Oaks Sunshine Coast Oasis Resort are looking for a part time Night Guest Service Agent who is passionate about providing excellent customer service to join the team. This position will primarily work Monday and Tuesday nights, 10pm - 6am. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rate:

Monday - Friday: $25.80 + late night/ early morning penalties 

Saturday: $32.25 + late night/ early morning penalties 

Sunday: $38.70 + late night/ early morning penalties 

The purpose of this position is to lead the technical outcomes of our customer projects in the APAC region. While working predominantly with regional customers, this role will also involve working closely with the project team to provide customers with a consistent high-quality solution. You will ensure customer satisfaction, margin control, timeframe and quality goals are met. This role is responsible for ensuring our technical solutions are compliant and while meeting the contracted technical outcomes.

Our Project Delivery team is as passionate about our customers as they are about our products. They need to be deeply committed to ensuring that our products and customer support/technical support services assist in protecting and enhancing our customer’s brands.

Key Responsibilities:

Technical Design

• Produce detailed layout designs for small projects up to large turnkey projects by selecting best fit products
• Produce machine layouts using 2D/3D models and drawings
• Accurately record data relating to projects and ensure this aligns with the specification document and take action to resolve any outstanding questions
• Provide engineering support in the delivery and commissioning phase of projects
• Processing order entry for internal products
• Specifying and ordering 3rd party equipment to integrate with our own equipment

Project Documentation

• Understands total project documents required and coordinates and collates documentation to an excellent standard
• Coordinates a Master project layout of each Product and Third Party Supply
• Accurately record data relating to projects and ensure this aligns with the contract and take action to resolve any outstanding questions
• Produce regular reporting on project process
• Working with 3rd party equipment suppliers to correctly integrate with our own
• Assisting with internal improvement projects, (e.g. Pre-Quote Questionnaire, Team Planner, Pricing Sheet updates etc.)

Relationship Management

• Engages with the customer via email, phone and in-person, presenting a polite and professional manner and displaying commercial sensitivity to establish and maintain a strong and trusted relationship
• Provides product support according to standard rules where appropriate including cost structuring, assembly, installation of the product and advice on minor customisations 

Solutions Engineering

• Work with sales teams to prepare accurate system proposals and specifications for customer contracts
• Validate assumptions and identify risks

Customer Project Design, Development & Execution

• Design and engineer customer solutions to match the defined contracted specifications
• Prepare solution demonstrations for customer functional acceptance test sign-off
• Work to project budgets, timeframes and quality frameworks to achieve project goals
• Identify, mitigate and manage project risks
• Ensure compliance of each project is maintained and documented
• Provide high quality project documentation

The Nine Publishing Technology team continually delivers and maintains premium, market leading digital products, including: smh.com.au, theage.com.au and afr.com.au across multiple platforms and systems.

Software Engineers are responsible for the design, development, and delivery of products and services that delight our customers, and grow the business.

You will be responsible for developing high-quality, scalable and high performing solutions that align to business and technology goals. You will be working with technology leaders and other senior engineers to ensure consistency of our practices and processes across the Publishing Technology team.

Nine's Data Engineering team is on a mission to modernise how we store, consume and process data to derive value from it. We're building and managing cutting-edge pipelines, applications, and infrastructure, handling hundreds of millions of daily events, and crafting rich data models that inform business decisions at every level.

Currently, we're embarking on an exciting journey to migrate our legacy data pipelines and services from AWS to GCP. This is a unique opportunity for a seasoned Data Engineer to play a pivotal role in modernising our data ecosystem, ensuring seamless data flow, and unlocking new possibilities for innovation and growth.

As a Senior Data Engineer specialising in cloud migration, you'll be:

• Analysing and assessing our existing AWS data pipelines and services, identifying areas for optimization and standardisation, and formulating a comprehensive migration plan.
• Collaborating with product and business stakeholders to create a plan for the 'future state', including data sources, sinks and transformations
• Tracing the data lineage to understand how data moves through the system.
• Identifying under-utilised assets that could be retired

Familiarity with the below areas would be beneficial:

• Designing and implementing new data pipelines and infrastructure in GCP, leveraging the platform's full potential for scalability, efficiency, and reliability.
• Adhering to Nine's data standards and industry best practices, ensuring our GCP environment is robust, secure, and primed for future growth.
• Sharing your expertise with other team members, fostering a culture of continuous improvement, and contributing to our collective knowledge and skill set.