Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Who we’re looking for:

In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.

You will be responsible for answering incoming calls from across the business and will triage and resolve basic IT tickets submitted through the company’s service desk portal.

Customer satisfaction will be your top priority! You will report to the Technical Support Team Leader and join an energetic team of Service Desk Analysts/Technical Support Engineers.

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What you’ll be doing:

• Answer calls to the internal Technical Support phone line.
• Troubleshoot and resolve level 1 IT issues.
• Escalate tickets to the level 2/3 IT support staff when required.
• Triage tickets submitted to through the company’s Jira Service Desk portal.
• Windows and Mac desktop support.
• Provision new hardware.
• Imaging of laptops
• Software installations.
• Monitor servers and core applications.
• Work on a rotating roster between 7am and 7pm.
• Occasional after hours or weekend work may be requested.

• Qualification in IT is preferred.
• Minimum experience in Technical Support.
• Active Directory
• Office 365
• Microsoft Exchange
• Windows 10 and Mac OS
• Windows Server
• Basic network skills
• Customer Service

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member

Are you passionate about digital workplace transformation? Do you want to supercharge your career, helping businesses get the most value out of Microsoft 365 and SharePoint?

If so, we have an exciting opportunity for you to join our team as a Sales Support. In this role, you will be working closely with the Sales Manager and the broader sales team to identify and develop new customer opportunities. By working closely with our valued clients, you will help them improve their collaboration and productivity – helping them work better together.

• Use your people-centric skills to manage and nurture relationships with existing clients, helping businesses to supercharge SharePoint and Microsoft 365
• Grow your skills and build an incredible resume
• Work with a team of technical wizards, who are as passionate as you about technology
• Challenge yourself, solve problems and work with household-brands

Life at Sope:

Here at Sope, we embrace the beauty of simplicity, transforming businesses using Microsoft 365, SharePoint, Teams and the Power Platform. We are a diverse and vibrant team, connected by our culture and shared passion for creating reimagined digital workspaces. Everything we do is guided by our purpose, to weave our magic and help people achieve more together on Microsoft 365.

Our Name is our mantra, SOPE: Store Once Publish Everywhere, the philosophy we live and breathe.

Our Core Values:

At Sope, we value growth and coming together as a force to solve any problem we face. Our team is committed to getting the job done and delivering results that make a difference. Every opportunity is a chance to deliver more than expected, and we go the extra mile to exceed our customers' expectations.

• In it together
• Keep them smiling
• Get it done
• Keep on growing

What we’re looking for:

• Proven work experience as a Sales administrator or Sales support agent
• Hands on experience with CRM software and MS Office
• Understanding of sales performance metrics
• Executive relationship management experience
• Excellent communication and presentation skills
• Ideally, but not essential, New Business Sales Outreach / Experience in SDR Role.

Responsibilities will include: 

• Prepare scope documents, proposals, and estimates, ensuring all data is accurate
• Manage inbound marketing leads, including scheduling initial qualification calls
• Contact clients to obtain missing information or resolve queries and follow up on potential and lost deals for updates and feedback
• Maintain and update the Customer Relationship Management (CRM) system, customer records and develop monthly sales reports
• Ensure Sales targets are met and report any deviations
• Provide administrative support for sales campaigns and promotional activities
• Assist with the preparation and submission of tender documents
• Conduct outreach to new business prospects and communicate important customer feedback internally
• Work closely with Marketing and Sales to provide insights on lead quality and feedback.
• Adhere to Sope policies and procedures
• Complete other duties as required by Sope management

Why we hope you’ll love working for us:

• Cool projects: touch brands you know and love, transforming how they do business.
• Close-knit culture: a like-minded team, full of youthful energy and passionate to help others.
• Build your resume: A chance to grow and challenge yourself for future career success. 
• Latest technology: Use Microsoft's leading-edge products to elevate your capability.
• We trust you: autonomy to work from the office, home or anywhere else you can connect.

Why we fear you might not:

• We rarely do ridiculous hours, but we do work very hard, every day
• You'll need to be highly organised, self-motivated and used to working alone AND as a team

Get started applying:
Show us your magic! We can’t wait to hear from you.