Want to bring ideas to life?

As a Senior Civil Engineer you’re no doubt aware of Aurecon – we’ve been a leading design, engineering and advisory company for decades. But why should you choose to join us?

Every project Aurecon delivers leaves a legacy. Every project has sustainability embedded in decision making. And every project is at the leading-edge of technical eminence.

But it really comes down to one, crucial question: what kind of world do you want to create for the next generation? Truth is, the decisions being made right now will determine the future of everything – from the local community to the entire planet. One of those decisions is: who do you decide to work for?

How will your ideas contribute to shaping what’s next?

Due to an increase of work in our project portfolio, we are looking to appoint a new Senior Civil Engineer (Land Development) to join our team. The role will include:

• Ensure all work that is performed is to the appropriate technical standards and Aurecon/client requirements.
• Ensure that all work undertaken is in accordance with appropriate professional and technical standards and practices while meeting Aurecon’s Methodology.
• Liaising and maintaining relationships with clients, sub-consultants and contractors
• Utilisation of your design skills with a background in roads, carparks, earthworks, drainage, utility services designs, pavement design
• Experience in the construction phase of civil infrastructure projects

How will your future be shaped by us?

Joining Aurecon means you’ll be at the award-winning edge of innovation and sustainability. AFR ranked us Top 5 among sustainability leaders and Top 3 of all innovative companies in professional services. One Consult awarded us an innovative design award. Plus, we were Consult Australia’s large firm of the year.

You really can bring your whole self to work and be confident your voice will be heard. We don’t just claim we’re inclusive and innovative, as proven by the independent awards and accreditations we’ve gained. We’ve been recognised for our innovation culture, gender equality and our LGBTI+ inclusion. Plus, we have a robust Reconciliation Action Plan – our fourth edition since 2014.

On a personal level you’ll have access to flexible work hours, remote work, working holidays, part-time and job share options. You’ll also have – a learning programme 100% personalised to you and the option to build your technical mastery in the Aurecon Design Academy which earns you a Graduate Certificate in Design Management from the prestigious RMIT University. Plus, you’ll be supported on every step of your career journey with mentoring, learning and our Careers Hub. Outside of work, you’ll be further supported with competitive paid parental leave, cultural public holiday swaps, plus wellbeing support programmes.

What are we looking for from you?

You’ll have a genuine passion for re-imagining problems and continuous learning to help shape the future.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life.

As well as experience in a similar Senior Civil Engineering Design role. Specifically

• Tertiary qualifications in Civil Engineering
• Part A & B - Water Supply / Sewer Design– Accreditation (MRWA) (preferred)
• Strong written and verbal communication skills, teamwork and self-motivation
• Skills in the design and documentation of civil infrastructure to Australian and Victorian standards
• Advanced knowledge of industry design software, 12D and AutoCAD (preferred)
• Thorough understanding of Council, Service Authority or DoT/VicRoads requirements

Think you know Aurecon? You may be surprised.

Aurecon’s strength has always been our people. It’s our people who build our shared purpose and bring ideas to life. It’s our people who imagine and co-create with our clients a better future for people and the planet. Of course, you’ll probably know lots of our award-winning projects. The new Allianz Stadium in Sydney? That was us. Tāmaki Regeneration in Auckland? That was us too. And the Tseung Kwan O Interchange in Hong Kong? You guessed it, us. So, when you join us, you’ll not only be joining an international design, engineering and advisory company but also a community working together to tackle some of the world’s most complex challenges.

Ready to bring ideas to life?

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued. Visit our website to learn more at www.aurecongroup.com

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As the Senior Electrical Engineer – Wind in the Renewables Engineering team, you'll be at the forefront of this renewable energy revolution and be responsible for the provision of discipline-based asset management expertise to ensure business unit asset risks are identified and effectively managed.

This role will include compliance with statutory and regulatory obligations and the upkeep of asset plans to maximise asset performance of over its life cycle and be responsible for the electrical engineering support of Wind assets within the Renewable Engineering team. 

The role is a 6 (to 9 month) secondment based in either Melbourne or Adelaide with routine travel to operational sites expected.

What you’ll be doing:

• Reviewing wind asset risks and implement effective risk management plans with control measures to mitigate risks.  This also includes implementation of target controls identified.

