We are looking for a passionate and experienced Revenue Manager ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strategies and channel performance, build best practices and work with sector-leading technology.

As Revenue Manager, you will collaborate closely with Sales, Marketing and Reservations teams, including Sales, Marketing and Reservations, to optimize our revenue performance across a portfolio of 2 properties and achieve our business goals.

You will formulate and execute revenue strategies, identify market trends, and collaborate closely with the executive team on forecast and pricing. You will be a contributor to our revenue management community of practice internally and externally, mentor junior team members and receive learning and development support as you grow your career as a Heartist®.

You will:

• Oversee revenue management strategies for multiple properties.
• Ensure consistent pricing and revenue strategies across all hotels.
• Conduct market analysis and performance benchmarking.
• Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.
• Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.
• Conduct regular performance reviews and optimize pricing and inventory.
• Mentor, coach and develop junior team members in revenue management practices.
• Collaborate with senior management, sales, finance, and front office teams to align strategies with business goals.
• Ensure reservations are well managed and coordinate with the reservations team.
• Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
• Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. 
• Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotels.

The Bar Manager at Mondrian Gold Coast is responsible for overseeing all aspects of the bar operation for a specific venue (Haven, LiTO or Haven Pool Club), ensuring the delivery of exceptional service standards, and creating an extraordinary guest experience.  The ideal candidate will have a passion for mixology, strong leadership skills, and a commitment to maintaining the luxury and sophistication that Mondrian is renowned for. 

The main duties of this role include:

Strategic Planning and Development

• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Monitor and maintain inventory levels, order supplies, and manage vendor relationships.
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 

Bar/Beverage program Development: 

• Create and maintain an innovative, comprehensive and sustainable Beverage Program in line with Brand requirements and target audiences 
• Develop solid partnership with suppliers. Source and procure quality products, ensuring a well-balanced selection that caters to a range of preferences and budgets. 
• Monitor industry trends to keep the beverage program innovative and competitive

Operational Management: 

• Oversee the setup, execution, and breakdown of Bars, ensuring all logistics are handled smoothly. 
• Coordinate with internal departments such as catering and audiovisual to ensure seamless service delivery. 
• Recruit, train, lead and support the Bars Team Members, fostering a culture of excellence and collaboration. 
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.

The Venue Manager is responsible for overseeing all aspects of the Venue operations within the hotel, including team management, guest service, financial performance, and adherence to health and safety standards. This role requires a strong leader with excellent organisational skills, a passion for hospitality, and a commitment to delivering high-quality dining experiences. 

• Oversee the setup, execution, and breakdown of FOH, ensuring all logistics are handled smoothly. 
• Oversee the booking process with the Host team, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery. 
• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily restaurant operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in tight collaboration with the Hotel’s F&B Management. 
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 

The Host Manager plays a pivotal role in curating an exceptional guest experience across multiple dining venues. This position ensures seamless management of guest reservations, welcomes and seats guests with grace, and upholds the highest standards of personalised service. Main duties include:

Reservation Management 

• Handle all reservation requests via phone, email, and online platforms.  
• Manage booking systems to ensure accurate and efficient reservation handling.  
• Coordinate with venue managers to optimize table allocation and seating arrangements.  
• Confirm reservations and send reminders to guests as needed.  

Guest Relations 

• Exceed guest’s expectation by delivering personalised and professional service to clients and guests.    
• Serve as the primary point of contact for guest inquiries and feedback.  
• Create and execute a Guest Recognition program that aims to build strong, lasting relationships with key customers, increase their satisfaction, and drive repeat business through a combination of recognition, rewards, and exceptional service.  

Leadership and People Development 

• Recruit, train, and lead the host team members and support staff, fostering a culture of excellence and collaboration.  
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.  
• Provide ongoing support and guidance to the team, promoting professional growth and a high standard of performance.  
• Assist with training new staff on reservation and guest relations procedures.    
• Organise the host team roster, roles & responsibilities of each team member.

Main Duties & Responsibilities:

• Lead and oversee the Front Office teams to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome. 
• Supervise and support front office teams, providing mentorship and coaching to enhance performance.  
• Act as the primary contact for guest inquiries, complaints, or special requests, handling each interaction with care and efficiency to maintain guest satisfaction.  
• Oversee daily operations, ensuring seamless coordination between Front Office, Concierge, Guest Services, Housekeeping, and other departments.   
• Support the Front Office Manager in staff training, ensuring team members are aligned with Mondrian’s values of bold creativity, fairness, and personalised service.  
• Monitor and manage Accor Live Limitless, Accor Plus and Dis-Loyalty membership programs during your shift. Ensure accurate application of membership benefits and assisting guests with any membership related inquiries or issues.   
• Monitor guest feedback and reviews, taking action to continuously improve service delivery and guest satisfaction.  

The Pool Club Manager is responsible for overseeing all aspects of Haven Pool Club operations within the hotel, including staff management, guest service, financial performance, and adherence to health and safety standards. 

Main duties include:

• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily Pool Club venue and Bar operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in collaboration with the F&B Leadership team.
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution. 

First Focus, Australia's best national Managed Service Provider, is seeking a people focused Branch Manager/HR Generalist, on a full-time basis at our office in the Brisbane CBD. The ideal candidate will have experience working as an office manager or Executive Assistant in a professional services environment with some HR responsibility

About the role

This role revolves around people and has two main parts. First, you will be responsible for the office environment in our Brisbane branch, driving employee engagement and being an ambassador of the First Focus values! And then you will support people managers across our national business, assisting with coordination in areas such as compliance, performance management and training.

Reporting to our Chief People Officer, you will maintain an exceptional culture and working environment in our Brisbane CBD office and ensure that the office runs smoothly and efficiently. You will build strong personal relationships with every member of the Queensland team and be the eyes, ears, hands and feet of the People function in Queensland.

In addition, there will be opportunities to get involved in number of different people functions across the organisation including training, onboarding, performance, employee relations and compliance. As the role develops, creating and delivering training, implementing new employee benefits, coordinating areas of compliance and contributing to outstanding teamwide communication may all come into the scope of this role.

Key Responsibilities

• Maintain high levels of happiness and employee engagement in our Brisbane office
• Day to day management of office facilities, vendors and equipment
• Be the ‘feet on the ground’ for people managers with remote employees in Brisbane
• Provide an exceptional experience for new employees joining our Brisbane team through organic or acquisitive growth
• Prepare training content and/or deliver training to various teams across the organisation
• Assist people managers by coordinating documentation and compliance in areas like employee relations, compliance and performance
• Administer applications and systems including our LMS, employee engagement software and performance management system
• Form part of a broader team of Branch Managers overseeing employee engagement across Australia, New Zealand and the Philippines

• Office management experience, ideally in a professional services environment

• Highly developed emotional intelligence and a passion for people
• Strong administrative skills and attention to detail
• Excellent communication and facilitation skills
• A warm personality and a great sense of humor!
• A genuine alignment with the First Focus values - don't apply until you have checked these out on the About Us page of the First Focus website because these values matter to us!
• Experience across other HR functions would be advantageous

• Up to $110k FTE.
• A dedicated training day every month
• Multiple opportunities for personal and professional development
• Option of a subsidised Tesla company car as part of your salary package
• Inter-office travel program to work from other offices and locations
• Free access to our EAP, including 1:1 coaching sessions from qualified psychologists or counsellors
• Volunteer days and the ability to get involved in our ‘ Make A Difference’ Council
• Company profit share for all employees with 2 years tenure or greater
• Regular social events, and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reef suites, and a Reefsleep glamping experience at the Reef World pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

About the role :

Reporting to the Reef Operations Manger, the Assistant Manager works closely with the Chef and Hosts in managing the daily operations of Reefworld and Heart pontoons, to assist the Reef Operations Master in managing all compliance and pontoon maintenance, leadership and management of crew and ensuring guests are provided with exceptional service.

The Assistant Pontoon Manager provides leadership and direction to the Pontoon crew to deliver our services and experiences safely. Ensuring that we stay true to our mission of ‘Create Amazing Experiences’ with each and every customer interaction.

The general work areas of this position are the Reefworld and Heart Pontoons, both of which are permanently moored 39 nautical miles offshore on the outer Great Barrier Reef.

You may be required to work on any day of the calendar week including weekends and gazetted public holidays. A standard working day shall consist of working 11.43 working hours for 8 days on and then have 6 days off, occasionally they may be required to work outside these hours as approved by the Reef Operations Manager.

Key Responsibilities :

• Manage crew workflow and hours.
• Lead, mentor and support Pontoon crew, conducting regular performance conversations with direct reports to help develop in all areas of their role.
• Provide in water supervision in accordance with the In Water Operations Manual.
• Provide Vessel Safety Inductions and complete crew training as per policies and procedures.
• Vessel handling and navigation
• Ensure crew work to CWS Policies and Procedures
• Report all incidents and hazards as per polices and procedures.

• MAR20318 - Certificate II in Maritime Operations (Coxswain Grade 1 Near Coastal),
• Master 5/ MED 2 or 3 highly regarded  
• Min 2 years managerial experience
• HLTAID011 Provide first aid
• HLTAID015 Provide Cardiopulmonary Resuscitation and Oxygen Therapy
• SITHFAB009A - Provide Responsible Service of Alcohol
• Blue Card (Working with Children’s Check
• Current National Police Check
• Royal Flying Doctors Service (Medical Chest)

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Up to 50% off at the Cruise Café & Bar
• Up to 50% off the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits