We are seeking a Senior Manager, Digital Marketing to lead Procore’s APAC digital growth and expansion strategy. This role is ideal for a data-driven, best-in-class digital marketer who thrives on building scalable strategies to fuel business growth. The ideal candidate is a hands-on expert who can scrutinise every stage of the marketing funnel, driving acquisition and expansion through innovation, precision, and relentless optimisation.

As the Senior Manager, Digital Marketing, you will lead a team of two and collaborate closely with the APAC segment and global marketing teams to craft and execute a high-impact digital advertising strategy. Your work will directly contribute to meeting and exceeding acquisition, pipeline, and revenue goals while ensuring Procore’s leadership in the APAC region. You will work seamlessly with cross-functional teams - including sales, customer success, and operations - to create a cohesive and optimised digital-first customer journey. Your ability to blend data-driven insights with creative innovation will be instrumental in delivering measurable results.

This position reports to the Senior Director, Growth & Integrated Marketing and is based in our Sydney office.

What You’ll Do

• Lead the creation and execution of a full-funnel, data-backed digital marketing strategy, driving awareness, acquisition, and expansion across APAC.
• Collaborate with Campaigns, Events, Web, and Automation teams to ensure seamless tactical execution aligned with strategic goals.
• Analyse and optimise customer journeys to ensure effective conversions across all touchpoints, deliver high-quality leads, leveraging analytics to drive revenue growth, and achieve measurable ROI.
• Partner with internal teams and external agencies to develop performance media plans across PPC, programmatic, display, and social platforms like Meta and LinkedIn.
• Spearhead the development and optimisation of account based marketing campaigns leveraging platforms such as LinkedIn, Demandbase, and other marketing tools.
• Create a robust testing roadmap that includes new audiences, messaging, and creative strategies to drive continual improvement
• Monitor, measure, and report on the performance of digital campaigns, using data insights to guide strategy and optimisations and present actionable recommendations to senior leadership, ensuring alignment with regional and global business objectives
• Collaborate with the global Centre of Excellence teams to adopt and implement best practices in the APAC market.

What We’re Looking For

• 8+ years of experience in digital marketing, with a proven track record in B2B SaaS, technology, or a related industry.
• Deep knowledge of PPC, programmatic/display, and paid social, with hands-on expertise in managing digital platforms, tools, and analytics.
• Strong analytical mindset with the ability to interpret complex data and drive data-informed decision-making and experience creating actionable insights from marketing metrics to optimise pipeline performance and maximise ROI.
• Proven expertise in developing and optimising account-based marketing strategies that drive measurable commercial outcomes.
• Effective communicator capable of managing multiple stakeholders, including agency relationships and ability to work cross-functionally with teams across sales, marketing, and operations to ensure alignment and impact.
• Proficient in developing strategies that drive measurable pipeline and revenue growth in a fast-paced, dynamic environment.
• Passionate about leveraging technology and analytics to scale digital campaigns and optimise every aspect of the marketing funnel.
• Experience with Salesforce (or similar CRM), Adobe tech stack and Tableau or other analytics tools is essential.

This is your opportunity to shape the future of Procore’s digital marketing efforts in APAC, leveraging your expertise to deliver outstanding results and contribute to the company’s ongoing success. If you’re a digital marketing leader who thrives on scaling businesses and making data-informed decisions, we’d love to hear from you!

We are currently on a journey to drive strategic change to modernise our payments architecture and platform. As part of our team, you'll play a pivotal role in enhancing our competitive edge in the market, fostering growth and creativity. Join us and be a part of a dynamic environment where cutting-edge technology and forward-thinking strategies converge to deliver superior payment solutions. Together, we will meet the evolving needs of our clients and drive our company's success into the future. 

We are looking for a Product Manager to join our Acquiring team.  

The Acquiring team @ Cuscal is responsible for building products to drive seamless payment experiences for our clients across card present, mobile, web and in-app. Our advanced payment processing platform ensures seamless handling of various payment methods, while our reliable infrastructure and technology that integrates with our client’s systems enables businesses to accept payments with ease. Additionally, we take measures to ensure the security of every transaction, allowing our clients to have confidence in every transaction.  

