If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Lead a highly skilled and dynamic service teamWork for an iconic Australian brand!Flexible and Hybrid working arrangementThe RoleThis role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home. ResponsibilitiesManage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standardsDesign and plan fault isolation and resolution for complex challenges to limit and address issues promptlyCreate and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occurCommunicate actions needed to implement the function’s strategy and business plan within the teamManage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plansAbout youKnowledge and working experience in ITIL accompanied with a certificationInformation systems equivalent degreeA background in FMCG or Supply Chain / LogisticsExperience in incident management and ability to have these responded to quicklyAbility to build rapport and manage stakeholder relationships internally as well as external vendorsThe Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities…

Click here to view more detail / apply for IT Service Delivery Manager

We are seeking an experienced Fertility Nurse (with a current AHPRA registration) who is looking to further expand their skills and move into a leadership role. You will have strong clinical skills, but also strong people skills as large component of this role involves support and counselling. We are looking for empathetic Nurses, who can build rapport and provide genuine, authentic care to our patients.As this role is office based you will need also strong administration skills and technical competence - at Genea we work across a number of different IT systems which you will need to learn.Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.And what's in it for you?We know it's important to look after our staff, so Genea offers a number of perks including;Social club – Join up and you will be invited to attend regular events throughout the year. A great way to meet and socialise with the broader Genea family.  Glow - Our online recognition and rewards portal. Access discounts at over 350 retailers as well as accessing recipes, fitness classes and mindfulness sessionsLearning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiativesCertified Family Friendly workplace 2022/23 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support and access to prima for support.We are for family. For people, for success, for love, for innovation, for each other.Genea is for family, all types. Family defines us, our actions, our vision, our unity. At the core of our business is our people - our team is what makes Genea a truly great place to work. If you are interested in joining to Genea family, while growing your career - we may have just the opportunity for you.We currently have an opportunity for an experienced Fertility Nurse to join our team on a in our brand new Melbourne City Clinic, supporting our team as the ANUM. Genea Nurses provide frontline care to our patients, supporting them along every step of their Fertility treatment. This role is unique, you be working in an office environment interacting with our patients both over the phone and face to face. Alongside clinical duties, a significant proportion of your role will involve providing patient care, support and education.On a daily basis your role will involve:Providing subject matter expertise to the team of Nurses, assisting with complex scenarios and escalationsLiaising with doctors to resolve any issues or escalations from the Nursing team.Administration support, generating reports and reviewing data. Patient face to face interviews and phone chatsCollaborating with doctors and scientists coordinating…

Click here to view more detail / apply for Associate Nurse Unit Manager - Fertility

To be successful in this role, you’ll need extensive and recent experience working in a relevant technical role in either process, instrumentation, measurement, analytical or control engineering. It would advantageous Read More...

Click here to view more detail / apply for Regional Sales Manager – M&C (Measurement & Calibration, Analytical, Instrumentation Services) SEAP & NEA Regions

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

About the role

We need a superstar Lead Product Manager to join our team and help us build delightful experiences for our users worldwide. With countless opportunities to make an impact, you'll help us solve product challenges and evolve the Cadmus platform further.

In this role you'll:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering and design teams to deliver with quick time-to-market and optimal resources
• Take ownership of output quality, by running validation tests and writing up user documentation
• Drive product launches while working with cross-functional team members
• Ensure continuing success of products with analytics, support and evangelization

We’d LOVE to hear from you if you have:

• 5+ years of overall experience, with atleast 3 years of industry expertise in product management
• Proven track record of managing all aspects of successful products throughout its lifecycle
• Comfortable working effectively with cross functional teams working remotely, allied with excellent written and verbal communication skills
• Demonstrated skill at user research, generating insights from customer conversations and internal data, and translating them into problem statements and roadmaps.
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Degree in Computer Science, Engineering or equivalent preferred

We'd REALLY LOVE to hear from you if you have:

• Startup DNA; you’re flexible, comfortable with ambiguity, and have experience hustling to support rapid growth
• Built products for international audiences
• Experience with the ed-tech sector
• Additional experience as a developer / product designer

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Equity incentives; that way, we all share in the success of Cadmus
• Mentoring and succession planning for your career

Hiring Process

Apply online with your resume and answers to a few questions that we have for you. Our interview process is normally a hiring manager interview, a case study, a debrief conversation and a bar raiser round.

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and enthusiasm for education, you will find a home at Cadmus. If you need assistance or accommodations made due to a disability, please let us know.

AECOM’s progressive Cost Management team has a new opportunity for a proven Cost Manager to work in partnership with our Building Services practice, alongside this our Cost Management team also support major projects in Transport, Civil Infrastructure, Energy and Environmental sectors.

This is a new position to support our growing team of Cost Managers in Melbourne and will allow you to lead and support our multi-disciplinary projects with a key focus on Building Services projects, while benefiting from a world-wide knowledge base of specialist engineering and construction professionals.

As part of our high performing Cost Management group, you will be responsible for providing cost management services on some of Melbourne’s most iconic projects, giving you the opportunity to further develop your career in a range of market sectors.

As part of this role tasks will include, but are not limited to:

• Assisting with feasibility studies, capital cost advice;
• Cost planning and estimating during design phases;
• Measurement of quantities based on design drawings;
• Construction phase cost management;
• Asset Management
• Life-cycle costing.
• Risk Management
• Producing monthly cost reporting, cashflows and the like
• Developing client relationships both internally and externally

This role is ideal for a highly driven professional who is looking to continue to grow their cost management skills in Building Services, working on a range of medium to large-scale Buildings projects.

About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

Project Manager Opportunity- drive your career growth within defence on a new, diverse project Your new company Working with a talented team, this opportunity will allow you to work closely wit stakeholders and various other disciplined teams and provide innovative solutions for their customers. You will gain hands-on exposure working across a variety of projects and sectors. This company prides itself on career growth for its employees as well as flexible working arrangements in a diverse working environment. You will be offered an attractive salary package working in Melbourne's North / East suburbs. It is an amazing opportunity for someone who is looking to grow their career in the project management space in the early stages of a new project. Your new role This opportunity for a Project Manager will predominantly drive your career growth within defence. You will play a pivotal role in planning, executing, and overseeing various projects within our organisation. Responsible for ensuring that projects are completed on time, within scope, and on budget. Required to effectively work with cross-functional teams, communicate with stakeholders, and manage resources to ensure that project success is achieved. The role will require you to be diverse, strategic and adaptive to change. This is a hugely exciting project for someone looking to get diverse experience in defence. Key Responsibilities

Define project scope, goals, and deliverables.
Be involved with scheduling and planning for a new project
Work collaboratively in a team dealing with various shareholders
Develop comprehensive project plans, including timelines and resource allocation.
Create and maintain project documentation, such as schedules, budgets, and risk assessments.
Effectively managing projects, ensuring project deliverables are met
Identify and mitigate risk
Work alongside the senior program manager across budget and resource management, quality assistance and change management.

What you'll need to succeed

Experience working in a project engineering environment and understanding of project management methodologies.
Demonstrated experience managing Australian Defence projects and contracts. Understanding of the ASDEFCON contract framework.
Bachelor or Postgraduate Degree (
Australian Citizen, eligible for Defence Clearance

What you'll get in return You will be working as part of a defence subsidiary of a global top tier company who are leaders in what they do. With a large organisation with huge plans for growth and a specific focus in R&D this organisation is expanding each year. You will join a team of leading professionals who are specialists in their area. Joining a company where no day is the same offering diverse work, hands on exposure and an inclusive, flexible work environment, this position is not to be missed. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Applications Open Date: 10th November 2023 Cleveland Winery Macedon Ranges When you’re surrounded by 274 acres of Australian bush in Victoria’s incredible Macedon Ranges it is hard not feel a Read More...

Click here to view more detail / apply for Food and Beverage Manager [ Lancefield, VIC 3435]

Green Options is an award-winning Australia-wide sports turf and landscape management company that specialises in providing sports turf services to many of Australia-s most high profile stadiums and sporting grounds. To facilitate Read More...

