Key Responsibilities:

• Design and implement the enterprise-wide data architecture strategy, including hands-on development of proof-of-concepts for new technologies and frameworks
• Architect and actively develop complex distributed systems that can scale across multiple regions and handle diverse data workloads
•  Develop, manage, and optimize ETL processes using Azure Data Factory to ensure accurate data integration across global databases
• Design, build, and maintain Microsoft SQL Server databases, ensuring data is well-organized, accessible, and secure
• Lead by example through hands-on development and implementation of advanced data processing frameworks that can be reused across multiple teams
• Define technical standards and best practices for data engineering across the organization through practical implementation and documentation
• Evaluate emerging technologies through proof-of-concept development and make recommendations for adoption or retirement of data technologies
• Identify and implement performance optimization strategies for ETL processes and reports to ensure optimal user experience
• Monitor and troubleshoot complex data processes to ensure uninterrupted service to global teams, including working occasionally outside regular business hours to support multiple time zones
• Create and maintain comprehensive technical documentation, architectural diagrams, and best practices
• Ensure data governance and compliance principles are maintained across all architectural decisions
• Communicate technical information to non-technical stakeholders effectively, tailoring the messaging as needed for diverse audiences
• Mentor and guide team members in technical best practices and architectural principles
• Collaborate effectively with cross-functional teams, including data scientists, analysts, and business stakeholders

Required Technical Skills:

• Expert-level proficiency in SQL and database optimization techniques
• Hands-on expertise in Azure services, particularly Azure Data Factory, Azure SQL Database, and Azure Analysis Services
• Deep practical experience with Data Warehousing using Kimball and STAR schema
• Strong coding abilities in at least one programming language (Python, Java, or C#)
• Hands-on experience with distributed computing frameworks
• Practical experience implementing data streaming solutions
• Expert knowledge of performance tuning and optimization techniques

The Desktop Support Engineer is part of a highly technical engineering team responsible for providing technical support and maintenance for desktop computing environments within an organization..

This role will be a unique blend of hands-on delivery providing technical assistance to end-users by troubleshooting hardware, software, and network-related issues. Respond to help desk tickets, identify problems, and implement effective solutions to ensure minimal disruption to user productivity. This includes receiving, prioritising, documenting and actively resolving end user requests.

There are a number of technologies that we envision being part of our future, or valuable skills that will make understanding our existing architecture easier. Problem resolution may involve the use of diagnostic and tracking tools as well as a requirement for the individual to give in-person, hands-on help desk advice.

• Reporting to Vice President of Engineering & IT
• Commencing ASAP
• 100% In-Office requirement working Monday – Friday

What will a normal day look like? 

• Provide first line support for all IT related Issues and problem
• Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi-Fi etc.
• Field and prioritise requests from end users in a prompt and courteous manner and work to resolve them
• Escalate requests when required, to the appropriately skilled IT Level 2 or 3 resource
• Perform root cause analysis for Help Desk requests
• Providing configuration management and security compliance for the software and hardware.
• Apply diagnostic tools to aid in troubleshooting as and when required
• Perform post-resolution follow up to ensure user satisfaction and proper problem resolution
• Maintain the IT Asset Register & IT Service desk
• Learn appropriate software and hardware utilised by TSA such as MS Office applications
• Assisting Systems or Database Administrators with IT requests
• Assist team members with tasks as required and outlined in the Project scope
• Developing and updating standard operating procedures and documentation.
• Completing service requests or incidents tickets in support of the business.
• Maintain accurate inventory records for desktop hardware and software assets. Track hardware and software lifecycles, plan for replacements or upgrades, and assist with procurement processes.
• Always be prepared to design and implement security countermeasures, when network vulnerabilities arise.

What’s in it for you? 

• Attractive base salary
• Ongoing support and development 
• Grow in a supportive team environment
• Health and wellness benefits

Position Type :

Type Of Hire :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. FIS is a leading Fintech provider with wide range of Products and Services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

FIS is seeking an experienced and dynamic MLOps engineer, who will be a subject matter expert in the development of a Cloud Based solution/product. You will have at least 3 years of experience in Machine Learning & ML OPS and proven experience in deploying model on Azure Cloud. Masters is Data Science or Machine learning & experience in Fintech Capital market space is an added advantage.

What you will be doing:

• Participating in Daily Scrum for developing Machine learning solution. Working in Agile development framework

• Understanding the business problems and working with various business & Technical stakeholders.

• Doing exploratory Data analysis and understanding meta data.

• Creating and reviewing ML Models.

• Understanding on Supervised Learning, Unsupervised Learning and Reinforcement learning

• Understanding on Generative AI and prompt engineering

• Model fine tuning.

• Partnering with Data Engineers, ML engineers, developers, and business teams to test your models in production.

• Building and maintaining operational tools for deployment, monitoring, and analysis of Azure infrastructure and systems.

• Administering and troubleshooting Linux based, Dockerized, Kubernetes-orchestrated systems.

• Maintaining/Supporting the solution post development.

What You Will Need:

• Experience with Time Series forecasting Models: ARMA, ARIMA, SARIMA, Vector Auto regression, Smoothing, Kalman Filtering,

• Anomaly Detection: Isolation forests, SVM, Decision Trees and Ensemble Learning

• Deep Learning Basics: RNN, LSTMs, Transformer Architecture, BERT, GPT, Roberta

• Generative AI Prompt engineering: Defining & working on prompts, Fine Tuning LLMs, RAG

• Lang Chain: Chain, Prompts, Agents, Vector stores, Document loaders

• Deploying ML Model on Cloud: Model end point deployment, Docker, Understanding REST APIs, Bit bucket

• Cloud Azure Services: Chat GPT 3.5 Turbo, Azure AI Search, Azure Content Safety, Cosmos DB, Blob storage, Data Bricks, Azure Kubernetes services, Experience in creating ML pipelines on Azure.

• Good Communication Skills: Listening, Comprehending, Speaking.

• Understanding of Application Architecture/Microservices: Application Architecture, Microservice based Architecture.

• Programming: Python, SQL; familiar with Python Libraries like SCIKIT Learn, Tensorflow, Keras, pytorch, scikit-learn, seaborn , matplotlib

Added bonus if you have:

• Experience Working in the financial industry.

What we offer you

• An opportunity to make your mark in a world leading global Fintech

• A flexible hybrid environment with a broad spectrum of opportunities

• A competitive salary package with medical and personal insurances and employee shareholding

#LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be part of the FIS team dedicated to developing market leading 3D Secure and digital payment solutions for prominent local and international brands. Our suite of products includes Payment Gateway, Orchestration Services and 3D Secure for credit and debit cards as well as ApplePay, GooglePay, and an expanding range of international payment providers.

 You will work closely with Customers, Product Managers, Business Analysts and Agile teams to design, build and implement quality technical solutions. You will be Involved in the full software development lifecycle including designing, coding, testing, implementing, and maintaining software that is delivered on time and within budget.

You will be proactive and make recommendations towards the development of new code or reuse of existing code.  You will participate in Agile scrum ceremonies: Daily standups, design workshops, story grooming and sizing, and retrospectives. Responsibilities may also include participation in architecture design workshops, performance monitoring and feature estimations. You will ensure solutions are aligned with business and IT strategies and comply with the organization’s architecture, compliance, and security standards.

What you will be doing

• Provide application software development services following the Agile SDLC.

• Develop program logic for new applications or analysis and modification of logic in existing applications.

• Troubleshooting, debugging, analysis, coding, testing, debugging, documenting and maintaining software applications.

• Ensure that system improvements are successfully implemented.

• Analyse requirements and translates business requirements into product designs and user stories.

• Write technical specifications and other forms of documentation as needed.

• Suggest technical alternatives and improves/streamline processes and systems.

• Complete project assignments and special projects commensurate with job expectations.

• Level 2 and 3 technical support for customers as needed.

What you bring

• Core Java expertise, Spring Boot, Hibernate, Javascript, REST, OpenAPI, Jira / Rally, Git / Bitbucket, Jenkin, Azure

• Other technologies that will be good to have are: Micro-Services, JPA, Elasticsearch, MQs, Kafka, Junit, Cucumber, SwaggerHub

• Sound understanding of Design Patterns, Behaviour Driven Development

• Highly professional

• Excellent communication skills, both verbal and in written

• Confident and adaptable personality

• Strong organisational, prioritisation, and planning skills

• Ability to perform under pressure

Bonus if you have:

• 3D Secure Protocol knowledge

• Payments knowledge and experience

• Payments / PCI compliance experience

 What we offer you

• A flexible, remote work environment

• An opportunity work with a Global Fortune 500 Fintech

• A comprehensive benefits package including medical and personal insurance and an employee share scheme

#LI-TC_2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass