Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest.

You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker. 

What you will be doing:

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Selecting hardware, software and vendors

• Working on payments and cards schemes projects

• Conducting tests to ensure changes made by programmers are correct

What you will need:

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.

• A Sound background in payments particularly in cards scheme compliance and Switching/Acquiring

• A bachelor’s in computer science or information systems or equivalent experience – Master’s degree is desirable.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About the role:

As a Product Analyst focused on Growth at Ignition, you will play an important role in enabling the Growth Group to make data-driven decisions. You'll support key stakeholders in understanding and using analytics tools like Amplitude, Segment, and Avo, empowering them to perform routine analysis independently while you provide additional support on more complex and impactful data initiatives.

Reporting to the Head of Data and Analytics, your role will centre around ensuring data accuracy and delivering meaningful insights that align with growth objectives. You'll collaborate with Product Managers and other team members to provide technical guidance, all while fostering a culture of self-sufficiency in data analytics within the group.

What your day to day will look like:

• Collaborate with Product Managers, Designers, and the Head of Growth to understand key product goals, user behaviour, and growth objectives
• Assist Product Managers in using analytics tools like Amplitude, enabling them to perform routine data analysis independently while supporting more complex queries
• Act as the Subject Matter Expert (SME) for analytics tools such as Amplitude, Segment, and Avo, providing best practices and technical support
• Develop and maintain tracking plans to ensure accurate and effective data capture for product and growth analysis
• Ensure that data governance and tracking processes are followed, addressing challenges and ensuring data quality
• Work closely with Data Engineers and other analysts to align data infrastructure and governance with product needs
• Present insights and recommendations clearly to senior stakeholders, ensuring both technical and non-technical audiences can understand and act on them

How we do it

• We take a data-informed approach to product development, using tools like Amplitude, Segment, and Avo to track key metrics and provide actionable insights that guide our decisions
• Collaboration is at the heart of our process. Product Managers, Designers, Growth Leads, and Analysts work together to ensure strategies and initiatives are supported by clear, reliable data
• We encourage self-sufficiency within teams by empowering stakeholders to use analytics tools effectively, while providing deeper technical guidance and support when needed
• Data quality and governance are central to everything we do. We focus on maintaining accurate tracking plans and ensuring data is captured in a way that enables meaningful analysis
• Continuous improvement is part of our culture. We regularly review our analytics processes, tools, and tracking methods to refine and optimise how we gather and use data
• Clear, accessible communication is key. Insights are shared across teams in a way that allows everyone—from technical experts to non-technical stakeholders—to understand and act on the data

At Lendi Group, our Finance Team is a powerhouse of Financial Reporting, Financial Operations, and Business Partnering professionals with a shared vision of cultivating a leading, dynamic, and modern finance team. We go beyond spreadsheets and PowerPoint– we leverage best-in-class technology to deliver fact-based insights and decision support to influence business strategy.  

• Key member of the team supporting the Finance Leadership team across various business units, responsible for analysis of monthly results including analytical commentary
• Contribute to finance modelling within Anaplan, building and maintaining business driver led finance models
• Contribute to the annual Budget process, completion of periodic forecasts, and ad-hoc information requests
• Monitor business and cost trends, and provide insightful financial and commercial insights to enable strategic and operational decisions
• Identify opportunities focused on process improvement, leveraging technology to improve reporting
• Partner with the financial reporting and operations team and contribute to overall financial control

• Join our Technology Engineering team where you will provide IT support across our group of businesses 
• Be part of a culture that celebrates, respects and supports you for you! 
• Great benefits on holidays, insurance, vehicle servicing, car rentals and accommodation 

What You’ll Do 

We currently have a permanent full-time opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group. There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service levels. The Service Desk Analyst is is to ensure all the required triaging is complete and captured before escalating any IT related matters to the relevant group. 

This role will be based from our Sydney Olympic Park and Sydney CBD offices.   

Specifically, your key responsibilities include: 

• Respond to all phone calls and tickets raised in the ITSM system within an acceptable time  
• Record all call and emails in ITSM call logging software 
• Ensure all tickets raised include all required information and escalating any tickets that cannot be resolved at first level to relevant support groups 
• Update customer of current status of support issues while providing a high level of customer service 
• Update Service Desk team leader before SLA expires in relation to logged support issues 
• Provide setup and support to end users including laptop/desktop, mobile phone, tablets and adhoc queries 
• Support the configuration of existing business applications on the Standard Operating Environment (“SOE”) 
• Research and provide information on technology issues to the team and other support groups 
• Monitor application performance and investigate failures and exceptions within the SOE procedures  
• Provide regular status update of daily operations and other relevant events related to the service desk 
• Create and update knowledge base, FAQ and procedures related to systems, services or applications.  

What You’ll Bring 

• Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential) 
• 2 years’ experience in providing technical support to a broad range of users in the corporate environment 
• Sound understanding of the IT infrastructure and systems operated by the Company 
• Intermediate to advanced understanding and skills with Office 365 applications 
• Comprehensive knowledge of Microsoft applications 
• Experience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential) 
• Good analytical skills combined with the ability to troubleshoot and resolve technical issues 
• Developed written and verbal communication skills 
• High degree of organisation and time management skills with the ability to prioritise 
• Attention to detail. 

Amazing benefits are yours! 

• Initial training will be provided upon commencement to support you in this role 
• ‘ME' day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. 
• Flexible work options with an inclusive environment where everyone is respected and valued for who they are and their unique contribution 
• Great employee benefits – including discount on all NRMA insurances, free roadside assistance and much more! 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more 
• Reward and recognition for great contributions to the team 

We thank you in advance for your application.  The successful candidate will be subject to a mandatory pre-employment screening process.  

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.