About Caleb & Brown

Caleb & Brown is a global leader in personalised cryptocurrency brokerage services, serving over 30,000 clients across 100+ countries. We pride ourselves on delivering a unique, premium experience, where clients work directly with a dedicated broker for expert guidance across a wide range of digital assets. Our 24/7 team ensures seamless, high-touch support around every aspect of our clients' needs.

Role Description

As a Sales Analyst, you’ll be directly involved in identifying, acquiring, and managing relationships with referral partners. This role is pivotal in driving new business and expanding Caleb & Brown’s reach within the cryptocurrency space. Working closely with the Senior Business Development Manager, you will engage in outreach, execute on growth initiatives, and help execute on Caleb & Brown’s sales strategy.

This role is a unique opportunity to make an impact within a fast-growing Australian crypto company, and as one of the first hires in the Sales team, you'll have the opportunity to bring fresh ideas and drive growth initiatives in the company. Your input will be key in shaping our approach, identifying new partnership channels, and optimising current strategies to maximise partnership acquisition and conversion rates.

Key Responsibilities

Acquisition & Lead Generation

• Identify and engage potential referral partners across multiple sales channels
• Conduct targeted outreach to prospective partners, focusing on high-impact platforms while exploring and brainstorming new and innovative channels for the team to explore.
• Work alongside the Senior Business Development Manager to develop collateral used for various partner types and pitches

Sales & Relationship Management

• Work closely with the Senior Business Development Manager to identify new partnership opportunities and be involved in the end to end sales process from initial outreach to a signed agreement.
• Assist in the post acquisition tasks required for new partners, including onboarding new partners, maintaining clear communication and supporting each partner in their first promotional activities of C&B.
• Provide ideas and strategies to increase engagement and conversion among existing partners.
• Participate in sales calls, with the opportunity to lead calls over time, as you eventually develop your own portfolio of partners.

Strategy & Growth Initiatives

• Work collaboratively to identify and test new sales channels beyond proven winners, helping to grow Caleb & Brown’s reach and uncover new revenue and growth opportunities
• Analyse and report on the effectiveness of outreach and partner acquisition, contributing ideas to optimise our processes and conversion strategies.
• Actively contribute in brainstorming sessions and strategy discussions, bringing fresh ideas to the table and showing initiative in exploring innovative growth tactics.

Process Improvement & Analysis

• Maintain and enhance our lead generation list, ensuring that potential partners are well-researched and prioritised based on strategic goals.
• Coordinate with the Marketing team to update and enhance sales collateral, ensuring alignment with Caleb & Brown’s branding and messaging.

What We’re Looking For

An ideal candidate is entrepreneurial, driven, and a self-starter who's eager to be involved in the crypto space and drive new opportunities for growth. You’ll be someone who:

• Has a genuine passion for the cryptocurrency industry and stays informed on current trends and developments.
• Has a strong work ethic and is eager to build a successful career in the crypto space
• Is a creative problem solver who loves brainstorming and is excited to bring new ideas forward.
• Is adaptable, able to pivot and experiment with different outreach methods to see what works best.
• Values a collaborative environment and enjoys working closely with colleagues to develop and refine ideas.

Skills & Qualifications:

• Strong communication skills
• Crypto knowledge and interest is required
• Proven ability to manage multiple tasks and prioritise in a fast-paced setting
• Highly organised with strong analytical skills and attention to detail.
• Loves experimenting new ideas 

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Experience in client-facing, sales, business development or crypto is a plus.

• Join a dynamic and knowledgeable team composed of seasoned professionals who have substantial expertise in both the cryptocurrency realm and traditional financial systems. This unique blend of experience will provide you with invaluable insights and learning opportunities, allowing you to deepen your understanding of the intricacies involved in both sectors. Collaborate with industry veterans who are passionate about sharing their knowledge and skills, ensuring that you stay at the forefront of financial innovation and trends.

• 12 month Fixed Term Contract
• Proven transformation experience in the Super Insurance Claims space essential
• Hybrid working as standard
• Work with purpose

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Senior Business Analyst’s responsibilities include:

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management: Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.
• Business domain knowledge in superannuation or financial services
• Proven transformation experience in the Super Insurance Claims space essential
• Ability to understand business functionality, business complexity and interdependencies
• Proven experience in establishing requirements and specifications for system integration (incl. via API) and single sign-on
• Proven experience in performing data analysis
• Ability to develop compelling business cases with accurate cost and effort estimations
• Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
• Understanding of modelling techniques, such as business process models and notation (BPMN), data flow diagrams and unified modelling language (UML®), SIPOC and value stream analysis etc Demonstrated experience in writing user stories and acceptance criteria
• Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation
• Ability to quickly troubleshoot problems that may arise in work products
• Proven ability to work under pressure, meet deadlines and prioritise workloads.

As a Business Analyst at Bilue, you’ll bridge the gap between stakeholders and technical teams, ensuring business needs are clearly understood and translated into actionable solutions. You’ll play a key role in gathering and documenting requirements, liaising with internal stakeholders to understand their needs and with third parties to gather and document information about integrations, ensuring all dependencies are identified and met. This role offers the opportunity to grow your skills while working on diverse projects in a collaborative environment.

Key Responsibilities

• Collaborate with stakeholders to define requirements, identify gaps, and develop solutions aligned with business goals.
• Collaborate with cross-functional teams to define project scope and objectives.
• Develop and maintain clear and detailed documentation, including user stories, process flows, and functional specifications.
• Identify opportunities for process improvement and recommend solutions.
• Support the development team during implementation by clarifying requirements and addressing questions.
• Assist in user acceptance testing (UAT) to ensure solutions meet business needs.
• Facilitate workshops, meetings, and presentations with stakeholders to gather input and provide updates.

About the opportunity

Join our Global Operations Team as a Customer Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Software Support, you'll help us drive engagement, excellence, and a focus on building relationships with our customers and colleagues, whilst meeting and exceeding service levels agreements for the resolution of support tickets. You'll also lead a team of Software Support professionals to meet the needs of our customers on software related enquiries. 

Some of the other responsibilities include:

• Manage a small offshore & regional team of customer support advisors in the delivery of software customer service   

• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution  
• Partner with leadership and commercial teams to identify and plan essential work in the context of software support  
• Ensure that the team adheres to regional policies within software support for Xplor products  
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team  
• Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement  
• Proactively engage and upskill yourself in new iterations of the software along with your team  
• Find new ways to reduce the average ticket turnaround time and improve SLAs  
• Optimise, standardise, and manage Support metrics across all channels (call centre, online chat, email) to ensure customer satisfaction, and report statistical performance levels 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.