Come shape the future of education with us.

Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools. 

As a component of Compass' school management ecosystem, which is currently utilised in more than 3,000 schools throughout Australia and beyond, we are supported by a team of over 200 members within Compass, providing innovative school management solutions on a global scale.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

About the Role & Team

We’re looking for a passionate individual to join our Griddle team as a Business Analyst. Reporting to our Griddle Head of Product, this role will collaborate with various internal and external stakeholders to help define technical business requirements ensuring our schools have a smooth and a successful introduction to Griddle, while also assisting our engineers in building our platform to suit a range of school and jurisdictional requirements.

You will also:

• Translate our Figma designs and working documents to Jira cards for our engineers. 
• Work with internal product and delivery teams to ensure the right customer problems are front and centre.
• Monitor, track and report on the status of key deliverables to ensure outcomes and goals are met.
• Monitor progress to ensure that the solutions are being implemented according to plan, and make adjustments as necessary.
• Review technical and compliance specifications to ensure that we meet all jurisdictional requirements and propose solutions to resolve any challenges supporting new market growth.

About You

You will have:

• Experience working in business / technical analysis, working with both simple and complex problems.
• Critical thinking - The ability to understand and analyse customer problems, find solutions, drive outcomes and work collaboratively with others to solve business challenges.
• Excellent communication skills - Requirement gathering is a key part of the role, so being able to ask the right questions and understand the information received is very important.
• Proven documentation and writing skills - The ability to create documents such as use cases and business requirement documents.
• A passion for problem solving - The ability to create simple solutions to complex problems.
• A background in software engineering would be beneficial for grasping the development concepts associated with some core modules. It is also important to have a practical understanding of development processes, procedures, limitations, challenges, and agile methodologies such as Scrum and Kanban.

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us. 

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check & National Police Check.
• Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

What you get to do in this role

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the ServiceNow Platform. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.   As part of this team, you will be expected to learn our product suite as it continues to grow so you can best understand and support how our customers make use of our platform.

Specifically, the Technical Support Engineer will be involved in 

• Customer Advocate providing support to users/administrators of our platform.
• Contributing to the growth of best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
• Managing customers' expectations and experience in a way that results in high customer satisfaction.
• Maintaining technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Suggesting and implementing improvements to internal processes and work on technical and non-technical projects.
• Communicating with customers and our teams through case, phone and other digital methods.
• Creating knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintaining impeccable case hygiene and customer related files and records.
• Handling incoming phone calls for existing and new customer issues.

What is Visa Consulting & Analytics

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

Typical projects may include:

• How does a financial institution increase market share in consumer credit cards?
• How should a credit card issuer use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimise their product offering?

Responsibilities

• Support the preparation of client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Collecting and analyse inputs such as client information, data, processes, policies, competitive and environmental information
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distil insights relevant to the client problem at hand
• Create, develop and maintain models, contribute to IP creation and standardised VCA offerings 
• Continuously build knowledge, surface new insights, and contribute to thought leadership pieces 
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

Role can be based in either Sydney or Melbourne. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Opportunity:

Leidos is building a new program with a new customer account. The program will implement new DevOps build pipelines and services for capability delivery teams and develop new business applications for end users.

Key Responsibilities:

• Working in Agile teams to capture and utilise user stories/use cases and requirements.
• Be the voice of the user into Leidos development and integration teams, to ensure our teams are delivering mission value to our users.
• Conduct user liaison and support for development activities including testing and validation.
• Participate in Agile sprints, providing user representation during testing.

Support Organisational Change Management (OCM) activities and the transition of solutions into production and operational use, such as communications and training.

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Commercial will lead a team of people responsible for providing commercial advice and assistance to the business on its commercial relationships.  Responsible for overseeing the effective and efficient management of assets, pricing and billing strategies, property and facilities operations and procurement activities, this position will ensure that Melba’s resources are efficiently and effectively utilised, costs are managed, and facilities support the high standard of care and services provided to people we support.  The role is pivotal in delivering operational excellence and driving a value for money culture. 

