The opportunity:

Our Technology team at AIA is growing and to support this growth, we are sourcing a Business Support Officer to provide organisational and administration support to our Technology Leadership and broader employee cohort. No two days will be the same in this role and the successful candidate will have exceptional stakeholder engagement skills and the ability to work in a fast paced and continually changing environment. This opportunity can be based in either Melbourne or Sydney and a Hybrid work model is on offer.

To be successful you will:

• Build positive relationships and trust with key leaders to proactively anticipate their needs and ensure they are prepared and have the required documents in advance of meetings
• Manage business expenses of the CTO and Technology Leadership team
• Manage vendor contracts and payment as required
• Organise travel and accommodation bookings for CTO and Technology Leadership, in line with the AIA Policy
• Assistance and preparation of presentations to support CTO and GM’s
• Events and conference management as required including but not limited to venue, catering and invitations
• Offboard contingent/contract staff/vendor resources according to projects and BAU demands from collaboration with business SME’s, Project Managers and other technology partners
• Recruitment support, including collection and collation of information and documents as required
• Act as a point of contact for various staff requirements in and around the office
• Provide additional administrative support, mail management, calendar management and updating of distribution lists as required
• Engage with Executive Assistants to ensure consistency in support across the organisation and to work on joint projects & events

Successful applications will demonstrate:

• Exceptional organisational skills and the ability to proactively anticipate the needs of key leaders
• Experience in a similar role supporting senior executives and a broader team
• High level communication and customer engagement skills
• Strong attention to detail and the ability to effectively prioritise
• The ability to maintain confidentiality and use appropriate judgement and discretion
• Flexibility in your approach to work and willingness to assist with additional tasks and pivot as required.

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

​

AIA is different. Are you?

To join an organisation that helps people live better every single day by applying via the link today. Applications close on Wednesday, 13 March 2024!

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

An exciting opportunity has arisen within our Business Energy Solution space for a Senior Finance Analyst, to be based in our Sydney or Melbourne office.

About the Role:

The Senior Finance Analyst role is instrumental in the build-up of the Budget, Forecast and Plan as well as ensuring all month end, half year and full year accounting and financial reporting requirements are delivered on time with a high standard.

This role will report on financial performance and results, providing analysis on drivers of variances. They will also have a thorough understanding of the business unit(s) they support and they will assist with financial analysis to provoke change and improve the overall performance of the business unit(s).

What you’ll be doing: 

• Provide excellent support to key stakeholders, establishing and maintaining effective relationships, gaining their trust and respect

• Perform the build up and upload of Budget, Forecast and Plan

• Undertake all month end, half year and full year accounting and financial reporting requirements

• Analyse, interpret and correct anomalies across Gross Margin, OPEX and D&A as well as investigate and report on key variances

• Manage progress of capital projects and expenditure

• Provide advice on accounting treatment for various transactions in the business unit(s)

• Provide input into the Board and Management accounts

• Perform other ad hoc requirements upon request in an accurate, efficient and timely manner

What you’ll bring to the table: 

• Tertiary qualification in Accounting, Finance or related business discipline.

• CA/CPA qualifications

• Relevant practical experience in an accounting level role in similar or related businesses.

• Previous experience in gross margin build up and a thorough understanding of working capital and project accounting

• Proven business partnering and influencing skills

• Applied skills in MS Office, particularly Excel and PowerPoint.

• Advanced knowledge and application of an integrated IT financial system, such as SAP.

• Demonstrated superior analytical and conceptual skills.

• Proven experience in handling multiple responsibilities and meeting strict deadlines.

• Professional presentation and interpersonal skills.

• Motivated, self-starter with flexible and collaborative work style.

• Continuous improvement mind set

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role

• Be part of a dynamic team dedicated to exceptional employee experiences.
• Newly created role | Hybrid work | Melbourne based.
• Full Time Fixed Term 12mths| Discounts on energy, telcos and solar plans.

Are you a highly organised and outcome-focused individual with a passion for delivering exceptional employee experiences?

We are seeking a full-time fixed-term Administrator/Coordinator who will provide P&C Project Support to the P&C Business Partnering team. You will focus on team coordination and support key elements of the employee life cycle through P&C projects and initiatives.

What you’ll be doing

Reporting to Head of P&C Partnering, you will:

• Provide administration support to the Head of P&C Partnering, with a focus on diary management.
• Coordinate effective team meetings, room bookings and preparation of meeting documentation.
• Support the audit and governance of people data, ensuring accuracy and compliance.
• Prepare and deliver operational people-related reports, identifying trends and opportunities for process improvement.
• Support P&C Partners with actioning items and notifications in Workday system (HRIS).
• Provide administration support for project and event management.
• Collaborate with key stakeholders to administer core people processes, including training sessions, goal setting, talent sessions and performance reviews.

About you

What you’ll bring to the table

• Proven experience in Team Administration, Coordination and Project Support, showcasing exceptional attention to detail and a passion for P&C.
• Initiative-driven with a proactive problem-solving approach, fostering continuous improvement.
• Comfortable working with competing priorities and eager to take on new assignments.
• Excellent relationship management and communication skills, building rapport with leaders and employees at all levels.
• Proficency using MS tools, including Outlook, Excel and PowerPoint.
• Passionate about continuous improvement, confidentiality, and handling sensitive information.
• A true team player with a collaborative attitude.

We’d love to see your application by COB Monday 11 March 2024.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Play an active role in our diversity & inclusion initiatives.

*Benefits may change over time and vary based on location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

JOB DESCRIPTION

About Us:
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

About the Role:
As the S&OP Senior Business Analyst, you will play a pivotal role in supporting and governing group-wide demand and supply planning and forecasting models. Reporting directly to the Head of Sales and Operations Planning, you will collaborate closely with various stakeholders to ensure the delivery of key objectives and uphold a high standard of service to the sales, operations, and finance teams.

This role offers an excellent opportunity for individuals with a background in supply chain or analytics to broaden their expertise in demand and supply planning, while driving process improvements and facilitating commercial trade-off decisions.

Primary Duties & Responsibilities:

• Understand, maintain, and optimize planning models, updating calculations and creating/maintaining dashboards as needed.
• Manage stakeholders and facilitate the S&OP process across multiple teams, ensuring adherence to the timetable.
• Proactively identify and escalate risks related to planning applications.
• Follow best practice target state processes for sales and operations planning, analyzing variances to actuals.
• Facilitate the smooth transition and embedding of new models, including post-care activities such as training and user adoption.
• Create and maintain model user guides, documentation of procedural and system changes, and conduct training sessions.
• Collaborate with various business teams to establish business needs and define new data collection and analysis processes.
• Manage the delivery of a robust and transparent sales demand and operations capacity plan.
• Provide analytical, forecasting, reporting, and project support to senior management.
• Contribute to the continuous improvement agenda by identifying and leading opportunities to enhance process efficiency.
• Accountable for maintaining relevant system data to required standards, including data validity and master data.
• Maintain system parameters, configuration, and documentation.
• Review capacity limits with Operations regularly to ensure accuracy of system outputs.
• Analyze data uploads and identify issues or outliers requiring attention.
• Provide technical and educational support to planning platform users.
• Comply with security and risk protocols as directed by TGE IT policy and procedures.

About You:

To be successful in this role, we are looking for someone with the following skills and attributes:

• Strategic thinking with the ability to provide guidance and direction.
• Building strong relationships and managing change effectively.
• Strong analytical skills and the ability to manage ambiguity.
• Creativity and innovation in problem-solving.
• Advanced Excel skills.
• Understanding of modern planning tools like Anaplan, Kinaxis, or Adaptive Planning (preferable).

Desirable Qualifications & Experience:

• Tertiary qualifications preferably in information systems or numerical discipline.
• Experience with process modeling and analysis tools.
• Proven experience in process analysis and optimization.
• Ability to communicate complex ideas to non-technical audiences.
• Experience in S&OP activities and BI applications.

Why TGE:
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer:

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

Join our team and contribute to shaping the future of demand and supply planning at TGE. Apply now and embark on an exciting journey of growth and innovation!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

About OES

Education Services (OES), part of the Seek Growth Fund, is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Finance makes it easier for us to win together as a business.  Our team works side-by-side with every other team to help bring commercial thinking into what they do and make decisions that support our strategic and commercial objectives.

The Finance Analyst FP&A (Financial Planning & Analysis) role is a great opportunity for an aspiring Finance leader to be at the central of activities in guiding, setting and delivering OES Group financial objectives. The primary purpose of this role is to partner with senior managers, executives across Australia, UK and US  and the broader Finance team in coordinating and delivering OES Group’s short term, medium term financial objectives, and monthly forecasting of financial performance and capital investments.

Reporting to an experienced Commercial Finance Manager the key responsibilities of the role would include:

·       Coordinating and delivering the annual budget, medium term plan and monthly forecast for the OES Group’s financial performance and capital investment plan

·       Implementing the agreed capital investment framework across the business

·       Supporting broader stakeholders in formulating business cases

·       Identifying opportunities for continuous improvement in current processes

·       Support the automation effort/system implementation for planning and reporting across Finance

·       Undertaking financial modelling/analysis to support planning and forecasting decisions

·       Building deeper commercial knowledge and capability through the business

·       Supporting building a high performing, supportive and collaborative culture

This is a temp to permanent opportunity for the right individual, with an initial 6 month contract. This role will suit an experienced Finance Analyst who looks to broaden experience and career in a progressive team and supportive organisation.

About You

To be successful in this role you will have:

• Strong communication skills and stakeholder management skills
• Ability to work in a high performing team and also autonomously manage own workload
• Strong financial modelling skills (advanced MS Excel skills)
• Strong analytical and problem-solving abilities
• Ability to work in a fluid environment and manage competing priorities
• Experience developing long term plans and business cases
• Experience in the education industry or online learning is a plus
• Undergraduate degree (ideally Finance/Accounting/Commerce) and either part or fully qualified CA or CPA
• 3- 5 years experience in Finance (preferably in Financial Planning/Financial Analysis/Commercial finance business partnering role) or first mover from Corporate Finance/Transaction services department of professional services firms

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If you are a self-started with strong desire to build long term value and passion to make a positive impact we would love to hear from you.

• Melbourne CBD based role - close to transport
• Small business environment that provides you with autonomy, great work relationships, development and broad job variety
• Credit Analyst position with ample opportunity to continue progressing and developing in your career

About Us

Victorian Mortgage Group is a family-owned and managed business. For over 75 years we have given hope to borrowers who have been turned away by the major lenders. By providing a flexible approach to the assessment of our client's finances, we have supported countless families with opportunities to secure their future.

Duties and responsibilities will include:

• Responsible for the preparation, assessment and submission of consumer and business loan applications
• Developing strong relationships with internal and external stakeholders (sales, credit, brokers)
• Completing due diligence whilst assessing the loan application and adhering to policies and procedures
• Comply with all legislative requirements including, NCCP, Privacy Act and AML/CTF
• Internal reporting and other administrative duties

In order to be considered for this role you will have the following key attributes, skills and strengths:

• Consumer and business lending practices and principles secured by residential mortgages
• Minimum of five years previous experience as a credit analyst in Finance/Banking/Mortgage markets
• Ability to analyse and interpret complex company and trust financials and structures
• Knowledge and understanding of mortgage terminology
• Outstanding customer service, relationship building and team collaboration skills
• Strong analytical, problem-solving and time management skills whilst having an eye for attention to detail
• Highly motivated, self-driven and able to work autonomously as well as in a team
• Having previously held a delegated lending authority will be favourably considered
• Tertiary studies in finance, business or accounting will be highly desirable

What’s in it for you:

• Market competitive salary based on experience
• Melbourne CBD location
• Training and support from a highly experienced team
• Opportunity to join a fast-paced, growing Home Loan originator where you take pride in completing tasks with precision and accuracy
• Working in a fun team
• Great culture/family business
• Diverse and growing broker market opportunities
• Further career development prospects

Please Note: You must be an Australian Permanent Resident or a Citizen to apply for this role.

JOB DESCRIPTION

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

·       Competitive salary above industry standards

·       Upskilling, training, mentoring and more to support your career development journey.

·       Fun and practical employee perks and discounts

·       Inclusive parental leave policy that supports all parents & carers

·       Peer recognition awards acknowledge when you go above and beyond.

About the role

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

What you’ll do

·       Accurately and efficiently record all client information and record all investigations into appropriate computer systems.

·       Day to Day housekeeping of inbound freight with further attention requirements 

·       Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.

·       Communicate with clients/contact center regularly through the course of an enquiry via all platforms (salesforce, phone, email)

·       Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.

·       Assist in finding solutions to prevent recurrence of service failures.

·       Support all Admin and FSOL team members in a backup capacity!

·       Ensure enquiries are handled in a professional and prompt manner.

·        

What you’ll bring

·       Proficiency in data entry and time management.

·       Computer literacy/knowledge of MS Office computer applications

·       Excellent team player

·       Ability to resolve conflict and negotiate solutions to problems quickly.

·       Ability to handle freight – manual lifting of up to 16kgs.

·       Previous experience in the transport industry is highly advantageous.

·       Good communication skills both written and verbal and excellent telephone manner.

An inclusive workplace works for everyone.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

 Other things to note. 

·       When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

·       During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

·       TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

We are seeking to appoint an Application Support Lead to be located in our VIC, NSW or QLD office. This is a newly created role and will support our Manager, IT Operations by managing and monitoring the Australian Engineering and Design application platform. You will focus on Engineering and Design applications, cloud technologies and security, ensure integrity of all systems, integrations, and security of data.

• Install, configure, maintain, and support AutoCAD suite of products, 12D Synergy / Modelling, TuFlow modelling, BlueBeam and QGIS with the ability to package the applications using Intune or SCCM.
• Provide technical support and troubleshoot problems with existing applications.
• Recommend improvements to existing applications and prepare proposals for new software development projects.
• Perform quality assurance testing on new applications to ensure they meet industry standards for functionality and usability.

Your new role and how you’ll make a difference

Our Data and Insights Analysts are charged with the fulfilment of Data Services requests within our Service Level Agreement, as well as maintaining systems and information that provide our customers with the most optimum data specific to their needs!

If you have really strong data handling and processing experience, and are able to demonstrate technical skills needed in the data space we'd love to hear from you!

Your best bet to be selected for interview is to apply with a cover letter outlining your experiences with big data and a thorough rundown of your technical skills.

The value-add things you’ll be doing

• Fulfilment of S&MS Marketing and data lists within Service Level Agreement or as negotiated depending on the complexity of the work requested.
• Scope customer requirements and work with and provide advice to the internal RMS and S&MS sales function to ensure best possible customer solution.
• Maintaining and servicing of existing databases to perpetuate quality output.
• Identify data integrity issues and proactively identify solutions to improve processes and data accuracy.
• Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using R and/or Python.
• Act as pivot point between IT and trade team to achieve all KPIs set by the business.

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

How you’ll add value

This role serves on the front line of the IT Service Desk providing day to day 1st and 2nd level desktop support services to all business areas.  Works closely with all the internal IT teams and 3rd party vendors to support IT services and systems ensuring processes are followed and service levels are met. 
There is a need to work flexible hours on a shift basis to support business demands at particular times, support for the rollout of system changes.
This role is responsible for delivery exceptional customer service and ticket handling.

• Acting as the first point of contact into the IT Service Desk and ensuring all incidents/requests are managed correctly. 
• Classifing incoming Incident and Requests and ensuring correct prioritisation including recording quality description, progress, and resolution details in the ticket
• Performing initial triage and troubleshooting activities for all tickets and escalating to next level technical support teams where necessary
• Contributing to Service Desk/IT process and service improvements and identifing opportunities to improve efficiency, quality, and permanent fix rate
• Creating/Modifing/Removing access for all users in a wide range of applications including Windows/Azure Active Directory, MS Exchange, etc
• Configuration and installation Desktop and Laptop SOE (Windows)
• Deployment and installation of hardware and peripherals
• Maintaining knowledgebase articles within the illion document sharing system
• Out of hours on call support where required

Applications will only be accepted and reviewed if the below are included:

• Updated CV (including your ATAR/GPA/WAM)
• Cover letter addressed to Citi
• Academic Transcript
• ATAR score is required to be included in your CV or as a separate document

*Please note that once you have submitted your application you cannot go back onto your application after it’s been submitted, therefore you need to include all required documents when you submit your application.

Citi values diversity as a key advantage to our industry leading culture. From Business to STEM, Arts and Law; we encourage you to find your fit.

Citi’s Investment Bank is a leading provider of financial services to top-tier multi-national clients around the globe, serving the financial needs of the world's preeminent corporations and financial institutions. Our Institutional Clients Group (ICG) is inviting talented penultimate year female students to apply for the Women in Banking (Investment Banking) Scholarship Program, who are interested in pursuing a career in Investment Banking. 

Who we think will be a great fit...

