As a Client Services Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business. 

Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:

• Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetings
• Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
• Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
• Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues
• Additional responsibilities include working with our team to improve process, identify training gaps and share ideas 

Grow your career with a global retailer as an Analyst within our Data Analytics team at ALDI Australia, based in Minchinbury. This is a full-time permanent position.

You be will responsible for the portfolio management, communication and stakeholder engagement of all Data and Analytics workstreams, as the conduit between the recently created International Data and Analytics domain and ALDI Australia. 

This international engagement role will serve as the single point of all global communications and engagement for IDA initiatives within ALDI Australia, requiring exceptional written and verbal communication, with the ability to translate, educate, collaborate and govern the Data & Analytics concept between national and global audiences.

What does the role look like? 

• Serve as the Engagement Lead and single point of communications for all IDA workstreams, between national and international C-Suite stakeholders, driving commercially profitable execution of IDA workstreams across AUS business domains
•  Portfolio Management of all NDA capabilities, including design and implementation of future-state NDA roles & responsibilities governance, ways-of-working frameworks, and capability development beyond current Business Intelligence team structure.
• AUS change enablement lead for all IDA projects + workstreams across all business domains
• Provide Use Case Benefit assessments and evaluations, to quantify the value of potential or current IDA use cases across domains; leading to clear prioritisation of workstreams and future data & analytical opportunities within AUS
• Engage and represent all major AUS DA needs to IDA, to ensure appropriate governance, technology, personnel and workstream architecture is provided to AUS Domains.
• Grow and develop AUS domain understanding, comprehension and overall DA literacy through education, presentations and training
• Presenting clear summary of IDA initiatives and implications to C-Suite, for the purpose of informed, educated and harmonised decision-making within / across countries

Are you ready to be part of a team that's committed to empowering people with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Registered Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? You can work from anywhere in Victoria, as long as you are ready to be mobile and travel as needed.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding the human rights of the people we support and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.
• Provide supervision to other practitioners.

About You

We are looking for someone who is currently registered and has a deep commitment and understanding of providing positive behaviour support.

• Registered as a Positive Behaviour Support Practitioner with the NDIS Quality and Safeguards Commission with Disability Services or Education experience.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices.
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support.
• Demonstrated ability to provide advice, support, coaching, and mentoring to staff in person centred active support and positive behaviour support through a trauma informed lens.
• Experience developing a range of support plans/protocols, informed by data-driven functional behaviour assessments.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Tertiary qualification in relevant field.

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License

Why Join us?

• Flexible working – be located where you need to be to perform the duties of this role - office, home, service locations or the person’s home, education/ workplace and/or social environments. Requirements to be in the office based in Scoresby include once a fortnight for team meetings and once a month for community of practice meetings. There may be additional times you are required to be in the office i.e. to attend training sessions or to connect with team members.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.
• All work related travel KM’s are reimbursed.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Are you ready to be part of a team that's committed to empowering people living with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? We offer a comprehensive training program for individuals who are not registered or want to kick start a career in the rewarding field of Positive Behaviour Support.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding human rights and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.

About You

• Tertiary qualification in relevant field.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• Demonstrated leadership ability, including providing advice, support, coaching, and mentoring to staff.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices (Desirable).
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support (Desirable).
• Experience developing a range of support plans/protocols (Desirable).

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License
• Willingness and commitment to actively self-drive learning and participate in training program to become a registered PBS Practitioner within the first 4-months of employment.

Why Join us?

• Join our comprehensive & structured training program to become a registered PBS Practitioner.
• Hybrid Working – this role requires you to be onsite in the office based in Scoresby 2 days per week so that we can offer you the right training and mentoring.
• All work related travel KM’s will be reimbursed.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

Melba is an equal opportunity employer.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here's what you'll be doing:

• To ensure the smooth day to day operations of the customer's site.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Create a service catalog for the team.
• Taking ownership of day-to-day technology issues and dealing with external parties.

