What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

The Security Support Analyst would be responsible for the day-to-day Cyber support of the Leidos Airborne Solutions environment, associated services, and applications.

The objective of this position is to provide Cyber support and services aligned to Leidos Airborne Solutions business requirements.

Primary Role

• Proactively manage and monitor cyber security threats to systems with Leidos Airborne Solutions
• Use available Cyber tools and processes to prevent, identity and respond to Cyber threats.
• Ensuring alignment with IT frameworks including ASD Essential Eight and ISM
• Communicate support actions, activities and schedules with all responsible parties in relation to jobs in progress and recorded in the ITIL software system.
• Attend regular team meetings.
• Provide Status updates to IT Management.

Secondary Role

• Receive and respond to incoming calls, and/or e-mails.
• Support other IT team members when required.
• Forecast and plan for future requirements.
• Deliver all project tasks on agreed time within agreed scope.
• Contribute ideas to assist the team in reaching its strategic objectives.

The Infrastructure Support Analyst would be responsible for the day-to-day administrative support of the Leidos Airborne Solutions environment, associated services, and applications.

The objective of this position is to provide IS support and services aligned to Leidos Airborne Solutions business requirements.

Primary Role

• Escalation and triage point for all incidents
• Provide operational checks of all error logs and successful backups. Apply remedial action or by delegation for any problems identified.
• Provide administrative support for server and backup infrastructure.
• Collaborate with IS staff and third parties to ensure efficient operation of Infrastructure
• Ensure IT compliance standards and frameworks are adhered to (ASD Essential 8, etc)
• Support BCP and DR initiatives.
• Communicate support actions, activities and schedules with all responsible parties in relation to jobs in progress and recorded in the Helpdesk software system.
• Comply with full change management process and procedures.
• Maintain change control documentation and standards.

• Work on large Identity projects as well as BAU IAM work
• Opportunity to work on greenfield projects
• Progress your IGA  career within leading industry fund 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As the Senior Identity Governance & Administration (IGA) Analyst, you will spearhead the support, administration, and management of the IGA platform and processes within Rest. Your role is pivotal, as you'll provide vital technical support and assistance for all IGA-related tasks and processes. This includes troubleshooting and resolving issues, facilitating identity provisioning and de-provisioning, and actively contributing to the continuous improvement of IGA policies, processes and systems

• Assist with the setup of auto provisioning and de-provisioning of user identities across various systems and applications.
• Oversee the timely and accurate setup of user accounts and access rights based on business requirements.
• Conduct periodic security assessments of selected Azure, AWS and other platform privileged accounts to ensure compliance with security policies and regulatory requirements.
• Assist with enabling applications single sign-on functionality via Entra ID.
• Coordinate with relevant teams for deactivation or removal of unnecessary accounts to reduce the attack surface.
• Administration and maintenance of the IGA platform.
• Monitor IGA system health and performance, and implement corrective actions as needed.
• Maintain accurate documentation of IGA processes, procedures, and configurations.
• Generate reports on access rights, user activities, and compliance metrics as required.
• Identify opportunities for process improvement and optimisation within the IGA framework.
• Collaborate with stakeholders to implement enhancements and streamline workflows.
• Participate in audits, assessments, and assurance activities.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location for this role is on customer site in the Brisbane area. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Work for leading Industry fund - ​​​​​​Sydney location 
• Work for one of Australia's largest asset owners 
• Hybrid working, blending workfrom home and office 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

• Conducting bottom up stock, business model and business strategy analysis to provide support to the relevant asset class head
• Providing bespoke research reports on topical issue. E.g. deep dive analysis on a particular market segment or theme
• Assist in the development of portfolio construction tools and insight
• Providing input into responding to ad-hoc internal and external stakeholder queries
• Providing general market commentaries for presentation to a range of investment forums
• Assist with the implementation of key investment decisions under the guidance of the relevant asset class head

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

Come and discover the opportunity to join our Supply Chain team as a Logistics Analyst. Orrcon Steel is a manufacturer of steel tube and pipe and a leading Australian steel distributor with nationally recognised brands.

With a National footprint and a focus on continuous improvement, you will work to streamline our processes whilst you continue to provide data that’s critical to the success of our business. In this diverse role you will support our Supply Chain team providing detailed analytics, reporting and pricing guidance.  You’ll also play a pivotal role in improving processes, enhancing efficiencies and implementing technological and systems improvements.

This position is ideally based in Port Kembla, NSW but other locations across the East Coast can be considered.

What Will You Do?

This role is the perfect combination of day to day, hands on and big picture view. Collaborating with a variety of internal customers and external stakeholders you will:

• undertake detailed analysis of freight spend, utilisation and related elements
• process and monitor freight costs to ensure compliance with agreed rates
• address freight enquiries and billing issues with internal customers and freight providers
• identify process improvement opportunities, developing tools and models to deliver enhanced market insights
• seek out and implement process improvement and optimisation opportunities

More About You

With demonstrated capability to explore new ideas through innovation and continuous improvement, you’ll have solid analytic skills keen to drive and implement solutions. You’ll bring;

• strong commercial acumen with proven ability to draw insights out of large volumes of data from varying sources
• effective relationship management and influencing capability
• an enthusiasm to work collaboratively with a variety of internal and external customers
• experience in Microsoft Office (e.g. Excel and Access including strong proficiency in macros, pivot tables, functions, lookup formulas and reporting)
• an innovative approach to the use of various IT platforms

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers  

Together we can make a world of difference.

Applications close Thursday March 28th, 2024