Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Grafton. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Description:

We are looking for a motivated dynamic HR Advisor to join our friendly team based in Perth.

The ideal candidate will have a proven track record of successfully delivering HR Discussions, Processes, and Functions and is looking to make their next career move into a broader HR space.

Key Responsibilities:

• Provide coaching and advice to people leaders (performance management, grievances, investigations and disciplinary action);
• Recruitment & Selection Support (coaching, job descriptions & contract development); 
• Basic ability to interpret industrial instruments (i.e. awards)
• Administrative duties and reporting
• Induction Support & Employee Exits;
• Maintaining employee data and use of HRIS 
• Change Management support; and
• Contribute to the development and success of key people initiatives (reward & recognition, wellbeing & induction programs)
• Providing support for Mergers and Acquisitions

To be successful in the role you will have:

• Minimum of 1-2 years generalist experience in HR Coordinator and/or HR Advisory roles;
• Demonstrated ability to work autonomously, under pressure, and within tight deadlines; 
• Demonstrated ER knowledge, skills, and experience;
• Ability to coach, influence, and enable leaders;
• Exceptional communication and relationship management skills;
• Recruitment & Selection experience;
• Be Resilient and Solutions focused;
• Have the passion and ability to drive & deliver value-based initiatives; and
• Tertiary qualifications in HR or related discipline (or working towards completion)

About Us

Rentokil Pest, a division of the global company Rentokil Initial, has been offering a complete range of Pest solutions to Australian businesses for over 40 years. We operate in all states of Australia, employing passionate people to manage, maintain, and service our extensive customer network.

If you enjoy being independent, on the road, and driving a new sales territory, then we'd love to hear from you.

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

Click the Apply button to submit your resume and kickstart your sales career today!