Here's what you'll bring:

• Experience with Jamf/Intune
• Experience with Mac/PC devices
• Experience with Papercut (or similar)
• Experience with Windows Server
• Strong network knowledge
• A positive mindset with a ‘can do’ attitude
• Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors
• Experience in A/V Hardware and Systems
• Good verbal and written communication skills

All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

Note: This is an amazing opportunity to work full time on a client site gaining amazing experience and lots of training.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

• Hybrid working (3 days in office, 2 days from home)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

About the Opportunity

We currently have an opportunity for a Strategy Analyst to join our Strategy and Operations team, contributing to the organisational strategic direction and effectiveness by supporting the five Heads of Strategy to undertake analysis and coordinate strategy development and delivery processes.

The Strategy Analyst role will sit within the central strategy team but will be deployed to specific Focus Areas or Impact Missions to support peaks in demand. Reporting to the Head of Strategy, PMO and Planning, your day to day will include:

• Analysis, to supporting strategy development for specific Focus Areas in alignment with the organisational strategy. 
• Coordination of strategy development processes (for example workshop preparation / facilitation and stakeholder engagement).
• Support to Heads of Strategy in three-year planning and annual budget processes.
• Supporting operationalisation and delivery of strategy. 
• Assisting the Heads and Impact Teams in setting performance measures, performance tracking and learning.

This is an excellent opportunity for a Senior Test Analyst looking to:

• Leverage both automation and manual testing skills on an innovative financial technology platform that utilises the power of DLT/blockchain
• Work on a platform that is in the stage of implementing new features and functionalities
• Be part of a high performing testing team looking to define the gold standards of quality

 

At FCX the Senior Test Analyst key purpose is to ensure quality in what we deliver to our customers on the FCX platform. They achieve their purpose by collaborating with business users, end users and technology teams to understand what quality means, educating others of the importance and executing on what is required to ensure they are adhered to.

This specific Senior Test Analyst position will see you work within a team of 15 which consists of BA's, PM's, Software Engineers, Product Owners and Client Relationship Managers. This role is also part of and supported by the FinClear group which consist of over 180 employees, 70 specifically in tech. 

Key responsibilities include but are not limited to:

• Work closely with business, operations, vendors and other stakeholders for test planning and execution.
• Collaborating with the Lead Test Analyst to provide input into improving testing processes, plans, implementation and the management of defects.
• Providing guidance and oversight on the administration of the test case management software.
• Creating and executing System Integration tests (SIT) and User acceptance tests (UAT), including obtaining Business signoff.
• Designing and Implementing Test Cases for end-to-end and integration testing.
• Designing, developing, executing and maintaining automation scripts and our suite of regression tests.
• Producing system test deliverables i.e. test cases, automated test scripts, and test data to the agreed quality
• Testing defect fixes and log new defects including relevant details
• Automation of regression testing pack to perform end-to-end system and shakedown tests
• Test Environment planning, setup and management to help with readiness for test commencement.
• Assisting with release management and post release validation checks and reporting.
• Leveraging Tools including Cypress, Jest, Cucumber, SQL, Jira and Confluence.

• Bring your passion and feel the energy
• Work for a marketing leading company
• Be part of a rare transformation opportunity

As our Senior Commercial Analyst for Transformation, you’ll be responsible for facilitating the procurement and management of IT agreements throughout the contract lifecycle from creating and driving RFx activities, contract negotiations and management of renewals. The role will work closely with Program Managers, Legal, Technology Stakeholders and Business Stakeholders across Endeavour Group’s key transformation streams to ensure procurement requirements are met, contract expenditure is aligned with budgetary commitments and transformation procurement activities are mapped and aligned with program timelines. The role will have the opportunity to support multiple Transformation programs and will cover hardware, software, and services contracts.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Engage with Transformation stakeholders to develop materials to support go- to-market activities
• Manage and run RFx activities including facilitating workshops, vendor shortlisting and notification of award or unsuccessful bids
• Review vendor proposals with a particular focus on commercial outcomes a business benefits in alignment with program and Group strategies
• Act as the central point of contact for vendors during contract negotiations
• Facilitate deal working groups between Legal, Transformation, Technology Business stakeholders to support with key decision making
• Review contract terms and help deal working groups with understanding the commercial value in contracts and risks introduced within negotiated term
• Maintain consistent operating processes for managing vendor partners
• Facilitate benchmarking research exercises to ensure Endeavour to continue to have the best service options in the market
• Experience with competitive co-design, competitive dialogue and/or dynamic sourcing processes preferred but not mandatory
• Assist with process improvements, developing standard operating procedure and guides
• Any additional tasks as assigned by IT Commercial Management

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Orrcon Steel business in our Marsden Park team as our Senior Operations Support Coordinator. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. 

Being in an influential role that impacts the safety of our people as well as the quality and reliability of our equipment and products, you will support our operations leaders, focussing on process enhancement, business strategy, and continuous improvement initiatives as you support the efficiency and effectiveness of operations.

Our team are dedicated to excellence in customer service and maintaining a supportive and successful working environment. This opportunity provides ample opportunity to grow and develop your career and includes a competitive remuneration package. You will also have access to various health and well-being initiatives including Employee Assistance Program as well as on-going training, support and development. 

What Will You Do?

In this hands-on, integral role, you’ll work closely with our operations and sales teams as well as our NSW Branch Managers and logistics suppliers. You will be responsible for:

• coordinating contractor management, cost and service to maximise operational efficiency
• identifying opportunities to improve efficiency, performance and mitigate risk - striving for on time delivery for our customers
• supporting our new starters and coordinating ongoing training and development opportunities for the branch
• developing and maintaining strong relationships with business leaders to support the growth and performance of our teams
• ensuring safety standards are continuously evolving, championing change when risks and opportunities are identified
• promoting well-being and inclusive behaviours

More About You

You don’t have to come from a steel background – perhaps you have developed your operational skills in a broader manufacturing environment. Where you will add value from day one will be by using your natural curiosity and inquisitive nature to learn about our products and provide support to our successful team.

Being a reliable and dedicated individual with an interest in system and process improvement and a willingness to learn and develop yourself, you will also bring: 

• exposure to working in a manufacturing environment 
• proven experience in managing contractor relationships
• the ability to identify opportunities for, and lead projects towards, process improvement
• the ability to translate business objectives to clear actions and outcomes
• the ability to influence peers and colleagues to meet operational requirements, scheduling and people demands
• a positive attitude and a keen eye for detail
• a commitment to your own safety and wellbeing and care for others

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Thursday February 15th, 2024

 

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Placement Team with a clear focus of enhancing knowledge within Employment and Participation Fund, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day duties will include

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

Essential Skills and Experience:

• Comprehensive knowledge in the Employment Services industry (contractual obligations, guidelines, management, and performance systems).
• Demonstrated experience in managing teams and/or multiple sites in an Employment Services business; and 
• Hold a current driver's license. 

As a Centralised Support Unit - Service Manager, you will oversee and manage a team of consultants to ensure compliance within all Employment Services Contracts is met.

This position will commence in leading our Employment Fund Team with a clear focus of enhancing knowledge within Placements, Wage Subsidies and Outcomes.

Reporting to the Regional Manager, other day to day duties will include: 

• Recruitment and selection; 
• Induction, training and professional development of the team;
• Remote Leadership – Effectively managing a remote team to enhance engagement, collaboration, and support;
• Driving a high performing culture to maximise all opportunities and achieve internal and guideline specific timeframes; and 
• Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

Vendella is seeking a highly motivated Sales Support Specialist to join our dynamic team. If you have proven work experience in sales or sales support, hands-on experience with ERP and CRM systems, and excellent organizational skills, we invite you to contribute to the success of our sales initiatives.

About Us

Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. With a rich history dating back to 1978, our founder Leon Brodie laid the foundations for a family-oriented business, evolving over the years to become a leading supplier of cotton products to department stores and supermarkets across New Zealand. 

With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.

Responsibilities

• Develop product and industry knowledge through ongoing training and engage in continual self-development to stay up-to-date.
• Assist Sales Representatives in managing accounts and support trip planning, including region and frequency considerations.
• Resolve customer queries promptly, manage returns, log error reports, and take corrective actions.
• Maintain and update potentials on CRM, assign pipeline tasks weekly, and provide updates on significant jobs.
• Prepare proposals and quotes in a timely manner, and send samples and additional information as required.
• Timeously process orders, especially urgent ones, review pending orders, and follow up on backorders and dated orders.
• Set up saved carts and accounts, assist customers with online accounts and password resets.
• Assist Customer Care when required and submit a daily call activity report.

Qualifications: 

• Proven work experience in Sales or Sales Support.
• Hands-on experience with ERP & CRM systems.
• Proficiency with MS Office Suite.
• Understanding of sales principles and customer service practices.
• Excellent communication, collaboration, analytical, multitasking, teamwork, and problem-solving skills.
• Strong organization and prioritization abilities.
• Maintain a tidy desk and work area.
• Adaptability to changing work demands.

Our client believes in investing in the development of their employees. They strive to engage and grow their people to achieve their best. 

Benefits you will enjoy: 

• Meaningful and challenging work
• Ongoing professional development 
• Competitive remuneration package including profit sharing scheme
• Innovative culture & growth-focused team
• Security of a well-respected business

If your are keen to progress your career and grow with a business that has progression opportunities please apply!

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.  

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. 

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

  As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)

• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 

LME Care, a Registered NDIS Support Provider in Brisbane, is seeking compassionate and dedicated Support Workers to join our team. With over 25 years of combined experience in the disability sector in Australia, LME Care is committed to delivering high-quality services with purpose, courage, and integrity. As an organisation, we value empathy and believe in promoting choice, hope, building resilience, and growing individual self-determination. We are focused on ensuring our practices are inclusive and enabling connection with the Queensland community. Our drive for service excellence sets us apart and positions us as a provider, partner, and employer of choice. We strictly adhere to government quality and safety requirements and have proven experience in managing complex participants with high needs. Our thorough recruitment and onboarding process ensures that our team members have the right skills and qualifications to effectively support our clients. Join us in making a difference in the lives of individuals with disabilities.

The locations span from Northside, Southside, Inner City, Camp Hill, Annerley, Ipswich and Logan.

Responsibilities

• Provide support and assistance to individuals with disabilities
• Assist with daily living activities and personal care
• Promote independence and community engagement
• Follow individual support plans and guidelines
• Monitor and report on client progress and wellbeing
• Collaborate with other team members and stakeholders to ensure holistic support
• Adhere to all relevant policies and procedures, including health and safety regulations
• Attend training and professional development sessions to enhance skills and knowledge

About you:

• You have a positive attitude and empathetic nature.
• Knowledge and understanding of disability support principles and practices
• You are an excellent listener who can communicate authentically and honestly, and are able to work independently.
• You are adaptable to the different needs, environments, experiences, and cultural backgrounds of our clients.
• You treat others with dignity, respect and are without judgement.

• Previous experience in a similar role preferred
• Therapeutic Crisis Intervention Trauma Informed Care experience preferred
• Previous experience in supporting participants with Mental Health diagnosis essential
• Current first aid and CPR certification
• Valid driver's license and access to a reliable vehicle
• A current NDIS Workers Screening Card and a Working with Children Check (Blue Card) 
• NDIS Workers Orientation Module
• Availability to work flexible hours, including weekends and evenings

Remuneration:

SCHADS Award - Social & Community Services

About the Job

The Senior Business Analyst’s responsibilities include:

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management:  Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.

In this fixed-term, full-time role the Project Support Officer, based in Richmond, will be responsible for overseeing the increase and updating of endometriosis resources that aim to improve the health literacy for those affected by endometriosis, their carers, and the health professionals involved in treating them.  The Project Support Officer would also act as a conduit between research and clinical staff - supporting the translation of research into practice.  This would involve many smaller, medium, and larger scale projects.  You will be part of the Julia Argyou Endometriosis Centre team and report to Dr Kate Tyson and A/Prof Sarah Holdsworth-Carson.

You will make an impact by:

• updating our existing resources (including patient guides, patient toolkit, website information, newsletters etc),
• organising Centre education webinars on relevant patient-centred topics,
• writing of JAECE Centre guidelines, assessment proformas and referral pathways as guided by subject matter experts (for adoption in the Centre and possibly other clinicians Australia-wide),
• in collaboration with the new Epworth Nursing Academy and as guided by subject matter experts, help coordinate the development of a unit of study about endometriosis for the Epworth Nursing Academy and an endometriosis study day (or symposium) for medical professionals including for GP outreach and education,
• assisting in data collection pertaining to clinic utilisation and Centre resource(s) uptake,
• in collaboration with JAECE researchers, undertaking an evaluation project on the clinic activities at the Centre,
• establishing and building relationships between JAECE and relevant NGOs and the Government-funded Endometriosis and Pelvic Pain centres were appropriate.

To be successful in this role…
You will have:

• Tertiary qualification in health, health promotion, public health or relevant discipline
• Demonstration of strong verbal, interpersonal, collaboration and written communication skills, and related experience in a health-related project officer role or similar role
• Knowledge of project management principles and methodologies
• Strong organisational skills and the ability to set priorities, work effectively, and achieve desired outcomes within specific timeframes
• Critical thinking and problem-solving abilities
• Demonstrate an innovative, proactive and creative mindset
• Commitment to self-development & learning

Position Description       Inherent Requirements

Primary Details Time Type: Full time Worker Type: Employee To support the oversight of capital, model risk and broader financial risk management Location: Sydney Type: Permanent, Full Time The opportunity A role has become available in the Financial Risk Management (FRM) team in QBE that will require the ideal candidate to: Work with the FRM team members to support the oversight of capital, model risk management and and the key financial risks (credit, liquidity, market) while collaborating with stakeholders in Division Risk teams, Group Finance, Treasury, and Group Investment teams. Identify opportunities to improve risk management processes and their implementation to enhance data analysis and decision-making. Group Risk has a focus on building deep understanding of the business and the risk environment to support business outcomes. FRM are a key player in this strategic objective. Therefore, this role will help FRM build technical expertise and insights to embed sustainable and effective risk management practices. Your new role In this role you will: Utilise your general insurance knowledge, financial and actuarial expertise to support the review of capital processes including Internal Capital Adequacy Assessment Process (ICAAP), Economic Capital modelling (ECM), regulatory capital and other critical business processes. Support the implementation of QBE Group Model and UDA governance framework including development of tools and best practices across the Group. Support FRM team members develop operationally efficient solutions using machine learning and other AI solutions (to identify key drivers of these risks and enhance risk controls) for the oversight of key financial risks including liquidity, credit, market. Ensure compliance with QBE policies and procedures and relevant legislation. Establish and maintain a good working relationship within the FRM, Group risk teams and broader business areas. The recruitment process will include a phone call with our Talent Acquisition team, up to two interviews (either face to face or online via Teams) and background checks. About you To succeed in this role you will ideally have: Bachelor to Masters' Degree in a quantitative field such as Actuarial, Statistics, Mathematics or related disciplines Knowledge of the general insurance industry including the regulatory environment in Australia Working experience in general insurance actuarial areas (reserving, pricing, capital or similar) Ability to analyse, interpret data and resolve complex issues Analytics experience using modern data science tools such as SQL, R, Python and data visualisation skills (e.g. PowerBI) an advantage Ability to convey and communicate information clearly and confidently to a wide audience Inquisitive, with a passion for business improvement and empirical analysis About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 14/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The Company Our client is looking actively for a Payroll & Accounts Support Officer, to cover a maternity leave for a 12 months fixed term contract. The Role Payroll & HR Support: - Preparation of monthly payroll for 25 to 30 employees (Aus & only 1 in NZ) - Act as the main point of contact for HR and payroll queries. - Handle HR administration, including policies, records, and documentation. - Provide administrative support, including IT assistance and visa processing. - Prepare and process visa applications for engineers travelling internationally. Accounts Payable: - Liaise with the Service team, review time sheets, and collate accurate information. - Enter timesheets, subcontractor invoices, and relevant data for invoice generation. - Collate costs for invoice generation, including local purchases, travel expenses, and machine warranties. - Enter subcontractor and supplier invoices, ensuring proper filing. - Provide administrative support to the General Manager and other departments Your Profile Payroll preparation knowledge Accounts Payable - Engineering's timesheet processing and invoicing customers MYOB would be a plus HR experience would be beneficial Benefits: Teams is amazing Flex work - 2-3 days in office Mixed role between Payroll/HR & AP 2 months handover - happy to train Apply Today Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted. Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

MORE ABOUT THIS SKILLSET Solving critical financial and strategic challenges. Macroeconomic forecasting and individual stock analysis. Developing tools and insights to shape client and firm investment strategies. In addition to being passionate about the financial services industry, markets and research process, individuals across these teams possess strong financial modeling skills, excellent written and verbal communication, are strategic and analytical thinkers, and hold a high level of Excel proficiency. If you apply to this skillset, you will be considered for multiple roles across the firm that require this skillset. Please note division and function examples below are representative of opportunities common for this skill-set. The list is not exhaustive, and availability of open roles is determined based on business need. Specific roles will be confirmed through the interview process. DIVISIONS AND JOB FUNCTIONS Corporate Advisory works on some of the most complex financial challenges and transactions in the market today. Whether advising on a merger, providing financial solutions for an acquisition, or structuring an initial public offering, we handle projects that help clients at major milestones. We work with corporations, pension funds, financial sponsors, and governments and are team of strong analytical thinkers, who have a passion for producing out-of-the-box ideas Industry Group Coverage works in developed and emerging markets worldwide to deliver banking services for a wide range of industries. Our team approach to client service enables our bankers to play an important role in building relationships and executing transactions. Classic investment bankers have expertise advising clients across industries, regions and products. Teams are organized by industry group, including Consumer Retail Group, Financial Institutions Group, Financial and Strategic Investors Group, Healthcare, Industrials, Natural Resources, Real Estate, and Technology, Media and Telecom, as well as by region, country and company size as part of the Cross Markets Group. Financing Group Coverage sits within a dynamic, market-driven environment, our teams work closely with corporate clients, pension funds, financial sponsors and governments to structure and execute some of the largest and most complex financing and risk management solutions across the full product spectrum, including equity, debt and derivatives. To achieve this goal, the Financing Group comprises all Goldman Sachs' capital markets departments, and operates on close cooperation with other areas of Investment Banking and other divisions within the firm, including Fixed Income, Currency and Commodities and Equities. Teams are organized by product group including Leveraged Finance, Equity Capital Markets, Investment Grade, Structured Finance, Corporate Derivatives, Public Sector & Infrastructure and Emerging Markets. BASIC QUALIFICATIONS Bachelor's degree 1-5 years of prior work experience in a relevant field Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook) Highly organized with exceptional attention to detail and follow-through Strong ability to manage multiple projects with competing deadlines Team player with positive attitude and strong work ethic Strong communication skills (written and verbal) Ability to work in a fast-paced environment Ability to adapt quickly to a variety of industries and businesses Ability to self-direct, analyze and evaluate and form independent judgments Ability to effectively interact and build relationships with senior management and global stakeholders Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information Integrity, ethical standards and sound judgment ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Job Summary Sydney Contract JN -012024-1953682 Jan 10, 2024 $800 - $1000 pd Job Description Are you a Senior Business Analyst with a strong background in Data Loss Prevention. Do you consider yourself a master of Tableau? This role is for you! We are currently working with an International Financial services organisation that is seeking a dynamic and experienced Senior Business Analyst to join their team and contribute to a critical Data Loss Protection project. Position Overview: As a Senior Business Analyst, you will play a key role in their Data Loss Protection initiative, leveraging your expertise in data protection policies and proficiency in Tableau to analyze, interpret, and present complex reports. Responsibilities: Lead and drive the Data Loss Protection project, ensuring alignment with organizational goals and policies. Analyze and understand complex data protection requirements and policies. Utilize Tableau to create insightful and actionable reports for stakeholders. Collaborate with cross-functional teams to gather and analyze business requirements. Requirements: Proven experience as a Business Analyst, with a focus on Data Loss Protection projects. High proficiency in Tableau for data visualization and reporting. Strong analytical skills with the ability to interpret complex data. Background in continuous improvement and familiarity with Lean Six Sigma principles (nice to have) Excellent communication and interpersonal skills. This role is based in Sydney and suitable candidates will need to be based there and have full working rights in Australia. If this sounds like you, click on the link to apply!

Ability Action Australia is a growing company with a great culture, along with unlimited professional development and career advancement opportunities for aspiring clinicians.

We are now looking for Behaviour Support Practitioner's who have a minimum of 6-months experience in Behaviour Support, and who have been assessed as CORE (or above) suitability. 

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

What's in it for you?

As you support many, we support you. We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility & Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of an office
• Excellent remuneration – Industry leading salary + km reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

“At CommBank we are proud to support flexibility, let’s discuss what this means for you” The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs. Financial Services provides the Group with specialist advice, support and services in finance, audit, taxation, treasury, controls, property, procurement, climate strategy and investor relations. We partner with businesses across the bank to support the successful execution of the Group strategy. See yourself in our team As part of Group Finance, the Regulatory Reporting team is responsible for reporting to the Group’s regulator, APRA and other regulatory bodies (RBA & ABS) which supports the Group’s banking license. Do work that matters The team adds value through:Delivering quality reporting to meet the needs of APRA and other regulatory bodies, which support the Group’s banking licenseFostering a diverse, inclusive and high performance culture while contributing significantly to the vision and strategy for the Regulatory Reporting team Driving and delivering continuous improvements across reporting processes Building strong relationships with stakeholders across the Group as well as APRA We are seeking a Senior Manager and Manager for a 12 month contract. We are also seeking a permanent Senior Analyst. Your Responsibilities: Regulatory reporting for internal and external regulatory returns to APRA and other regulatory bodies, including RBA and BIS with a focus on Economic and Financial Statistics (Product, Financial and Statistical Reporting)Assisting in preparation of the Profit Announcement, Annual Report and Pillar 3 tables and ensure deadlines are met and helping run the month end process of generating and scrutinizing product level Exposures and RWA through the Risk Treasury Finance data warehouse Optimising capital through initiatives to validate capital treatment with internal stakeholders including Credit Policy and responding to information and data requests from APRA and other regulatory bodiesDevelop and maintain strong stakeholder engagement, by collaborating with business units while adhering to the strong operating model and reporting control frameworkContribute to continuous improvement initiatives across reporting processes and solutions including active involvement in integration projects (i.e. systems upgrades), including transition of regulatory returns onto AXIOMAdhering to compliance obligations and requirements for regulatory reporting and support Market Share analysis for internal review of Regulatory submissions We’re interested in hearing from people who have: Experience in financial reporting, particularly in Group reporting An understanding of Regulatory Reporting or the Prudential Standards desirableBusiness Partnering skills liaising with other business units desirableWorking knowledge of financial products and experience in a financial services firm Strong numerate and accounting skills with an understanding of financial products as well as high attention to detail and strong problem solving skills SQL or SAS experience in a financial institution preferred Is this your next challenge, apply Now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 29/02/2024 For further information, and to apply, please visit our website via the “Apply” button below.