Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs.

We partner with clients to design and implement customised solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy, process optimisation, and IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting – is a real consultancy for real consultants.

We have an opportunity available for a Technical Business Analyst (Senior Consultant/Consultant) to join our Team.

Role: Technical Business Analyst

Location: Perth, WA

Employment Type – Permanent, Subcontractor, FTC

Experience Required:

·       8+ years of business analysis experience

·       Successful BA experience of at least 3 or more projects from initiation to implementation

·       Hands on experience with Agile and waterfall methodologies

·       Able to use Jira, Confluence, MS Visio, Excel, PowerPoint and other Office Tools

·       Brilliant stakeholder management skills

·       Impressive communication skills

Desired Skills:

·       Functional consulting experience in Energy and utilities (particularly power sector)

·       Extensive knowledge in Enterprise Work and Asset Management, Supply chain functions, Customer care and metering & billing functions in Power, Water and Gas sector

·       Experience in working in multi-vendor models.

Key responsibilities of this role include:

·       Capturing End to End Business requirements: workshopping collaboratively to define user stories and use cases and/or business requirements and testing these requirements with end-user focus groups – either internal or external; and recommending direction to the business based on the cost/benefits trade-offs as this is done.

·       Performing Requirements traceability through mapping of business requirements to user stories, monitoring the evolving solution design and clarifying or asserting the Business need to be fulfilled in the solution with internal or external parties.

·       Manage change to requirements within programs; ensuring impact analysis is completed by other program members.

·       Analyse and review alternate solutions and provide input to Business areas on the most appropriate solution.

·       Ensuring affected Business areas understand the solution and that their operation can support the project Business case.

·       Guiding the customer towards accepting viable and valid solutions and ensuring the final solution supports the stated Business benefits, both functionally and unguided user acceptance testing via user focus groups.

·       Support E2E Testing; Test Strategy; support functional and usability test case development and incident impact analysis.

·       Verify requirements through user test case development, and incident impact analysis and seek approval of user acceptance testing within user focus groups.

·       Assure application of relevant standards (regulatory, legislative, internal, and operational); and that these standards are reflected in their requirements deliverables on the programs they are working on.

·       Ensuring delivery of high-value requirements.

·       Evaluate business processes and systems, uncovering areas for improvement and recommending appropriate action.

·       Lead reviews of business processes and develop optimization strategies.

·       Gather critical information from meetings with various stakeholders; document and effectively communicate the results of your efforts.

·       Formulate system requirements, plans, and documentation.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation, and project management skills. At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

The Company

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales totaling $1.26B last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The position is responsible for:

• Processing customer orders via Redox’s in-house system
• Provide phone/email support for customer service enquiries
• Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer
  deliveries are completed in a timely manner
• Other administrative tasks such as Reception relief

The ideal candidate will have:

• Previous experience in an office setting

• Possess excellent time management & organisation skills and high attention to detail.

• Polite and professional phone manner

• Excellent verbal and written communication skills

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company performance bonus
• Annual Salary review
• Lunch provided daily onsite
• Joining a friendly and supportive team at a time of great opportunity and growth
• Secure onsite parking

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

ICTechnology is an MSP (Managed Service Provider), specialising in network management, technical support, security, digital marketing, and most importantly customer service. Our company builds lasting relationships, and we pride ourselves on delivering the best service and quality, based on process-driven systems.

Our current customer portfolio includes projects and works completed in a variety of industries ranging from construction, education, government facilities, international shipping, and professional services.

Job Description & Responsibilities
Technical Skills and Experience Requirements:
MSP Experience in a similar role
Level 2 IT support using ConnectWise Manage, Automate, and Control aspiring to be level 2
Visualization – Hyper-V / VMWare basic knowledge
Microsoft Windows Server: 2008/R2 / 2011 / 2013 / 2016 (basic knowledge)
Active Directory, DHCP, DNS, TCP/IP
Office 365 administrator knowledge
Backup solutions and NAS storage – Veeam B&R
Experience deploying new machines
Experience deploying SOE

Preferred Experience Requirements:
Mac OSX Desktop Experience
SharePoint Administration
Support in the Education sector
Worked on network/switches/routers troubleshooting
Experience in MSP environments
- Office 365, Azure AD, and Intune experience
- Windows Server experience

Skills / Attributes
Strong ability to solve and troubleshoot problems remotely.
Ability to work in a very busy and highly pressurized environment.
A detailed and accurate approach to undertaking all duties
The ability to communicate both verbally and electronically in a clear, professional manner.
A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
The ability to work with minimum supervision and to maintain a high level of motivation and productivity
Ability to deal with high impact, high profile, incidents and deal with senior level technical engineers
Client-focused and with a customer care/services mindset
Understanding a job is not finished until the customer is happy
Self-motivated with the ability to work in a fast-moving environment
Training provided.


Other Requirements:
Australian Driver's License

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. About the Opportunity Chandler Macleod is proud to be partnering with a Federal Government agency to support their upcoming electoral event. We are seeking expressions of interest from suitable candidates who are available to work in the lead up to, on the day of the electoral event on 14 October and in the weeks following.  There will be a range of positions available that will require you to work anywhere from one day to 8 weeks, which include:General customer service supportPolling AssistanceAdministration supportOperational SupportTeam Leader/SupervisorSuccessful Applicants To be eligible for these positions, along with a great attitude and the ability to hit the ground running, candidates must:Be an Australian Citizen over the age of 18 yearsBe available to prior to, after and on the 14 OctoberHave the ability to pass a National Police Check To express interest in these upcoming positions please submit your application by hitting “Apply for this Job”.

Click here to view more detail / apply for Expression of Interest – Referendum Support Roles - Asquith

At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.In the Bunnings Frame & Truss centres, we continue our long history of servicing the needs of Australian trades. Our product ranges from electrical, plumbing, landscaping and building jobs, sourced and supplied sustainability from different parts of the world. This creates great opportunities for you to build your career with us.Bunnings Frame and Truss continues to grow across Australia and with this brings new opportunities to join our close-knit family. Our newly established Frame and Truss Manufacturing plant in Minto (NSW) is now in phase two and looking for a Production Admin Support Officer.About the role:We have an exciting opportunity as a as a Production Admin Support Officer. Based at our BRAND NEW Minto Frame and Truss site, you will perform general office duties and support the Manufacturing Operations team both locally and regionally whilst maintaining and promoting a safe work environment.Expectations include the iteration and optimisation of administration processes to support lowest quartile cost manufacturing whilst exceeding customers’ expectations.What's involved:Play an active role in assisting to resolve health and safety issues and accurately report hazards and other health and safety matters to their leadership teamReviewing outstanding orders against supplier outstanding order reports and closing off completed ordersAnalyse systems and processes to improve cost/service efficiencies within the department.Liase between customer experience, technical and production/despatch departments.Ensure all customers receive a high-quality experience by maintaining a high standard and professional phone manner when communicating with customers and internal stakeholders.Greet and announce all visitors to the site, providing appropriate assistance.Perform general office duties and basic requests for immediate supervisors.Who we’re looking for:Attention to detailDemonstrated ability to deliver performance while maintaining a strong focus on safety and cultureStrong decision-making capabilitiesInspire and encourage team members to deliver Best ServiceExcellent telephone mannerStrong interpersonal skills along with the ability to communicate with various stakeholders across the businessOpen to new and work within a continuously improving environmentWhat you will get from us:Training, Development, and opportunity of career growthDiscounts in Bunnings and partnering RetailersYearly Health Checks, Mental Health Support, Flu Vaccine and other Health incentivesWork-Boots Re-ImbursementFinancial advice, Share Plan options, Travel and Car Rental DiscountsYou’ll be part of a workplace where you’ll feel like you belong. There’s so much on offer when…

Click here to view more detail / apply for Production Support Admin - Minto Frame and Truss

