Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

This Senior DevOps Engineer role is responsible for bridging the gap between traditional infrastructure support and DevOps. They will be guiding and implementing automation initiatives, operations and services. The role involves performing hands-on automation tasks in a range of areas. The Senior DevOps Engineer is responsible for improving processes, collaboration and integration between our internal operational teams. You will be joining a high-performance team in our extensive Operations business with a focus on innovative, modern approaches to improving the stability, scalability and maintainability of our customer facing systems.

What You’ll Do

As Senior DevOps Engineer, you will contribute to the team’s existing cross functional capabilities by providing high level experience with a combination of open source and automation products.

You will be involved in (but not limited to):

• Developing, reviewing and implementing CI/CD principles including containerisation
• Establishing and maintaining operational excellence with automation across a number of technologies and areas, including:
• Operating System deployment, configuration, and security hardening
• Installation and configuration of application middleware platforms
• Deployment to Azure and other cloud environments
• Code deployment and platform lifecycle management
• Reporting for audit and compliance requirements

• Ensuring platform high availability is maintained through reliable operational change and release processes; maintaining and monitoring solutions to ensure system reliability and performance, and backup and reporting
• Stakeholder engagement through technical collaboration and solution design.

What You’ll Bring

Key Skill and experience include:

• 5+ years of combined experience in application management, development and DevOps
• A detailed understanding of Infrastructure as Code (IaC) concepts, and experience with full stack automation including Continuous Integration and Continuous Delivery (CI/CD).
• Extensive knowledge and experience of Windows Server, Azure, M365
• Extensive knowledge and experience across the full Infrastructure Technology stack (Networks, Server, Databases, Endpoints, etc)
• Knowledge of industry standards , such as ITIL, ISO27001, Zero Trust, etc
• Expertise in configuration management including CI/CD pipelining
• Expertise in automation and scripting (PowerShell, Python, Bash, etc)
• Ability to adapt to rapid, iterative change
• Proven ability to mentor and support team members
• Ability to develop and improve operational practices and procedures
• Excellent communication skills

You will be given the ability to continually research, develop, and actively promote platform agnostic technology solutions that eliminate manual processes and solve genuine technical challenges.

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Platform Operations teams are responsible for the support, reliability and stability of Epsilon RMN production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

Responsibilities and Duties:

• Identify and resolve performance bottlenecks and reliability issues.
• Develop and maintain system documentation, runbooks, and operational procedures.
• Participate in on-call rotations to ensure 24/7 system availability.
• Practice incident management processes and provide on-call capability
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Uphold Operational Practices in conjunction with the Product and Engineering teams (e.g.understanding how product feature development could affect the system’s overall reliability, performance or our customers).
• Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience.
• Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs.