Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Perth. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.

As a Senior Cyber Security Analyst, you will leverage your expertise in bot detection, web traffic analysis, and deep behavioral analytics to identify and investigate anomalous activities within our hCaptcha SaaS security platform.

Your primary responsibilities will include conducting advanced investigations of potential automated and human threats, analyzing complex patterns and behaviors, and developing actionable insights to enhance our security posture. Working closely with other teams, you will contribute to the continuous improvement of our AI/ML detection and response capabilities, ensuring that our platform remains resilient against evolving cybersecurity challenges.

By staying up-to-date with the latest developments in the cybersecurity landscape, you will play a pivotal role in fortifying the security of our platform, thereby protecting our Customers' data and digital assets.

What will you do:

• Monitor, identify and analyze events from a range of sources to spot threats and respond to such incidents with a sense of urgency.
• Collaborate with globally distributed teams to accomplish tasks.
• Assist in the collection of metrics to measure the efficiency of Security Operations functions.
• Audit the effectiveness of security measures to check if the systems meet the Security compliance norms.
• Assist in implementation of security policies and procedures.
• Fine-tune of the process and eventually update standard operating procedures for the team.
• Participate in various stages of incident investigations and threat hunting engagements.
• Work closely with internal company teams such as Product, Customer Success, etc.

What we are looking for:

• Exposure to web and API security, coding standards, WAFs, advanced persistent threat actors, botnets (off the shelf and custom) and attack mitigation.
• Hands-on SQL proficiency is a must-have.
• Knowledge of managing, securing and preparing production web environments with tools like Kubernetes.
• Familiar with Threat Hunting - Web/ API, web hacking, web data analysis or WAF hands-on experience.
• In-depth knowledge of the web technology and web application security field.
• Deep understanding of the cybersecurity threat landscape, and the attacker mindset.
• Experience in scripting and programming (JavaScript, Python, etc.).
• Interest in keeping up with industry trends and market demands to recommend product enhancements and new sources of intelligence.
• Demonstrated interest in working with data and metrics as applied to security.
• Be a great collaborator and communicator, stay curious and enjoy innovating. Nothing stands still in security.

Nice to Have:

• Familiarity with open source analytics and visualization tools like Grafana, Apache Superset.
• Experience red-teaming, especially developing bot-nets and whitehat hacking.
• Hands on knowledge on Web security modules and secure configuration.
• Hands-on experience and proficiency in API test automation and standardization.
• Experience and solid knowledge on computer and network security.
• Integrating security into build automation, deployment automation, test automation, SDLC orchestration, environment management, monitoring, and production.
• Mentor development teams, review pull requests, and guide evolution of the development pipeline.
• Experience with modern application packaging, deployment, containerisation, bug tracking tools and other supporting tools (Jenkins, Docker, Kubernetes, etc.).
• Familiar with ISMS (ISO/IEC 27001), SOC2, NIST Cybersecurity Framework, CIS Controls and Open Web Application Security Project.

What we offer:

• Fully remote position with flexible working hours.
• An inspiring team of colleagues spread all over the world.
• Pleasant, modern development and deployment workflows: ship early, ship often.
• High impact: lots of users, happy customers, high growth, and cutting edge R&D.
• Flat organization, direct interaction with customer teams.

We are committed to building an inclusive and diverse global workforce. We believe that the best way to learn, grow, and succeed, both as individuals and as a company, is to foster a culture that is fundamentally rooted in equality.

Join us as we transform cyber security, user privacy, and machine learning online!

Location

Purpose

As an Application Support Analyst, you will provide technical support and guidance to our clients by answering their requests & addressing incidents regarding both server-side and client-side applications, by delivering advanced technical and troubleshooting skills, communication abilities, problem solving orientation, and computer proficiency on a day-to-day basis.

Responsibilities:
Respond to client problems (phone/portal) and actively monitor client sites:

• Log and document all incidents within a ticketing system and problems within JIRA;
• Investigate problems with software applications, diagnose root causes, identify known errors;
• Refer incidents to other parties when an incident is beyond your current skill-set;
• Proactively monitor, document and fix problems or anomalies found at our clients’ installations;
• Manage and exceed customers’ expectation by providing excellent service;
• Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications;
• Versatility to shift & occasional pager scheduling;
• Participate in sharing knowledge and publishing Knowledge articles

• Casual position within the Hunter area.
• Open to experienced and new Support Workers with a min Cert III in Aged Care, Community Support or related field - Training available
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.
Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.

ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

As reporting on web behaviour plays a critical role in ClickSend’s marketing success, we are seeking a Data Analyst to join the Marketing Team. As the Data Analyst you will be responsible for the recording and reporting of data, which is vital to ClickSend’s ongoing success.

Key responsibilities:

• Build dashboards using Periscope and other BI software like Tableau.
• Write the SQL that drives all reporting and dashboards.
• Analyse and report on sales funnel metrics.
• Measure performance of online marketing campaigns.
• Report on marketing KPIs like website traffic, leads, deals, conversion rates, churn, CPA, ROAS etc.
• Track email campaign metrics (delivery, open, click-through rates).
• Conduct competitive research and analyse benchmarking data.
• Work closely with sales and marketing teams to identify opportunities for new client acquisition.
• Analyse data to find answers to specific questions from internal stakeholders.
• Set up data infrastructure.
• Develop, implement and maintain dashboard data.
• Assess quality of data and removing or cleaning data.
• Generate information and insights from data sets and identifying trends and patterns.
• Prepare reports for executive and project teams.

To be successful in this role you will have strong analytical skills and be an expert in writing SQL for various platforms (MySQL, PostgreSQL, etc). Experience with a range of reporting dashboard platforms is expected, with Periscope and Tableau preferred. Additionally, experience with data sources and troubleshooting issues across the whole data pipeline is highly regarded. You will be a strong communicator and be comfortable writing and presenting data, and gathering feedback from stakeholders. You will demonstrate a natural curiosity and ability to take ownership of tasks and seeing them through to completion.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.