What you get to do in this role

ServiceNow is seeking highly motivated and professionals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We are looking for a professional, innovative and driven Sales Executive who can maximise revenue potential by continually developing Konica Minolta’s market exposure in ACT. We are looking for drivers, individuals who live for the next big challenge. You want to and can make an impact every day. We seek to employ the brightest and most forward-thinking talent.

In consultation with key stakeholders, your primary accountabilities are to: 

• Drive market share growth through existing customers and new business.
• Drive sales and manage internal processes from pre-sales to delivery to ensure success and achievement of targets.
• Provide timely and accurate completion of business plans, forecasts, internal order processes and customer management.
• Develop and maintain your knowledge of the Konica Minolta offering and the vertical industries of your nominated accounts.
• Maintain & regularly update CRM.
• Achieve the revenue target set out for your area/portfolio.
• Be an active member of the ACT Branch - helping to drive innovation, continue the development of a high performance culture and contribute to the achievement of Branch goals.
• Exemplify company values and adhere to policies and procedures.

Skills

• Ability to collaborate with internal and external stakeholders to build relationships, credibility and trust
• Ability to work according to strict deadlines
• Sound negotiation and influencing skills
• Microsoft Office (especially Excel)
• Sense of urgency and high responsiveness
• Ability to prioritise and react quickly to ensure great client satisfaction
• Ability to deal with ambiguity and know when to escalate
• Sense of ownership and accountability for assigned activity, including regular follow up with stakeholders to ensure timely completion of assigned tasks

Ideal Candidate

To be qualified for this position, ideally your background and skills will comprise of the following:

• Previous sales experience.
• Proven ability to create customer value through the sale of solutions and managed services.
• Proven ability to develop account strategy, write and execute business plans.
• Proven business development experience.
• Proficiency with CRM applications.
• Exposure to sales training methodologies.
• Excellent written and verbal communication.
• Strong proficiency in MS Office (i.e. Word, Excel, Outlook)
• Exceptional presentation, communication and stakeholder management skills.
• Ability to monitor performance against deadlines and milestones.
• Australian driver’s license.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.