The Women's Scholarship in Corporate Advisory offers a position on the 2024 Summer Internship Program, as well as a scholarship grant valued at $5,000USD to contribute towards your course and educational fees.

The Investment Banking group advises corporate clients who want to raise funds in capital markets and who need strategic support in financial transactions. Initiatives you may be working on with clients include:

• Mergers & acquisitions
• Divestitures
• Financial restructurings
• Underwriting
• Distributing equity, debt, and derivative securities.

We provide you with the knowledge and skills you need to succeed.

As a Summer Analyst, you will join an intensive 11-week rotational summer program in Melbourne where you will receive in-depth education on a variety of these topics to learn the fundamentals of the Analyst role. In addition, you will have the opportunity to attend several informal networking events and lunches and be partnered with a buddy on a mentoring program to allow you to learn the ropes of banking.

You are a results-oriented, driven student who is interested in learning about financial markets. We value diversity and so do you. We will also be looking for the following:

You are a penultimate-year student pursuing an Undergraduate/Master’s degree at a top academic institution.
Students with strong academic record from all degree disciplines are welcome.
Exceptional analytical and quantitative skills.
You have demonstrated strong leadership; teamwork; and communication skills.
You have a strong understanding of the global economical landscape.

Applications will only be accepted and reviewed if the below are included:

• Updated CV (including your ATAR/GPA/WAM)
• Cover letter addressed to Citi
• Academic Transcript
• ATAR score is required to be included in your CV or as a separate document

*Please note that once you have submitted your application you cannot go back onto your application after it’s been submitted, therefore you need to include all required documents when you submit your application.

Applications close Friday 22nd March 2024 at 12:00pm AEDT (Applications are reviewed on a rolling basis). Early application is encouraged!

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

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Are you ready to be part of a team that's committed to empowering people with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Registered Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? You can work from anywhere in Victoria, as long as you are ready to be mobile and travel as needed.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding the human rights of the people we support and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.
• Provide supervision to other practitioners.

About You

We are looking for someone who is currently registered and has a deep commitment and understanding of providing positive behaviour support.

• Registered as a Positive Behaviour Support Practitioner with the NDIS Quality and Safeguards Commission with Disability Services or Education experience.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices.
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support.
• Demonstrated ability to provide advice, support, coaching, and mentoring to staff in person centred active support and positive behaviour support through a trauma informed lens.
• Experience developing a range of support plans/protocols, informed by data-driven functional behaviour assessments.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Tertiary qualification in relevant field.

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License

Why Join us?

• Flexible working – be located where you need to be to perform the duties of this role - office, home, service locations or the person’s home, education/ workplace and/or social environments. Requirements to be in the office based in Scoresby include once a fortnight for team meetings and once a month for community of practice meetings. There may be additional times you are required to be in the office i.e. to attend training sessions or to connect with team members.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.
• All work related travel KM’s are reimbursed.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Are you ready to be part of a team that's committed to empowering people living with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? We offer a comprehensive training program for individuals who are not registered or want to kick start a career in the rewarding field of Positive Behaviour Support.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding human rights and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.

About You

• Tertiary qualification in relevant field.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• Demonstrated leadership ability, including providing advice, support, coaching, and mentoring to staff.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices (Desirable).
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support (Desirable).
• Experience developing a range of support plans/protocols (Desirable).

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License
• Willingness and commitment to actively self-drive learning and participate in training program to become a registered PBS Practitioner within the first 4-months of employment.

Why Join us?

• Join our comprehensive & structured training program to become a registered PBS Practitioner.
• Hybrid Working – this role requires you to be onsite in the office based in Scoresby 2 days per week so that we can offer you the right training and mentoring.
• All work related travel KM’s will be reimbursed.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

Melba is an equal opportunity employer.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

• Hybrid working (3 days in office, 2 days from home)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

We are looking for a skilled Salesforce Business Analyst based in Melbourne Location. This is a great opportunity to work with a global IT service leader and contribute to exciting projects.

• Minimum 3 years working as a Salesforce Functional Consultant or Senior Business Analyst with experience working in the digital portal or app channel.
• Prior experience as a Business Analyst with a focus on Salesforce implementation and integration.
• Strong understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and CRM best practices.
• Experience in requirement gathering, gap analysis, and process documentation.
• Ability to translate business requirements into technical specifications for Salesforce developers.
• Experience in conducting user training and providing post-implementation support.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders.

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities