An opportunity has become available for an Employee Relations Manager to partner with business stakeholders and lead workplace investigations and effectively manage disciplinary matters relating to conduct and performance.

Strong problem solving and analytical skills combined with an excellent level of interpersonal and negotiations skills including ability to liaise effectively with diverse stakeholders, build relationships and interact with a wide client base is necessary to succeed in this role.

The Employee Relations Manager will be working alongside the HR team, bringing a practiced approach to sensitive complaints and investigation handling in the ER space. This role will be reporting to the General Manager Human Resource.

Responsibilities & Duties

• To effectively manage all matters and complaints.
• Manage and conduct investigations, this is inclusive of developing investigation and risk plans, securing evidence, interviewing witnesses and drawing objective and fair conclusions, preparing reports and maintaining accurate records.
• Provide employee relations advice, and complaint handling and case management support to senior leaders, line management, human resources, and ideally dealing with employee unions.
• Liaise with diverse stakeholders, build strong relationships and interact effectively with a wide client base.
• Provide high level guidance and influence outcomes.
• Operate strategically in a HR context, exercising high levels of problem solving and analytical skills.

Skills & Experience

• Extensive experience providing employee relations advise and providing case management support to stakeholders at all levels.
• High level interpersonal and negotiations skills.
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills.
• Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

Are you ready to join Australia’s newest service provider that puts both participants and staff first? 

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services. 

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for Community Support Workers, Casual positions and Part-Time positions are available.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate and empathetic Community Support Workers who want to make a difference by supporting our participants in reaching their aspirations and leading fulfilling lives. Shifts can very between Morning, Afternoon, Evening, Sleepover shift and Active Nights. 

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them. 

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals. 
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

• What we offer:
  We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

What we would like you to have:

• Authorised to work in Australia
• Valid Australian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate 

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. 

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. 

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

Please note that this current opportunity is for a 12-month, full time fixed-term contract.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Looking to meet new people and earn some extra cash over the summer? We’re looking for customer focused, curious, creative thinkers who have a love for fashion to join us over the upcoming holiday season. This is a fixed term contract from November 2024 – Dec 2024.  

As a Sales Advisor you are responsible for delivering the best customer experience. You always put our customers first - offering assistance and sharing your product and fashion knowledge, always creating an environment that is easy and inspiring to shop.  

Key responsibilities: 

• Engage with and welcome our customers in the service areas and on the sales floor.  
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities.  
• Keep the fixtures full and tidy regularly throughout the day to maximise sales.  
• Maintain great garment care and replenishment of sizes and styles across your department.   
• Ensure all routines are followed at the cash desks and fitting rooms to maximise customer satisfaction.  
• Drives Hello Member program in line with store goals. 

A unique opportunity has become available for an experienced Behaviour Support Practitioner living in Burwood East or VERY closeby to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new experienced practitioner in the Burwood East area.

We require someone who already has registration (i.e. suitability) with the Commission to work as a Behaviour Support Practitioner for a registered NDIS provider and can demonstrate a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices + a strong commitment to delivering evidence-based, functional behavioural outcomes.

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Health and Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly 1:1 supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner is essential
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Drivers Licence and own reliable vehicle

#OCA