Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Change Manager to join our Change Management capability. Our Change Management specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

As a Change Manager you will be creating and implementing change management strategies, plans and engagement activities that maximise employee adoption and minimise change resistance, in order to increase benefit, maximise value creation and ensure achievement of results and outcomes for our customers.

Working as a Change Manager you will get the opportunity to:

• Identify, analyse, and prepare risk mitigation tactics for the customer
• Identify and manage anticipated resistance within the customer
• Create actionable deliverables for the five change management levers
• Support organisational design and definition of roles and responsibilities
• Integrate change management activities into project plan for efficient delivery
• Evaluate and ensure user readiness for change implementation
• Manage stakeholders both within Bailey Abbott and within the customer

Your skills and experience includes:

• Demonstrated experience working as a Change Manager with in-depth understanding of change management and its tools and methodologies
• Good knowledge of change management techniques
• Demonstrated ability to see the "big picture" and understand the strategic context of projects and change.
• A demonstrated ability to adopt and adopt to different client's Ways of Working
• Ideally Project Management and Business Analysis skills and experience across diverse industries and businesses.

• Paid Birthday Leave
• Access to Employee Assistance Program
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Major Accountabilities:

Achievement of the sales plan for the region

• Coach and motivate the sales team
• Responisble for commercial arrangements within the region

Responsible for building and maintaining positive professional relationships with all external stakeholders in the territory:

• Assist the sales team in maintaining relationships and gaining commitment and usage of promoted products through meeting with key customers
• Representation of the company at trade association meetings to promote product

Organisational Development:

• Clear evidence of the desired behaviours and accountabilities being driven across the team
• Regional Sales team has:
• Aligned, SMART objectives in place in a timely manner
• Quality development plans in place on the TMS system that are being actioned
• Regular coaching sessions and one to one discussions
• Drive and own the talent selection / hiring process for key roles

Act in accordance with Alcon Values and behaviours.

Education/Qualifications: Tertiary qualifications in Science or Business

Skills/Experience:

Minimum:

A minimum of 5-10 years sales experience in medical devices

Proven record of Sales success

Logical and systematic approach to achieve objectives of the role.

Strong understanding of Ophthalmic procedures, product technology

Ability to set objectives

Strong leadership experience

5+ Sales management experience

All applicants need to have full Australian work rights.

Relocation could be considered for the right candidate in Australia.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we are a team of 200+ pet-obsessed people, and we're continuing to grow. These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Role

Lyka is growing and we're looking for a hands-on marketer to join our pack! You could be working client-side or at an agency and will have experience in several marketing disciplines such as brand, events, PR and strategic partnerships.

In this role, you will have the opportunity to work on and lead a diverse range of projects including events, product GTM coordination and partnerships. The role works closely with Lyka’s in-house creative team as well as cross-functional teams such as R&D, Product and Partnerships. If you have a growth mindset, and love the implementation process, this role could be a great fit for you!

What will you do?

• Drive the implementation of the brand strategy, including liaising with internal teams and external agencies or stakeholders.
• Identify and seek out unique PR opportunities, which may include writing press releases and gathering information from various areas of the business. This includes, but is not limited to, applying for relevant product, business and people awards.
• Drive strategic partnerships with key opinion leaders.
• Take ownership of discrete brand-related projects with support from our Senior Brand Marketing Manager and Head of Marketing.
• Build Lyka’s brand activations and trade show strategy, including execution of the strategy and cross-functional project management of relevant projects.
• Live and work in accordance with Lyka’s values and principles at the workplace.

Some ’nice to have’s:

• Relevant tertiary qualifications.
• 3+ years' experience in a broad hands-on role within a direct-to-consumer start-up/scale-up or agency environment.
• PR campaign experience.
• An understanding of brand measurement and analytics.
• Basic budget management experience - experience managing costs and an understanding of the impact on the bottom line.
• Project management experience.
• Strategic thinking, and an entrepreneurial approach toward seeking big ideas.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.

• Work for a sustainability focused company – we are an official B.Corp while also being Australia’s only non-negative and plastic-negative pet company. We’re always looking at ways for us to improve our sustainability practices to ensure we care for the health of our dogs, ourselves and our planet.

• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.

• 12 weeks of paid parental leave for primary and secondary carers, a longside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.

• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible hybrid working: we aim to be in the office 3 days a week to get our best work done with our colleagues and furry friends. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.

• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!

We are committed to building inclusive and diverse teams  

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

Job Details

The Role

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

• Provide exceptional service during check-in, check-out and throughout the guest stay;
• Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
• Ensure procedures are followed in relation to guest confidentiality and safety;
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes;

About the role

You will be leading the development of renewable projects including wind, solar and battery storage that will need your stewardship through the development life cycle to financial close.

The role is based in our Melbourne or Sydney office – with site visits required to our development sites, stakeholders and communities. Our current portfolio consists of a mixture of greenfield through to late-stage assets, and with your help, we’ll be growing the pipeline to feed more projects into the construction phase.

Just as important as what you achieve in this role, is how you perform the role. We’ll need you to be an engaged team member, who can cross pollenate your development expertise into an investment world. Be ready for a dynamic work environment, with a start-up mindset. You’ll be encouraged and supported to be bold in your thinking and leadership, whilst being a helpful colleague to those around you.

Flexible working arrangements are typical at Octopus with the team working from both home and office over the working week.

Essential Job Functions

Project Development

• Potentially anything that falls under the banner of Project Development from landowner liaison, development approvals, grid connection, EPC procurement, PPAs etc. Treat the projects as if they are your own.
• Assist the wider Investment Team through asset growth opportunities as required, including bringing your contributions and knowledge into project evaluations, acquisition bids, transaction and negotiation processes, due diligence work and supporting Investment Directors through internal approval processes.
• Develop sound relationships with relevant stakeholders including: landholders, community, regulators and policy makers.
• Manage project teams of multidisciplinary internal and external experts, including technical, planning, legal, grid, environmental and engineering advisors.
• Selecting advisors, consultants, OEMs and construction contractors (including EPC contractors), running procurement process and contract negotiations through to financial close.
• Negotiation of high value contracts including project construction (EPC) and transmission connection agreements.
• Manage the grid connection process, working closely with NSPs and grid consultants, to navigate the complexity of the technical, regulatory and commercial connection landscape.
• Manage the delivery of development works within allocated budgets in a timely, efficient and effective manner.
• Development of project execution plans including timelines, costs, risk assessments, communication of project financials and progress reports in a consistent manner across the assigned projects.
• Development of required inputs for management papers, board papers and commercial negotiations as required.
• Prepare and manage budgets for Capex and Opex, project schedules, and technical inputs into financial models, supporting overall project business case development.
• Support our fundraising efforts, including meeting with prospective investors, promoting the Octopus profile, and supporting our fund managers with development expertise as required.
• Support ongoing profile raising activities – networking with industry participants and at times engaging with energy policymakers to influence energy policy.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
The National Manager, Service Delivery, Planning, and Coordination manages the Service Delivery relationship with Konica Minolta Customers. The role is responsible for ensuring high-level, consistent service delivery nationally, product reliability, and strong financial performance. The role provides leadership to our field service teams nationally. The role reviews and analyses the performance of our service teams using macro and micro data to ensure customer outcomes, profitability, and efficiency.

• Review and analyse financial data and provide input on improvement measures.
• Review and analyse service data to ensure compliance with company and customer KPIs, and identify and implement corrective actions when required.
• Collaborate with stakeholders to develop and implement the service strategy.
• Collaborate with service delivery teams across the regions to ensure the seamless delivery of service both during the installation and through the lifetime of the machine at the client site.
• Develop relationships with key KMI stakeholders and coordinate reporting and global strategy implementation.
• Review, analyse, and approve service pricing to ensure profitability.
• Outline policies and procedures for the service teams in the regions and oversee their adherence to the same.
• Set and review KPIs for State Service Delivery Managers to ensure target achievement.
• Engage with the regional services team to review and manage their progress against outlined targets.
• Coach, mentor and develop members of national service delivery and field service delivery teams.
• In collaboration with key internal stakeholders, work towards developing a technical training pathway for Field Service Engineers.

Who are we looking for?

• Ability to review and analyse financial and other data on a macro and micro level and provide appropriate recommendations.
• Ability to build and influence positive relationships across all levels of the business.
• Strong leadership and influencing skills.
• Print industry experience in a client service or IT related environment.
  As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Do you have experience in leading a team and the ability to work as part of a Resort Head of Department team?  NRMA South West Rocks Holliday Resort is seeking a Full Time Permanent, Grounds and Maintenance Manager!

What you will do:

• Attend an contribute to Head of Department meetings.
• Ensure the Grounds and Maintenance team have direction daily and receive any training and development that may be required. 
• Preparation of Grounds and Maintenance team members rosters ensuring adequate coverage as required 
• Ensure equipment such as, tools, lawnmowers and heavy equipment are serviced and maintained 
• To manage the team and all resources in a cost-effective manner and operate the department within budget. 
• Ensure and maintain a safe environment for our employees and guests 
• To wear your uniform with pride – you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests 
• Incidental customer service assistance with minor maintenance repairs across our caravan and camping sites, cabins, amenities and other facilities.
• Assist the team to service water park and pools - cleaning, dosing, water balance, repairs and maintenance as required
• Assist with on site projects, basic mechanical repairs and painting as required.

What you will bring:

• Experience in leading, influencing and bringing out the best in a team
• Trade qualification (or similar) s a bonus but not necessary
• Hands on experience in maintenance of plant, gardens and in operating related equipment/machinery 
• A can-do attitude and an ability to flex style depending on your ‘customer’ 
• Knowledge and understanding of basic hygiene requirements and safe working procedures.
• Be hardworking, energetic, enthusiastic and possess a high level of physical fitness.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

About Aegros

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Project Manager, Procurement responsible for leading the Aegros global purchasing approach and developing strategic partners for Global Capex projects.

Reporting to the Head of Procurement and Operational Readiness, this is a highly visible Procurement business partnering role that will see you work on incredible expansion projects across Asia Pacific.

• Acting as a strategic partner to the Aegros Senior Leadership and Engineering in all areas of CAPEX equipment and services procurement
• Implementing sourcing initiatives, evaluation and selection of suppliers and materials to obtain best value
• Ensuring timely delivery of compliant and commercially sound bids
• Negotiating with vendors to obtain optimum quality, schedule, cost, terms
• Advising the business regarding appropriate purchasing methods and procedures
• Providing coaching and development for the team and while driving engagement.

You will bring...

• Minimum 10 years’ experience in the Bioprocess, Plasma Fractionation or Pharmaceutical or related industries
• 6-8 years’ work in multi-disciplinary project teams
• Excellent communication skills in English, verbally and written skills

• Experience with legal contracts, financial analysis, and a track record of delivering cost savings
• Strong analytical and negotiation skills
• Be able to demonstrate pricing and cost analysis skills
• Advanced user in Microsoft Excel, procurement software and preferably ERP systems.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company
• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do
• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved
• A multicultural environment where every voice is heard
• Competitive remuneration package which includes an annual Bonus + Employee Share Options
• Close to public transport

Interested? Apply today...!!!!

• Ensure a high level of professionalism and adhere to the company’s core values
• Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
• Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities: 

• Provide accurate forecasting and real-time reporting
• Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
• Ensure contact with a new enquiry occurs within 5 minute SLA
• Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
• Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
• Aim to overachieve against target and KPI expectations as set by the company
• Complete feedback and update reports from office providers in a quick and timely manner
• Ensure a good level of product knowledge of the flexible office sector
• Attend viewings with clients
• Work in collaboration with team members as well as individually
• Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

• Input to success through customer service delivery and system management 
• Keen level of organisation and maintaining a daily schedule 
• Lead negotiations and a consultative service delivery 
• Ensuring detailed information is input into Salesforce/ CRM 
• Building relationships within the flexible office sector 
• Ownership of the whole sales process from lead > deal > aftercare  
• Ensure pipeline and daily tasks are managed effectively  
• Confirm viewings, make pre and post tour calls to both client and provider 
• Achieve and exceed KPI's: 
• Detail orientated qualification and build rapport, encouraging long standing relationships 
• Opportunity to completed viewing 
• Completed viewing to deal 
• Price comparison and advisory support after viewing stage 
• Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided 
• Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans 
• Nurture existing clientele to encourage growth opportunities and repeat business 
• Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation 

• Competitive salary
• Additional commission and incentives based on performance.
• 33 days annual leave (inc. of all bank holidays)
• Access to on-site Gym
• Fully paid training opportunities
• Employee Assistance Programme
• Season Ticket Loan
• Regular socials, partner events and team get-togethers and trips
• Enhanced pension package
• Supportive team-oriented culture across organisation

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Role - Technical Business Analyst

Location: Sydney/ Melbourne

Level- Mid Senior Level

Position Summary:

We are seeking a Technical Business Analyst to join our team.

The primary responsibility of this role will be to map out business information systems to assets to support the initiation of a vulnerability management process. This position plays a key role in identifying and evaluating the organization's information systems.

Key Responsibilities:

• System and Asset Mapping: Lead the effort to identify and map all business information systems to physical and digital assets within the organization. This includes understanding the interdependencies and the impact of these assets on the organization's operations.
• Vulnerability Management Support: Support the initiation and implementation of a vulnerability management process by providing detailed analysis and mapping of information systems and assets. Collaborate with IT/Development andcCyber security teams to identify vulnerabilities and prioritize remediation efforts based on risk.
• Business Requirements Gathering: Work closely with stakeholders across various departments to understand and document business requirements related to information system security and asset management. Translate business needs into technical specifications.
• Process Improvement: Analyse current processes and systems to identify opportunities for improvement. Facilitate the adoption of new processes and technologies.
• Documentation and Reporting: Create and maintain comprehensive documentation related to system and asset mapping, vulnerability assessments, and process improvements. Prepare reports to update stakeholders on the status of the vulnerability management process.
• Cross-functional Collaboration: Serve as a liaison between IT, Development and Cyber Security business units to ensure alignment on initiatives related to information system security and asset management.

Qualifications:

• Proven experience as a Technical Business Analyst or similar role, with a focus on information systems and asset management.
• Strong understanding of vulnerability management processes and cybersecurity principles.
• Excellent analytical and problem-solving skills, with the ability to map complex business processes and identify opportunities for improvement.
• Strong knowledge of IT infrastructure, including hardware, software, and networks.
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
• Experience with project management methodologies and tools.
• Experience with Microsoft PowerBI, Excel.
• Experience with Cyber Security Vulnerability Assessment Platforms (E.g. Qualys, Rapid7 or Tenable).
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA Security+, CISSP, CISA) are a plus.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success. We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation and project 2 management skills.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

At Lyka, we're on a mission to transform the pet wellness industry, and we're seeking a commercially savvy Lead Product Manager to join our team. As part of our Retention squad, you'll play a crucial role in mapping the customer journey for all existing Lyka users. Your focus will be on understanding every touchpoint, identifying challenges, and devising actionable strategies to minimise churn and boost revenue.

In this role, you'll have the opportunity to redefine and elevate our product strategies, ensuring that we adhere to the highest standards of product management excellence. Collaboration will be key, as you work closely with our customer experience, product, service design, and engineering teams to develop and execute growth initiatives.

If you're ready to make a significant impact in the pet wellness industry and drive positive change, we want to hear from you!

What You'll Do:

Craft a winning product strategy that aligned with our company's growth and revenue targets, keeping customer needs at the forefront.

Innovate the digital customer journey by identify and prioritise opportunities to enhance the digital customer journey through thorough research, data analysis, and user experiments.

Drive agile product development processes, from conceptualisation to launch, focusing on continuous improvement and efficient delivery.

Collaborate with our data team to develop real-time reports and statistical models, leveraging data insights to drive product initiatives.

Track key performance metrics to measure product success and ensure visibility across the organisation, especially in terms of retention metrics.

Work closely with stakeholders across various departments to align product initiatives with business objectives and strategies.

Regularly present findings and growth recommendations to executive leadership, influencing strategic decisions.

Demonstrated experience in product leadership within a high-growth startup, with a track record of improving digital experiences and conversion rates.

Direct experience working on retention initiatives within software products.

Proficiency in analytical tooling and tag management software, with experience in running experiments and split tests.

Solid understanding of agile development approaches and design principles, with experience collaborating with technical teams.

Ability to prioritise and manage multiple tasks effectively to maximise short-term and long-term value.

Experience coaching, mentoring, and growing junior product managers, with a structured approach to raising product management capabilities.

Comfortable operating in a fast-paced, ever-changing business environment.

Passion for Dogs: And, of course, a love for dogs is a must!

Nice to Have:

SEO Experience: While not essential, experience in SEO is highly regarded.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

About us: 

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The Associate Service Technician 24/7 position is a vital role that significantly contributes to the continuity and efficiency of our DC Operations teams. The Associate Service Technician role is designed to uphold the highest standards of operational excellence and to ensure the continued customer satisfaction and data centre uptime we are known for. This role encompasses supporting customers, maintenance and monitoring activities, and is a key role in CDC’s career pathways initiative with investment in learning and development opportunities, as we empower our teams for future growth.

Other responsibilities include:

•  Support and engage with Customers, Service Technicians and contractors undertaking support activities and overseeing maintenance works
• Monitor critical infrastructure to ensure continuity of services and no disruption to client’s or business operations,
• Utilise electronic monitoring systems to proactively oversee and monitor site conditions
• Respond to customer requests and critical events swiftly,
• Ensure personnel are performing activities safely and in accordance with CDC’s processes and procedures.
• Provide timely reporting of events, and support restoration to normal operations.

Benefits, Training and Offerings: 

Our training program provides tailored content through our CDC Academy, specifically designed for individuals starting out in this role. You'll learn hands-on by shadowing and working alongside our experienced Service Technicians, gaining essential knowledge to develop your skillset. This role is pivotal in ensuring the reliability of our data centres, offering an excellent avenue for those looking to launch their career in the Data Centre industry.

About you: 

This is a great opportunity for someone who might not necessarily have a trade qualification, but has an interest in growing and developing a career within a rapidly growing technology company.

• Previous working exposure within IT, telecommunications, trade, industrial facilities, or other technical environments
• Exposure to working with diverse teams, including internal stakeholders, SMEs and external service providers.
• Ability to identify risks and provide effective and innovative solutions.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Closing Date: 11.55pm, Monday the 11th of March 2024

Position:  Business Operations Coordinator

Datacom Location:  Brisbane

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

NOTE: This role is available for Australian citizens and residents only.

What You’ll Do   

• Load projects/contracts into the ERP and PSA toolset. 
• Load variations, sales orders, purchase orders, resource plans, and other artefacts into the ERP and PSA toolset. 
• Maintain financial records and provide regular reports on project spending and budget status. 
• Collaborate with project managers and team members to ensure that financial processes and policies are understood and adhered to. 
• Monitor project spending/WIP and ensure that invoices are processed in a timely and accurate manner. 
• Provide training and support to project teams on systems, tools, processes, and reporting. 
• Exhibit strong technical writing skills and create user guides, training materials, and documentation. 
• Provide support for audits and financial reviews, including preparation of documentation and review of findings. 
• Monitor system hygiene and follow up stakeholders for compliance. 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

You will be an exceptionally professional person who has incredible communication skills - both written and verbal. You have demonstrated Project Administration or Project Contractual/Commercial Administration and Project Financial Analysis experience, or experience in Project Delivery Coordination. You have a detailed understanding of the end-to-end Sales to Project Delivery Lifecycle. You can demonstrate a strong ability to work effectively in a very fast paced and continually changing environment and respond quickly and easily to changing demands, deadlines, and priorities. We are looking for: 

• Someone who is passionate, with great interpersonal skills and strong attention to detail. 
• IT Outsourcing Industry experience. 
• Industry standard certification and/or bachelor’s degree in finance, business, accounting, Project Management or related field. 
• At least 3 years of experience in project financial administration or a similar role. 
• Strong understanding of Project Methodologies. 
• Experience with Enterprise level ERP’s. 
• Strong understanding of financial accounting principles and budgeting practices. 
• Experience with Microsoft Suite applications, such as MS Project, Excel, Outlook, PowerPoint or similar equivalent tools. 
• Excellent analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work effectively in a fast-paced, deadline-driven environment. 
• Ability to work independently and as part of a team. 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Business Development Manager – Newcastle

Description

About The Role

We are seeking an experienced hands-on Business Development Manager to join our sales team. The ideal candidate will be responsible for identifying, developing and maintaining strong and trusting business relationships in the territories covering the Central Coast, Newcastle and up to Coffs Harbour. We already have established relationships in these areas and are looking to have a professional give these clients more focus as well as building new relationships.

The successful candidate would ideally live in or around Newcastle or the Central Coast, as this is where the majority of the clients are located and therefore where the majority of your time would be spent. There would be a requirement for regular visits to our flagship showroom and head office which is located in Sydney. Particularly so during your on-barding.

The Business Development Manager will be instrumental in managing a large list of clients across many market segments from architects to landscape architects, to interior designers, landscapers, and builders. It is your responsibility to seek out where the most opportunity lies. Your personality, effective self-management, motivation and follow through are what will make you successful.

Skills and Experience

• A natural interest and ability in building strong and trusting relationships with people
• The ability to confidently manage client relationships and general day-to-day enquiries
• Great attention to detail in handling business development leads and managing projects from lead to delivery
• An interest in architecture and design
• The ambition to grow and develop existing client relationships through exceptional service and product counsel
• Experience with CRM software a bonus (e.g. Salesforce)
• Ability to work remotely for periods of time, building structure and driving momentum
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Provide after-sales support to retain great relationships
• Ensure prompt and accurate responses to clients’ queries
• Build strong client relationships, through regular communication
• Creating customised sales plans for key clients
• Promote new products/services to existing customers

Benefits

We offer excellent salary and benefits package, with opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Car/ or car allowance, laptop and phone
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

Position Name: Team Leader – Service Delivery (Housing)

Location: Sydney/Melbourne

Skills: Excellent Presentation skills, Housing Experience, Attention to detail, great leadership skills

Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Role Purpose:

To manage the Cx Housing Service delivery business to achieve revenue numbers and KPI’s in line with the agreed business plan target. This will include working closely with the Sales team and support team to drive the targeted outcomes.

A key objective will be the increase in customer satisfaction with service and consulting engagements reflected in the customer surveys and delivery of recognised revenue objectives for the team. You will also be responsible for ensuring we have capability in terms of human resource and infrastructure to achieve the desired outcomes.

Your responsibilities will include the implementation of initiatives to improve the delivery capability, increase utilisation, increase project profitability and reduce risk.

You will establish close working relationships with other business unit mangers within Civica with a focus on the Product, Support and Sales teams.

Role Requirements:

You are required to actively manage the services team and be accountable for the agreed revenue outcomes and performance KPI’s. This will include the development of business processes and approach in line with the promoted company standards.

You will be responsible for ensuring your team is adequately equipped to achieve their individual goals through appropriate training/education and the provision of tools (software and diagnostics) to facilitate the service provision tasks.

Manage and develop a team of service professionals with a comprehensive knowledge of solution elements to facilitate excellent delivery outcomes. The functional specialities within the team include Project Management and Cx Housing and Asset Management Consultants.

Foster and maintain effective communications with customers to optimise the Civica partner relationship model and provide customers better outcomes through the provision of:

• Clearly documented and communicated service agreements
• Services delivered on time and budget to agreed outcome
• Packaged services
• Preconfigured solutions using best practice principles
• Proactive communication process

You will provide appropriate feedback on all these areas back to the business.

You will work with the sales, support and development teams to ensure we are working collectively to deliver to expectation.

Key Performance Criteria:

• Achieve revenue and profit budget in line with agreed target
• Agree and communicate revenue targets for the team
• Achieve high customer satisfaction levels reflected in KPI’s measured through customer surveys and internal monitoring.
• Develop a library of leading practice business processes that can be subscribed to by customers
• Deliver all projects on time and within budget
• Make services available in a timely manner (less than 8 weeks)
• Work toward a target billable utilisation rate of 70%across the team.
• Work closely with the development and support to foster a team culture around shared outcomes i.e. refined support handover process, support blitzes
• Deliver to customers expectation in line with the SOW and Project Plan
• Maintain pre-config and associated documentation (including SOW and Configuration Spreadsheet)
• Continue to monitor and refine our service strategy to achieve the desired outcomes
• Build relationships with key customer accounts for reference ability
• Monitor and review strategies in this sector (locally and internationally) to ensure our offerings and delivery mechanisms remain current.
• Ensure our Projects Co-ordination and governance are equipped to deliver projects to expectation (Prince 2 certified)
• Work with management to provide accurate and regular reporting on forecasts and progress toward targets.

Preferred Skills:

• Strong people engagement ability
• Exceptional corporate presentation
• Cooperative, positive and mature attitude
• A deep understanding of the allocated product market and customer requirements
• Self-motivated, driven and enthusiastic
• Have a strong customer orientation with excellent communication skills for understanding application problems and clearly explaining solutions
• Experience applying technology to Housing business scenarios
• A demonstrated track record of meeting or exceeding revenue targets
• A demonstrated ability to work in team environment.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Become part of our Passionate, Collaborative & Inclusive team 

• Make a difference by inspiring and driving a sustainable water future.  
• Chatswood based (brand new offices!), hybrid work environment, immediate start, F/T Perm 

About us: The Australian Water Association (AWA) is a national not-for-profit organisation and Australia’s biggest water network. Our Purposeis to inspire and drive a sustainable water future.  We work with almost 400 volunteers to provide opportunities for our members to Share, Connect and Inspire through our networks, events, programs and content. We also contribute to the Sustainable Development Goals (SDGs) in our region through our International Program.

This is a wonderful time to join our innovative organisation as we continue to invest and digitally transform into a truly member centric organisation, and you will have an opportunity to contribute to shaping this and making a difference.  

The opportunity:  

• Be part of a dynamic Events, Awards and Digital team showcasing innovative Australian water knowledge and technologies on the national and international stage. 
• Manage and deliver premium in-person, digital and hybrid events in Australia including multi-day and multi-stream conferences, exhibitions, and webinars. 
• Manage the end-to-end production of national and state-based events; everything from program curation and development, managing and engaging with Committees, suppliers, venues, and catering, organising relevant technology requirements and maintaining sponsor relationships, through to financial management and post event reporting. 
• Manage end-to-end delivery of Australian delegations to attend and exhibit at international conferences and exhibitions (e.g. Vietwater) (possible international travel opportunities)  
• Contribute to the achievement of the United Nations Sustainable Development Goals (SDGs) in our region. 

We strive to foster a ‘One AWA’ culture by connecting and working closely with our colleagues, this means collaborating with our Member Engagement Managers in each state/territory to produce and deliver major state-based events. You will also work closely with other members of the broader AWA team on a range of projects. 

What you’ll need to succeed: 

• 1-2 years’ experience in an Event Manager or similar role with demonstrated ability to manage events and exhibitions from conception to delivery.  
• Can-do attitude with a willingness to learn.  
• Appreciation of diversity and cultural sensitivities working with international partners  
• Digitally savvy with proven experience delivering hybrid and digital events.   
• Ability to work with volunteer committees to deliver an event.  
• Self-starter with commitment to the team’s overall success  
• Ability to work across multiple projects simultaneously.   
• Excellent communication and collaboration skills An easy, helpful manner and a calm, unflappable approach will also prove very useful! 

Why you’ll love working with AWA: We’re a diverse collection of people who have come together because we share a common goal to inspire positive change. Our team are supportive and we have an open-minded, forward-thinking, and inclusive culture. We offer a range of employee benefits including flexible work arrangements and a hybrid work environment, time off in lieu, a focus on your professional development and mentorship opportunities, wellbeing initiatives, birthday leave and salary packaging. 

Diversity, Equity, and Inclusion:  We are committed to ensuring diversity, equity, and inclusion throughout our organisation and celebrate difference in all that we do.  

We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives, and experiences, we can strengthen our relationships with our members and influence real change.  

We are committed to building a team that represents a wide variety of backgrounds, perspectives, gender, skills, abilities and locations.  

To apply: Please provide a covering letter specifically addressing the selection criteria together with your CV by no later than Monday 4 March 2024

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Senior Service Desk Engineer who is looking for ad hoc and contract opportunities. This opportunity would be perfect for an IT specialist who is currently studying or returning from long term leave and is seeking part time work or someone running their own small IT business seeking additional work.

Role

In this role you will:

• Provide ad hoc and contract onsite desktop and IT infrastructure support to our customers across Sydney
• Be involved in support and project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Strong experience working with inside IT
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive hourly rate
• Fantastic work culture
• Mature clients who seek great support
• Great dispatch team who will liaise with you to negotiate work and opportunities

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.
Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

What’s the role?

At Naked Wines, Customer Service Team lead means you’re 2IC (2nd in Charge) of, and responsible for the largest team in the organisation; all inbound and outbound customer service, Customer Happiness Team: CHT. 

The primary aim of the team is to help and educate our amazing customers (we literally call them Angels), to get the most out of being a Naked Wines Angel - Spreading the ‘Naked word’ with a proven track record of great service, keeps our Angels coming back for years to come.

Reporting directly to the Head of Operation and Service, you’ll be responsible for the day-to-day running of the service team; motivating, training, and assisting in offering strategic direction.

Responsibilities:

Leadership and Team Management:

• Lead and inspire a team of customer service representatives, fostering a high-performance culture and ensuring a positive work environment.
• Manage and support the team in their day-to-day responsibilities, providing guidance, coaching, and feedback.
• Develop and implement training programs to enhance the skills and knowledge of CS team members.
• Set performance goals, conduct performance evaluations, and address any performance issues or conflicts.

Customer Service Operations:

•  Oversee all customer service operations, ensuring the timely resolution of customer inquiries, complaints, and issues.
•  Monitor customer interactions and guide CS team members on handling complex or escalated cases.

Customer Experience Enhancement:

• Work closely with other departments to improve the customer experience and resolve any systemic issues impacting customer satisfaction.
• Identify trends and patterns in customer feedback and proactively implement solutions to address them.

Communication and Reporting:

• Act as a point of contact for escalated customer issues and provide timely and appropriate resolutions.
• Prepare and present regular reports on customer service metrics, team performance, and customer feedback to HOS
• Communicate effectively with internal stakeholders, providing updates on customer service operations, challenges, and improvements.

Who are you?

• Dynamic, motivated and results-driven people manager 
• Ambitious, creative, a problem solver who knows how to push the envelope to deliver results
• Negotiation and motivational skills 
• Passionate about delivering an outstanding experience for both team members and customers alike 
• Thrives on working in a fast-paced environment 
• Innovative and always looking to challenge the status quo
• Team player
• Good sense of humour

We’ll love you because you:

• Enjoy working as part of a team with a flexible and service-focused approach
• Can exercise good judgement and discretion
• Have a strong knowledge of events, functions and internal Naked Wines processes
• Can manage multiple projects/events at once
• Have your finger on the pulse by being proactive in either contacting customers and/or are innovating ways in which to build events for inbound contacts

Salary

• Base Salary $68,000 + Commission Structure + Super + Employee Share Scheme

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance