As a National Account Manager at UHG, you will be part of the Insurance Team who genuinely enjoy working together with a cross-functional team of operational staff for the purpose of building and maintaining a strong customer base with a leading company. We are looking for an enthusiastic person to build and maintain deep, sustainable relationships with our workers compensation and compulsory third party insurance clients to protect and grow revenue. This will be achieved through a relationship-based account management strategy and understanding of client needs and goals.

What You Will Be Doing

• Develop a thorough understanding of the personal injury insurance market, customers’ positions in the market, their products/services, points of difference and the competitive landscape
• Account manage key insurance customers (including, but not limited to, manage day-to-day communication, stakeholder mapping, build multi-level relationships, account planning with focus on continuous improvement initiatives, customer site visits, service review meetings, presentations and demonstrations, proposal development, manage customer feedback, strategic use of data and participation in industry events, including occasional interstate travel)
• Cross-sell and up-sell to existing customers
• Drive innovation and product development to deliver on insurance customer needs
• Monitor customer performance against agreed customer SLAs and financial targets
• Conduit between customer and internal stakeholders to ensure that there is clear understanding of agreed service expectations

• Permanent Full Time
• $97,099 per annum plus Superannuation
• Join the amazing Risk Management team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

In this role you will support the development of a positive risk management culture at Hume City Council by assisting in the development and implementation of Risk Management initiatives, strategies and practices across the organisation to actively eliminate or minimise risk.

What you’ll be doing:

• Assist in the review and update of Council’s Risk Management Framework to ensure consistent application across Council which pro-actively reduce or mitigate Council’s risk exposure.
• Review and follow up departmental risk management incident notifications.
• Conduct risk reviews across the organisation to ensure the elimination or effective management of risk.
• Assist the Risk Management Lead to deliver of a comprehensive training program for management, staff and contractors to ensure they meet their risk management obligations.
• Maintain a Council wide Risk Register to assist managers in performing their risk management responsibilities including strategic and operational risks.
• Coordinate the maintenance and review of the Council Risk System incorporating Council’s corporate and departmental risk registers.
• Assist in ensuring awareness of Council’s Fraud Control Policy and Fraud Control Plan, and contribute to their review and update.
• Assist the Risk Management Lead to develop Council’s Legislative Compliance framework, monitor Council activities for compliance with relevant legislative requirements, and manage the review and update of the relevant documents and processes.
• Assist with coordination of internal audit activities.
• Assist Risk Management Lead with the preparation of reports to the Audit and Risk Committee and action or follow up items raised.
• Assist the Risk Management Lead to develop, implement, maintain and provide advice and guidance on business continuity plans for the organisation.
• Assist the Risk Management Lead in the annual renewal of Council’s insurance portfolio, including tender processing where relevant.
• Assist the Risk Management Lead undertake the periodic insurance audits conducted by Council’s major insurers and conduct follow up reviews of recommendation actions.

The skills and experience you’ll bring to the role: 

• Tertiary qualifications in a Risk Management or related discipline with relevant experience or less formal qualifications and substantial relevant experience.
• Experience risk management, including privacy and Freedom of Information.
• Demonstrated research and investigative skills and the preparation of reports and policies.
• Experience in auditing, insurance and business continuity.
• High level of written and verbal communication skills.
• Knowledge of relevant legislation and industry standards.
• Ability to review, interpret and advise upon contracts, agreements, policies, procedures, and standards.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

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