Reporting to the Head of Acquiring, the Product Manager’s role is to drive the strategic vision for the product and be accountable for product performance and P&L. Product Managers are the ‘voice of the customer’ to internal stakeholders and ensure their needs are met and will partner closely with the product owner and squad to deliver on the product roadmap. 

About the Role: 

• Design value propositions that differentiate Cuscal’s position in the market as a B2B payments provider 

• Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels. 

• Manage the integration of new product development or product change into existing processes.  

• Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.  

• Clearly understand the relationship between the clients and Cuscal and take every opportunity to enhance the relationship with our clients.  

• Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.  

• Stay up to date on industry trends and new developments in payments technology to evaluate product competitiveness and drive a competitive roadmap.  

About You: 

• 5+ years of Product Management experience in acquiring payments (preferred) delivering SaaS and/or B2B products.   

• You can envision the big picture while meticulously attending to the details.  

• You have a keen sense for outstanding products and advocate for new features using both qualitative and quantitative reasoning.  

• You do whatever it takes to ensure the success of your product and team, with a demonstrated track record of problem solving and lateral thinking. 

• You can transform incomplete, conflicting, or ambiguous inputs into clear action plans. 

• Strong communication skills with an ability to story tell and influence multiple stakeholders. 

• You possess enough technical knowledge to engage engineers in meaningful discussions about architecture and product decisions. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

We are seeking an experienced and technically-savvy Product Manager to join our team and take ownership of the platform and delivery space for the Squiz Digital Experience Platform. In this role, you will be responsible for driving the development and enhancement of the underlying platform of the Squiz DXP, ensuring that it meets the evolving needs of our users and stakeholders.

Key Responsibilities

• Own and drive the product roadmap for the platform and delivery capabilities of the Squiz DXP
• Collaborate with other product managers to ensure alignment across the entire Squiz DXP ecosystem
• Gather and analyze user feedback, market trends, and competitive intelligence to inform product decisions
• Define and track key performance indicators (KPIs) for your product area
• Communicate product vision, strategy, and roadmap to both technical and non-technical stakeholders
• Lead cross-functional teams to deliver high-quality products on time and within budget
• Manage the entire product lifecycle, from conception to launch and beyond

Qualifications

• Bachelor's degree in Computer Science, Engineering, IT, or a related technical field
• 3+ years of experience in product management, preferably in the B2B software or SaaS industry
• Strong technical background with experience working on developer tools, APIs, or technical integrations
• Proven track record of successfully delivering complex technical products
• Excellent understanding of software development processes and methodologies
• Strong leadership skills with the ability to influence and motivate cross-functional teams
• Outstanding communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• Experience with agile development methodologies
• Familiarity with digital experience platforms, content management systems, Cloudflare, AWS or related technologies is a plus

Required Skills

• Technical proficiency: Strong understanding of software architecture, APIs, and integration patterns
• Strategic thinking: Ability to develop and execute long-term product strategies
• Data-driven decision making: Experience using analytics and user research to inform product decisions
• Collaboration: Excellent interpersonal skills and ability to work effectively across teams and departments
• Problem-solving: Strong analytical and critical thinking skills to address complex technical and business challenges

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

https://youtu.be/4d-9r4WQteM?feature=shared

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

We are looking for a Technology Risk Manager to join our dynamic technology Risk team and to, champion our risk uplift and support the business.

What is this role about?

The Manager, Technology Risk is responsible for embedding technology risk management frameworks (including cross-divisional monitoring) and day-to-day risk management across Cuscal and within the Technology (ETS) function. 

The role is essential for ensuring technology risks are effectively identified, assessed, managed and monitored within ETS but also across Cuscal.  

Here’s more of what you’ll work on:

• Develop and Enhance Risk Frameworks: Contribute to the creation and continuous improvement of Cuscal-wide technology risk frameworks, policies, and procedures. 
• Embed Risk Practices: Work collaboratively with product domains and corporate functions to embed technology risk management practices into everyday activities, embed controls, and monitor/report on issues.  
• Risk Reporting & Analytics: Prepare and present regular risk reports to senior management and the board, highlighting key risk areas and recommendations. 
• Focus on AI and Emerging Technologies: Stay informed about the latest developments in AI and other emerging technologies to proactively identify potential risks. Support Cuscal teams in rapidly adopting new technologies in a safe and controlled manner.  
• Controls Automation: Drive initiatives to automate technology risk & controls monitoring processes using advanced tools and technologies. 
• Innovation Advocacy: Promote a culture of innovation in risk management practices, encouraging the adoption of new approaches and technologies. 

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, the Philippines, South Africa and Ireland. We are a stable and very focused company, with over 20 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best UCaaS-specialised Account Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• Rock solid technical delivery team! Work with people who get tech, from L1 to CEO and can work with you to meet and exceed the expectations you set with our clients.
• We understand the value you deliver and we will give you the support to get the job done!
• Develop sales opportunities for products that genuinely deliver value - Zoom, MS Teams, 3CX, Mitel
• We find and retain the best. Best Service Desk, best Project Engineers, and of course, you - the best team!
  

Role

Account Managers at First Focus combine their deep technical understanding with a desire to provide genuine customer service and deliver sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you will be working with multiple potential clients to develop opportunities from warm lead to supported solution.

Our Account managers work together with technical delivery and IT support teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced UCaaS Account Manager (obviously) or an experienced UCaaS pre-sales professional looking for their next step,

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 1000 seats) and possess technical and business competence across a broad range of technologies within the IT infrastructure domain.

If you are at the top of your game in a UCaaS specialist provider, an MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence in delivering outstanding pre-sales, sales and/or technical advice within another UCaaS specialist organisation, MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success developing UCaaS opportunities within small to mid-scale clients across a range of industries and market verticals, ideally demonstrating experience in Zoom, Teams, 3CX or Mitel cloud-based solutions
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to uncover latent needs and lead clients toward high-quality solutions.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

We are looking for a talented Programs Manager to join our Asia Pacific team. In this role, you will play a key part in executing regional people programs and initiatives that make a real difference, while ensuring projects are delivered on time, on budget, and with measurable impact.

Some of your key responsibilities include: 

• Lead Regional rollout of the annual Employee Engagement Survey including the development of engagement programs to enhance overall employee experience across Asia Pacific.
• In partnership with the Regional Director, People & Performance, Asia Pacific, execute the Asia Pacific annual Professional Development and Succession Planning process.
• Develop and execute regional people programs across Asia Pacific
• Ensure timely and accurate metrics are gathered and produced to proactively diagnose and address people and operational related trends, while assessing the competitiveness of people programs.
• In partnership with the Global team and external vendors, manage regional involvement with global contracts, ensuring seamless operations and providing strategic direction based on regional priorities and feedback.
• Continuously identify and implement new processes, technologies, and workflows that add value to the business.
• Partnering with the APAC ESG Taskforce lead, promote and guide social impact strategies.
• Support Regional Director with preparation for Executive presentations, information collation & analysis.

ABOUT SUCCESS TUTORING

Born in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks. Providing personalised English and Math tutoring for students aged 5-17. Students attend an initial assessment, receive a custom program and attend weekly group sessions. Parents book sessions on the Success Tutoring app with no lock-in contracts! With 100+ secured territories across Australia, we are looking for someone to take our expansion further!

ABOUT YOU

We are looking for an experienced sales professional, who is open to learning about our sales methods and processes to ensure we are selecting the right franchise partners for Success Tutoring. You will be guided by our founder and sales team in the sales process, strategy and plan moving forward.

KEY RESPONSIBILITIES

Sales Process Management: Manage the franchise sales process (we have a very detailed training program that we take you through) from initial inquiry to the final agreement signing. This includes having initial phone calls, video calls and face to face sessions with prospects.

Relationship building: Build and maintain strong relationships with prospective and existing franchise partners.

Hosting Events: Hosting physical events for locals to explain the Success Tutoring franchise method which is taking the world by storm!

Reporting: Maintain accurate records of sales activities, pipeline status, and franchise partner communications.

Collaboration: Work closely with the executive and marketing team (based in Sydney) to develop effective sales and promotional materials.

NOTE: We have a very strong marketing team which will completely book your calendar with prospects that are interested in purchasing a Success Tutoring franchise. Your role will be to follow the sales process we have provided and filter candidates.

BENEFITS & REMUNERATION

Base of 110k p.a + SUPER + 5k commission per franchise sold
We have huge benefits for working with Success including providing generous commissions and growth in your career. The initial step in this role is Franchise Sales Manager, however there will be further career opportunities in Franchise Growth Management and other areas of this global organisation.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Hotel General Manager to lead our team. Opening to the public in mid-2025, we are looking for a truly passionate Hotel General Manager to guide the pre-opening and operation of our luxury hotel and glamping resort.

This role will draw on your passion for hospitality, guest service, and knowledge of curating unique experiences. This position suits an individual who is not afraid to be innovative and creative, possessing a real flair for hospitality! You will champion the activation of spaces including unique experiences and the creation of real ‘champagne moments’ for our guests.

 In this role, you will:

• Be an ambassador of the guest experience, focused on curation and bringing concepts to life.
• Oversee all hotel operations, ensuring high service and guest satisfaction standards.
• Lead, mentor, and manage staff across all departments. You will be a true engager of people!
• Develop and implement strategies to enhance revenue, occupancy, and guest satisfaction by leveraging existing platforms across Journey Beyond.
• Be numbers-savvy while operating through a guest-centric lens.
• Enhance our unique product by building relationships with guests, local businesses, and the community.

About you:

• Proven experience as a General Manager or in a similar role within the hospitality industry.
• Strong leadership and interpersonal skills are a must!
• You will have comparative hospitality experience leading a product that is not a traditional hotel and can demonstrate the use of contemporary practices to deliver incredible guest experiences.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

We are looking for a Manager, Regulatory Reporting & Treasury to join our Finance, Reporting & Control team.

This role supports the Senior Manager, Financial Reporting & Control by overseeing the preparation, submission, and accuracy of all regulatory financial reporting across Cuscal. This is a highly visible role in the business and will be responsible for maintaining an effective and robust risk and control culture around Finance’s regulatory and treasury functions. The responsibilities in this role sit across four key areas: 

1) Regulatory Reporting 

• Oversight of the preparation and submission of Group Finance’s APR regulatory reports in accordance with Cuscal’s requirements as an ADI;  

• Responsibility for preparation of internal reporting to support management in assessing the regulatory impact of decision making (e.g. ALCO committee reporting, Board committee papers specific to Prudential requirements); 

• Balance Sheet Management and forecasting as it relates to Regulatory Capital ratios; 

• Monitor changes in regulatory requirements and assess their impact on the bank’s reporting framework and practices; 

• Collaborate with finance, risk management, and compliance teams to gather and validate data necessary for reporting;  

• Develop and implement policies and procedures to enhance the regulatory reporting process and ensure compliance with all relevant regulations; 

• Support the Financial Controller in the delivery of the Group Internal Capital Adequacy Assessment Plan (ICAAP) Summary Statement;  

• Identification, measuring and monitoring of limits under Prudential Standards (e.g. APS 110/111 Capital, APS 221/222 exposures); 

2) Financial Analysis 

• Provide analysis to the Finance and Risk teams on regulatory impacts of business decisions;  

• Conduct detailed analyses of regulatory reports to identify trends, variances, and areas for improvement 

3) Financial Control & Treasury 

• Review of daily Treasury control functions (P&L and Balance Sheet reviews, and reconciliations);   

• Production of monthly, half year and year end Board and Board Audit Committee reporting, as it relates to the Regulatory Reporting and Treasury function; 

4) Audit 

• Support audits (APS 310 and Financial/Year-end) and regulatory reviews by providing necessary documentation and explanations;  

• Support the Financial Controller in any APS 310 issues management & resolution; 

• Financial Services - Join an Award-Winning Superannuation Fund Provider
• Execute the Risk Management Framework within the Service Model Transformation 
• 12 Month Fixed Term Contract 
• Sydney Located - Hybrid Working (Blend of Sydney CBD Office and Home) 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job 

The primary purpose of this role is to execute Rest risk management framework within the Service Model Transformation Program. This role involves identifying, assessing, and mitigating risks that might impact the successful delivery and completion of program, and manage risks introduced into the business as a result of the transformation.