• Ensuring compliance with AGL Asset Management Standards (aligned to ISO55000) and systems are proactively maintained, and relevant industry standards applied for wind and balance of plant assets.

• Conducting asset related investigations including formal Root Cause Analysis investigations and acting as a point of reference and technical support for managing changes in assets.

• Project managing identified scope of works including liaison with contractors, project coordination and project reporting, as well as new project development in operation and maintenance whole of life costs for new projects.

• Maintaining effective working relationships both internal and external stakeholders to ensure compliance with statutory and regulatory obligations and upkeep of asset plans to maximise asset performance.

• Ensuring that all Health, Safety and Environment Systems and goals are communicated and adhered to while meeting AGL’s policies and standards for HSE management.

What you’ll bring:

• Undergraduate degree in Electrical Engineering as well as CPEng or eligible to be chartered, or able to register for the National Engineering Register.

• Technical experience with wind electrical generation assets is highly desirable.

• Experience in asset management principals in particular ISO55001 Asset Management highly desirable.

• Strong technical and problem-solving skills and prove track record in delivering reliability and efficiency improvements in wind assets.

• Proven interpersonal skills with high quality written and verbal communication skills that can be used across all levels of internal and external stakeholders.

#LI-AM1 #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

PURPOSE OF THE ROLE:

As an accomplished Principal Software Engineer within our dynamic Platform Engineering team, you bring a wealth of experience in software development and a mastery of engineering practices spanning the entire software product life-cycle. Your pivotal role involves steering the evolution of cross-functional platforms, encompassing service chassis, global observability, automation, infrastructure as code, and continuous integration and delivery.

In your enabling capacity, you empower product feature development teams by championing consistent high standards and fostering platform-compatible design, effectively minimizing cross-team friction. As a collaborative leader, you seamlessly engage with members from diverse teams, proactively addressing underlying technical challenges to enhance our engineering productivity continually.

Your strategic insights and hands-on approach position you at the forefront of our platform's innovation, ensuring a robust and streamlined development environment for sustained success.

Main Responsibilities:

- Internal Developer Platform (IDP)

•   Evaluate and architect IDP solutions, providing automation support throughout the product lifecycle, including interfacing with existing tools.

•  Lead the evolution of IDP in collaboration with the Product Owner (PO).

•  Continuously design and refine IDP to streamline our SAFe release train.

- IDP Integrations

• Integrate IDP with infrastructure management tools, ensuring efficient control over infrastructure provisioning, upgrades, and recovery using Infrastructure as Code (IaC) and other relevant technologies.

• Lead the integration between IDP and the Continuous Integration/Continuous Deployment (CICD) pipeline, encompassing source code repository automation, centralized and aggregated solution-level CICD, and governance of CICD practices to eliminate frictions.

• Lead integrations between IDP and the Test Automation framework (Touchstone).

• Lead integration efforts between IDP and Operation Automation, ensuring automated commissioning, monitoring, alerting, and recovery beyond service deployment in the CICD pipeline.

- Piloting and Enabling

• Continuously explore new tools and technologies for application development teams.

• Empower application development teams post Proof of Concept (POC) of new tools or technologies through training and guidance, enabling them to efficiently acquire the necessary skills for future work.

• Collaborate with feature teams on internal application architecture to ensure seamless integration with the overall platform. 

- Team growth

• Mentor junior team members in design and development skills.

• Supervise juniors to ensure proper and timely completion of tasks.

Relevant Work Experience:

• Software Development: 10+ years of professional software development experience

• Software Architecture: Architect, design, and develop sophisticated software solutions.

• Extensive expertise in designing and constructing microservices-based and distributed software architectures.

• Code debugging & troubleshooting :Proficient in advanced code debugging and troubleshooting skills, enabling the diagnosis of issues in code structure and platform architecture.

• System and Infrastructure: Hands-on experience with databases, including MySQL, Mongo, and Elasticsearch.

• Working knowledge of TCP/IP, DNS, and HTTP protocols for understanding data transmission over networks.

• Experience with cloud infrastructure platforms like AWS, Azure.

• Excellent scripting skills in scripting languages.

• Familiarity with Infrastructure as Code frameworks such as Terraform, CloudFormation, or Pulumi.

• Proficiency in monitoring and logging tools like Splunk, ELK stack, and Datadog would be advantageous.

• CI/CD pipeline concepts: Experience with continuous integration/delivery tools such as Jenkins, TeamCity, Octopus Deploy, ArgoCD would be advantageous.

• Container Orchestrator expertise: Kubernetes/OpenShift experience and knowledge would be advantageous.

Nice to have Skills

• Experience with C# and .Net 

• Experience with airline DCS relative development

• Experience implementing TDD, CI/CD

• Experience developing infrastructure for complex solution

• Experience with system monitoring tools and services

• Keen interest in staying up-to-date with the latest technologies.

#LI-APAC24

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Join our team of talented data engineers and take on the exciting challenge of designing, constructing, installing, testing, and maintaining highly scalable data management systems. Not only will you ensure our systems meet business requirements and adhere to industry practices, but you will also have the opportunity to integrate cutting-edge data management and software engineering technologies into our existing data structures. As a leader in our team, you will have the chance to mentor and guide junior data engineers, while ensuring data governance and security policies are followed. In addition, you will play a crucial role in monitoring the performance of our data processing systems to maintain optimal data accuracy. Embrace this opportunity to make a significant impact in the field of data engineering!

Key Responsibilities

• Design, construct, install, test, and maintain highly scalable data management systems.
• Ensure systems meet business requirements and industry practices.
• Integrate up-and-coming data management and software engineering technologies into existing data structures.
• Lead, mentor, and guide junior data engineers.
• Ensure compliance with data governance and security policies.
• Monitor the performance of data processing systems and data accuracy.
• Maintaining the Cl/CD system and code base as per the acceptable industry standard level
• Establish procedures to maintain a high QA standard
• Maintain the cloud architecture spread across multiple accounts
• Adopt new technologies while also using the expertise you have built on modern big data tools and cloud services

• Bachelor's degree or higher in Computer Science, Engineering, or related field.
• At least 5 years of experience in data engineering with a proven track record of designing and implementing complex data solutions.
• Strong programming skills in Python, with experience in developing robust, maintainable, and scalable data processing pipelines.
• Hands-on experience with CI/CD systems, automating workflows, and integrating data quality checks into the deployment process.
• Extensive experience with cloud services, preferably AWS, including the use of AWS data services and an understanding of Snowflake as a data warehousing solution.
• Versatile in working with various forms of data infrastructure, adept at managing both streaming and batch data systems.
• Solid understanding of data modelling, ETL (Extract, Transform, Load) processes, and data warehousing principles, with a commitment to high data quality and accuracy.

Fostering a collaborative, open environment that’s conducive to employee success is the #1 priority at TMGM.

• Growth Opportunities - We value your growth as much as we do ours, so we include educational and career growth opportunities at every level.
• People-First Values -We believe building a great company happens by hiring great people. Our employees’ job satisfaction always comes first.
• Shared Success - We offer revenue share opportunities for the right people, allowing our employees to share in company success.
• Worldwide Team - Our worldwide team means you’ll work with others from all over the globe and gain international experience.

We are looking for a DevOps engineer with 4+ years experience, who has previously spent time building AWS Architectures that are deployed utilising solid coding and testing practices, that lean into best practice CI/CD, Microservices Architecture and Container Technologies.

This is a unique opportunity to join a team that is transforming our company's approach to Cloud Engineering, reducing complexity with a strong focus on developer and customer enablement by embracing self service practices.

You will require:

• Excellent knowledge around infrastructure, infrastructure-as-code and current tooling to support the management and orchestration of AWS Architecture
• Good knowledge of AWS services including Lambda/Serverless, EC2, ECS, IAM, ALB, RDS, Cloudformation/CDK
• Good knowledge of DevOps principles and practices that support best practice CI/CD
• Knowledge of programming / scripting languages
• Conversant on Agile principles, have previously worked in an agile/waterfall/scrum environment.
• Excellent team working and communication skills
• Excellent organisational and time management skills
• Experience or exposure to Observability would be an advantage - tools such as New Relic, Data Dog, Dynatrace etc

Nice to have but not mandatory:

• Terraform Experience
• Gitlab Experience
• Cloudflare or similar CDN technology experience

What you would doing:

• Improving release processes and enabling faster release cadence across our product portfolio through CI/CD improvement
• Developing high-quality standards for CI/CD, container and artefact management, security and code quality compliance scanning, for the deployment of our products to SaaS environments
• Provide a great developer experience to product teams, through both technology and relationship building
• Contribute to team discussions on roadmap, architecture, and strategy
• Participate in agile ceremonies including standups, sprint refinements, planning, reviews, and showcases
• Contribute to the team’s (and your own) continuous growth and improvement by bringing new ideas to the table

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

https://youtu.be/4d-9r4WQteM?feature=shared

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

About us: 

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The Associate Service Technician 24/7 position is a vital role that significantly contributes to the continuity and efficiency of our DC Operations teams. The Associate Service Technician role is designed to uphold the highest standards of operational excellence and to ensure the continued customer satisfaction and data centre uptime we are known for. This role encompasses supporting customers, maintenance and monitoring activities, and is a key role in CDC’s career pathways initiative with investment in learning and development opportunities, as we empower our teams for future growth.

Other responsibilities include:

•  Support and engage with Customers, Service Technicians and contractors undertaking support activities and overseeing maintenance works
• Monitor critical infrastructure to ensure continuity of services and no disruption to client’s or business operations,
• Utilise electronic monitoring systems to proactively oversee and monitor site conditions
• Respond to customer requests and critical events swiftly,
• Ensure personnel are performing activities safely and in accordance with CDC’s processes and procedures.
• Provide timely reporting of events, and support restoration to normal operations.

Benefits, Training and Offerings: 

Our training program provides tailored content through our CDC Academy, specifically designed for individuals starting out in this role. You'll learn hands-on by shadowing and working alongside our experienced Service Technicians, gaining essential knowledge to develop your skillset. This role is pivotal in ensuring the reliability of our data centres, offering an excellent avenue for those looking to launch their career in the Data Centre industry.

About you: 

This is a great opportunity for someone who might not necessarily have a trade qualification, but has an interest in growing and developing a career within a rapidly growing technology company.

• Previous working exposure within IT, telecommunications, trade, industrial facilities, or other technical environments
• Exposure to working with diverse teams, including internal stakeholders, SMEs and external service providers.
• Ability to identify risks and provide effective and innovative solutions.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Closing Date: 11.55pm, Monday the 11th of March 2024

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott have an exciting opportunity for a Data Engineer to join our Data Intelligence capability. Our Data Intelligence specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

Working as a Data Engineer you will get the opportunity to:

• Represent Bailey Abbott, sharing your skills and knowledge to help deliver projects for our clients
• Develop and maintain ETL (Extract, Transform, Load) pipelines to ingest, process, and transform data within our Microsoft Azure-based data lake, utilising Azure Data Factory
• Design and implement efficient data models and schemas in Azure to ensure data quality and reliability, integrating Azure Purview for data governance
• Utilise your proficiency in SQL and NoSQL databases to optimise data storage and retrieval in Azure environments
• Leverage big data technologies such as Apache Spark, Hadoop, or Azure HDInsight to process and analyse large datasets
• Collaborate with data scientists, analysts, and stakeholders to understand business requirements and deliver valuable data solutions tailored for Azure ecosystems
• Write high-quality, scalable code in languages such as Python, Java, or Scala to support Azure-based data engineering tasks
• Continuously monitor, troubleshoot, and optimise data pipelines in Azure for performance and reliability
• Stay up-to-date with industry best practices and emerging technologies in the Azure landscape to drive innovation in our data platform

• Bachelor's degree in a related field or equivalent work experience
• Demonstrated experience in data engineering or a related role, with a specific focus on Microsoft Azure
• Proficiency in SQL and NoSQL databases, with a strong understanding of data manipulation and querying in Azure
• Demonstrable experience in ETL pipeline development using Azure Data Factory, data modeling, and schema design
• Familiarity with Azure big data technologies such as Apache Spark, Hadoop, or Azure HDInsight
• Experience with Azure Purview for data governance and cataloging
• Application of CI/CD and DevOps methodologies, including source code management
• Programming skills in languages like Python, Java, or Scala, with a focus on Azure applications
• Strong problem-solving skills and attention to detail
• Effective communication and collaboration skills in an Agile team setting
• Azure certification or relevant cloud experience is highly desirable
• Exposure to emerging approaches such as Azure Fabric

• Paid Birthday Leave
• Access to Employee Assistance Program
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

Are you looking at building a career within the Print Industry for a global company with a great culture that will invest in your ongoing training and development?

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are currently looking to fill a Field Service Engineer position to join our Melbourne branch - based in the CBD and surrounds. The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the Victoria Service Team, you will ensure customer satisfaction through on site corrective and preventative maintenance on customer equipment reporting to the VIC Service Delivery Manager.

Previous experience in the print industry, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Key Requirements

To be qualified for this position, ideally your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.

• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.

• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding

Strong verbal and written communication skills

Strong customer service skills

Excellent organisation and time management skills

Australian Work Rights are essential

Australian Driver’s License, Working with Children Check and Police Check will be required

Why Konica Minolta?

In this role you will be provided with a fully maintained company vehicle, phone and laptop.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Position Name: Team Leader – Service Delivery (Housing)

Location: Sydney/Melbourne

Skills: Excellent Presentation skills, Housing Experience, Attention to detail, great leadership skills

Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Role Purpose:

To manage the Cx Housing Service delivery business to achieve revenue numbers and KPI’s in line with the agreed business plan target. This will include working closely with the Sales team and support team to drive the targeted outcomes.

A key objective will be the increase in customer satisfaction with service and consulting engagements reflected in the customer surveys and delivery of recognised revenue objectives for the team. You will also be responsible for ensuring we have capability in terms of human resource and infrastructure to achieve the desired outcomes.

Your responsibilities will include the implementation of initiatives to improve the delivery capability, increase utilisation, increase project profitability and reduce risk.

You will establish close working relationships with other business unit mangers within Civica with a focus on the Product, Support and Sales teams.

Role Requirements:

You are required to actively manage the services team and be accountable for the agreed revenue outcomes and performance KPI’s. This will include the development of business processes and approach in line with the promoted company standards.

You will be responsible for ensuring your team is adequately equipped to achieve their individual goals through appropriate training/education and the provision of tools (software and diagnostics) to facilitate the service provision tasks.

Manage and develop a team of service professionals with a comprehensive knowledge of solution elements to facilitate excellent delivery outcomes. The functional specialities within the team include Project Management and Cx Housing and Asset Management Consultants.

Foster and maintain effective communications with customers to optimise the Civica partner relationship model and provide customers better outcomes through the provision of:

• Clearly documented and communicated service agreements
• Services delivered on time and budget to agreed outcome
• Packaged services
• Preconfigured solutions using best practice principles
• Proactive communication process

You will provide appropriate feedback on all these areas back to the business.

You will work with the sales, support and development teams to ensure we are working collectively to deliver to expectation.

Key Performance Criteria:

• Achieve revenue and profit budget in line with agreed target
• Agree and communicate revenue targets for the team
• Achieve high customer satisfaction levels reflected in KPI’s measured through customer surveys and internal monitoring.
• Develop a library of leading practice business processes that can be subscribed to by customers
• Deliver all projects on time and within budget
• Make services available in a timely manner (less than 8 weeks)
• Work toward a target billable utilisation rate of 70%across the team.
• Work closely with the development and support to foster a team culture around shared outcomes i.e. refined support handover process, support blitzes
• Deliver to customers expectation in line with the SOW and Project Plan
• Maintain pre-config and associated documentation (including SOW and Configuration Spreadsheet)
• Continue to monitor and refine our service strategy to achieve the desired outcomes
• Build relationships with key customer accounts for reference ability
• Monitor and review strategies in this sector (locally and internationally) to ensure our offerings and delivery mechanisms remain current.
• Ensure our Projects Co-ordination and governance are equipped to deliver projects to expectation (Prince 2 certified)
• Work with management to provide accurate and regular reporting on forecasts and progress toward targets.

Preferred Skills:

• Strong people engagement ability
• Exceptional corporate presentation
• Cooperative, positive and mature attitude
• A deep understanding of the allocated product market and customer requirements
• Self-motivated, driven and enthusiastic
• Have a strong customer orientation with excellent communication skills for understanding application problems and clearly explaining solutions
• Experience applying technology to Housing business scenarios
• A demonstrated track record of meeting or exceeding revenue targets
• A demonstrated ability to work in team environment.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Do to a sharp increase in new high end print production products into the South East Team,  we are now currently looking to fill a Field Service Engineer position to join our Victorian branch in the South East Print Production team, providing outstanding service and support to our valuable customer base. The successful candidate will be responsible for the installation and support of Colour and B&W print production equipment and ancillary products with associated software & services solutions.

As a member of the Victorian Southeast Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment reporting to the Service Delivery Manager.

Previous experience in the print industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a very strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring you go above and beyond.
• Ability to work autonomously, whilst keeping in constant contact with your team to ensure workload is consistent and transparent.

Essential requirements for this role:

• Demonstrated experience in a similar role, including a high technical aptitude.
• Strong verbal and written communication skills
• Strong customer facing skills
• Excellent organisation and time management skills
• Current Australian Driver’s License and Working with Children Check
• Willingness to work extended hours on standby during the week and weekends as required per a roster

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Why Konica Minolta?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Melbourne Airport Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

About Ofload and our mission:

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role:

We’re currently looking for a talented Data Engineer / Machine Learning Engineer to help leverage our accumulated shipment data to build out a best in class AWS Data Warehouse for use by our Data Science and BI teams.

We are developing some game changing prediction and recommendation engines to disrupt the freight industry and there is an opportunity for the right candidate to get hands-on with not just the ETL process but to also collaborate with our Data Scientists to assist in feature engineering and optimise models for production deployment.

Responsibilities:

• Design, implement, and maintain scalable and reliable data pipelines from our production databases (PostgreSQL/MongoDB/TimeStream) using AWS Glue.
• Collaborate with software engineering, data science and BI teams to understand data requirements and ensure data availability and quality.
• Develop and deploy machine learning models using AWS SageMaker.
• Manage and optimise AWS infrastructure components to ensure performance, scalability, and cost-effectiveness.
• Implement and maintain monitoring and logging solutions for the data and machine learning pipelines.

Requirements:

• Proven experience as a Data Engineer or Machine Learning Engineer, with a focus on AWS technologies.
• Hands-on experience with AWS services such as S3, Glue, Redshift, SageMaker, Aurora and others.
• Proficient in Python and Terraform / CDK
• Strong understanding of data modelling, ETL processes, and data warehousing concepts.
• Experience deploying and managing machine learning models in production.

Life at Ofload:

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

About us

GXE is the end-to-end platform for Investment Funds, Family Offices and Syndicates.

GXE’s mission is to provide digital infrastructure and services for Trustee Services, Custody and Fund Administration.  We provide investors, asset and fund managers with the tools they need to succeed and enable them to focus on their portfolios and investors whilst GXE takes care of everything else.

GXE empowers investors, fund managers and family offices with real-time visibility, efficient workflows, licensing, information security, and more.

A licensed financial services company, GXE holds Australian Financial Services Licence 460870 issued by the Australian Securities and Investments Commission. GXE welcomes clients across sectors, including corporate, credit, family offices, pension and superannuation, private equity, property, and venture capital. 

We are an early-stage startup, and we offer an opportunity to join the team to help shape GXE’s future.

Who we are looking for

We are looking for a high-performing Senior Software Engineer with a strong proficiency in building modern C# .NET Core/.NET 8 (5+ years) web applications, including front-end skills (Razor, VueJs), using cloud services (Amazon), is self-directed, an effective communicator, and takes ownership and responsibility for their work to ensure successful business and client outcomes. If you are confident in building web products all by yourself, if you like having a lot of responsibility and owning the development of products end-to-end, and if you like startups and have already worked on one or likely will someday, you’ll enjoy working on GXE.

You will contribute to developing the GXE SaaS platform and supporting infrastructure by writing new features, gathering requirements, fixing bugs and contributing to the technical roadmap. As a small yet agile team, you will have opportunities to contribute across the entire technical stack, from development improvements to production infrastructure.

The team

You will be reporting to our CTO, Andrew Armstrong, and will be joined by new team members in a small team.

Andrew previously co-founded and was CTO of OmnyStudio.com (acquired by Triton Digital in 2019), an audio management platform used by large media companies.

