As a Business Analyst, you will be pivotal in fostering strong relationships with customers, colleagues, and stakeholders while driving process enhancements and delivering impactful solutions. You will collaborate closely with cross-functional teams to gather requirements, mitigate risks, and craft user stories that align with business objectives.

Responsibilities:

• Stakeholder Engagement: Cultivate robust relationships through active engagement with customers, colleagues, and stakeholders to ensure alignment and satisfaction.
• Process Improvement: Document current and future state processes, identifying opportunities for optimization and enhancement to drive operational efficiency.
• Requirements Gathering: Utilize proactive information gathering techniques to discover, synthesize, and clarify requirements accurately and comprehensively.
• Collaborative Solution Development: Work collaboratively with delivery teams and business stakeholders to gather, validate, and document business requirements. Develop recommendations and solutions that effectively meet business and customer needs.
• Risk Management: Identify, raise, and support the mitigation and resolution of risks and issues using established tools and frameworks where applicable.
• User Story Development: Create detailed user stories that articulate clear requirements and support effective project delivery.
• Team Collaboration: Collaborate closely with diverse team members, including Product Owners, Scrum Master, Business Analysts, Tech Leads, and Engineers, to identify, capture, plan, and implement changes that drive project success.

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Business Analyst to join our Disputes squad within our Shared Services team.  

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex. As the link between other product domains, we are the business owner of over 40 applications.  

Reporting to the Senior Product Manager, the Business Analyst will support the integration of business needs with technology solutions through analysing information, understanding the requirements of stakeholders and vendor partners to define effective solutions. 

About the Role: 

• Work with stakeholders to understand needs, manage conflicts, and validate requirements.  

• Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients  

• Organise and synthesize stakeholder information, apply analysis techniques, and ensure artefacts meet quality standards.  

• Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.  

• Prepare and present business analysis artefacts according to Community of Practice (COP) standards.  

• Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.  

• Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value  

• Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements. 

• Understand TDD and BDD concepts to support end-to-end quality engineering outcomes through well-defined user stories and artefacts. 

About You: 

• At least 3 years' experience as a Business Analyst in the IT industry within the Banking or Financial Services industry, payments experience highly regarded.  

• Tertiary qualification in Computer Science, Information Systems, Business studies or equivalent 

• Advanced presentation and communication skills  

• Proven experience in delivering results to meet customer expectations 

• Certification of Competency in Business Analysis (CCBA), IIBA, CBAP or BABOK qualifications. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role 

As a Senior Support Engineer you will be accountable for all escalations within the Support team. You will act as a technical expert for platforms and systems which fall under the SupportOps remit, ensuring requests are dealt with efficiently and with a high level of service. You will be the second point of contact for any technology incidents and be accountable for system support and remediation. You will also help to draft knowledge base articles and contribute to the upskilling of the wider team.

Working as part of a global Service Desk team to ensure smooth operations of our systems globally, this role will be heavily involved in the Incident, Problem and Fault management process for when things aren’t operating smoothly. Success in this role will rely on strong troubleshooting and investigation skills, a deep understanding of level 1, level 2 and Desktop support, experience with ITIL frameworks (certification preferable) and a commitment to best practice.

What you do

• Play a key role in a global Service Desk team, taking ownership for the Service Desk during the allocated time in the 24-hour schedule.
• Take ownership of major incidents and issues, seeing them through from start to finish.
• Provide technical support to the global Support team, and action all escalated issues and major incidents.
• Perform troubleshooting and investigations for more difficult issues as an escalation point and working with other teams or externally with vendors where appropriate.
• Participate in Fault/Event Management, Incident Management, Problem Resolution and Root Cause Analysis of IT Systems.
• Maintain Core Business Systems in a proactive manner, ensuring systems are available, reliable and secure, though proactive monitoring and tasks.
• Work with the IT Operations Team to perform regular maintenance and patching of systems and devices.
• Participate when required in the planning, execution and delivery of key technology initiatives.
• Lead by example by using consistent, open and transparent .communication across teams
• Acts as a positive advocate for the team.