Your New Role

As the Organisational Change Manager you will be responsible for leading the Organisational Change Management (OCM) capability as part of the Leidos project leadership team delivering an enterprise Health Knowledge Management (HKM) System for Defence.  You will be responsible for driving the OCM outcomes and ensuring the delivery of change and communication strategies and plans, together with associated risk and impact assessments.  The OCM Manager will work in collaboration across the project team and with the strategic OCM partner to successfully coordinate and implement change management activities.

A Day In Life

• Develop effective relationships with key stakeholders
• Provide leadership to the OCM team
• Support the Change Impact Assessment process to assess the impact of change, including people, process, technology and systems to determine requirements from current to future state on the business and define how these impacts will be managed
• Coordinate the Business Readiness activities and ensure the schedule is aligned to deliver targeted communication and engagement activities
• Oversee the document deliverables for OCM and ensure consistency and best practice for the approach and process to change management; coordinate the workflow of the key strategic OCM partner
• Utilise the expertise of our partners and advisers to bring in new ideas (automation or tools) to optimise the organisational change management process and clinical change activities
• Provide oversight to the schedule and reporting of OCM Activities.

• Lead and manage complex projects and programs as the key client interface
• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project safety and environmental requirements
• Managing project timelines, risks and reporting
• Managing project budgets and advising on options to keep budget on track
• Chairing project/site meetings with clients, consultants and contractors

The position:

Reporting directly to the General Manager as part of our Leadership Team, you will be responsible for overseeing the venue's large scale Food & Beverage operations.

We are looking for a natural leader passionate in Food & Beverage who will inspire, innovate and empower those around them whilst being responsible for driving the financial success of the department with proven ability to lead a high performing team.

This role is instrumental to the Leadership Team of the Hotel as we continue to grow our business and provide a unique offering to our customers and team. With an eye for detail and a flair for creativity you will lead the team in providing a high level guest experience.

Responsibilities include:

• Managing the Food & Beverage operations for our hotel. Including: First Edition restuarant, Room Service, Minibar and Conference & Events.
• Co-ordination between the Food & Beverage team and other departments to ensure successful communication of all relevant information.
• Preparation of monthly reports. Including: forecasting, budgeting and analysis of monthly results.
• Stimulating customer-focused service and taking it to the next level
• Taking ownership of all guest feedback and leading the change.

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us 

Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Seven Spirit Bay is an iconic wilderness lodge located on the western side of Port Essington on the Cobourg Peninsula. It is only accessible by Outback Spirit boats or aircraft.

We are seeking a strong leader and motivated individual to manage our flagship lodge on a minimum 12 month contract.

This role will see you leading our team through the end of the 2024 touring and fishing seasons, carrying out maintenance in the off-season, and expertly leading your team through the entirety of the 2025 season.

The role will involve, but is not limited to:

• Managing team members, inspiring a passion for quality and professionalism
• Setting clear goals and expectations, ensuring team members are meeting targets and providing the team with regular feedback
• Lead and train the new and existing team members to ensure the standards and quality of work is consistent

• Actively working towards meeting the Net Promoter Scores (NPS)
• Supporting the continuous improvements of our lodge operations through proactive communications to the Operations Manager/General Manager
• Ensuring budgets are met and cost controlled across the lodge
• Deliver the business’ guest-facing experience, from strategy through to delivery
• Oversite of the food and beverage delivery, experience, and menu in conjunction with the Head Chef and the Kitchen team (this includes cost management, ordering, stock control and waste minimisation)
• Drive a culture of safety, ensuring all incidents and hazards are reported and investigated in a timely manner
• Complete all administrative tasks as required by the operations team
• Take an active role in recruitment, inductions, and team member training
• The off season duties will involve project management and liaising with various trades personnel

This is a live-in position in an extremely remote location. We provide flights to and from Seven Spirit Bay via Darwin and will ensure you have time-off and are able to go home while no tours are operating.

This is your opportunity to lead a fantastic team, experience new and exciting adventures and create lasting memories for our guests, team members, and yourself.

About You
You will have a passion to travel and a desire to experience working and living in a remote location with a love for sharing unique and iconic experiences. The ideal candidate will have:

• The availability to work in a remote location for long periods of time
• Pride in delivering exceptional standards of service, ensuring that guests leave us with memories that last a lifetime
• You will be extremely hands on with experience working across all departments of the Lodge's operations (food and beverage, customer service, housekeeping and grounds/building maintenance)
• A thorough understanding of utilities and equipment relating to generated power and bore water
• Knowledge of general maintenance and ability to carry out basic physical labour
• Previous experience managing a diverse team of people
• Previous experience working remotely or with limited face to face support from your direct manager
• Passion and enthusiasm for hospitality, travel, tourism and adventure
• High levels of interpersonal and communications skills
• 3-5 years’ experience in general hospitality management
• The ability to think on your feet while delivering within set time frames

Required Certificates/Licenses:

• A Responsible Service of Alcohol certificate
• Responsible Person Badge
• Remote First Aid certification (must include CPR)
• Food Safety Supervisor certificate
• An MR (H endorsed) license

• An attractive salary
• Onsite accommodation and meals
• A rare opportunity to live in one of the most spectacular settings
• The opportunity to gain a true appreciation of some culturally significant wilderness
• The amazing opportunity to work in a dynamic, growing tourism business
• Generous discounts on Journey Beyond travel and experiences.
• Up to 40% discount on Journey Beyond merchandise
• Study Assistance to prepare you for expanded career growth opportunities
• Access to leading Employee Assistance Program (EAP) providers

If you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!