.
• Assist in annual budget & biannual forecast submissions process.
• Work closely with other Business Service units to drive efficiency and process improvement.
• Contribute as part of a team-based approach to the servicing of business needs which includes preparation of presentations, remuneration modelling and business unit restructuring.
• Continuous process improvement & take an active role in finance led projects.
• Mentoring a commercial analyst.
• Support the Head of FP&A and CFO ad-hoc requests.

What you get to do in this role:

• Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
  
• Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
• You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
• You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
• You will perform initial triage of customer cases with documented solutions and/or workarounds.

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

• Provide support to Delivery Leads to ensure they are effectively utilizing the Delivery Lifecycle.
• Undertakes monthly Health checks on Individual initiatives & portfolios.
• Confirm all Initiatives and Programs are following the Delivery Lifecycle and completing all required aspects of the Delivery Checklist, escalating any deviations outside tolerance.
• Custodian of the Delivery Lifecycle Library, including all artefacts, processes and how-to guides.
• Ensure new resources are trained on the Delivery Lifecycle
• Ad hoc reporting/administration at the discretion of the Head of Delivery Practices.
• Perform project coordination activities for small projects discretion of the Head of Delivery Practices.
• Tracking and supporting related processes for resourcing across the portfolio (including new requests, extensions & terminations).
• Manage stakeholder relationships, including demonstrating ability to influence and gain buy in from relevant stakeholders.
• Support Contract Management activities.
• Capture actions and lessons learnt from all project Post-Implementation Reviews (PIRs) in a centralized repository.
• Coordinate Portfolio Delivery invoicing activities.

• Be uniquely you
• Work on a rare transformation opportunity

Functional Analyst is responsible for engaging with various stakeholders to design and govern our eCommerce and Customer Experience solutions. You will play a vital role in our eCommerce transformation into a headless Salesforce Commerce Cloud (SFCC) solution.

This role reports to the Group Solutions Manager - Commerce and Customer Experience and takes responsibility to develop the roadmap and enhance the Endeavour eCommerce and CX systems.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Work closely with the project team to build our new Commerce and Customer Experience solutions and ensure a smooth transition to operations.
• Provide application continuous improvement and deliver upgrades and projects to maintain the Salesforce Commerce Cloud product.
• Proactively engage with stakeholder groups to understand business needs.
• Analyse and translate business needs into solutions and initiatives by managing components of initiatives/projects.
• Develop, review, and govern functional specifications and documents that define the desired outcome of system enhancements/developments.
• Participate in system testing, training, user acceptance, and validation testing of solutions and production changes and upgrades to applications and systems.
• Work with external vendors to provide the most effective and efficient solution to meet business needs.
• Maintain compliance with audit, application security, application role design, and segregation of duties findings.
• Assist with governance and release of system changes to production.

Airborne Solutions Australia currently has a vacancy for an experienced Applications Specialist who will apply their excellent interpersonal skills liaising with all levels of IT, client and vendor personnel.  You will be responsible for maintaining and providing technical support and release management across a portfolio of industry-leading applications such as payroll/HR, Safety, Flight and Aircrew rostering and finance. 

This is an opportunity to grow your career in a dynamic business offering innovative solutions to our aviation contracts.

Key Duties and Responsibilities

• Manage and maintain application changes, upgrades, and troubleshoot system issues.
• Interpret customer requirements and liaise with vendors and internal stakeholders to implement change and contribute to solution design
• Maintain and support a range of software packages and associated Vendor relationships.
• Monitor performance and reliability of application servers based on “native” or MS SQL databases and the associated stored procedures & SSIS packages required for reporting and systems integration
• Maintain user operational reports based on MS Reporting Services ensuring efficiency, reliability and effectiveness
• Maintain data integration/migration between systems
• Conduct research and make recommendations on technology products, processes and techniques.
• Proactively drive improvement initiatives

Essential Skills and Experience

• RAMCO application support experience 
• Willingness to work within a high safety and integrity culture
• A relevant educational background to degree or equivalent level
• 5+ years demonstrable experience in managing applications & associated change, liaising with IT teams, Vendors and Users
• Solid SQL skills applied in designing, building, installing, configuring, tuning, managing access, for MS SQL Server environments and SSRS Reports.
• Solid working knowledge of complex, integrated environments applying MS SSIS and stored procedures.
• Significant experience working with Microsoft Office, Visio, and Project toolsets
• Proven analytical, evaluative, and problem-solving abilities
• Demonstrable experience working in a team-oriented, collaborative environment, able to communicate effectively & efficiently with all stakeholders, applying effective organisational and time management skills, while operating within budgetary and time constraints

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Sydney Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Perth Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Support Workers assist NDIS participants with complex and varied behavioural, intellectual, mental health and physical support needs in homes and communities.   

As part of our growing teams based across ALL Melbourne Metropolitan Areas especially Inner and Outer Eastern regions, we are looking for qualified Support Workers to drive positive change in the lives of people in our community.

CURRENT ROLES AVAILABLE:

• Box Hill, Healesville, Pakenham & beyond

What you’ll be doing  
No two days will be the same in this role, with support you provide including, but being not limited to: 

• Following and implementing individual Behaviour Support Plans to assist NDIS participants to maintain or increase independence and achieve identified goals
• Providing support services to Customers with complex needs (inc. mental illness, autism and epilepsy), helping them to build confidence, self-determination and communication abilities.
• Occasional clients will require assistance with personal care such as hoisting on and off beds, showering, meal prepping.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

• Business Process Analyst
• Sydney CBD
• Permanent, Full-Time
• $110,000-$130,000

About the opportunity:

Are you passionate about enhancing business processes, driving innovation, and contributing to technological change? Join our team in a newly established role as a Business Process Analyst, where you will play a pivotal role in defining, documenting, assessing, and streamlining business processes within the Finance and Accounting department.

Key Responsibilities:

• Review existing finance, accounting and related business processes, identifying opportunities for improvement, with a focus on reducing manual work and processing times
• Drive technological change and innovation across the finance, accounting, and business operations functions
• Assist with administration of Microsoft Dynamics Great Plains and other time charging and asset management systems
• Seek out innovation and system improvements across within the finance and accounting function and across the broader business operations
• Conduct business research on system upgrades to determine feasibility, cost, time required, and compatibility with current systems
• Implement Enterprise Resource Planning (ERP) system upgrades and processes
• Implement and document changes to facilitate improved systems and control
• Develop reports to capture key performance statistics and financial data to support operations
• Liaise, train and communicate effectively with internal and external stakeholders

• You will hold tertiary qualifications in Accounting
• You will ideally hold or have commenced CA/CPA qualifications
• You will ideally hold a Certificate IV Project Management and experience in change management
• You will ideally have 3+ years’ experience in systems accounting roles
• You will have strong analytical skills, advanced Excel (including VBA), and strong SQL skills (MS SQL server, SSRS)
• Experience with MS Dynamics, MS Business Central, Netsuite, Adaptive Insights and cloud based solution management is advantageous
• You will have high-level written and oral communication skills
• You will have the ability to identify areas for improvement and offer innovative solutions

• A competitive salary in the range of $110,000-$130,000, plus superannuation, dependent on your previous experience and qualifications
• Company provided laptop
• Salary continuance, life insurance and annual discretionary bonus subject to eligibility criteria

How to Apply:

To be considered for this position, please submit a covering letter addressing the criteria mentioned above and your resume via our website by 31 January 2024. Please note that candidates may be evaluated before the closing date.

About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.0 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 26 years' experience owning, developing, and operating farms in most Australian states. 

At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 220 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

Hearth Support Services is a registered NDIS provider with a commitment to consistently provide the highest standard of support. We achieve this through fostering and cultivating long-term, sustainable relationships.

We're looking for someone to join our team and manage the end-to-end recruitment process for support workers in our two newest regions: Bendigo & Geelong.

Location is flexible: you could be based from our offices in Glen Iris, Brunswick, or Geelong, with flexible working arrangements available.

The Recruitment Coordinator role is vital to building the culture of our organisation by attracting and choosing the right candidates to support our participants.

You will have input in developing our broader Recruitment strategy & workforce planning while managing the recruitment & onboarding of quality Disability Support Workers for Regional Victoria.

Working in a small & supportive team, your role at Hearth will include volume recruitment, interviewing, conducting reference checks, and getting support workers ready to start work.

• Strong understanding of the end-to-end recruitment process
• Professional or lived experience with disability and/or community services
• Experience working with a range of Microsoft Office Programs
• Exceptional communication and time management skills
• A willingness to participate in the improvement of processes and systems
• Ability to work in a fast-paced environment independently and as part of a team

• Rewarding work - see the people you've recruited succeed and grow over time!
• Supportive and dynamic team environment
• Ongoing training and development
• Competitive salary
• Flexible working arrangements

If this sounds like you, we would love to hear from you.

Please include both a copy of your resume and a cover letter addressing the key selection criteria, your suitability for the role, and a little about yourself.

Please note that only shortlisted applicants will be contacted.

•        We're changing the game!
•        We're doing big things, and we can't do it alone.
•        We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful.

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses.

Role purpose

• To bring a targeted and disciplined approach to security monitoring and testing, identifying risks, and providing reporting to the technical administrators as well as the business department heads 
• The role works within the Security function, so would require someone who is proactive and analytical with a curious mindset, who can understand and derive data from a number of sources and report on the findings in a number of formats.

Key Responsibilities

• Maintain security monitoring through a range of tools within AP+ such as Qualys, Splunk, Darktrace, Crowdstrike, AWS, Microsoft and others to proactively monitor the security of the environments.
• Being able to analyse, interpret and utilise data to add value to the security function in being proactive on what/why/how trends occur, and present the findings for the head of security to report to the business leaders. 
• Utilising a wide range of tools and work with the security team to automate a range of reports to provide trending and business risk analysis. 
• Understand and keep up to date with the latest news or updates on cyber security and feed that information into the reporting. 
• Work within the security team to promote cyber awareness across the business.

Key Challenges

• Absorb data and produce meaningful and business digestible reports.
• Key scripting or programming knowledge to perform data analysis.
• Strong communications skills particularly in report writing.
• Understand a large data set and derive actionable information from it 
• Gathering and utilising data from numerous tools 
• Upskill in programming languages, ideally Python to automate large workloads. 
• Strong excel, powerpoint skills to present data to a business audience. 
• PowerBI or other data analytic tool skills ideal

• Relevant certifications or equivalent experience in information technology, computer science or a related discipline.
• At least 2-3 year’s experience in an IT role working with technologies.
• Strong data analysis and cyber security knowledge.
• Python or similar data programming , strong excel skills for data management, strong PowerBI or other data analysis tools.
• Strong MS office skills beyond basic usage.
• Strong verbal and written ability.
• Exceptional report writing skills.
• Strong analytical skills and problem solving ability.

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

*AP+ are not working with Recruitment Agencies for this role.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based in our Canberra office and requires Australian Citizenship due to customer requirements.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.