Do work that matters

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• Having a resilient nature is essential in this role
• The ability to master different technologies and multitask

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Sunday
• 7.00am-10.00pm
• You will need to be available to work weekends on a regular basis (every 3-6 weeks)

Training commences on the Monday 13 May  with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday 9-5pm.

*Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.  

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

• We embed quantitative analytics within highly critical platforms in the Institutional Banking and Markets (IB&M) division of CBA!

• You are a quantitative developer/engineer/analyst or exceptional software engineer with a strong numerical or data analytics skillset in Python, and exposure to modern software engineering practice!

• Together we can build a robust and automated business on top of our industry leading financial tech stack!

See yourself in our team

IB&M is responsible for managing the Group’s relationships with major corporate and government clients and institutional investors, and provides a full range of capital raising, transactional and risk management products and services.

IB&M’s success will be achieved through the effective implementation of our strategic initiatives. QDAT’s (Quants, Data, Analytics and Technology) purpose is to power, transform & grow IB&M, supporting its strategy via a centre of excellence using data, mathematics, insights, and technology to deliver exceptional results for our clients and the wider Group.

Do work that matters

Armed with a Python-based state-of-the-art financial platform and streamlined continuous integration/deployment pipeline, you will be responsible for automating our business end-to-end, ultimately providing insights to our customers, the team, and our stakeholders. As a talented, valuable team player and self-motivated Quantitative Engineer you will bring your skills in Python and data-focused analytics or application development.

On a day-to-day basis

• You will be part of a nimble team of high-performing engineers going above and beyond, to build creative solutions that deliver impactful outcomes to solve our customers’ most complex financial operational and business problems

• Utilise your quantitative skillset to put data at the heart of decision making

• Enable our business to scale through your software engineering skills

• Your commitment to automate and manage all risks (Financial / operational) will enable our business to endure

• Digitalise IB&M’s end-to-end deal life cycle from origination through to credit approval to in-life monitoring through to refinancing

We are interested in hearing from people who have

Please note that we’re interested in hearing from people who might not meet all the following criteria. We’re open to working with the right candidate to fill any skill gaps during your journey at CommBank. 

• Demonstrated expertise in numerical skills, quantitative methods

• Sound understanding of financial markets and/or corporate & institutional lending products is advantageous

• Proven experience with best-practice software engineering with a high level of software engineering knowledge and ability

• Expertise as a Quantitative Developer in delivering insights and analysis to improve financial and operational risk posture

• Commercial focus to allow our business to maximise profitable growth and customer satisfaction outcomes

• An innate ability to effectively communicate with all stakeholders from sales to technical leadership groups

• Continuously striving to learn new skills along with a positive ‘Can-do’ attitude

Working with us

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office.

We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. 

If this sounds like you, please apply now!