About the role

We are seeking a detail-oriented and proactive Investment Operations Analyst to join our dynamic finance team. The ideal candidate will play a critical role in ensuring the smooth functioning of fund operations and investment processes. Your responsibilities will encompass a diverse range of duties including fund operations management, financial reporting support, and maintaining key relationships with external stakeholders. This role offers the opportunity to contribute to the success of our investment strategies and operations while advancing your career in financial services. 

Responsibility

• Take ownership of daily fund operations and investment activities, including managing new investor unit registry, subscriptions, distributions, redemptions, and investor records using our established system.
• Perform basic fund-level bookkeeping monthly to support NAV and IAS reporting.
• Assist in the financial year-end process for FATCA/CRS reporting, AIIR, Tax Statements, etc.
• Cultivate positive relationships with external service providers such as custodians, investment counterparties, and bankers.
• Assist in due diligence on underlying investments, primarily fixed-income securities like public bonds, private credits, and short-term securities.
• Analyze investment performance and broad market data to provide insights for reporting and decision-making.
• Prepare ad-hoc reports, charts, and registers to support record-keeping and decision-making.

• Tertiary degree in finance, accounting, business analytics, or related fields.
• Exceptional attention to detail in numerical data processing.
• Proficient in MS Office suite, particularly Excel; basic knowledge of Python coding.
• Basic understanding of accounting principles; experience with XERO accounting software.
• High proficiency in English and Mandarin languages.
• Prior knowledge or internship experience in fund or investment operations.
• Capable of prioritizing tasks and meeting deadlines.
• Able to work independently and take ownership of responsibilities.
• Maintains confidentiality while handling day-to-day tasks.

About Us 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the job 

• Investigate, resolve and respond to financial crime escalations received from Financial Crime Operations (Transaction Monitoring, Name Screening, Unusual Activity Reports)
• Gather and record required evidence to support any reasonable grounds for suspicion of money laundering, organised crime or terrorism financing activities and articulate key recommendations
• Maintain a current understanding of money laundering and terrorist financing typologies and AML/CTF trends, including policies, procedures, regulations, and industry best practice
• Manage financial crime enquiries and escalations
• Complete KYC, Wolfsberg and related questionnaires in response to Investment Management arrangements
• Austrac Reporting; Suspicious Matter Reports and Cross-Border Movement Reporting
• Prepare monthly financial crime services reporting   

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Who we’re looking for:

In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.

You will be responsible for answering incoming calls from across the business and will triage and resolve basic IT tickets submitted through the company’s service desk portal.

Customer satisfaction will be your top priority! You will report to the Technical Support Team Leader and join an energetic team of Service Desk Analysts/Technical Support Engineers.

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What you’ll be doing:

• Answer calls to the internal Technical Support phone line.
• Troubleshoot and resolve level 1 IT issues.
• Escalate tickets to the level 2/3 IT support staff when required.
• Triage tickets submitted to through the company’s Jira Service Desk portal.
• Windows and Mac desktop support.
• Provision new hardware.
• Imaging of laptops
• Software installations.
• Monitor servers and core applications.
• Work on a rotating roster between 7am and 7pm.
• Occasional after hours or weekend work may be requested.

• Qualification in IT is preferred.
• Minimum experience in Technical Support.
• Active Directory
• Office 365
• Microsoft Exchange
• Windows 10 and Mac OS
• Windows Server
• Basic network skills
• Customer Service

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member

Cadia a subsidiary of Jaybro Group is a wholesale plumbing and parts supplier servicing all of Australia, renowned for its product range supplying the national water management industry based in Orange.

Cadia has enjoyed significant ongoing growth and is now seeking a customer focused and technically minded Sales Support Officer to join our friendly and engaging team, in Arndell Park NSW.

You will be the first point of contact for customers and deliver WOW service via phone and email. Your proven strong communication, time management and organisational skills will ensure you build strong working relationships with customers to ensure return of business.

Our dynamic, fast-paced and friendly environment will suit an energetic, bubbly self-starter with a can-do attitude who enjoys multi-tasking to juggle a range of priorities and is not afraid of change.

This is a great opportunity for you to own the role and grow within the business! You will be provided on-the-job training, mentoring and work in a supportive team environment. You will embrace our core values and go above and beyond for customers.

• Providing premium customer service
• 30-40 inbound calls
• Cross selling and upselling
• Quick turnaround of quotes
• Follow-up customer orders and deliveries
• Ability to multitask and assist Sales team

• Competitive $$$
• Certified as a Great Place to Work® 2024!
• Hybrid model - Work from home 2 days a week!
• Great company culture & high employee engagement
• Career advancement, personal training & development programs
• Dynamic and supportive Team

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required.

We've known it for years, but now it's official - Jaybro Group is proud to be certified as one of Australia's Great Places to Work®! Find out more: https://loom.ly/KTXai5M

Only successful candidates will be contacted.

Must have the right to work in Australia

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role:

We are seeking a highly motivated and skilled Finance Analyst to join our finance transformation team. This role is crucial in driving the transformation and automation of our financial processes to support our scaling finance operations.

You will work and learn from our Digital Transformation Manager, working on a wide range of projects including ERP implementation, the integration of systems to accelerate post merger integration of acquired companies, revenue recognition project for intercompany transactions, assistance with revamping how Invoice variations for shipments are managed, creation, documentation and review of various finance dashboards and processes.

Key Responsibilities:

• Work on a variety of finance focused projects, with both the finance team and the greater Ofload business
• Assist in the implementation and optimization of ERP systems, ensuring smooth integration with existing processes and systems
• Support accounts payable and accounts receivable automation initiatives, streamlining processes to improve efficiency and accuracy
• Conduct analysis and review of financial data, providing insights and recommendations to support decision-making
• Assist in the development and maintenance of financial dashboards and reports, ensuring accuracy and relevance
• Participate in the testing of information flow as we integrate various systems, particularly from a finance perspective
• Document financial processes and procedures, ensuring compliance with internal policies and external regulations
• Reconciling accounts and resolving discrepancies as needed
• Provide ad hoc support to the Finance team as required, contributing to the overall success of the department.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• Understanding of financial processes and accounting principles.
• Experience in managing the implementation of new systems and processes
• Experience in process improvement
• Knowledge of various different finance and information systems.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic environment.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.
We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

About the role

This is a great time to join our infrastructure engineering team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.

Key Responsibilities:

• BAU for L3 escalations
• Priority 1 / Priority 2 incident management for services and platforms
• Performing minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically assist in onboarding clients
• Proactively provide recommendations on best practices where improvement should be made
• Mentor and develop our L1/L2 team by knowledge sharing and leading by example
• Proactively identify and raise technical issues that could lead to potential risks
• Documentation of our services and platforms as well as processes and guidelines
• Maintain a knowledgebase for our technical staff
• Improving knowledge and skills by contributing to business related trainings and exams
• Work with our Security Team / SOC on security improvements and vulnerability remediations
• Pager Duty

• Minimum 8 years’ experience or more as a Systems Engineer or similar role
• Minimum 3 years’ MSP experience
• Proven record and practical knowledge for core technologies like:
• Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune)
• Backup (Veeam)
• Email Routing and Security Gateways (Mimecast, Defender)
• Endpoint protection (Sophos, CrowdStrike, Defender)
• Windows Server 2016 - 2022
• VMware Hypervisor
• Basic Network knowledge (LAN, Routing, WAN)
• Microsoft stack certifications highly recommended
• Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
• Strong and effective communication and interpersonal skills
• Strong technical problem-solving skills and commercial awareness
• Ability to work in a fast-paced environment and familiar with MSP.
• Experience with PowerShell scripting
• The ability to deliver superior service and solutions to all key stakeholders

To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and continually increase your knowledge and skills through our well supported training program.

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• Flexible working arrangement - hybrid with 3 days in office per-week
• Supportive environment and fun collaborative culture
• Training / mentoring programs
• Regular, fun social events
• Free parking, daily breakfast, monthly staff lunch

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

As the Financial Analyst, you will play a vital role in the finance team of TMGM Group. Your responsibilities will include analysing financial data, developing management reports to suit various needs, budgets, forecasting financial performance and providing critical financial insights and support to aid decision-making processes. This role offers an excellent opportunity for a detail-oriented individual with experience in financial planning and analysis to further enhance their skills and contribute to the financial success of the organization.

Responsibility

Financial Analysis and Reporting:

• Analyse financial performance across various brands, offices, and jurisdictions, including revenue, expenses, and profitability.
• Prepare management reports and dashboards, providing insights and recommendations to improve financial outcomes.
• Identify trends, opportunities, and risks, and collaborate with stakeholders to streamline processes and enhance efficiency.

Budget and Financial Forecasting:

• Collaborate with cross-functional teams to understand business drivers and provide financial insights. Work with stakeholders to develop operating budgets.
• Monitor budget performance, analyse variances, and provide explanations for budgetary deviations.
• Utilise historical data and market trends to develop accurate financial forecasts. Monitor forecast accuracy and refine forecasting methodologies as needed.
• Support the preparation of financial models for scenario planning and strategic decision-making.

 Communication & Collaboration:

• Communicate effectively with team members and internal stakeholders to ensure smooth, timely and accurate reporting.
• Work closely with team members to ensure quality and timely carry out of team functions.

• Tertiary Degree in Finance, Accounting, Economics, or related field.
• 3+ years of experience in financial planning and analysis or related field. CPA/CA qualification preferred.
• Advanced proficiency in Microsoft Excel is essential. Experience with Power BI is advantageous.
• Excellent written and verbal communication skills. Mandarin fluency is desirable.
• Exposure to AFSL, trading platforms, financial services, or fund management is a plus.
• Proactive attitude and willingness to learn and adapt.
• Ability to work effectively both independently and collaboratively within a team.