You will

• Execute Software Development responsibilities
• Design and develop scalable software solutions that meet the requirements of stakeholders. This includes understanding user needs, architecting software systems, writing code, and implementing features to a high-quality standard.
• Test your code to ensure that it functions correctly and meets quality standards.  This includes writing unit tests, integration testing, thorough reviews, and debugging issues that arise during the development process and in production.
• Maintain and enhance existing software systems. This involves fixing bugs, implementing feature enhancements, and optimising performance to ensure that the software continues to meet users' needs.
• Follow best practices and coding standards to ensure the quality, maintainability, security, and scalability of the software you develop. This includes writing clean, correct, modular code, documenting your work, and adhering to relevant coding guidelines.
• Provide technical platform support to clients and internal users, troubleshoot issues, validate technical concerns, and address client feedback to ensure a positive client and user experience.
• Stay up-to-date with emerging technologies, tools, and trends in the field of software development.  This includes attending conferences, participating in training programs, and self-learning to improve your skills and knowledge continually.
• Be a leader and Client advocate.
• Engage with Clients and Stakeholders where required
• Contribute to Team Success

What success looks like

In the first week, you can meet the wider team, dive into our technical stack, and ship changes to production.

In the first month…

You will immerse yourself in understanding GXE's vision, strategy, platform, and client base, alongside getting acquainted with the team. You will delve into the technical stack, development environment, and platform documentation to grasp the technical aspects fully. You'll become familiar with the technical stack by contributing changes to various parts of the platform. Participating in code reviews will help you understand the team's coding standards, best practices, and architectural approach. You'll also gain insights into current projects and priorities by attending meetings, reviewing documentation, and shadowing team members. Additionally, you will meet with your manager to establish short-term and long-term goals aligning with the team's objectives and GXE's overarching priorities.

In the first three months…

You will escalate your involvement by taking charge of small to medium-sized features or projects, engaging in every phase from product definition and design to implementation, deployment, and documentation. You'll showcase your leadership by presenting these projects to the team. Collaboration with stakeholders and clients will be key to gathering requirements and ensuring that technical solutions align with business goals. You'll actively participate in GXE's quarterly planning, contributing to the documentation process through various means, such as writing tickets, updating technical documentation, and preparing design documents. Additionally, you'll seek and incorporate feedback from peers, managers, and stakeholders to identify and act on areas for improvement, furthering your professional development.

In the following months…

You will progress to owning medium to large features and projects, overseeing the entire process from requirements gathering to successful delivery. This period will also see you contributing to the long-term technical roadmap, highlighting your growing influence on the strategic development direction. You'll have opportunities to engage with the entire technical stack, which includes making development improvements and enhancing production infrastructure. This broadened scope of work will allow you to impact the organisation's immediate and future technical landscape significantly.

You have

• Strong proficiency in writing modern C# .NET Core / .NET 8 (5+ years) web applications
• Comfortable with front-end development (Razor, Vue.js/TypeScript)
• Proficient with GitHub, CI/CD, unit testing, PostgreSQL, and delivering well-tested code
• Experience integrating with cloud platforms (Amazon / Azure / Google)
• Self-directed and proactive, with a strong sense of ownership and a commitment to delivering successful outcomes at a fast pace with attention to detail
• Effective communication, time management and collaboration skills with the ability to work well in a team environment and on your own
• Proven track record of delivering high-quality software products in a fast-paced environment
• A deep practical understanding of software development and awareness of industry trends

Nice to have

• Hold a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Domain knowledge within financial services (particularly in family offices, private equity, property development, and venture capital) is beneficial.
• Experience building in the financial services space
• Experience building and operating microservices applications

The benefits 

At GXE, we are proud to provide an environment that encourages and celebrates innovation, collaboration and success. We are dedicated to creating an inclusive workplace that values and respects each employee’s unique talents and perspectives.

We are committed to providing our employees with the necessary resources to excel. We offer competitive salaries, comprehensive benefit packages, and opportunities for professional development and career growth.

At GXE, each employee is an integral part of our success. We strive to create a work environment that promotes respect, trust and collaboration. We recognise that each employee has unique talents, experiences and perspectives that contribute to the success of our company. We will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

We are always looking for talented and motivated individuals to join our team. If you are looking for an opportunity to grow professionally and personally, GXE is the perfect place. 

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Senior Service Desk Engineer who is looking for ad hoc and contract opportunities. This opportunity would be perfect for an IT specialist who is currently studying or returning from long term leave and is seeking part time work or someone running their own small IT business seeking additional work.

Role

In this role you will:

• Provide ad hoc and contract onsite desktop and IT infrastructure support to our customers across Sydney
• Be involved in support and project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Strong experience working with inside IT
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive hourly rate
• Fantastic work culture
• Mature clients who seek great support
• Great dispatch team who will liaise with you to negotiate work and opportunities

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.
Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

What’s the role?

At Naked Wines, Customer Service Team lead means you’re 2IC (2nd in Charge) of, and responsible for the largest team in the organisation; all inbound and outbound customer service, Customer Happiness Team: CHT. 

The primary aim of the team is to help and educate our amazing customers (we literally call them Angels), to get the most out of being a Naked Wines Angel - Spreading the ‘Naked word’ with a proven track record of great service, keeps our Angels coming back for years to come.

Reporting directly to the Head of Operation and Service, you’ll be responsible for the day-to-day running of the service team; motivating, training, and assisting in offering strategic direction.

Responsibilities:

Leadership and Team Management:

• Lead and inspire a team of customer service representatives, fostering a high-performance culture and ensuring a positive work environment.
• Manage and support the team in their day-to-day responsibilities, providing guidance, coaching, and feedback.
• Develop and implement training programs to enhance the skills and knowledge of CS team members.
• Set performance goals, conduct performance evaluations, and address any performance issues or conflicts.

Customer Service Operations:

•  Oversee all customer service operations, ensuring the timely resolution of customer inquiries, complaints, and issues.
•  Monitor customer interactions and guide CS team members on handling complex or escalated cases.

Customer Experience Enhancement:

• Work closely with other departments to improve the customer experience and resolve any systemic issues impacting customer satisfaction.
• Identify trends and patterns in customer feedback and proactively implement solutions to address them.

Communication and Reporting:

• Act as a point of contact for escalated customer issues and provide timely and appropriate resolutions.
• Prepare and present regular reports on customer service metrics, team performance, and customer feedback to HOS
• Communicate effectively with internal stakeholders, providing updates on customer service operations, challenges, and improvements.

Who are you?

• Dynamic, motivated and results-driven people manager 
• Ambitious, creative, a problem solver who knows how to push the envelope to deliver results
• Negotiation and motivational skills 
• Passionate about delivering an outstanding experience for both team members and customers alike 
• Thrives on working in a fast-paced environment 
• Innovative and always looking to challenge the status quo
• Team player
• Good sense of humour

We’ll love you because you:

• Enjoy working as part of a team with a flexible and service-focused approach
• Can exercise good judgement and discretion
• Have a strong knowledge of events, functions and internal Naked Wines processes
• Can manage multiple projects/events at once
• Have your finger on the pulse by being proactive in either contacting customers and/or are innovating ways in which to build events for inbound contacts

Salary

• Base Salary $68,000 + Commission Structure + Super + Employee Share Scheme

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance

Love getting out on the road, solving problems on your feet and meeting new people? A role as a pest control technician with Rentokil Initial could be what you’re looking for.

As a pest control technician, you’ll be responsible for working with commercial and residential customers to keep their premises pest-free.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Rentokil Initial team:

• Working for the world’s largest pest control company
• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid manual driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police check
• Experience working independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both verbally and in writing
• Confident using a mobile phone service app/tablet
• Manage, maintain and build upon client relationships

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

“The culture is really supportive, you feel like you’re included by the whole business.”

Suzy Harris

Technician

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

Local Service Manager

“I’ve recently become a new dad and was supported to take the time off with no pressure.”

Ronald Weir 

Local Service Manager

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Armidale area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

About Twine

We're a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. Twine's experts get to participate in generating quality datasets at an unprecedented scale. With over half a million registered freelancers and a growing roster of 35,000+ companies, we've become the comprehensive solution for freelancing.

Our Mission

At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That's where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they're businesses or individual freelancers, to thrive in their creative endeavours.

About the Role

We are seeking a Senior Data Engineer - 3 Month FTC for a leading education institute. You will be working with dimensional modeling, data warehousing concepts, and Azure Data Services.

• Extensive experience in data modeling and testing
• Knowledge of dimensional modeling, data warehousing concepts
• Familiarity with relational databases and SQL querying
• In-depth knowledge of Azure data services like Azure SQL Database, Azure Synapse Analytics, Azure Data Lake Storage
• Proficiency in SQL Spark, Python, SQL Server
• Understanding of Azure security best practices and compliance requirements
• Experience in designing and developing data models within Azure Cloud and Synapse
• Ability to translate business requirements into technical data models