ICT Business Analyst
Manly Beach office - Onsite
Salary: $70,000+ superannuation ($77,700)

About the Business
Lakeba engineers future technologies that accelerate businesses towards a better tomorrow.

ICT Business Analyst under the guidance and supervision of the Product Manager, will support activities aimed to comply with the requirements set out for each internal/ external product suite of Lakeba and completion of projects in the defined timeline, support managing expectations of all parties involved in the PM chain and other stakeholders. ICT Business Analyst will directly report to the Product Leader.

Key responsibilities:
• Assisting in the creation of the Product Backlog and prioritise these features
• Supporting Admin activities for Product as required
• Assisting in the creation of commercial models to evaluate and ‘prove’ hypothesis and articulating why a certain course of action should or should not be taken
• Acting as a ‘voice of the customer’ across the business and to the allocated projects
• Having input and say into the brand and product strategy for the business
• Analysing and documenting business/functional processes and System requirements using standard analysis methodologies and tools
• Converting business needs into functional designs or solutions using knowledge of Lakeba Products system capabilities, rules, and overall architecture for offshore developers’ team
• Liaise with UX/UI Designer, Technical Lead, Vendors to ensure the proper communication and execution of requirements as and when required
• Performing test and QA functions as required
• Opportunity to rapidly learn and acquire skills in high demand in the world of international development
Skills and experience:

• Bachelor’s degree in system engineering or similar (2+experience in It)Recent IT graduate with some exposure to Software Development/ Project Management.
• Experience working on Digital technologies highly regarded.

At Lakeba, we hold innovation, integrity, quality, and collaboration as paramount values. If you're a seasoned ICT Business Analyst looking to join a forward-thinking team and contribute to the growth of cutting-edge technologies, we invite you to apply. Join us on our journey to accelerate businesses towards a better tomorrow.

At KPMG Australia, we work with some of the most exciting, innovative, and important businesses in Australia. We have entered an exciting period of growth and we are looking for incredible and diverse individuals to join our supportive Audit division in Australia.
Your Opportunity
Due to exciting growth, we are seeking talented individuals to join our External Audit practise at KPMG. We are open to full-time/part-time/casual/max-term/flexible working options.
IT External Audit
Our IT External Audit team assists our clients to meet their IT External audit requirements and timelines. We work as an integrated business and as part of a larger multi-disciplinary team. The team draws on a diverse and dedicated group of people, powerful KPMG methodologies, innovating capability and assets, and global resources to support our clients in achieving the right milestones.
Audit & Assurance: External Audit
Our Audit teams provide value to our clients by delivering specialised quality audit and assurance services. High-quality, independent financial statement audits are essential to maintaining investor confidence. Our audit professionals are committed to the public interest, challenging assumptions, and unlocking valuable insights based on a solid understanding of an organisation’s business and industry.
How are you extraordinary?
• You are analytically minded and enjoy applying structured thinking and analysis techniques to complex problems.
• You are a kind and compassionate leader with a passion for continually growing your leadership skills to get the best out of a diverse and multidisciplinary team.
• You are a people-person with a love of sharing your Audit and Assurance insight and tailoring your communication appropriately for subject matter experts and clients who want to learn more.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
IT External Audit
• Experience in assisting clients meet their IT External audit requirements and timelines.
• Supporting engagements in the preparation of clear and concise IT External Audit reports.
• Providing technical knowledge, direction, and training to engagement team members.
• In a leadership role, manage small teams and oversee the planning and execution of IT External Audit client engagements
• Supporting business proposals and business development activities by assisting in the identification of new target clients, building business relationships, and developing/presenting proposals/findings
• An innovative mindset and passion for problem solving enabled through technology.
Audit & Assurance: External Audit
• Experience leading, managing and executing advisory related engagements of high-profile clients and all aspects of audit delivery, client service and business development.
• Providing technical knowledge, direction, and training to engagement team members.
• Experience working across Private and Corporate clients is desired.
• Qualifications in CA/CPA and CISA/CISM/CRISC, and strong IFRS skills, will be viewed favourably.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We also have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
Specific qualifications are mentioned above

At KPMG Australia, we work with some of the most exciting, innovative, and important businesses in Australia. We have entered an exciting period of growth and we are looking for incredible and diverse individuals to join our supportive Audit division in Australia.
Your Opportunity
Due to exciting growth, we are seeking talented individuals to join our External Audit practise at KPMG. We are open to full-time/part-time/casual/max-term/flexible working options.
IT External Audit
Our IT External Audit team assists our clients to meet their IT External audit requirements and timelines. We work as an integrated business and as part of a larger multi-disciplinary team. The team draws on a diverse and dedicated group of people, powerful KPMG methodologies, innovating capability and assets, and global resources to support our clients in achieving the right milestones.
Audit & Assurance: External Audit
Our Audit teams provide value to our clients by delivering specialised quality audit and assurance services. High-quality, independent financial statement audits are essential to maintaining investor confidence. Our audit professionals are committed to the public interest, challenging assumptions, and unlocking valuable insights based on a solid understanding of an organisation’s business and industry.
How are you extraordinary?
• You are analytically minded and enjoy applying structured thinking and analysis techniques to complex problems.
• You are a kind and compassionate leader with a passion for continually growing your leadership skills to get the best out of a diverse and multidisciplinary team.
• You are a people-person with a love of sharing your Audit and Assurance insight and tailoring your communication appropriately for subject matter experts and clients who want to learn more.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
IT External Audit
• Experience in assisting clients meet their IT External audit requirements and timelines.
• Supporting engagements in the preparation of clear and concise IT External Audit reports.
• Providing technical knowledge, direction, and training to engagement team members.
• In a leadership role, manage small teams and oversee the planning and execution of IT External Audit client engagements
• Supporting business proposals and business development activities by assisting in the identification of new target clients, building business relationships, and developing/presenting proposals/findings
• An innovative mindset and passion for problem solving enabled through technology.
Audit & Assurance: External Audit
• Experience leading, managing and executing advisory related engagements of high-profile clients and all aspects of audit delivery, client service and business development.
• Providing technical knowledge, direction, and training to engagement team members.
• Experience working across Private and Corporate clients is desired.
• Qualifications in CA/CPA and CISA/CISM/CRISC, and strong IFRS skills, will be viewed favourably.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We also have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
Specific qualifications are mentioned above

