• Respond to requests for technical assistance in person, via phone, communication channels
•  Diagnose and resolve technical hardware and software issues 
•  Advice user on appropriate action 
• Follow standard help desk procedures 
•  Redirect problems to correct resource 
• Identify and escalate situations requiring urgent attention 
• Stay updated with system information, changes, and updates 
• Security oriented
• Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
• Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
• Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

About the Opportunity 
As the Health Placement Support Hub - Placements Officer, you will work within the Health Placement Hub and closely with the Health Schools including Placement Officer, Academic leads, and Professional / Industry partners. 

The Hub Placement Officer is responsible for undertaking a broad range of operational activities in support of student placements with reference to compliance requirements as set by the Health Sector and the Griffith University Local Health Protocol. They will work in partnership with the Health Schools in dedicated program/s and/or discipline/s. This role is a key contact for students, industry partners and staff requiring advice in relation to student placements. This position may be required to supervise administration staff supporting placement activities.   

As the Health Placement Support Hub - Placements Officer, you will: 

• In conjunction with relevant stakeholders, provide administrative support and accountability for placements (domestic and international) including management of “Fit for Professional Practice” documentation for the lifecycle of the student, providing support into the Health Schools and placement programs. 
• Lead and promote compliance with relevant legislation and University policies and procedures, including vaccinations and health tests, licenses and certificates, online training on topics such as health and safety, inclusion, and use of personalised protective equipment (PPE) and forms. 
• Carry out the administration and utilisation of dedicated education or placements software including monitoring student pre-placement requirements, maintaining FFPP status throughout the student lifecycle and reporting as required.  
• Engage in system improvement and innovation activities to improve efficiency of Health Placement Support Hub and the student experience. 
• Assist the Health Placement Support Hub Manager in the recruitment of placements for individual and reoccurring placement arrangements. This includes contacting new placement partners or maintaining established placement provider relationships. 
• Coordinate the establishment and administration of placement deeds with a range of providers as required. 
• Undertake a range of placements-based operational activities including maintenance of databases and records, orientation materials, room bookings, evaluations, assessment records, management of finances, scheduling and the preparation of placements-based correspondence as required. 
• Effectively collaborate and communicate with a broad range of discipline based stakeholders including School based placement officers, academic and professional, student groups and other areas of the University. 
• Be a leading example of the principles and values embodied in the University’s Code of Conduct, and behave, act and communicate at all times to reflect fairness, ethics and professionalism. 

This is a full time, continuing position based at the Gold Coast  campus. As Griffith is a multi-campus University you may be required to work across other campus locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. 

Salary range 
The full-time equivalent base salary for HEW Level 5 position is in the range of $76,236 - $85,525 per annum, plus 17% employer superannuation. The total FTE package is in the range of $89,197 - $100,064 per annum. 

What you’ll do

We are looking for someone who will become a subject matter expert across our digital marketplace ‘caravancampingsales store’ and help build its growth by attracting and converting new customers who journey through the digital platform as well as assist in existing orders.

Demonstrating adaptability by understanding and effectively responding to evolving situations, diverse customer needs, and emerging technologies within the customer service realm. Experience in resolving customer pain points is essential to the successful delivery of enhancements and initiatives that service to create a better customer experience.

Reporting to the Customer Service Manager, this is your opportunity to assist our customers through their journey and support them with their needs, driving both customer satisfaction and loyalty in a positive direction. 

• Share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat. 
• Maintain day to day operations of the Success Team through tasks such as advert approvals, fraud identification, adjacent product support and administrative tasks.  
• Understand and share expertise in resolving customer pain points is essential to the successful delivery of enhancements and initiatives that service to create a better customer experience. 
• Collaborate in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).
• Develop and support solutions that take a proactive approach to customer resolution.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.

• Conducts tests using client data to be certain client needs will be met.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Reports and reviews testing results.

What you bring

• Exposure to Payments/Credit Cards systems or other similar systems is a plus

• Techno-Functional experience in doing BA responsibilities

• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.

• Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.

• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant knowledge and expertise to other resources

• Good analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills

What we offer you
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Reporting to the Director of Technical Support, the Technical Support Engineer provides technical support to our clients and contributes to the implementation of new data collection and reporting applications that leverage the Forsta HX platform.

The candidate must possess computer programming skills and have a working knowledge of Web technologies (HTML, CSS, DOM, JavaScript).  Knowledge of component-based software development, SOAP and REST API Web Services are a plus.