The individual will report to the Head of First Line Risk, and work closely with the Portfolio Director, project managers and key business and project stakeholders to ensure that all SMT project streams are executed with a clear understanding of potential risks and that appropriate risk responses are integrated into project planning and execution.

Key Accountabilities/Responsibilities

• Performing 1st Line of Defence risk project delivery and delivered risk assessment on all project streams. This will includes ensuring the project adhered to the Risk Management Framework.
• Develop risk response strategies to manage identified risks effectively.
• Performing risk assessment across the all the project streams, aggregation of all the projects risks and determining the overall impact to the SMT program risk profile.
• Work closely with project managers to integrate risk management into the project lifecycle, and oversee maintenance of the RAID register.
• Provide regular reports to the Portfolio Steering Committee on the status of the project risks and the effectiveness of mitigation strategies. This will include escalation of significant risk issues promptly.
• Ensure the project risk management activities comply with Rest policies and frameworks and regulatory requirements.

Reporting to our Executive Chef you will be responsible for food preparation for our breakfast buffet, and at times assist with Pumphouse Sydney, in room dining, and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product.

At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers!

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets. Join the business that's changing the way Australians buy and sell cars!

High volume business with huge growth opportunity!

About the role:

We are looking for a professional, friendly, multi-skilled individual to join us as our Finance and Business Manager to guide and help customers through their finance applications when they buy their car. You will be assisting customers navigate finance options at the time of check-out and will be screening and assessing customers to find them the best finance option while providing exceptional customer experience throughout the process.

The role is based at our Laverton North location, 5 days a week including Saturdays.

• Minimum 2 years experience as a finance consultant / broker / business manager, preferably in Asset Finance or car dealerships
• Cert IV in financial services (good to have) or equivalent and / or relevant tertiary qualifications
• Assessing customers' needs, creditworthiness and affordability using data shared by customers and from credit agencies
• Provide exceptional multi-channel (calls, emails) assistance to our customers through their finance application using your deep knowledge of car loan products
• Acting as a liaison between lenders and customers to help customers navigate through declines or requests for more information from lenders
• Acting as trusted advisor to customers looking to purchase other ancillary products such as Extended Warranty and tinting from Cars24
• Passion and go-getter attitude to achieve strong customer outcomes
• Excellent communication skills with ability to explain and resolve queries regarding financial products to customers
• Proven customer service background with experience in both inbound and outbound calls to customers
• Flexibility to work with new and changing technology platforms
• Attention to detail to make sure all I's are dotted and T's are crossed in the entire customer loan journey
• Be prepared to undergo a police and background check

• Competitive salary package
• Exceptional employee benefits!!
• OTE - $120k++ uncapped earnings (base + super + commissions)
• Employee Assist Program
• 6months Parental Leave
• Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage

We are looking for a Risk and Control Enablement Manager to join our Product Team (1st line of defence).

The Risk and Control Enablement Manager is responsible for first line risk enablement and payment industry compliance which primarily sits across two key areas:  

1. Ensuring there is a positive and effective risk and compliance culture where compliance and obligations are understood and appropriately prioritised as well as managed within an agile environment.   

2. Maintaining and embedding the payments industry compliance framework into our product domains and strengthening Cuscal’s management and implementation of requirements from all payment industry bodies and schemes such as AusPayNet, AP+, Visa, Mastercard, AMEX, UPI, ACCC (CDR) and any emerging payment and data schemes. 

About the Role: 

Risk Assessment, Management and Mitigation 

• Identify, document, and assess risks, incidents, and controls to foster a strong risk culture.  

• Conduct functional risk profiling and control design and testing, including a roadmap for control automation and standardisation. 

• Drive uplift in Line 1 operational risk and regulatory compliance practices, including risk profile refreshes, controls setting, and risk in change identification.  

• Manage the review of any non-compliance to examine root cause and identify treatment actions. 

Compliance Monitoring and Reporting 

• Conduct regular reviews to ensure Product Domains adhere to the risk appetite statement, policies, and frameworks.  

• Manage compliance and risk calendar to ensure all product domains are aware of upcoming activities. 

• Perform compliance reviews to ensure adherence to key obligations, including interaction with auditors and oversight of clients.  

• Improve compliance maturity and management through key metrics, ensuring appropriate oversight of compliance items within the Domain backlog. 

• Maintain dashboards on compliance and risk-related activities, including audit actions, issues, risk acceptances, and control testing. 

Regulatory Engagement and Response 

• Liaise with Line 2 risk and IT Risk teams to understand upcoming regulatory changes and prioritise work into the product domains.  

• Build relationships with payment industry bodies and schemes, manage waivers, data integrity outcomes, and ensure timely resolution of open actions.  

• Review scheme bulletins, mandates, etc., and work with the Domain to assess impacts and ensure communication to stakeholders.  

• Ensure the Cuscal Compliance framework, including the risk and compliance system, is updated and adhered to, with current obligations, waivers/exemptions, breaches, issues, compliance calendars, and monitoring plans. 

Risk Culture and Training 

• Contribute to the development and embedding of a sound risk culture.  

• Ensure effective delivery and embedding of strengthened practices related to vendor management and business continuity planning. 

• Embed agile ways of working within the product domains to ensure understanding of scheme changes and compliance activities. 

About You: 

• 5+ years experience in operational risk and/or compliance advisory, preferably within the Financial Services industry  

• Proven experience working in an agile product development environment 

• Demonstrated experience in work effectively in a fast-paced cross functional environment  

• Proven evidence of strong relationship management, presentation, negotiation skills and the ability to positively influence 

• Analyse and readily interpret business and technical operations impacts and needs of internal and external stakeholders and clients  

• Experience in managing compliance changes and initiatives including supporting delivery and delivered risks through risk in change build and maintenance 

• The ability to translate technical requirements into business language 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

• Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up on information if not received.
• Liaise with other departments to ensure group requirements and special requests are actioned.
• Ensure the standard group contract/confirmations are sent for ad hoc groups contains the booking conditions (deposits, final numbers, room list requirements etc)
• Use a standardised report used to advise other hotel departments of the groups details/requirements (Kitchen, Restaurant, Porters, Housekeeping).
• Weekly reporting of groups “on the books” and identifying key demand periods and low demand periods.
• Track group bookings for wash, materialisation and turn ways.
• Ensure follow up for final numbers, deposits and rooming lists.
• Have sound knowledge of Accor specified yield management practices and attend /
• Communication with DOS and Sales department to forward all possible leads and feedback from inbound and corporate markets.
• Communication between Front Office and Reservations Office open and reciprocal.
• Develop and supervise new leads, qualify prospective leads as to profitability.
• Alert management to any potential concerns to enable prompt attention.
• Ensure completion of daily duties, eg. Correspondence, filing, reports, etc.
• Use of Opera to accurately record all activities, contacts, etc.
• Develop and maintain effective relationships with conference clients, PCO’s, hotel suppliers and other hotels.
• Check master account billing to ensure correct changes.
• Any other duties assigned by your manager.
• Ensure that any payment issues are brought to the attention of the Reservations Manager and Financial Controller.
• Ensure the prompt and accurate processing of commissions.
• Promote up selling and add selling within the team.
• Manage no show bookings in accordance with the hotel cancellation policy
• Ensure all outward correspondence complies with the company procedures and any unusual correspondence is authorised by the Reservations Supervisor and/or Manager.
• Liaise with Conference and Catering to ensure contractual agreement is uniform in both F&B and rooms.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.