About Us
SourseAI is an AI innovator that has combined applied AI and industry based models into a SaaS decision augmentation platform - Sourse. Leading ecommerce, telcos, utilities and entertainment brands use Sourse to drive the adoption of data informed decision making

We are looking for ICT Business Analyst to join our team.

Duties and Responsibilities:
• Work with stakeholders to gather and document business requirements
• Analyze business requirements and develop corresponding technology solutions
• Ensure technology systems support business objectives
• Provide technical guidance and support to project teams
• Manage projects from start to finish, including testing and implementation
• Evaluate business processes and workflows to identify inefficiencies and recommend improvements
• Develop user and training materials, conduct training sessions, and serve as a subject matter expert
• Collaborate with cross-functional teams and stakeholders to ensure project success
• Define functional specifications for system developers to follow
• Model data and processes to create clear system specifications
• Manage projects using project management methodologies and techniques, including planning, cost estimation, and resource allocation
• Ensure the quality and integrity of systems through the creation and implementation of test plans
• Act as a primary point of contact and provide guidance in system project decision making

Qualification:
• Bachelor's or master’s degree in a related field
• A minimum of 2 years of relevant work experience
• Strong communication and presentation skills
• Strong understanding of technology, business processes, and project management
• Analytical and problem-solving skills
• Excellent organisation and time management skills
• Ability to work in a fast-paced environment and meet deadlines
• Ability to work closely with all stakeholders throughout the project

Salary: $70,000-$100,000 + superannuation
Job Type: Full time

Should you be qualified, send us your application right away!

We are looking for a Senior Technical Analyst to join Experian’s Decision Analytics business. The Senior Technical Analyst plays a key role in implementing solutions that deliver business benefits for our customers. This includes new prospects and new requests from existing customers, supporting requests and actively participating in the pre-sales and delivery phases of complex projects across our wide portfolio of products, including Originations, Customer Management and Fraud Prevention.

Ideally, once you have gained experience in the Experian product, the expectation is you will grow to be confident in presenting our solutions as well as leading technical workshops.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

What you’ll need to bring to the party
- Strong presentation skills (workshop, demonstrations, training)
- Advanced communication skills both written and oral
- Strong problem solving and investigation skills
- A teamwork focus, with a flexible, analytical and logical thinking approach
- Ability to build and maintain solid long-term relationships
- Excellent organisational and time management skills

What you’ll be doing
- Assist in business workshops and requirements definition with Product Consultants through to sign off
- Lead and facilitate technical Workshops and requirements definition through to sign off
- Development of interfaces and bespoke modules in line with industry standards
- Motivate simple, efficient and supportable implementations
- Provide technical advice and support
- Configure and install the Experian solution into our client and hosted environment
- Experience working in an Agile environment
- Creation of User Stories and Acceptance Criteria
- Technical Delivery / Development
- Technical Delivery Support
- Train, mentor or shadow members of the delivery team
- Assist pre-sales with client facing technical presentations and workshops
- Actively contribute to a positive working culture

More about you
- Desirable Technical Knowledge
o Knowledge of two programming/scripting languages and recent experience with at least one, among Java, Groovy, JavaScript, PL/SQL, T-SQL
o Operating systems: Windows, Linux (RHEL, CentOS) & Virtualisation
o Database: PostgreSQL, Oracle and/or SQL server
o Application Servers: Apache Tomcat, WebSphere, WebLogic, WildFly
o Networking: Firewalls, WAF, SSL, ALB’s and NLB’s
o Cloud: AWS / Azure / GCP
o Java / Groovy Design Patterns
o Java Performance Tuning concepts
o JMS Integration
o Web Services (SOAP and REST), REST/JSON/JWT
o Web technologies – HTML, CSS, JS, AJAX, Wicket
o TLS, Certificates and understanding of PKIX
o LDAP / SAML integration
o XML, XSLT, XSD, XPath, Apache FreeMarker
o Experience with at least one source control system (SVN, Git, Mercurial)
o Concepts of continuous integration, automated testing and other automation framework (Ansible, Jenkins)
o Presentation: PPT, Visio

- Experience
o Experience in Technical development, solution architecture and infrastructure definition
o Able to understand complex data flows through enterprise-grade solutions
o International experience and ability to work with virtual/remote teams
o Able to manage multiple, simultaneous implementations
o Deep understanding of systems, processes, applications and technology

Need a change of scenery? See the sites! Due to some exciting projects and business growth, we are seeking a Project Support Administrator to join our friendly team in Gunnedah, to Read More...

Click here to view more detail / apply for Project Support Administrator

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Atlassian’s Cloud SMB and Cloud Enterprise teams are looking for experienced and passionate Senior Cloud Support Engineers to join our teams in Sydney!

You will be part of a growing team of engineers improving our support capabilities and quality for our Cloud customers. Our Senior Cloud Support Engineers are highly proficient engineers who resolve all types of issues and enable the teams to deliver the best end-to-end customer experience. They identify operational trends and work with cross-functional teams to drive product improvements and key support initiatives. They are the go-to person for any technical challenge raised by the Team.

If you are passionate about working with smart teams and providing high-quality service to the world’s largest customers this role could be perfect for you! We are looking for customer champions who drive alignment and impact across product and operations teams.

On your first day, we'll expect you to have:
- 5+Years experience with technical support, software services, and/or system administration for a large end-user community.
- 7+ Years experience working in a highly technical environment, interacting with customers and exceptional communication skills.
- Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills.
- Passion for providing legendary service to our Small, Medium and Enterprise Business customers, using Atlassian Cloud products.
- Ability to diagnose and fix technical issues in a timely manner and help customers get the most out of their Atlassian investment.
- Advanced experience with IT Operations, Application Support, Cloud technologies and operating systems.
- Deep understanding of TCP/IP, SSL/TLS, CDN, Browser/Dev Tools, HTTP, Mail, Database Queries and Java Source.
- Strong database skills, with the expertise to write and update SQL queries with ease.
- Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc.
- Experience with Splunk.
- Experience with APIs and REST calls.
- Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your team.
- Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] over email, phone or screen-shares.
- Really want to win us over? You can tell us about your experience using Jira, Confluence, and Atlassian Access.

In this role you will:
- Own Internal and Developer escalations driving points of friction to resolution. Then show initiative to take immediate action when confronted with a problem and proactively work on potential solutions.
- Demonstrate your operational experience to identify trends, drive team tactics and contribute to continuous improvement initiatives.
- Help develop the team by conducting brown bags and delivering feedback.
- Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis.
- Creation and curation of knowledge-base articles and documentation to help customers help themselves.
- Perform case reviews to identify trends and improvement areas and define action plans for support engineers.
- Evaluate active tickets, prioritising workload, strategic projects, and monitoring queue health.
- Drive collaborative discussions within the Team, challenge thought processes, and encourage peers to see them through.
- Be a role model of Atlassian values and culture, actively shaping and inspiring people around them.
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
- Provide ad-hoc guidance to customers, internal teams, Atlassian Solution Partners and others regarding how to properly implement Atlassian products.
- Periodically collaborate to develop and implement operational improvements. Also, you may be asked to represent Atlassian at events (Technical conferences, Meetups, etc.).
- Participate in weekend and holiday rotation and/or on-call as required.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

Seeking an experienced and qualified aged care worker.

Based in Eastern suburbs of Sydney.

Must have National Plice check and references

Own care and drivers licence preferred but not essential.

Flexible hours and days availble to suit. Apply Now

North West Hospital and Health Service (NWHHS) unique locations friendly communities regional, rural and remote $$$ incentives What-s on offer? Fixed term temporary full-time role commencing 08/01/24-15/07/24, 76 hours per fortnight. Our HHS values professionalism, leadership Read More...

Click here to view more detail / apply for Senior Administration Support Officer, Queensland Health

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

The Enterprise Support Engineer is a part of our Server Support team, which is passionate about providing advanced support and product expertise to our largest customers.

More about you:

You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Become part of our distributed team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

On your first day, we'll expect you to have:
- A significant number of years in a support role, software services, and/or system administration for a large end-user community.
- Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows).
- Understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.
- Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.).
- Experience with SQL databases and troubleshooting.
- Experience in critical issue handling with multiple stakeholders from Systems Administrator to C-level executives.
- Experience in working with enterprise customers.
- Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] over email, phone or screen-shares.
- Participate in weekend and holiday rotation and/or on-call as required.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. Atlassian Support Engineers work directly with our customers to help unlock the potential in teams around the globe by troubleshooting, debugging, and answering questions about our products to ensure that we always provide a best-in-class service.

The Senior Support Engineer role is a part of our growing, global support team focused on providing high-quality support to Atlassian's customers. You'll help us to grow our support capabilities and will help us to maintain our high quality of support at scale. The Senior Engineer will report to the Support Manager as a 2IC and senior member of the support team, addressing the most difficult technical issues and resolving elusive or long-standing technical problems. The Principal Engineer has three primary responsibilities. First and foremost is to ensure that Atlassian customers receive professional and helpful responses to their support requests. The second, is to participate in building the capabilities of the Customer Support Services organisation. Third, is to contribute to the development and improvement of Atlassian products. Senior Support Engineers (working with Senior Leadership, Support Management, Service Enablement, Product Leads, Learning and Development, Engineering, and other departments) are also typically engaged in small to large-scale special project assignments, regionally or globally, to help enhance the customer experience.

If you love solving the deepest and most challenging problems, enjoy working with all types of customers from around the world, and love variety, this is the perfect role for you!

On your first day, we'll expect you to have:
-Typically 8 or more years work experience in a highly technical environment.
-Typically 6+ years customer-facing (internal or external) experience.
-Typically 2+ years work experience leading continuous improvement efforts that have improved own team's performance metrics, efficiencies, customer outcomes and/or capabilities.
-High respect for the value of teamwork, able to contribute to the entire group.
-The mindset to achieve or exceed customer expectations.
-A passion for learning new technologies and how to utilise them in a customer-facing environment.
-An ability to detect and diagnose complex technical issues effectively and efficiently.
-A high degree of empathy for the customer experience.
-A strong ability to manage multiple tasks with varying levels of priority and urgency.

In this role you will:
-Provide Atlassian's legendary technical support through written and verbal communication with customers in various types of roles while building positive customer relationships.
-Lead customer-facing calls, communicating progress updates, manage expectations, action plans, and resolution details, driving customer success.
-Perform problem evaluation, root cause analysis, debugging, reproduce issues, and troubleshoot Atlassian products and with other technologies our products work with.
-Be the point person in handling escalations from some of our largest customers and collaborating with other teams to bring them to resolution.
-Work to provide a consistent quality experience, bringing new and improved support methodologies to Atlassian, and creating a wide customer base, loyal to the Atlassian brand and products.
-Be a globally recognised knowledge multiplier, uplifting our teams technical skill level, and a vocal customer champion focusing on improving the broader customer experience.
-Have a visible global impact on process, product, and team by influencing our operational standards and product direction.
-Understand customer use cases and advocate for their needs to influence feature requests and bug fixes.
-Grow knowledge-base articles, standard operating procedures and best practices, and documentation for both end-users and the global support team.
-Work collaboratively with our diverse teams, sharing best practices, and living our Atlassian values.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in ideally Gosford or Newcastle due to customer requirements and will require either Australian Citizenship or Permanent Residency to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans and constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering and manipulation logicSubject Matter Expertise- Assist in the implementation of statistical,actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team and - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills – ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions – ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment

Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans & constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering & manipulation logicSubject Matter Expertise- Assist in the implementation of statistical/actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team & - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills – ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions – ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment

This is a role at VMLY&R Agency which is part of the WPP network.

No experience required

Job Type: Full-time

Salary: $70,000.00 to $120,000.00 /year

Location: Office location will be determined dependant on the right applicant, as we have offices based in Sydney, Melbourne, Perth, and Brisbane.

We are looking for a BA who has demonstrated experience in business and data analysis alongside project delivery. You’ll be confident working across functional teams and will be able to join our team on a Full-time basis within one of our agencies.

As a Business Analyst, you are responsible for leading the written recommendations and documentation required throughout the project lifecycle working closely with Clients and our Project Management Office, Technical Development, Design and User Experience teams.

Who are we looking for?

• 2 years agency experience
• High attention to detail
• Confidence in presenting to wide range of Stakeholders.
• Ability to think analytically and solve data problems
• Understand various concepts and terminologies, including highly technical content, and express them in a clear and concise manner
• Excellent analytical and research skills with the ability to collect and analyse complex material and data, and present it in accessible and clear/simple formats
• A person who can grow in to a more senior role in 18 months

You’ll need to be:

• Passionate, energetic & proactive
• Strong in organisational skills with ability to prioritise workload and multitask
• A team player
• Personable – with the ability to build and maintain strong relationships with clients
• Highly motivated
• Someone with strong written & verbal communication skills
• Someone who has a “can do” attitude

Summary of role requirements:

• Flexible hours available
• No experience required for this role
• Working rights required for this role

Please apply using the link below. Only successful applicants will be contacted for an interview.

About Think Global Logistics:

TGL is an International Freight Forwarding Company established in 2014. We have grown by challenging the status quo and creating value through our passion for global trade. Our Motto - Our People, Your Advantage - speaks simply about what we are all about and what we bring to market. Based in The Rocks / CBD area, minutes from the Circular Quay train station.
Job Summary:
Think Global Logistics is in search of a Logistics Process Improvement Analyst to play a vital role in enhancing our logistics operations and client satisfaction. The successful candidate will work closely with clients to identify areas for improvement, analyze existing logistics systems, and implement solutions to optimize our operations.

Job Type: Full time, Monday to Friday 8:30am-5pm
Salary: 75000-85000, Based on experience

Key Responsibilities:
• Collaborate with clients to develop strategies and plans aimed at achieving customer satisfaction and efficient resource utilization within the logistics domain.
• Engage in discussions with clients to identify shortcomings in logistics processes and systems.
• Analyze and evaluate current logistics systems, structures, and workflows.
• Communicate with staff and observe logistics processes at all levels of the organization.
• Guide clients towards more efficient logistics practices and develop solutions to logistical challenges.
• Conduct in-depth work studies by analyzing existing and proposed logistics methods and procedures.
• Record and analyze logistics workflow charts, records, reports, and job descriptions.
• Prepare and recommend proposals to revise logistics methods and procedures, streamline workflows, redefine job functions, and resolve logistical problems.
• Assist in the implementation of approved recommendations, issue revised instructions and procedure manuals, and create supporting documentation.
• Continuously review operating procedures, identify deviations from established logistics standards, and suggest improvements.
Qualifications:
• Bachelor's degree in Logistics, Supply Chain Management, international Business, or a related field (or equivalent experience).
• Proven experience in logistics, supply chain, or a related field with an emphasis on process improvement.
• Strong analytical and problem-solving skills, with a focus on logistics optimization.
• Excellent communication and interpersonal skills to effectively engage with clients and staff in a logistics context.
• Proficiency in workflow analysis, process improvement, and project management within the logistics industry.
• Knowledge of logistics and supply chain management principles.
• Familiarity with logistics software tools and applications.
• Strong attention to detail and the ability to work independently and collaboratively in a logistics team.
Application Process:
Interested candidates are encouraged to submit their resumes and cover letters highlighting their qualifications and experience relevant to logistics process improvement. Please include examples of previous work that showcase your ability to enhance logistics operations and achieve client satisfaction.
Think Global Logistics is an equal opportunity employer. We actively encourage applications from candidates with diverse backgrounds and logistics industry expertise.
[Note: Customize the location and any specific qualifications or preferences according to your company's requirements and industry standards.]

How to Apply:

If you meet the qualifications and are excited about the opportunity to contribute to a rapidly growing logistics company, please submit your resume and cover letter to [email protected]. Be sure to highlight your relevant experience and explain why you are the ideal candidate for this role.

Think Global Logistics is an equal opportunity employer. We welcome candidates of all backgrounds and experiences to apply.

Employee Value Proposition (EVP):

At Think Global Logistics, we're not just about transporting goods; we're about empowering our team members to reach their full potential. When you join our team, you're not just joining a company; you're becoming part of a dynamic family that values your contributions, fosters professional growth, and thrives on innovation. We offer a collaborative and fast-paced environment where your skills are recognized, your ideas are valued, and your career can soar to new heights. Join us and be part of a logistics journey where you make a difference every day.