ALTEREGO TECHNOLOGY PTY LTD ALTEREGO TECHNOLOGY PTY LTD is seeking an experienced to join our team. As a Business Analyst, you will be responsible for analyzing and documenting business requirements, conducting feasibility studies, and providing solutions to improve business processes. You will collaborate with stakeholders to gather and define project requirements, create functional specifications, and develop test plans. Additionally, you will assist in the implementation and support of business systems and applications. This role offers a competitive salary, flexible work hours, and opportunities for career growth. Join our dynamic team and contribute to the success of ALTEREGO TECHNOLOGY PTY LTD. Benefits Competitive salary package Flexible work hours Opportunities for career growth and development Collaborative and supportive work environment Exposure to cutting-edge technologies and projects Work-life balance initiatives Health and wellness programs Employee recognition and rewards Task & Responsibilities Advise on the feasibility and suitability of proposed Information Technology solutions and business processes to optimize business performance. Facilitate strong working relationships with key stakeholders to support collaboration, the exchange of information and issues management to build on existing relationships and influence outcomes. Identify and analyze any gaps in data and articulate in simple language, the context to which subsequent data models are formed. Work with business stakeholders to objectively and fearlessly review and remove outdated processes and system functions to optimize business transformation and create efficient end-to-end business processes. Determining the future and present business processes and maintain the quality of service and products. Build a strong, collaborative relationship with the Program, Project and 3rd Party teams. Assess and interpret information to formulate recommendations and provide specialist advice to enable the organization to achieve quality outcomes. Software and Hardware Asset Management. Software licensing and Hardware CMDB Management. Develops and maintains documentation of business processes using modern tools and methods to ensure that documentation remains a most useful resource Acquires a thorough understanding of the business and accumulates and formulates business needs, including functions, processes, workflows using such methods like conducting workshop, stakeholder interviews etc. Participates in testing activities in test environment and product quality Contributes in designing the processes and coordinating this work with the software development team Writes test scripts to gauge compliance with requirements across network and Standard Operating Environment (SOE) solutions as required Proficient in using the Agile method as a Business Analyst Establishes relationships and discusses with teams across the business and across multiple groups of people (internal and external) at various levels Describes a problem statement, impact of the problem on business and anticipates customer experience from a proposed solution Identifies and describes scope of work, decomposes the scope consistent with the selected approach and provides estimates for each activity Examines user requirements and prepares objects to enhance the understanding including workflows, storyboards, user stories and interface design Qualification & Experience Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, or related field Proven experience as a Business Analyst in the ICT industry Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work effectively in a team and independently Knowledge of business analysis methodologies and tools Experience in software development life cycle (SDLC) and Agile methodologies Familiarity with business process modeling and data analysis techniques Certification in Business Analysis (e.g., CBAP) is a plus About Company Alterego is the comprehensive IT solution under one roof.  Whether we advice IT solutions or maintain infrastructure for you, provide tailor-made software solutions for your needs or transform your IT setup to the next level; Alterego does it with utmost perfection. With a profound experience in managing diversified IT solutions, we have developed a better insight in the niche. We work with your team and conceive solutions that pull the maximum value for you. We provide a team of diligent architects and designers who can bring the perfect solutions regardless of the size and type of your work environment. Salary: $80000-140000 Job Publish: 21-12-2023 Job Expire: 20-01-2024 Please click to View more detail / apply .

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Perth Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Perth, Australia Reference: 6471518 Awesome role, excellent career opportunity No roster, remote Based in Perth, Port Hedland, Geraldton We are looking for a multi-talented technician, qualified in one or more of the following areas or trades: Electrical Communications Instrumentation Mechanical Trade (with Electrical aptitude) So, if you have a background as an Auto Electrician, Instrument Technician or Heavy Vehicle Mechanic, we want to hear from you. We will look for your Cert III and above trade qualifications with your application.If you're looking for an opportunity to develop your skills further and to be the one at the helm of a high-functioning, industry-leading team, then here is your chance! We provide full training and support in our niche products.Welcome to CR Powered by Epiroc. With a global operations reach, our strategy is to be collaborative partners with the world's best miners, delivering innovative solutions and improved mining productivity to our customers around the world.About the roleAs Product Support Technician you will be dedicated to delivering quality outcomes in applying our instrumented technologies to key mining clients serviced from Perth, through the Pilara to Port Hedland. The role incorporates on-site installation, commissioning, maintenance, onsite and remote technical support for our products with a focus on the CR mining technology optimisation products. Mining technologies are a rapidly growing space in the global market.This role offers excellent career development opportunity for anyone who has technical experience, as mentioned above and is a very effective organiser and communicator. Full training for the products is provided. The role will be backed by a dedicated, office based, remote support team to provide expert technical knowledge for rapid issue resolution.Key responsibilities of this position include: Providing on-site installation and system commissioning for CR technology solutions, on mobile mining equipment, ensuring engineering requirements are met. Compliance with all internal and customer safety policies and procedures. Plan and conduct maintenance activities in a safe and effective manner. This includes troubleshooting, system inspections, performance testing, component replacement and clear communication of outcomes. Maintaining accurate records of work scheduled and completed. Presenting summary reports prepared by CR remote support team to production and maintenance staff. Providing training to site technical staff and operator on the use and function of systems. Collaborate with other CR teams to deliver a united experience for the customer. On offer at CR Powered by EpirocAt CR Powered by Epiroc, we value diversity and seek people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.We believe in radical flexibility, limitless growth, supportive culture, and community impact. Our team enjoys hybrid work between home and the office, strong support for professional…

Click here to view more detail / apply for Product Support Technician - Perth, Port Hedland/Geraldton

About Us:Cactus Imaging are the leading large format print house in Australia and internationally recognised as one of the world’s leading digital printers. We are the main production house and facilitator for all oOh! Media print production since 2016. About the Opportunity:Ensure all jobs are accurately entered into the system with all of the required information for production and invoicing purposesMonitoring job progress from point of submission through to delivery to the client, ensuring speed to market and on time deliveryOffer helpful and informative customer service to current and prospective clientsAnswer phone calls and greet visitorsProvide an administrative arm to the sales business unitResponsible for job progress and timely delivery of production and dispatchLiaise with internal and external print, finishing, and shipping departmentsInvestigating and providing solutions to internal departments and clients for issues impacting current workAbout You:The ability to multi-task and handle high volumes of requests whilst maintaining excellent customer serviceExceptional attention to detailSound knowledge of the Microsoft Office suite, specifically Excel and PowerPointExcellent written and verbal communication skills.Strong administrative skillsCan work accurately and efficiently within tight deadlines.Excellent problem-solving skills and solutions-focused A well-rounded team player who knows how to have fun and get things doneA can do attitude. Our Benefits:  Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance Support You – We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers  Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos! If you’re curious, brave, and ready to leap into a career like no other, then apply now!  oOh! actively seeks to include and values the unique talents, perspectives, experiences, and contributions of all people, and is committed to equality, diversity, and inclusion. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different background, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures and all gender identities from Australia and New Zealand. oOh! is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background…

Click here to view more detail / apply for Client Services, Sales Support

Designation / Job title : Systems Analyst – 261112

Number of Positions : 10

Good to have skills :-
• D365 Retail
• Power Apps
• Power Automate

Detailed Job description :

D365-System Analyst
• 10+ years of experience in D365 Finance and SCM modules ( Products/Inventory/Warehouse/Costing /advance warehouse management ,Should be able to manage customer requirements/CR , configure the process and co-ordinate with team. Gathering Business requirements from the clientsAble to do the Functional analysis.
• Preparing Business Process documents
• Good analytical and communication skills. Should have done at least 6 successful implementations.
• Implementation/support experience in finance and retail domain will be added advantage.
• Should have below D365 certificates.
• MB-310,MB-330,MB-340 also having MB-700 will be added advantage.

Description/Duty Detail

As Systems Analyst Will be responsible for developing and integrating Operations Support Systems within ERP practice. This will involve development, testing, documentation and support services for ERP D365 Finance and Operations. System analyst will be involved in component development for ERP as may be specified by the functional / technical specifications by utilizing the appropriate protocol knowledge, programming and database skills. ERP and planning and implementing it. Managing testing tool and services in Microsoft Dynamics 365 using RSAT(Regression Suite automation tool).

Responsibilities:

1. Analyzing, designing and implementation of D365 ERP services and components.
2. Analyzing the system and process requirement for D365 Finance and SCM.
3. Implementing the Change requests as per Customer requirement.
4. Managing the platform updates, analysis and suggestion of new features in D365 ERP in various modules like General Ledger/AP/AR/Inventory/production.
5. Managing and supporting nearly 130 integrations with various external technologies.
6. Quality and risk management in the D365 ERP.
7. Taking ownership of the tasks assigned.
8. Doing Functional analysis and preparing Business Process documents.
9. Experience in managing customer requirements/CR , configure the process and co-ordinate with team.
10. Managing testing using testing tool for D365 ERP, tool to be used is RSAT (Regression Suite automation tool)
11. ERP workflow configuration and managing customization for related workflow.
12. Keep updating the knowledge artifacts for the team to review and utilize during further support and enhancement.
13. Regular communication with the customer’s personnel as required.
14. Testing of ERP services / Components.
15. Support of ERP Services / components Managing and configuring Power automate workflows.

Electronic Field Tech Support Functional area:  Service Onsite or Remote:  Onsite Primary Skills:  Read More...

Click here to view more detail / apply for Electronic Field Tech Support

Network Engineer - One year contract - Parramatta Location, Attractive Daily Rates (Citizen/PR) Your new company We are hiring for NSW government organisation for a Network Support Officer. The position is based at Parramatta/Sydney Olympic Park but with some field support in greater Sydney and NSW. The position is reporting to Manager-Network Engineering The Network Support Officer - provides technical advice and support on network matters, deploys data, voice, Teleconference/AV and wi-fi networks on sites; provides network operational support to monitor the networks, trouble shoot and solve network issues. The LAN/WAN equipment are primarily Cisco, integrated with Aruba wi-fi products for wireless LANs. In addition, the network supports remote connectivity from staff, vendors, and suppliers. Applications in use range from common Microsoft products to specialized front line applications and voice services. The successful candidate will be required to be available on-call for a week to provide after-hour support, this arrangement is rotated every 4-6 weeks depending on resource availability. Your new role Provide network operational support - incident handling, network monitoring, troubleshooting, configuring and change implementation to minimize down-time and loss of productivity. Provide technical advice and support on networks for projects incl. identifying cable faults, on-site equipment installation, configuration, testing/troubleshooting, commissioning, and network documentation. This role is largely office based and involves work during normal business hours. However, this role also provides on-call support after hours and involves travel to remote sites and working after office hours to meet project deadlines if required. T he officer will provide network support for:

Cisco router, switch, voice gateway, CUCM, phones, Teleconference/AV devices
Aruba wi-fi system/equipment e.g. controllers, wireless access points (WAP)
Network monitoring
Troubleshooting and resolving network issues, incl network hardware, firmware, software, configuration
Teleconference/AV and Collaboration System support (e.g. MS Teams)
Liaise with product resellers/vendors for equipment support and Telcos for carrier services (e.g. Telstra)
Identify cabling faults and liaise with approved cablers to rectify cabling faults

What you'll need to succeed

Experience in a similar role providing network support for a range of Cisco and Aruba network products, and Teleconference/AV systems, incl installation, configuration, testing/troubleshooting, and commissioning
Demonstrated detailed knowledge and experience across a range of network devices including configuration installation and troubleshooting
Experience with Aruba wireless networks and products such as controllers, access points etc.
Strong analytical, problem-solving, communication and project management skills.
NSW Driving License is mandatory.

What you'll get in return

Long-term Contract
Attractive Daily Rates
Great Work Environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Or Call +61 2 9249 2207 If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Sales Support Merchandise Job req id:  12776 Read More...

Click here to view more detail / apply for Sales Support Merchandise

As a Support Technician, you will be a crucial part of our Mining Solutions Group, providing support for cutting-edge technology like Fleet Management Systems and high-precision machine guidance. Leveraging your Read More...

Click here to view more detail / apply for Support Technician – MiningBalcatta, WA

Job Summary:

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.

Supervisory Responsibilities:

 

• None

 

Duties/Responsibilities:

 

• Provide excellent System Support services:
• Respond to client problems (phone/tickets) and proactively monitor client’s installations;
• Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
• Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
• Perform database maintenance using SQL statements;
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;

Job Summary:

The Applications System Analyst is responsible for delivering a range of technical services and expertise to Intelerad’s new and existing clients. This role participates in evaluating client needs and developing configurations that support business processes, testing and troubleshooting system setups, and facilitation and support of system go-lives. Ultimately, the Applications System Analyst will be responsible for ensuring that the product is operational and satisfies both client needs and the requirements of the sale.

Supervisory Responsibilities:

● None

Duties/Responsibilities:

● Ensure that all service level agreements (SLAs) are met and delivered according to specifications

● Log and document all incidents within a ticketing system and problems within ITSM system

● Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies

● Refer incidents to other parties when an incident is beyond your current skill-set

● Proactively monitor, document and fix problems or anomalies found at our clients’ installations

● Manage and exceed customers’ expectation by providing excellent service

● Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications

● Versatility to rotation shift & pager scheduling ● Participate in sharing knowledge and publishing Knowledge articles

● Participate in any project deemed necessary by the organization