Click here to view more detail / apply for Turf Manager

About the Role

We currently have an outstanding opportunity for a customer centric Regional Service Manager, based in Melbourne, who is focused on building strong relationships and driving outcomes for our customers whilst providing motivational leadership to the team.

This role will see you retain responsibility for providing an excellent client experience for all Headland Services to all Headland clients within the designated region. You will be responsible for ensuring the most effective utilisation of resources, planning and scheduling considering both costs and quality in line with our contractual obligations. This role gives you the opportunity to utilise your existing knowledge to identify and action any process and procedural improvements that will be of benefit for Headland, our people and our clients. Along with the operational elements of the role you will also be responsible for people development and financial management. This includes recruiting, facilitating development and feedback meetings and training.

The salary on offer is between $110,000 – $140,000 per year.

About You

To be successful in this role you will have sound technical/Engineering understanding of Service Delivery, this will be backed by an Engineering Degree, Diploma or Trade with related experience. You will have previous involvement working with similar machine tool or capital equipment servicing, as well as the ability to work autonomously to achieve business targets. You will also have had experience of technical field staff management, building teams, holding difficult conversations, coaching others, managing conflict and negotiating successful outcomes. Above all you will be a natural born leader who goes above and beyond, while looking for new, effective and innovating ways to lead a services business which becomes recognised by clients and internal staff as the best in the industry.

About Headland

Headland Technology is a multi-generational family business, with over 70 years of success in the Australian and NZ marketplace. No long-term debt, in continuous growth mode, and more recently experiencing unprecedented opportunities through an expansion of portfolio and territories. We currently have over 46 application and technical engineers with a total of 100 employees across Australia and New Zealand.

We offer an extensive training, reward and recognition program which attracts and retains some of the best and brightest minds locally and internationally. All whilst investing heavily in the career development and personalised support of our team.

Our solutions include global premium brands, and services which are changing the face of manufacturing across Australia and NZ.

Headland Technology is an equal opportunity employer and a strong advocate who proudly celebrates diversity and inclusion.

We have offices and a physical presence right across Australia and NZ (Sydney, Brisbane, Melbourne, Adelaide, Perth, Auckland).

If you are ready to make your mark by joining the Headland team in a strategic leadership role then apply today.

Our mission at Ofload is to achieve zero waste in trucking by digitising the transport industry.

In Australia, currently 30% of trucks drive empty and a further 50% are under utilised amounting to mass inefficiency and detrimental environmental impacts. Since 2020 we have scaled to a team of over 130, removed nearly 5 million empty kilometres from our roads and have planted over 11,000 trees to offset our carbon footprint in partnership with One Tree Planted.

In 2022, we supercharged our growth through the acquisition of logistics experts CIA Logistics, raised $60m in Series B funding and were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

We are looking to grow our team and welcome people excited by the opportunity to disrupt the logistics industry!

The Role:

We are seeking a highly motivated and skilled Finance Operations Manager focusing on Accounts Payable and Accounts Receivable to join our finance team. This role is crucial in driving the transformation and automation of our financial processes to support our scaling finance operations.

Key Responsibilities:

Process Optimization:

• Assess current AP and AR processes and identify areas for improvement.
• Design and implement streamlined workflows to enhance efficiency and accuracy.
• Standardize processes across Ofload and ex-CIA Logistics (acquired 12 months ago)
• Work closely with cross-functional teams to integrate financial processes with other business functions (Product, Ops and Tech in particular)

Tool implementation:

• Identify opportunities for automation within AP and AR functions.
• Collaborate with the Tech and Product teams to implement an integrated AP tool.
• Stay informed about industry best practices and emerging technologies to continuously improve processes.

Suppliers and Customers Relations:

• Manage relationships with carriers and customers to ensure timely payments and receipts.
• Implement strategies to improve payment terms and optimize cash flow.
• Resolve any disputes or discrepancies with vendors and customers promptly.

Compliance and Reporting:

• Ensure compliance with regulations, draft policies
• Generate regular reports on AP and AR metrics for management review.
• Work with the financial accounting team to facilitate audits and address audit findings.

Team Leadership and Development:

• Lead and mentor a team of AP and AR professionals.
• Foster a culture of continuous improvement and innovation within the team.
• Provide training and development opportunities to team members.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• Proven experience in accounts payable and receivable management, preferably in a scaleup environment.
• Strong understanding of financial processes and accounting principles.
• Experience implementing automation solutions and driving process improvements.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Strong people management skills

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.
We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

As a member of the Site Leadership team you will report directly to the Site Manager and have full accountability for the operations division of this site across three shifts, including 24/5 and 24/7 operations.  As Production Manager, you will be supported by Safety, Maintenance, HR, and Quality peers, and will have responsibility for daily operational tasks and facilitating activities that lead to greater efficiencies and effectiveness of the site operation. 

The Production Manager is responsible for developing and executing strategies for the operations on site in order to achieve agreed business goals. 

An engaging and natural people leader, you will be responsible for the overall management and performance of end-to-end operations, producing approximately 20,000 tonnes of recycled resin per annum. The focus of the role at this Greenfields site, is to build a culture that has a strong Continuous Improvement and Operational Excellence mindset driving towards achieving KPIs within: 

• WHSE 
• Quality 
• Leadership 
• Delivery on time 
• Cost, budgets and cost reduction projects 
• Employee engagement 

These KPIs are achieved by providing strong leadership, guidance, and resources to Production (i.e. Shift leads, Team Leaders and Team Members).  In partnership with the Site Leadership team, the Production Manager is also responsible for aligning Continuous Improvement initiatives with the businesses strategic objectives and providing strong leadership to enable the implementation and maintenance of strong plant performance. The role liaises closely with all other functions of the business, collaborating to achieve business goals. 

You will work closely with your peers to ensure:

• The highest level of safety is achieved 
• Manufacturing activities are maintained to the highest standards, to achieve the most effective outcome in support of customer requirements and the business objectives 
• All products are made on time and to specification 
• Productivity meets and continues to challenge established standards. 
• A culture of Continuous Improvement  
• Open, direct, and respectful communication is practiced across the site  
• Work closely with Maintenance, Quality and WHSE to ensure the world class standards and practices are achieved.  

Other responsibilities include,

• Managing daily and weekly production schedule to achieving optimum production efficiencies and DIFOT
• Monitor and report on operational KPI’s and initiate corrective actions via continuous improvement activities.
• Build the capability of the Talent within the business to ensure the long-term capability of meeting future needs
• Support the Site Manager to build and maintain strong relationships with key client stakeholders, ensuring contractual compliance in service delivery

Your skills and experience

• Visible belief and demonstrated leadership in driving a Zero Harm culture
• Tertiary qualifications (Business/Science /Engineering or Manufacturing) ideally
• Working knowledge of SAP/MS Office suite
• Demonstratable experience in a similar role within plastics and/or recycling is desirable
• Collaborative and enabling approach, with a proven ability in dealing with a range of stakeholders (Customers, Suppliers, External bodies and auditors)
• Unrelenting focus on quality output that meets customer expectations
• Strong communication skills with a proven ability
• Lean operations experience including utilisation of industry 4.0 technology would be advantageous
• Tertiary qualifications (Business/Science /Engineering or Manufacturing) ideally

 

 

 

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About The Role

This is an excellent opportunity not to be missed! You will be joining a fantastic Software Asset Management team in our extensive Service Operations business. The SAM team support each other and work collaboratively across a range of managed and project services. This is a chance to make your mark in a business with strong people and customer focus.

This role is preferably located in Canberra, although remote work is supported, and is ideal for someone who is experienced in Software Asset Management and Software Licensing and keen to develop a career with loads variety and opportunity.

If you already have Baseline Security Clearance this will be advantageous, it is required.

What You’ll Bring

We’re looking for a proactive, independent, enthusiastic team member who’s interested in being part of a larger group delivering a high quality and complex service to our customers. You’ll bring expertise developed over 3+ years in a Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will provide quality customer service enhancements in optimising the SAM Service, planning the service implementation, championing the delivery of the service and processes, and verification and continued maintenance of the SAM Service.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. Essentially, the Software Asset Specialist will:

• Manage the relationship with key Customer stakeholders and Datacom Managed Services.
• Act as SAM Subject Matter Expert for the account.
• Ensure effective and smooth delivery of our customer’s SAM services.
• Contribute to the achievement of the outcomes of the contract.
• Delivery and support the Business Development Process.
• Ensure that SAM plans, processes and procedures are delivered incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous SAM Improvement with our services for our customers.
• You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate.
• Manage, maintain, and facilitate the renewal of software maintenance by validating the renewal details to ensure the information is correct and valid and also update the Software Asset Register/Technology with the new licensing details.
• Facilitate software procurement for the account including the tasks of retrieving quotes from software vendors or Datacom’s internal procurement team, approval from the business and facilitating the procurement and associated software lifecycle tasks.
• Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite and/or Snow License Manager. You will be responsible for monitoring the health of the SAM technology and will proactively work with technical teams to ensure the technology is maintained to acceptable standards.
• Experience with ITSM tools like Cherwell or Service Now will be advantageous.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Be able to follow documented procedures to support the deliver of consistent services.
• Perform license reclamation activity and record cost avoidance.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
• Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your dedicated account.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

Culture and Benefits

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Opportunity

Datacom has an excellent career opportunity for an enthusiastic and highly skilled Software Asset Management (SAM) Consultant not to be missed!

You will be joining an Award-winning SAM team within our extensive Australian Service Operations business.

As a Consulting member of the SAM team, you will be supported and valued, working collaboratively across a range of SAM consulting projects and services. This is your chance to bring your positive attitude and to make your mark in a business by joining this rapidly growing team of skilled colleagues who have a broad spectrum of SAM and licensing expertise, with a laser focus on customer outcomes.

This role does not involve software licensing sales targets.

This role has flexible work arrangements and is ideal for someone who is experienced in Software Asset Management and looking for a new opportunity, is keen for a challenge, and keen to develop a career with loads of variety.

What You’ll Bring

We’re looking for a proactive, highly skilled, and enthusiastic team member who’s interested in being part of a larger group delivering high-quality SAM solutions to our customers.

You’ll bring expertise developed over 5+ years in a Software Asset Management role as you will be undertaking a range of interesting activities relating to software licensing, audit, and compliance management on behalf of our customers. You will also be supporting the delivery of the Software Asset Management (SAM) managed services and projects for multiple customers from Commercial and Government industries.

You will have advanced critical thinking skills, an ability to interpret and apply logical decision making to a variety of data, and you must be able to deliver your analysis, findings, and recommendations to technical and business stakeholders.

Your ability to work with other members of the SAM and customer management team to develop and deliver quality solutions for our customer is critical to the success of our SAM Consulting and Managed services.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements. Preferably, you'll be a holder of either a current or lapsed Baseline clearance or higher.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Customer account teams. Essentially, the Software Asset Management Consultant will:

• Act as Consulting SAM Subject Matter Expert for our customers.
• Deliver SAM Consulting services relevant to today’s changing technology landscape and market demands.
• Deliver Compliance Reviews (Effective Licensing Position) for Customers.
• Review current software licensing Terms and Conditions, License Agreements, and License Contracts to identify any breaches or risks for our customers.
• Apply knowledge of licensing rules and use rights within SAM Consulting Services.
• Analyse, document, and present licensing modelling recommendations.
• Identify license reclamation opportunities to achieve cost avoidance outcomes.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance outcomes.
• Contribute to the achievement of project outcomes while managing compliance and commercial risks for customers.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Utilise SAM technologies and their capabilities including Flexera’s FlexNet Manager Suite (FNMS) and/or Snow License Manager.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!