We currently have exciting opportunities across our Deal Advisory division at the Analyst and Executive/Senior Consultant level.
Debt Advisory Services
Borrowers need to realistically appraise the nature of their present banking relationships, evaluate alternatives, understand their true cost of capital, and approach debt in the context of an effective overall capital management strategy. Our Debt Advisory Services team supports clients to appraise the nature of their present banking relationships, evaluate alternatives, understand their true cost of capital, and approach debt in the context of an effective overall capital management strategy.
Strategy
Our Strategy team help clients solve their most complex problems and make clear strategic choices that set them up to execute with confidence and deliver results. We bring together a range of disciplines in a diverse and multidisciplinary team to support strategies that are grounded in rigorous analysis, actionable insight, stakeholder perspectives and industry experience.
Transaction Services
Our Transaction Services practice is made up of passionate people who offer high-quality clear-eyed analysis, strategic focus and disciplined execution to help clients renew and transform their enterprises. The team are recognised leaders in modelling and provides a range of services covering strategy modelling, deal modelling, operational modelling and MI, corporate planning and budgeting, and Supplier evaluation.
Valuations
Companies require reliable valuations to underpin transactions for transactions, tax, accounting, and financial reporting reasons. Our Valuation Services group offers technically sound, commercially focused independent valuations for specific client needs. Our forward-thinking and strategic team help clients formulate appropriate business objectives and strategies, tailored to individual client needs.
Mergers and Acquisitions
KPMG’s M&A practice is one of the largest and most successful M&A businesses in Australia with an enviable list of completed transactions across a broad range of industries including technology, consumer markets, healthcare, industrial markets and mining (services). Our M&A practice prides itself on providing independent corporate advisory services across a range of transactions including acquisitions, divestments, mergers, takeovers and capital raisings.
Financial Modelling
KPMG’s Financial Modelling team helps clients build bespoke financial, business and cost models that are flexible, robust, accurate and easy-to-use. Our team creates clear reports that can deliver tangible business benefits. Financial modelling assists the decision-making process for investment appraisals, transactions and deals, operational performance improvement and monitoring, financial restructuring and costing and pricing.
Restructuring Services
KPMG's Restructuring Services team sits within the Deals, Tax and Legal division helping clients across a diverse range of industries confronted with difficult challenges to improve and restore value.
Enterprise Deal Advisory
We can help clients get the most value out of a deal by providing objective advice across all stages of the transaction – from strategy development and target identification to implementation. We also work with clients to evaluate financing options and structure debt solutions that give them the financial flexibility they need to deliver on their growth plans.
How are you extraordinary?
• You are analytically minded and enjoy applying structured thinking and analysis techniques to complex problems
• You enjoy working in the details, with a proactive attitude towards accuracy and deadlines
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning.
Your Experience
We are seeking individuals at the Analyst, Associate, Senior Associate and Executive level to join our Deal Advisory team, with the below skillsets:
Debt Advisory
• A relevant tertiary qualification in Commerce or similar, with a strong academic record and ability to commence / continue relevant post graduate studies (CFA, CA, Master’s in Finance)
• Preference for current experience in securitisation transactions from a client facing role within a major Bank, Advisory firm, Investment Bank or commercial environment
• Ambition and passion for a career in the commercial environment and corporate finance.
Transaction Services
• A relevant tertiary qualification in Commerce or similar, with a strong academic record and ability to commence / continue relevant post graduate studies (CFA, CA, Master’s in Finance)
• A degree in Commerce or Finance and/or a professional accounting or finance qualification is expected and one to three years’ experience in a valuation or similar commercial environment will be beneficial
• Transactions Services or Audit experience is highly advantageous.
Valuations
• Experience in excel-based financial analysis and advantageous if you have financial modelling capabilities
• A degree in Commerce or Finance and/or a professional accounting or finance qualification is expected and one to three years’ experience in a valuation or similar commercial environment will be beneficial.
Strategy
• Exceptional analytical and quantitative problem-solving skills, and structured thinking skills combined with creativity
• Strong numerical capabilities combined with sound commercial acumen, with the ability to review and assess large volumes of technical data and distil the key strategic insights
• Experience working for a recognised consulting firm, or central strategy/corporate development team.
Financial Modelling
• Demonstrated experience building complex financial models supporting infrastructure or M&A transactions, and strong knowledge of Microsoft Excel
• Tertiary qualifications in commerce, law, economics, engineering or other relevant subjects and have outstanding academic transcripts
• Relevant professional experience likely gained in a Chartered Accounting firm, law firm, management consultancy, engineering consultancy, corporate advisor, investment bank, project finance team of a commercial bank, infrastructure fund, construction firm or within Government
• Relevant experience with M&A transactions and/or major projects, such as in the transport, social infrastructure, energy, mining, resources, or property sectors.
Mergers & Acquisitions
• Diversified M&A transaction experience preferably within a Big 4, corporate development team and/or investment banking/boutique firm
• A degree in business, commerce/accounting or a relevant discipline including CA and/or CFA qualifications
• Ability to help lead the day-to-day execution of a full cycle M&A transaction
• Exceptional networking and client skills coupled with the ability to identify business opportunities and develop engagement pipelines.
Enterprise Deals Advisory
• A degree in Commerce or Finance and ideally a professional accounting qualification
• Strong technical skills backed by a commercial flair and ability to interpret financial models
• Experience of data & analytics in a deal context.
Restructuring Services
• CA qualification or working towards completion, and degree in business, commerce/accounting or a relevant discipline
• Exposure to informal turnaround or restructuring engagements
• Prior insolvency experience across the range of formal appointments
• Proficiency in using Excel to interpret data and generate insights.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We also have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

We’re scaling up our Customer Insights and Marketing Analytics team at THE ICONIC and we’re on the hunt for savvy insights professionals to come and join our high-performing team. You’ll be surrounded by like minded colleagues who are customer obsessed data-lovers and are always striving for growth through continuous improvement and learning.

As Senior Customer Insights Analyst, you’ll be a core member of the team and in this newly created position you will play a pivotal role in shaping how customer data is harnessed through all levels of the business. The work itself is varied and interesting from supporting BAU analysis, refining and building new processes, engaging with cross-functional teams on projects and exploratory analysis to surface new action focused insights. You will collaborate with teams all across the business including Data, Tech, BI, Marketing, Finance and Category Management. 

What’s involved…

Leverage our wealth of customer data to build self-service reporting tools and dashboards that are automated, scalable and easily digested to enable informed business decisions
Develop a robust understanding of our customers to provide strategic input on marketing activities and onsite experience
Improve legacy reporting, use data to challenge the status quo and seek to continuously improve
Transform analytical output into actionable and results-oriented insights
Prioritise and respond to ad-hoc analytical requests from internal stakeholders

About you… 

Intermediate-to-strong SQL skills, comfortable manipulating large and complex datasets
Advanced Excel skills and confidence with data visualization tools such as Tableau or Power BI
Ability to manage priorities and thrive in a dynamic fast-paced environment
A love for continuous learning
Very organised, structured and process driven
Great communication skills and the ability to support others who aren't familiar with data
Google Analytics & GTM experience desirable
Facebook Ads Manager experience desirable
Marketing and/or retail experience is desirable but not essential. Experience working with customer data is highly regarded

Life at THE ICONIC...

Our culture of learning is an environment that supports and encourages the collective discovery, sharing and application of knowledge. This helps us to continually improve, achieve goals and attain new possibilities every day. From our ways of working and collaboration to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! To read more about our purpose, mission and principles, please visit our Careers page: https://www.theiconic.com.au/playbook/careers

Additional Information: 

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]

Health and Wellbeing is extremely important to THE ICONIC, so interviewing and onboarding for this role will be conducted virtually due to COVID-19.

About the job

Company Description

 

Thoughts Australia is a disability support services provider of the National Disability Insurance Scheme (NDIS), based in Melbourne covering all Victoria. The company was established to offer support that always puts participants first. At Thoughts Australia we provide a range of disability services to make a difference in the lives of those living with a disability. Our goal is to make each of our participants' lives easier, fairer, and more involved. We recognize the significance of customized care tailored to each person's needs and assist individuals facing lasting and substantial disabilities that impact their participation in everyday activities. Our specialties include Disability support, community nursing, support coordination, and Speech therapy.

 

Role Description

 

This is a full-time on-site role for a Disability Support Worker located in Melbourne, VIC. The Disability Support Worker will support individuals living with disability and work with them to enhance their daily lives. This is a challenging and a very rewarding role that requires high levels of empathy, patience, and communication skills. The Disability Support Worker will provide both physical and emotional assistance to participants when needed, assist in daily activities, and work collaboratively with team members to provide the necessary support.

 

Qualifications

 


Certificate III or IV in Disability, or a related field, is desirable
Experience in disability or aged care, or equivalent community services exposure
Ability to work flexible hours including evenings, weekends, and public holidays is key
Strong communication, listening, and problem-solving skills
Ability to work independently and part of a team, being highly motivated and reliable
Must have full working rights in Australia


 

 

Thoughts Australia is committed to achieving a diverse workforce and strongly encourages women, Aboriginal and Torres Strait Islanders, people with disabilities, and culturally diverse backgrounds to apply for this exciting opportunity. Apply Now

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager
REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field.
PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

Job description
The Role

The Transaction Monitoring Analyst main responsibility relates to the investigation of daily transaction monitoring alerts, raising Unusual Activity Referrals and reporting SMRs where required.

You will also assist in other AML/CTF responsibilities including ECDD, PEP and Sanction reviews, and oversight of the reporting registers to ensure data entry accuracy and adherence to SLAs.

You will also be required to raise any AML risks or vulnerabilities and assist in continuous improvement as our Transaction Monitoring and AML function matures.

About You

To be successful in this role, you will need to have:

· Experience in investigation of daily transaction monitoring alerts

· Knowledge of IFTI, TTR and SMR organisation and reporting

· Sound understanding and working knowledge of the AML/CTF program: Part A and Part B regulatory requirements.

· Previous experience interacting with external partners such as law enforcement agencies, vendors, and banks to action requests and validate information

· Identifying AML risks and vulnerabilities

· Understanding of the legislative requirements and policies that underpin fraud control operations

· Excellent written, communication & organisational skills

· Strong analytical skills

· An enquiring mind and a good eye for detail

· Ability to multi-task

· Transaction monitoring and suspicious matter reporting experience essential

· Minimum 2 years in a similar role

· Understanding of other AML functions including ECDD

· Relevant bachelor degree

Business Analyst Manager
Xceedance Australia Pty Ltd
Sydney, Australia
Hybrid (Sydney-based) - Full-Time - Manager
1,001-5,000 employees
Insurance
Skills
- Client liaison (product & technology)
- Stakeholder management
- Risk analysis, identification and resolution
- Business mapping
- Documentation (incl. BRD, FRD), planning and prioritisation
- Communication
- Insurance industry knowledge

Contact
For a confidential discussion about the role or if you require support completing your application, please contact Vishal Gupta - [email protected]

About the role:
The BA Manager role is a highly specialised position, central to the implementation of projects. The role has the responsibility for stakeholder management and requires collaboration and liaison with customers and business teams across all business units, technology and product teams for new and existing client projects.

In this role the individual will be required to provide support to business mapping, including interpretation and negotiation, facilitate sprint planning, scrum meetings, retrospective sessions, estimations and demos.

The individual should have strong managerial skills in organisation, planning and prioritisation, with the ability to identify key risks and dependencies and escalate these in a timely manner. The BA Manager will create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), Release notes and other project related docs.

What you’ll be responsible for:
Stakeholder Management, Business Analysis, Fit-Gap Analysis, Project & Resource Management, Functional Solutioning, Prioritisation and Estimation, Business Development and Technology Solution

Service Delivery:
- Accountable for identifying and gathering requirements, documentation, delivery plans and timeline handling
- Review and execution of test cases
- Provide walkthroughs and status updates to business teams to facilitate planning and prioritisation
- Provide support to business mapping of requirements to fit-gap into product Out-of-Box features – which includes interpretation and negotiation with both business and technology teams.

What you bring to the role/experience:
- Experience in insurance, leading and implementing medium to large size projects
- Experience managing external stakeholders and business teams/units
- Ability to identify requirements and ensure the outcome meets the business objective, with the ability to conduct regular reviews and identify risks and adjust planning and prioritisation accordingly to ensure a solution/resolution is achieved
- Professional and approachable team-player with the ability to develop high-trust relationships with colleagues, customers, prospects, and partners from diverse cultural backgrounds (across multiple different countries)
- Experience with the insurance industry, technology, third-party services such as Steadfast SCTP, Grappler, Guidewire.

What you can expect:
At Xceedance we care about our team members and cultivate an environment that offers and encourages learning opportunities to support their development throughout their career. We believe in our values and succeed with cooperation, ownership, and respect for each other.
- Competitive, market driven base salaries
- Ability to work from home or from a client office
- Generous PTO plans, including paid Family Leave for both parents
- A variety of voluntary benefits
- Statutory superannuation
- Statutory annual leave and leave entitlements
- Access to online training 24/7 at no cost
If you meet the above qualification and are ready to join a dynamic team, we look forward to hearing from you. We are an equal opportunity employer and welcome all qualified candidates to apply.

EEO Statement:
Xceedance provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal or local law. Discrimination of any type will not be tolerated.

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors . Established in 1911, we are driven by our vision to create proud communities, living their best lives . We are dedicated to helping all individuals under our care thrive, every day. Join us as our new Roster System and Support Specialist. In this role, you will provide technical support for business users of the RSLLC rostering system, promote effective and correct usage, and serve as the system administrator. Your Key Responsibilities:

Monitor and report on compliance adherence, processes, and procedures.
Manage incidents and service requests related to reporting, system errors, and access needs.
Own and maintain business system processes, including the development of end-user support documentation.
Collaborate with L&OD and IT teams to develop and maintain knowledge articles and support documentation.
Assist in reporting requests and advise on system impact, changes, and upcoming releases.
Manage change and service requests with vendors, including testing and validation activities.
Assist in training and coaching users as needed.
Provide input for procedures and processes to maintain documentation quality.
Identify opportunities to improve system functionality and enhance business performance and compliance.
Assess and monitor risks related to business systems, ensuring regular reporting updates.

Who are you:

Experienced in providing business systems support.
Working knowledge and experience with UKG, AlayaCare, or similar systems.
Strong written and verbal communication skills.
Customer-centric approach to problem-solving and stakeholder engagement.
Experience in application ownership, configuration, and daily support.
Ability to manage multiple priorities concurrently.
Demonstrated strategic and analytical skills, with the ability to interpret and synthesize information from various sources.
Experience in vendor management and configuring/customizing applications would be desirable.
Familiarity with Microsoft technologies such as SQL, SSIS, Power BI, Excel, and Visio.

Join RSL LifeCare because:

Competitive remuneration package and Not for Profit Salary Packaging.
Annual leave loading of 17.5%
Flexibility within a hybrid working environment.
Team-building activities, wellbeing days, and volunteering opportunities.
Personal and professional development support.
Collaborative and passionate team environment.

Our commitment to diversity: We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel and their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability. Please click here to apply.

Real Therapy Solutions

How would you feel about a company that recognises the contribution you make to clients through your expertise – and your passion for your work? And if you had an above award salary as well, would you feel valued?

The role

You will be further developing your knowledge and skills as a Behaviour Support Practitioner to support adults and children with a variety of presentations. As a NDIS registered provider, we support clients with personalised and evidence based positive behaviour support plans, by conducting functional behaviour assessments and getting to know our clients we support. Your caseload is varied, and the support is thorough.?

Imagine being part of our intensive Induction program with our Therapy Manager and Team Leader who assist you to understand how you can help your clients achieve their goals. Learn how to use the resources available to you in our modern clinics. Consider being introduced to our team of Behaviour Support Practitioners, Speech Therapists, Occupational Therapists and Psychologists and how you can further learn from them through observations, case discussions and even more training.

Rest assured knowing that you will receive ongoing and consistent supervision, training and support from our team of Behaviour Practitioners as well as the broader allied health team.

Focus on your client’s wellbeing and supporting them whilst our administration team assist with all your bookings and invoicing and our IT and maintenance team ensure you have the most up to date equipment so you can focus on doing what you do best – helping your clients.?

Be excited about the opportunities that lay ahead for you at Real Therapy Solutions whether it be in a Supervisory or Management role after you complete our Leadership program or Management training or perhaps in a clinical area of specialty following your specialised supervision and mentoring from experts in the field.

We encourage you to visit our website and social pages to get an idea of the great culture at Real Therapy Solutions and the feedback from the team that work with us. Come see for yourself what a supportive team in a fun and dynamic workplace of passionate professionals can do for you and your career!

Benefits

• Be warmly welcomed to a multidisciplinary team that has over 50 years of combined experience.
• Have excellent supervision and mentoring from our caring and responsive Team Leaders – Behaviour Support and Therapy Manager.
• Be part of our face-to-face induction programs for all things clinical.
• Enjoy a reduced caseload while you get to know the RTS team and processes
• Group supervision sessions
• Discipline-specific professional development days
• Multi-disciplinary professional development days
• The opportunity to observe experienced clinicians from all disciplines in therapy sessions
• On-the-job coaching and mentoring
• Regular support from a Team Leader, buddy, and Therapy Manager
• Group supervision sessions
• Progress your career with superb opportunities into Senior roles and Management roles.
• Develop your skills to become a specialist expert in a clinical area you love.
• Have access to Telehealth when needed, for all your clients – due to illness or lockdowns – for your safety and for theirs.
• Be aware that staff happiness is so important to management that they take monthly surveys to improve and make sure staff are happy.
• Earn bonuses based on reaching KPIs and enjoy dinners, Christmas parties, and more.
• Use modern technology and have access to our dedicated administrative and IT team.
• Be rewarded with an above award salary and enjoy our salary package and car lease options.


You have

- Full Australian work rights
- Registration as a NDIS Registered Behaviour Practitioner at core/ proficient/ advanced or specialist level or willingness to obtain
- Degree in allied health or related area (preferred but not necessary)
- Degree in Speech Pathology/ Occupational Therapy or Psychology/ Counselling /Rehabilitation Counselling/ Social Work
- Current driver’s license
- Police check and Working with Children check (or ability to obtain these before commencing work).


About Real Therapy Solutions

Real Therapy Solutions is a multidisciplinary team of, Occupational therapists, Psychologists, Speech Pathologists and Behaviour Support Practitioners, providing holistic therapy from multidisciplinary clinics across Sydney and the Illawarra. We’re experiencing rapid growth and expansion, so we are growing our team of therapists.

The values of Real Therapy Solutions guide the behaviour and professional standards of all our staff. Our values underpin the ways in which we engage with our clients and each other. Our values are Supportive, Collaborative, Positive, Inspirational, Passionate, Fun, Innovative and Respectful.
Discover the difference working for Real Therapy Solutions can make to your career and your life and apply today!

Please note: To be considered for this position, you must have the legal right to live and work Australia, possess a current, unrestricted Australian driver's license and have access to your own vehicle.

Salary: $71,825 – $100,000 per year including superannuation
Clinic: Bella Vista, Campbelltown, Port Kembla

ABOUT THE ROLE:
Global Disability offers work to experienced Residential Care Officers offering work to suit your individual lifestyle and commitment. We have a wide range of shift work to different areas of Sydney. We require staff with minimum of 3 years experience caring for clients with Disabilities and hold a relevant tertiary qualification. Ideally, you will have support work experience. You must also be available to take a variety of shifts including nights and weekends.
ESSENTIAL REQUIREMENTS:
• Previous experience in behaviour support
• Current first aid certificate
• Must have a current Working with Children Check and National Police Check
• Must have an NDIS Worker Screening Check
• Covid 19 Vaccination Certificate with 3 doses
• Capacity to identify and manage risks to ensure safety for all.
• Excellent written & verbal communication skills and good command of the English language

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

What you get to do in this role

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

 

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

About Us

Awarded as an ESG and Responsible Investment Leader, Rest is one of Australia’s largest profit-to-member superannuation funds; supporting more than 280,000 employers and around 1.95 million members, we have nearly $71 billion of funds under management.

Our ambition is to create super our members love. This is our purpose; it is why Rest exists. To achieve this ambition our mission is clear: make super simple!

At the heart of everything we do at Rest are our values and behaviours, they represent how we’ll be successful in this pursuit. We want to Be Daring, Keep it Simple, Take Action and Have Grit! To put it simply we want our people to thrive and love the work they do.

About the Job

The Middle Office function is maturing from a traditional middle to back office function to provide improved decision support, performance reporting, technical expertise in due diligence, and centralised functions performed within the Front Office Investment Teams.

As part of this journey, the Middle Office function is specialising between the Listed Assets (Equities, Fixed Income, Overlays) and Unlisted Assets (Property, Infrastructure, PE and Direct Debt). In the Unlisted Asset space, to further develop enhanced middle office services to support a growing portfolio of Unlisted Assets, we require Robust ‘end-to-end’ transaction processing and reporting capabilities.

This role will be responsible for transaction review, instruction and reporting for the Unlisted Assets. In addition, the role will develop the accounting platform that will support the growth in the Unlisted Assets.

Business as usual will include Operations: ensuring timeliness of processing payments, preparing & uploading custodian instructions, and acknowledging receipt of funds. As we strive to work as a small cross-functional and dynamic team, the Analyst, Unlisted Middle Office is required to consider the technical consequences of Unlisted Investment transactions for Custody, Accounting, Legal, Tax, Performance and act as the first point of call prior to corroborating with the wider Shared Services group

Key Responsibilities Include:

The Analyst, Unlisted Middle Office will support Rest’s Unlisted Middle Office function.

Primary Accountabilities and Responsibilities includes:

Operations (Unlisted)

• Preparing end to end instructions for unlisted transactions (cashflows, valuations etc) to:
  • Custodian – Accounting, Unit Pricing & Tax
  • Treasury – Cash Management
  • Overlay – FX Hedging
  • Legal
• Recording transactions in the internal reporting systems
• Ensuring accounting and valuations comply within the Valuation and Unit Pricing Policies
• Reviewing investment management and performance fees for accuracy
• New deal/investment setup both internally and with the Custodian
• Primary point of contact for Unlisted Assets with:
  • The Custodian
  • Rest Investment Team (operations and unit pricing)
  • The Investment’s Finance Teams
• Preparing and maintaining Investment bibles, procedures and model documentation
• Preparing and maintaining Fee Disclosure for SRF705 & RG97 Reporting

Secondary Accountabilities and Responsibilities includes:

Change and Project Management

• Initiate, manage and deliver on change projects improving the Unlisted Middle Office service to the portfolio managers and organisation
  • Review, document and analyse current processes, systems and policies with the purpose of delivering change benefits
  • Improve process, interactions and flows of information within the business and to REST, the custodian and the administrator
  • Analyse and develop system solutions to improve process efficiency, data integrity and business intelligence reporting
• Assist the Business Solution Manager with system implementations for Unlisted Assets
  • Data validation and input
  • Process documentation
  • Ad-hoc tasks

Other finance and operational duties as directed by the Head of Operations.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

Our Payroll Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero payroll product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

You'll be responsible for:

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• You will respond to Payroll related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• You will work closely with your team of Support Consultants and lead the Payroll platform adoption to meet each client's specific requests
• You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants
• You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness
  
  

What you'll bring:

• A background in Payroll or related field is important
• Previous experience in setting up, implementing or administering payroll systems (experience with KeyPay is +++)
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

#LI-RS1

The Technical Support Analyst is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is desirable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

• ·Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
• Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
• Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
• Provides mentoring and decision support for less experienced IT Support Engineers.

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The Investment Data Team is a newly established operational capability within Rest’s Investments Services and Transformation organisation.  Investment Data supports all components of the data, reporting and analytical needs for our growing Investment business.  

As a Data Analyst, you will be responsible for daily monitoring and data quality checks across the data ingestion and mastering processes to ensure that data is accurate, timely and usable by our Investments team each day.

As a Data Analyst you will support the team by maintaining and validating Investment data, overseeing Investment databases and systems, and assisting in ensuring that data sets are sourced, governed, mapped, ingested and transformed to feed the reports and dashboards utilised by the Investments team.

The Data Analyst will ensure accurate information is stored and reported, maintaining automated reconciliation and validations in REST's systems, monitoring for discrepancies, and investigating causes to ensure data sets are complete and accurate for use in reporting, analytics and dashboards.

Key Accountabilities and Responsibilities

• Data mapping, definitions and procedure documentation
• Metadata management (catalogue, lineage)
• Data process compliance and risk assurance
• Data quality check execution, investigation and resolution
• Data retention, audit and regulatory compliance
• Follow best practice business process optimisation for the Data and Analytics operations, utilising technology and analytical tools.

AutoStore is a leading software and robotics company providing automation technology to warehouse & distribution facilities. Our solution is the most space-saving system on the market and can provide a fourfold increase in storage capacity. With approximately 61,000 robots in 1350 systems across 52 countries, AutoStore is the most deployed provider of grid-based, high-density goods-to-person systems globally. For more information, see autostoresystem.com. Our headquarters is in Nedre Vats Norway with offices in Haugesund (Norway), Oslo (Norway), the US, UK, Germany, France, Spain, Italy, Austria, South Korea, Japan and Singapore.

Bots, Bins and Brilliant People – bring on the future of warehousing!

AutoStore is seeking a System Design Analyst

To facilitate the growth of our Australian team of two, we are looking for a System Design Analyst in Sydney to join our System Design Team and help us achieve our goals in the region. As a member of the AutoStore specialized System Design Team you will work in collaboration with our sales force in supporting the organization’s worldwide customer network with technical expertise and know-how.

We are Lean, Bold and Transparent - Join the robotic revolution with us! 

KEY TASKS AND RESPONSIBILITIES:

• Supporting the sales organisation with data analysis, designs and simulations for customer projects
• Review, optimise and support partners on customer concepts
• Support with new releases of test, improvements and documentation of design tools
• Deliver technical training on best practice when using design software to global distributors and internal sales team
• Improving internal operations and processes through automation of simple tasks etc.
• Proactively provide technical support for the sales organisation internally and externally

KEY QUALIFICATIONS:

• Degree in industrial, mechanical or electrical Engineering, mechatronics other technical sciences or logistics and supply chain management
• Proficient in data analysis
• Minimum 1-2 years of work experience in engineering, solutions or logistics design
• Understanding of logistical processes & experiences from material handling industry
• Interested and skilled presenter and trainer
• Solution design capability
• Comfortable with Microsoft 365 – advanced excel skills

PERSONAL ATTRIBUTES:

• Support and communicates both internally and externally with good quality and time-management
• Willingness to do some travel
• Accountable, proactive and flexible
• Innovative, knowledge-seeking and curious
• Excellent interpersonal and communication skills
• Problem-solving skills and ability to work independently
• Analytical, accurate and systematic
• Team player

WE OFFER:  

• A creative, safe, and solid workplace in a business experiencing tremendous growth – Norway's first unicorn company listed on the Oslo Stock Exchange   
• A company culture where we recognize and applaud everyone's contributions in making decisions 
• Competitive compensation and benefits  
• In AutoStore we value flexibility and we offer a worldwide 60/40 remote working policy for all roles that can be performed remotely 

Show your interest in the position by registering your CV and application as soon as possible. Certificates and diplomas are attached to the application. All inquiries are treated confidentially.  

Application deadline: 17th of March 2024 - ​applications are processed on an ongoing basis. 

• Are you both a meticulous problem solver and an effective communicator that thrives on working with others?
• Are you passionate about translating intricate datasets into meaningful insights that drive strategic decisions?
• Do you want to play a key role in helping shape our organisations data driven journey to achieve impactful business outcomes?

This is the role for you!

As the NRMA’s Senior Business Intelligence (BI) Analyst, you will play pivotal role in helping guide and support the wider Roadside business, working with various stakeholders to translate complex data into actionable insights to help shape strategic and operational decisions.

Your main focus will be to ensure continuous growth, optimisation and adaptation through data insights and ongoing support of KPI tracking. Your expertise will contribute to enhancing our operational efficiency, customer satisfaction and driving strategic decisions through effective stakeholder partnership. 

Key Responsibilities:

• Work as a 2IC to our Data Manager, helping to influence strategic and operational decision making
• Effectively engage with stakeholders to understand goals and priorities within the Roadside business
• Collaborate with cross-functional teams to understand business requirements and translate them into actionable insights
• Develop and maintain robust BI solutions to support data-driven decision-making processes
• Analyse complex datasets to identify trends, patterns, and opportunities for improvement
• Design and implement effective reporting tools and dashboards for various stakeholders
• Provide strategic recommendations based on data analysis to support business objectives
• Stay abreast of industry trends and advancements in business intelligence and analytics
• Manage the reporting lifecycle from requirements gathering to translation, design, build, test, visualization, deployment, and documentation
• Effectively coaching, mentoring and training BI team colleagues