Our client’s success is our success. And you make it happen 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Fraud Analyst to join our Fraud and Crime Monitoring team and help prevent high-risk and fraudulent activity across payments and digital banking channels.  
The Fraud Analyst is integral to the successful deployment of fraud rules, strategies and delivering optimal outcomes for our clients and their customers. The team is accountable for identifying new threats by analysing; complex data sets; behavioural data; and intelligence to test and implement fraud or scam monitoring strategies in various platforms. 
 
In this role you will be responsible for: 

• Detection of fraudulent transactions at the earliest opportunity and recommending strategies to reduce fraud. 
• Testing and Implementation of rules within detection systems to reduce fraud. 
• Validation of new and emerging data sets, including the proficiency of AI and Machine learning models 
• Investigation of complex events to drive the optimisation of rules and controls 
• Detection of common points of compromise, and mitigating the risk associated with such events. 
• Providing advisory services to our clients and key stakeholders within Cuscal. 
• Contribution to investigations of significant items and escalation to management 
• Identifying weaknesses in processes and procedures to improve fraud prevention strategy. 
• Delivering insights to Cuscal clients on fraud trends, strategic insights and KPIs. 

About You: 

• You have proven experience working with tools that deploy rules, including algorithms, Artificial Intelligence and Machine Learning - Fraud or scam experience highly regarded but not essential. 
• Understanding of relational databases and programming, minimum Python and SQL. Java experience is also highly regarded.  
• Proven ability to build and manage strong stakeholder relationships. 
• Analytical mindset and the ability to effectively problem solve. 
• Good knowledge of Microsoft Office tools 
• Excellent communication skills, written and verbal. 
• Highly resilient and demonstrated confidence in working in a dynamic environment. 
• A Graduate Certificate in Fraud or Financial Crime or equivalent and post-graduate qualifications in Finance, Computer Science, Data Analytics or Criminology will be highly advantageous.

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

As the Financial Analyst, you will play a vital role in the finance team of TMGM Group. Your responsibilities will include analysing financial data, developing management reports to suit various needs, budgets, forecasting financial performance and providing critical financial insights and support to aid decision-making processes. This role offers an excellent opportunity for a detail-oriented individual with experience in financial planning and analysis to further enhance their skills and contribute to the financial success of the organization.

Responsibility

Financial Analysis and Reporting:

• Analyse financial performance across various brands, offices, and jurisdictions, including revenue, expenses, and profitability.
• Prepare management reports and dashboards, providing insights and recommendations to improve financial outcomes.
• Identify trends, opportunities, and risks, and collaborate with stakeholders to streamline processes and enhance efficiency.

Budget and Financial Forecasting:

• Collaborate with cross-functional teams to understand business drivers and provide financial insights. Work with stakeholders to develop operating budgets.
• Monitor budget performance, analyse variances, and provide explanations for budgetary deviations.
• Utilise historical data and market trends to develop accurate financial forecasts. Monitor forecast accuracy and refine forecasting methodologies as needed.
• Support the preparation of financial models for scenario planning and strategic decision-making.

 Communication & Collaboration:

• Communicate effectively with team members and internal stakeholders to ensure smooth, timely and accurate reporting.
• Work closely with team members to ensure quality and timely carry out of team functions.

• Tertiary Degree in Finance, Accounting, Economics, or related field.
• 3+ years of experience in financial planning and analysis or related field. CPA/CA qualification preferred.
• Advanced proficiency in Microsoft Excel is essential. Experience with Power BI is advantageous.
• Excellent written and verbal communication skills. Mandarin fluency is desirable.
• Exposure to AFSL, trading platforms, financial services, or fund management is a plus.
• Proactive attitude and willingness to learn and adapt.
• Ability to work effectively both independently and collaboratively within a team.

What you get to do in this role
 
We are looking for a highly motivated, collaborative and technically experienced Security Compliance - Junior Analyst with ability to understand and influence cloud operational and security processes, effectively communicate ServiceNow’s controls including intent, and drive changes within the organisation through effective testing. The successful candidate must be reliable, resourceful and have a “can-do” attitude.  
 
You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyse difficult problems, think out-of-box and provide pragmatic solutions and recommendations.   

ServiceNow current compliance initiatives are focused on, but not limited to Australia’s IRAP, Singapore MTCS, Japan’s ISMAP, and other global programs such as ISO 27001, ISO 27018, PCI, SSAE 18, and SOC 2. Security Compliance Junior Analyst will be involved in driving and measuring compliance for the cloud business systems, control areas, process, and product for company compliance initiatives.    
 
Responsibilities

• Perform activities to help measure and monitor compliance with company policies and procedures 
• Facilitate certifier requests and information gathering for audit activities and lead onsite audits
• Conduct activities to comply with the various Government Cyber Security requirements within the APJ
• Successfully drive security compliance testing activities across various teams within the organisation 
• Contribute by enhancing and maturing the existing common control framework 
• Liaise with Risk Management and conduct security risk assessment activities  
• Help our customers understand ServiceNow’s security and compliance control environment 
• Contribute towards enhancing the GRC tool and processes to meet compliance business needs