• Guaranteed hours and shifts in Sunshine Coast South region
• Award rate $30.61 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

Do you have 6 months or more experience as a support or care worker including Personal Care Skills but don’t have a Certification in Aged Care or Individual Support? You may be exactly who we are looking for!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the sunshine Coast South area.

Your day will include:

• Domestic Assistance: Assisting our Customers in cleaning their home, so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care services (once trained), including getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Experience of 3 months or more in a similar role including experience with personal care or willingness to be trained to perform personal care for our customers.
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

• Guaranteed hours and shifts in SA Metro West region
• Award rate $31.24 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the SA Metro West region area.

Your day will include:

• Domestic Assistance: Assisting our Customers in cleaning their home, so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Certicate III or above in Aged Care or Individual Support, Disability or Nursing.
• Experience of 6 months or more in a similar role including experience with personal care, manual handling, hoist training and medications.
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

• Guaranteed hours and shifts in Port Macquarie 2444, NSW
• Award rate $30.61 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

Do you have 6 months or more experience as a support or care worker including Personal Care Skills but don’t have a Certification in Aged Care or Individual Support? You may be exactly who we are looking for!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Port Macquarie 2444 area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Experience of 6 months or more in a similar role including experience with personal care
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

About Pinnacle College

Pinnacle College is a non-denominational, independent school (F-12) located in the northern suburbs of Adelaide. A distinctive feature of Pinnacle College is its diversity, it is a place where multicultural values and principles are actively supported and nurtured. Pinnacle College established its first campus at Gilles Plains in 2005, its second campus at Elizabeth East in 2010, and its third campus at Golden Grove in 2019.

About the Role

We are seeking applications from suitably qualified and experienced Learning Support Officers for a full time, fixed term contract position located at our Gilles Plains campus. This role will focus on support for primary level students. The Learning Support Officer will work as an integral part of our Inclusive Education Department in a range of classroom and student support activities which contribute to the achievement of literacy and numeracy based outcomes of students in the school.

Responsibilities

• Provide classroom support to students with diverse learning needs.
• Work with classroom teachers to support the development of differentiated learning activities and assessments.
• Implement strategies and provide feedback to the Inclusive Education Coordinator and classroom teachers.
• Monitor student progress and adjust support strategies as necessary.
• Develop positive relationships with students, parents, and staff.
• Attend and participate in relevant professional development to maintain up-to-date knowledge and understanding of learning support practices.

Essential Criteria

• Certificate III or higher in Education Support or similar.
• Experience working with students who have additional learning needs.
• A passion for inspiring students to learn.
• Well-developed interpersonal skills and cultural sensitivity.
• Flexibility and an ability to work collaboratively.
• Ability to work with a variety of IT software platforms.
• A commitment to the mission, vision, and core values of the College.
• Working with Children Check.

Child Safety Statement

• Pinnacle College is committed to child safety.
• We want children to be safe, happy and empowered.
• We support and respect all children, as well as our staff and volunteers.
• We are committed to the safety, participation and empowerment of all children.
• We have zero tolerance of child harm, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.
• We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously.

Location: Gilles Plains
Employment Type: Fixed Term Contract, Full Time
Full Time Equivalent (FTE): 1.0
Base Salary Range: $56,095.75 - $70,973.76
Adjusted Salary Range: $47,762.04 - $60,429.73
Weeks of Paid Leave: 11
Hours of Work: 8:30am to 4:30pm, Monday to Friday
Contract Start Date: 20/01/2025
Contract End Date: 12/12/2025

We seek a Service Desk Analyst to join our team based at a customer site in Bungendore (near Canberra). You will maintain our multi-user computer systems and assist end users in person and through technology.

Responsibilities

• Account Management: Create and manage administrator and service accounts and maintain clear system documentation.
• Performance Tuning: Optimise system performance.
• Software Installation: Deploy system-wide software efficiently.
• Storage Management: Manage and optimize storage space.
• Server Maintenance: Support and maintain our server platform and related applications.
• Monitoring: Manage enterprise-wide monitoring platforms.
• Problem Solving: Identify and resolve infrastructure issues.
• Collaboration: Work with business technology groups to manage infrastructure deployments.
• Agile Participation: Represent users during testing in sprints.
• Change Management: Ensure smooth transition of solutions into production.
• Documentation: Create technical documentation, including plans, procedures, and manuals.
• Liaison: Facilitate communication between teams and manage delivery and escalation processes.
• Project Management: Plan, monitor, and report on team activities.

Work Hours

• Core hours: Three rolling shifts between 0600-1800hrs.
• Occasional on-call and weekend work.

Finance Analyst - Commercial

To provide commercial support and advice to the Endeavour Group Merchandise Team, using data to drive performance reporting, planning and insightful analysis that improves and supports decision-making.

Here is a taster of what you can expect in this role:

• Own and manage the weekly & monthly performance reporting insights, clear communication of key drivers.
• Partner with the Head of Wine and Wine category team to support, develop and maintain robust processes to measure and track financial performance across the Wine category initiatives. 
• Support the forecast and budget processes for sales and profit.
• Proactively work with key stakeholders to optimise ways of working across Merchandise
• Responsible for building ad hoc analysis based on the needs of the category teams
• Proactively communicate commercial impacts on past and future activities amongst stakeholders.  
• Analyse Initiatives to improve visibility and accountability of the categories financials and performance
• Support strategic and project analysis to drive improved returns on capital investments and business initiatives
• Identify opportunities to liaise with relevant teams on cross functional activities 
• Support broader commercial finance team when necessary and ensure Merchandise strategies are widely known across the broader finance 

We are seeking a Maintenance Support Officer to join our on site team at the mine site in Gove, Nhulunbuy.

In this role, you will report directly to the Regional Manager and play a crucial part in coordinating maintenance activities, ensuring that our facilities are safe, efficient, and operational.

The position is residential,  5:2 Monday to Friday, 10 hours per day for local candidates to Nuhlunbuy.  Applicants not currently residing in Nhulunbuy will be required to relocate (housing is provided).

Duties will include, but not limited to:

• Obtain quotes for Preventative and Corrective maintenance contractor works 
• Raising PR for contractor works
• Apply Temp Fixes in IFS
• Follow up PR's advice contractor upon approval and PO's numbers
• Attached completed reports after review from the Planner to the Work Orders
• Weekly Planning Handover Meeting Minutes
• Contact and booking of properties for maintenance
• Previous Experience in Building Maintenance or Facilities Administration
• Base Experience with contractor and asset management systems
•  Intermediate knowledge of Asset management
• Perform well under pressure, high level of attention to detail Quality focus
• Strong communication Client & contractor

General Administration Support

• Foster and maintain a strong rapport with staff, contractors and managers at all levels
• Other duties as directed by management.

Who are we Looking For?

Three years of professional experience in administration with demonstrated understanding of contract terms and conditions; understanding of performance measures, and contract administration. Experience in Building Maintenance desirable. Relevant administration experience and or relevant qualification or working towards it.  Experience in facilities management or remote mine environment

Why choose Sodexo?  
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   

How to apply?  
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience  and availability.  One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!   

What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

• Guaranteed hours and shifts in Newcastle
• Award rate $30.61 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

Do you have 6 months or more experience as a support or care worker including Personal Care Skills but don’t have a Certification in Aged Care or Individual Support? You may be exactly who we are looking for!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Newcastle area.

Your day will include:

• Domestic Assistance: Assisting our Customers in cleaning their home, so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care services (once trained), including getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Experience of 6 months or more in a similar role including experience with personal care
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

Position Summary

The Real Estate team is an active global investor across multiple sectors and multiple strategies in support of CPP Investments mandate to maximize returns without undue risk of loss.  This flexibility in investment approach allows the investment departments to seek out the best investment ideas and the best risk-adjusted returns in the market. 

Reporting to the Managing Director & Head of Real Estate Asia Pacific, the Analyst/Associate is accountable for assisting the Real Estate team in the identification, selection, evaluation, and ongoing management of relationships and real estate investments across the Asia Pacific region.

Role-specific Accountabilities:

• Under the general direction of the Managing Director, you will become an integral member of the investment team, building a solid foundation as a professional multi-sector and multi-strategy investor.
• Alongside a multicultural and experienced team, you will build a thorough understanding of the investment process, commercial decision-making and partner selection.
• Using a variety of quantitative and qualitative analytical tools, you will assist in the underwriting process of various real estate investments and partnerships (including joint ventures, club deals and funds), as well as tax and financial structuring
• Working with our partners and stakeholders, you will actively participate in the monitoring and management of the investment portfolio and joint ventures to ensure delivery of business plans and execution strategies
• Engaging with market participants, you will conduct market research and compile data and financial information to contribute to forward-looking strategic decisions
• Undertaking other relevant duties and projects as assigned
• You will be expected to consistently exhibit our Guiding Principles of Integrity, Partnership and High Performance

What you will do: 

Reporting to the GM Technology, you will collaborate with corporate and IT departments to develop initiatives and solutions that improve stakeholder returns, customer service and business efficiencies via technology and process improvement. This is a full time permanent position. 

You will also: 

• Have accountability for the successful completion of all aspects of assigned project work. 
• Improve processes and optimize the company's digital presence and performance. 
• Identify and resolve business process and technology issues. 
• Work closely with managers and end users to analyse complex business problems and determine an IT solution. 
• Gather data and analysis of business and user needs. 
• Provide recommendations on hardware and software procurement to support client's business goals. 
• Coordinate the development of documentation to enable implementation and turnover of the process of system. 
• Drive the transformation of business data into actionable information through managing the ETL, Modelling and potentially machine learning processes. 
• Drive data innovation through identifying and integrating new data sources and re-leveraging existing data for enhanced capabilities. 

What you will bring: 

• Experience in product Architecture and Design Best Practices 
• Experience working with developers 
• Experience with Cloud Solutions and/o rRDBS 
• Able to effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors. 
• Understanding of clear Process Flow Analysis 
• Some technical skills and a solid understanding of software development. 
• Business & commercial acumen and excellent stakeholder management skills 
• Analytical skills are necessary in order to correctly identify risks and solve any problems which may arise throughout the project. 
• Good time management skills and the ability to juggle multiple tasks at once 
• A good communicator with effective stakeholder management & conflict resolution skills 

What’s in it for you?  

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Our reward and recognition program 'My Thanks'   
• Employee referral program where you may be eligible for a referral bonus of up to $2,000  
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.  

Know you belong: 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.   

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  
• Certified as a Family Inclusive Workplace  
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? 

Please do not hesitate to apply now, we cannot wait to hear from you.  We will be looking to short list and commencing interviews in the New Year. We wish you a very merry holiday season.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Come shape the future of education with us.

Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools. 

As a component of Compass' school management ecosystem, which is currently utilised in more than 3,000 schools throughout Australia and beyond, we are supported by a team of over 200 members within Compass, providing innovative school management solutions on a global scale.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

About the Role & Team

We’re looking for a passionate individual to join our Griddle team as a Business Analyst. Reporting to our Griddle Head of Product, this role will collaborate with various internal and external stakeholders to help define technical business requirements ensuring our schools have a smooth and a successful introduction to Griddle, while also assisting our engineers in building our platform to suit a range of school and jurisdictional requirements.

You will also:

• Translate our Figma designs and working documents to Jira cards for our engineers. 
• Work with internal product and delivery teams to ensure the right customer problems are front and centre.
• Monitor, track and report on the status of key deliverables to ensure outcomes and goals are met.
• Monitor progress to ensure that the solutions are being implemented according to plan, and make adjustments as necessary.
• Review technical and compliance specifications to ensure that we meet all jurisdictional requirements and propose solutions to resolve any challenges supporting new market growth.

About You

You will have:

• Experience working in business / technical analysis, working with both simple and complex problems.
• Critical thinking - The ability to understand and analyse customer problems, find solutions, drive outcomes and work collaboratively with others to solve business challenges.
• Excellent communication skills - Requirement gathering is a key part of the role, so being able to ask the right questions and understand the information received is very important.
• Proven documentation and writing skills - The ability to create documents such as use cases and business requirement documents.
• A passion for problem solving - The ability to create simple solutions to complex problems.
• A background in software engineering would be beneficial for grasping the development concepts associated with some core modules. It is also important to have a practical understanding of development processes, procedures, limitations, challenges, and agile methodologies such as Scrum and Kanban.

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us. 

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check & National Police Check.
• Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

What you get to do in this role

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the ServiceNow Platform. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.   As part of this team, you will be expected to learn our product suite as it continues to grow so you can best understand and support how our customers make use of our platform.

Specifically, the Technical Support Engineer will be involved in 

• Customer Advocate providing support to users/administrators of our platform.
• Contributing to the growth of best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
• Managing customers' expectations and experience in a way that results in high customer satisfaction.
• Maintaining technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Suggesting and implementing improvements to internal processes and work on technical and non-technical projects.
• Communicating with customers and our teams through case, phone and other digital methods.
• Creating knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintaining impeccable case hygiene and customer related files and records.
• Handling incoming phone calls for existing and new customer issues.

What is Visa Consulting & Analytics

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

Typical projects may include:

• How does a financial institution increase market share in consumer credit cards?
• How should a credit card issuer use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimise their product offering?

Responsibilities

• Support the preparation of client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Collecting and analyse inputs such as client information, data, processes, policies, competitive and environmental information
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distil insights relevant to the client problem at hand
• Create, develop and maintain models, contribute to IP creation and standardised VCA offerings 
• Continuously build knowledge, surface new insights, and contribute to thought leadership pieces 
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

Role can be based in either Sydney or Melbourne. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Opportunity:

Leidos is building a new program with a new customer account. The program will implement new DevOps build pipelines and services for capability delivery teams and develop new business applications for end users.

Key Responsibilities:

• Working in Agile teams to capture and utilise user stories/use cases and requirements.
• Be the voice of the user into Leidos development and integration teams, to ensure our teams are delivering mission value to our users.
• Conduct user liaison and support for development activities including testing and validation.
• Participate in Agile sprints, providing user representation during testing.

Support Organisational Change Management (OCM) activities and the transition of solutions into production and operational use, such as communications and training.