Responsibilities include 

• Strategic oversight: Provide strategic direction and implement plans for asset management, pricing and billing, property and facilities management, and procurement, driving innovation, performance improvement, and risk mitigation. 

• People Leadership: Build organisational capability through coaching and education while managing and developing the Commercial team to meet objectives effectively. 

• Asset Management: Oversee the organisation’s assets, ensuring optimal performance, regulatory compliance, and alignment with service delivery needs. 

• Pricing and Billing: Ensure compliance with NDIS pricing requirements, manage accurate billing processes, and develop pricing models to support financial goals. 

• Property and Facilities Management: Manage physical properties to ensure safety, compliance, and efficiency, coordinating maintenance and planning to support operational needs. 

• Procurement and Contract Management: Develop and oversee procurement strategies, ensuring compliance, cost-effectiveness and value for money, and strong supplier relationships for quality service delivery. 

Qualifications and Experience 

• Bachelor’s degree in Business, Commerce, Finance, or a related field (required). 

• Significant experience in commercial management, ideally within the healthcare, disability, or human services sector. 

• Excellent contract negotiation and relationship management skills. 

• Experience in strategic planning, business development, and market analysis. 

• Proven leadership abilities and experience in managing teams. 

• High level of communication, interpersonal, and stakeholder management skills. 

• Strong business acumen with an ability to translate strategy into actionable plans. 

• Ability to work collaboratively across various teams, promoting a culture of service excellence. 

• Solution-focused with a strong problem-solving approach. 

• Passionate about improving outcomes for people with disabilities. 

• Ability to navigate a complex regulatory environment while driving business goals. 

• Excellent negotiation and influencing skills. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Data and Insights will play a critical role in supporting the strategic decision-making and operational improvements of our Disability Services organisation. This position will be responsible for overseeing the collection, analysis, and interpretation of data; while ensuring it drives meaningful insights to enhance the services we provide to individuals with disabilities. This role will work closely with internal teams and stakeholders, driving data initiatives that optimize service delivery, improve strategic and commercial outcomes, and support compliance with regulations and standards. 

Responsibilities include 

• Data Management and Analysis: Develop and implement data systems to collect, store, and analyse strategic, commercial and operational data, ensuring accuracy, compliance, and alignment with organisational goals. Provide insights through analysis, reporting, and modelling to support data-driven decision-making and service improvements. 

• Strategic and Decision Support: Collaborate with senior leadership to create data-driven strategies, support forecasting efforts, and provide actionable recommendations to enhance outcomes and service delivery. 

• Stakeholder Management: Work with internal teams and external partners to identify data needs, develop reports and dashboards, and train stakeholders to build data literacy and self-sufficiency across the organisation. 

• Innovation and Continuous Improvement: Stay updated on trends in data analytics and healthcare/disability services, implementing new tools and fostering a culture of continuous improvement through data-driven decision-making. 

• People Leadership: Lead, manage, and develop the Data and Insights team to achieve organisational goals while overseeing recruitment, performance, and professional development. 

Qualifications and Experience 

• A degree in data science, statistics, analytics, business intelligence, or a related field. A master’s degree is a plus. 

• Proven experience in data analytics, and a managerial or leadership role. 

• Experience in the disability services, healthcare, or social services sectors is highly desirable. 

• Strong understanding of data privacy and security regulations relevant to the disability services industry (e.g., NDIS standards, privacy laws, etc.). 

• Advanced proficiency with data analysis tools and platforms (e.g., Excel, SQL, Power BI). 

• Experience in managing large datasets, performing data cleaning, and conducting complex statistical analysis. 

• Knowledge of database management systems and data integration tools. 

• Familiarity with CRM systems, electronic health records (EHR), or other related software used in disability services. 

• Excellent leadership skills with the ability to motivate and guide cross-functional teams. 

• Strong communication skills with the ability to present complex data insights to both technical and non-technical audiences. 

• Proven experience working in a collaborative and cross-functional environment. 

• Strong analytical and problem-solving abilities with a proactive approach to identifying opportunities for process improvement. 

• Ability to innovate and apply new approaches to solving data-related challenges in a complex service environment. 

• Compassionate, empathetic, and committed to the mission of enhancing the lives of individuals with disabilities. 

• Results-oriented, with a focus on delivering meaningful insights that drive organisational impact. 

• High attention to detail, with a strong focus on accuracy and data integrity. 

• Adaptable and able to thrive in a dynamic, fast-paced environment. 

You will also bring with you or be willing to obtain 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

• Salary range of $80k - $90k pa.
• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• Fast-paced, multi-faceted role.
• Competitive salary + Super including NFP salary packaging. 
• Join a values-oriented human rights organisation.

 
Are you passionate about making a real impact through effective communication? We’re looking for a talented Communications Officer to shape and deliver messages that resonate with diverse audiences. In this exciting role, you’ll oversee a broad portfolio of communications, ensuring Melba messages reach the right people in the right way. Every day brings fresh challenges and opportunities to grow, all within a dynamic and supportive team. If you’re a driven, resilient communicator ready to make a difference, we’d love to hear from you. Join us in making a real difference to the lives of people with disability!

About the role

The Communications Officer will be a resilient, deadline driven professional who thrives in a fast-paced multifaceted role in a dynamic organisation.   This role creates, coordinates, develops and delivers on communications plans to grow engagement and awareness of all things Melba. Working in a fast-paced environment, this role oversees the development and distribution of communications that make Melba stand out from the crowd. They will be a custodian of the Melba tone of voice and take ownership of a range of different channels and products to communicate with a diverse range of stakeholders. This role will provide reporting and analysis of communications activity to facilitate continuous improvement.

 What you’ll be doing (key accountabilities)

• Write, produce and distribute engaging content across a variety of channels including but not limited to regular newsletters, social media, intranet, website scripts and marketing collateral. 
• Produce, maintain and monitor intranet and website content. 
• Develop, communicate and maintain Melba’s communications and content calendars.  
• Plan, create and prepare content for social media marketing campaigns and posts aligned with strategic objectives. 
• Develop SEO driven written and visual content targeted to our stakeholders and specific audiences identified in internal communications plans. 
• Manage multiple competing deadlines and projects concurrently including BAU and ad hoc in a fast-paced environment.
• Deliver Melba stories, including production of videos and other materials to accompany our annual report, including scripting and interviewing for short videos for social and internal communications. 
• Produce engaging digital content, including but not limited to images, banners, gifs, videos, podcasts, and animations, that help to promote Melba’s overall brand story 
• Liaise with external providers to coordinate content as appropriate. 
• Work with the marketing team to jointly monitor, evaluate and report on social media delivery and engagement. 
• Manage the community engagement of social media including comments and direct messages.  
• Review, analyse and report on all communications channels with a view to continually improve.  

Your background (skills and attributes)

• Degree in communications, journalism, or a similar qualification.
• Experience in a communications role within a fast-paced environment.
• Proficiency in Canva and other in-house graphic design tools.
• Familiarity with SEM Rush, Jungle Mail, Sprout Social, and Google Analytics (advantageous).
• Highly organised with advanced time management skills, including the ability to prioritise, meet deadlines, and work autonomously.
• Proven expertise in writing, editing, and storytelling across platforms for diverse audiences, with a focus on engagement and meeting strict deadlines.
• Skilled in creating content that enhances SEO and achieves digital communication objectives.
• Strong attention to detail and ability to thrive in a fast-paced environment with multiple competing deadlines.
• Experience and expertise in editing, proofreading, and content design.
• Excellent computer literacy and digital communication skills.
• Ability to write according to Plain English and Easy English principles (advantageous).
• Experience in the disability and/or community services sector (advantageous).
• Alignment with the values and goals of Melba, including a commitment to service excellence, human rights, and diversity.
• Resilient, flexible, and adaptable to changing priorities.
• Energetic, self-motivated, and creative problem solver with a focus on achieving results.
• A natural collaborator who enjoys working as part of a team and collecting and sharing people’s stories.

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this.  Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  We do this one person at a time.

Working at Melba

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Salary range of $80k - $90k pa.  
• Competitive salary + Super including NFP salary packaging. 
• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• Join a values-oriented human rights organisation.

Are you a marketing generalist with a flair for creating unforgettable events? We’re looking for a Marketing and Events Coordinator to play a pivotal role in amplifying our message and reaching the right audience. In this multifaceted role, you’ll be at the forefront of promoting Melba's mission, point of difference and services through integrated marketing campaigns and coordinating events that leave a lasting impact. This is your chance to be part of an organisation that truly makes a difference, working alongside a dynamic, highly skilled team dedicated to improving the lives of people with disability. Ready to take the next step in your career and make a meaningful contribution? Join us today!

About the role

The Marketing and Events Coordinator is responsible for planning, executing, and optimising marketing campaigns across various channels and developing, promoting, and delivering a range of events across Melba for both internal and external stakeholders. This position is accountable for the planning and delivery of creative events that showcase Melba’s services and meet other requirements as defined. Key focus of the role includes experience in campaign management, event management, digital marketing, and project coordination within a dynamic marketing team. 

What you’ll be doing (key accountabilities)

• Assist in the development and execution of integrated marketing campaigns, including digital, social media, email, events, and traditional advertising.
• Coordinate project timelines, tasks, and deliverables to ensure campaigns are executed smoothly and on schedule.
• Using co-design principles, collaborate with internal stakeholders to develop an event program that aligns to Melba's strategic objectives and fosters awareness of Melba and its services.
• Research and identify relevant events, conferences, expos, and school engagements that align with Melba’s strategic objectives and target audiences.
• Manage the booking and registration process, including negotiation of sponsorships, exhibitor spaces, or speaking opportunities.
• Plan and coordinate logistics for Melba's participation in events, including materials, staffing, presentations, and promotional activities.
• Collaborate with internal teams to create marketing materials, such as content, graphics, and promotional assets. 
• Support the management of digital marketing channels, including website updates, social media content scheduling, intranet and email campaign deployment.
• Develop the production and distribution of branded Melba items including signage, media backdrops and merchandise.
• Create memorable and impactful events through innovative and creative end-to-end event management including the development of detailed event plans, vendor/agency management and post event reporting.
• Collaborate with the Communications team to develop content to support and promote events.

Your background (skills and attributes)

• Bachelor's degree in marketing, communications, event management, or a related field (or equivalent work experience).

• Proven experience in marketing, communications, or event coordination, with a track record of managing large and small events successfully.
• Strong understanding of digital marketing channels, social media platforms, and advertising campaign planning.
• Exceptional organisational and project management skills, with the ability to prioritise, manage multiple tasks, and meet deadlines autonomously.
• Excellent written and verbal communication skills, with attention to detail and creativity.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with marketing tools and platforms.
• Collaborative team player with strong interpersonal skills, adept at building effective partnerships across teams.
• Strategic thinker with the ability to align events and communications with organisational objectives.
• Passionate about human rights, inclusion, diversity, and service excellence, with a commitment to Melba’s values and goals.
• Resilient, flexible, and adaptable to change.
• Energetic, self-motivated, and solution-focused, with a creative and proactive approach to problem-solving.
• Enthusiastic about marketing and dedicated to the success of campaigns and initiatives.

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time.

Working at Melba 

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Enjoy onsite parking and other benefits. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements, with the ability to work from home or the office. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• 12-month fixed term contract / Part-time 3 - 4 days per week.
• Salary up to $100,000 base + superannuation pro rata.
• Join a values-driven human rights organisation.

Are you a strategic communicator with a track record of supporting executive leaders in all things engagement? We’re offering an exciting opportunity for an Executive Engagement Specialist to help shape the future of Melba. In this role, you’ll support communications and engagement opportunities related to leadership objectives, managing multiple stakeholders and deadlines while working with a high level of autonomy. Your work will enhance internal culture and support our Executive team in representing Melba at key internal and external forums. If you’re ready to apply a mature engagement mindset to develop and deliver impactful communications material that drives engagement, this is your chance to make a real difference. Join a dynamic, skilled team and contribute to improving the lives of people with disability.

About the role
The Executive Engagement Specialist manages communication and engagement activities for leadership initiatives, such as monthly Leadership Team Forums and Melba-wide Town Halls such as agenda preparation, speaker notes, presentations, and supporting delivery. The position develops tailored content in various formats, creating engagement tools that align organisational strategy with daily work, and supporting project-specific communications and engagement efforts. This position supports the Executive Leadership Team in identifying opportunities like industry events and conferences in line with strategic direction, assisting with applications and content development. The Executive Engagement Specialist will also support executive-level social media strategy and create end-to-end communication and engagement plans for other organisational priorities.  

What you’ll be doing (key accountabilities)

• Provide strategic communications and engagement support and advice to executive leaders and other leaders as required, introducing innovative ways to engage and drive impact across Melba. 
• Deliver communication and engagement activities across leadership initiatives such as monthly Leadership Team Forums and organisational wide Town Halls including but not limited to agendas, speaker notes, presentations, preparing presenters, delivery support and reporting.
• Support the Executive Leadership Team to identify opportunities such as industry events, expos and conferences and work closely with Executive members to develop presentation content.
• Support executive level social media strategy and implementation.  
• Develop and support the execution of end-to-end communication and engagement plans, including the preparation of materials and report on impact 
• Develop content in a range of formats including print, visual and audio that is targeted to our stakeholders and specific audiences identified in communications plans. 
• Create engagement supports that build linkages between organisational strategy and day to day work of teams and individuals. 
• Support project specific communications and engagement activities. 

Your background (skills and attributes)  

• Experience in a communications and engagement role, supporting senior and executive leaders.
• Degree in communications or a related qualification.
• Advanced skills in presentation development using tools like PowerPoint, Prezi, and Canva.
• Proven ability to create and distribute impactful communications in large, complex organisations.
• Exceptional written and verbal communication skills, with a strong track record of preparing strategic advice and materials for senior executives.
• Successful management of multiple projects, delivering quality outcomes on time.
• High computer literacy, including expertise in digital communication tools, design software, eDM platforms, SharePoint, and the Microsoft 365 suite.
• Ability to craft engaging, audience-specific content, including adherence to Plain English and Easy English principles.
• Passionate about human rights, inclusion, diversity, and service excellence, with a commitment to Melba’s values and goals.
• Strong interpersonal and collaborative skills, with a commitment to building effective partnerships.
• Highly organised with advanced time management skills, capable of prioritising tasks and working autonomously.
• Resilient, flexible, and adaptable to dynamic environments.
• Energetic, team-oriented, and results-driven, with a creative and proactive approach to problem-solving.
• Experience in the disability and/or community services sector (advantageous).

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time.

Working at Melba 

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Enjoy onsite parking and other benefits. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements, with the ability to work from home or the office. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

The Commercial Data Team is responsible for the delivery of Nine’s data driven commercial products that currently supports over 50% of Nine’s digital advertising revenue across 9Now, Publishing and Audio assets. The team is responsible for Nine’s data partners (Equifax, Azira, Mastercard and Coles 360), our onboarding/data clean room partners (Adobe, Salesforce, Tealium, Liveramp, Karlsgate and DataCo), our contextual & brand safety vendor Mantis plus Dynamic Ads vendors Adgreetz. The team also manages Nine’s Commercial Data Insights Platform – Salesforce Datorama. The team also leverages Adobe Audience Manager and Audience Experience Platform to support Nine’s segmentation and targeting strategy.

The Commercial Data team is Nine’s market leading data team who provides consulting services to both internal and external stakeholders. They have led the market in product innovation across digital data for the last 9 years. You will be joining a high performing team of digital data subject matter experts.

This role provides an entry to the evolving digital data world. Your skills and capabilities will provide support to the team but also allow you to develop your data skills with a highly respected market leading data team in media. Nine is an employer of choice in the digital data world. 

Day to day you will:

• Collecting & analyse large amount data from ambiguous & various sources (ensuring the quality & accuracy of the data)
• Creating regular reports in addition to maintaining & improving the reports and dashboards (using various platforms such as Microsoft Office Suite, Google Suite, Datorama and Tableau)
• Provide ad-hoc reports, analysis and insights as needed to stakeholders
• Create, maintain and improve on documentations
• Leverage and develop a deep understanding of the Nine’s Commercial Data Products across Insights, Activation, Targeting and Measurement
• Assist Measurement & Insights Manager with various tasks such as ad-hoc reporting, analyses, forecasting, automation of reporting and attribution data of exposed users across the Commercial Data suite 
• Assist the wider Commercial Data team to deliver on the product pipeline and revenue commitments
• Actively participating in a collaborative team environment based on supportiveness, development, knowledge sharing and effective communication
• Building and sustaining effective working relationships with internal and external stakeholders, as well as representing the team in external forums
• Support internal training as well as presenting insights across the sales team and agency partners

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  
  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Risk Management will lead the development and ongoing operation of strategic risk assessment frameworks and risk policy. This new role will foster a risk aware organisational culture that effectively manages risk and supports performance improvement through innovation, good governance, and best practice. 

 Through the provision of strategic leadership and technical support, the Head of Risk Management is responsible for ensuring a robust framework exists to assess enterprise or strategic risk and operational risk, so that an effective and consistent system is in place for risk identification, evaluation, mitigation, reporting, escalation, disaster recovery and business continuity. This position provides a strong focus on promoting a positive risk management culture, through active promotion and education of staff across all levels of the organisation. It is also responsible for the management of the Internal Audit program and Corporate Insurance program. 

Responsibilities 

• Risk Management Framework: Lead the development, implementation, and maintenance of a comprehensive risk management framework to address strategic, operational, and legislative compliance across the organisation. 

• Positive Risk Culture: Promote a proactive risk culture by championing awareness, delivering training, and embedding risk management practices across all levels of the organisation. 

• Risk Management System: Oversee the implementation and management of an enterprise risk system to centralise and streamline risk recording and monitoring. 

• Risk Advice: Provide expert, strategic, and operational risk management advice, including assessments, controls, and reporting to support organisational growth and safety. 

• Internal Audit (Commercial): Develop and coordinate a risk-based internal audit program with a commercial focus to ensure compliance, enhance accountability, and monitor the implementation of corrective actions across the organization. 

• Insurance: Manage corporate insurance coverage and claims to ensure comprehensive and cost-effective risk protection for the organisation. 

• Compliance & Policy: Monitor regulatory changes, maintain an assurance roadmap, and ensure policies and procedures align with risk management standards. 

• Business Continuity Plans: Develop, review, and implement business continuity and emergency management plans to ensure preparedness and resilience in crisis scenarios. 

Qualifications and Experience 

• Bachelor of Business or similar formal qualifications in Risk Management, or significant relevant experience in a similar environment/organisation.  

• Practical knowledge of Australian Standards pertaining to Risk Management systems. 

• Extensive experience at a senior level within the areas of governance, risk, compliance and audit, with risk management technology capability viewed favourably.  

• Alignment and commitment to Melba’s Mission, Vision and Values.  

• A commitment to drive the development and implementation of a positive and proactive risk culture across Melba. 

• Superior communication and influencing skills, with the ability to win hearts and minds across corporate and operational divisions of Melba.  

• Sound knowledge of good practice enterprise risk and compliance frameworks and processes and risk system capabilities, for large and complex organisations.  

• Demonstrated experience in interpreting legislation/regulations and developing policies, procedures and guidelines. 

• Good working knowledge of audit processes, business continuity management, obligation management, risk and compliance monitoring and reporting.  

• A proactive and ‘can-do’ attitude, with a willingness to work flexibly across program areas to achieve business outcomes.    

• Demonstrated ability to lead initiatives and present effectively to a variety of audiences. 

• The ability to prioritise workload and manage competing demands. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

Working at Melba Support Services (Melba) 

• We support people with disability to live the life they want. 

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.  

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. 

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. 

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.  

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!  

Melba won the 2023 National Disability Award for Excellence in Service Quality. 
 
What is the Melba Way? 

 
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  

We do this one person at a time.  

Position Purpose 

Service Quality is paramount at Melba Support Services. The Outcomes Lead is responsible for the management of the day-to-day operations of a service site within Home and Living, including the financial performance. They will provide the required amount of support to assist people with disabilities to live a life that is personally fulfilling to that individual whilst also planning and coordinating the provision of direct staff support, and supervision of the staff assigned to support these individuals. 

hat you’ll be doing (Key accountabilities) 

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance. 

• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.  

• Establish and manage the delivery of high-quality services to people with a disability in line with Melba’s Vision, Mission & Values.  

• Prepare required plans, reports, business cases and evaluations as required. 

• Manage risk in a manner that accords individuals dignity, choice and control.  

• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment. 

• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals’ physical, spiritual and emotional health is at optimal level.   

• To actively participate in the recruitment, induction, orientation and training of staff.  

• To develop, complete and update SIL quotes as required.  

• To attend NDIS review meetings if/when required.   

• To develop house rosters based on approved SIL quotes (with Outcome Manager approval prior to implementation).   

• To oversee and manage day to day property issues and maintenance requests.   

• To ensure all required documentation is current, accurate and up to date.  

• To develop agenda items for, and to lead regular staff meetings.  

• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.   

• To promote and adopt a PCAS (person centred active support) approach to assist individuals to be actively engaged in all areas of their daily lives.   

• To deliver supports and services in line with the principles of PBS (positive behaviour support).   

• Develop and maintain effective and strategic working relationships and networks with: funding bodies which includes the NDIS, regulatory agencies, partners and other service providers.  

• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.  

• Build relationships and partnerships with other service providers that assist in creating opportunities for individuals accessing the service. This can include Clinicians, Consultants, Specialists, community-based organisations, funding bodies, regulatory agencies, and relevant business partners.   

• Maintain personal knowledge of relevant legislation, NDIS Service Standards and contemporary practices to support the role. One avenue is through professional development activities.  

• Role model high quality person centred practices to staff that demonstrates support appropriate to assist an individual to participate in their daily routines and achieve their chosen outcomes.  

• Organisation and supervision of staff around supported persons plans, programs and key outcomes, including day to day supervision, performance management and skill development. 

• Effectively manage, coordinate and support the development of skills within the staff team to ensure staff meet the individualised requirements of the individuals supported.  

• To effectively lead a team of staff to:  

1. Support individuals to develop and maintain family relationships, friendships and intimate relationships, 

1. Assist individuals to identify and pursue a broad range of social, educational, vocational and recreational opportunities that bring meaning and value to their lives. 

1. Support individuals to become recognised and accepted as valued and contributing members of their community. 

1. Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method. 

1. Provide supports that ensure an individual’s health is maintained at an optimal level for that person.  

• Understand and monitor NDIS budgets for each person supported. 

• Ensure that the rostering of direct support staff is in line with each person’s agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement. 

• Document and maintain relevant information in relation to a person’s supports and outcomes, including supporting the implementation of Personal Outcomes Measures (POMs) provided by Melba.  

• Develop and maintain effective relationships with individuals who purchase services and their families, carers or advocates. Respond to enquiries from people with a disability and their families about appropriate support options to meet their needs and desires which includes making appropriate referrals as necessary. 

• Other duties as directed by the Outcomes Manager. 

Your Background (Skills and attributes)  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice. 

• Experience in supporting people with a disability and their families. 

• Ability to advocate on behalf of people with intellectual disabilities. 

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies  

• Capacity to follow instructions, policies and procedures 

• Certificate IV in Disability or equivalent.

• A current First Aid and CPR Certificate. 

• A current NDIS Worker Screening and Working with Children Check. 

• The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights. 

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. 

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.