As a Field Service Technician, you'll be the go-to expert for our customers, ensuring their needs are met with excellence. This role requires some travel and a commitment to our core values. Your responsibilities will include: 

• A Mechanical trade and relevant qualifications/licenses 

• Type-A or Type-B Gas fitting qualifications are desirable with training to be provided to the right candidate 

• You will have demonstrated maintenance experience in an industrial environment, knowledge of systems common to a continuous processing plant 

• Remedial skills of mechanical, electrical and steam plant equipment 

• You will need a Manual Car Licence 

• White Card Construction Licence  

• Understanding of welding competencies and principles desirable 

With well laid out strategies and plans, we continue to grow and looking for a full time Boiler Field Service Engineer/Technician to assist in delivering exceptional services to our clients. 

The Field Service Engineer/Technician will be responsible for supporting customer needs with excellent customer service, while maintaining company values. Functions of the role will include. 

Boiler and related system installation, maintenance and repairs 

• Mechanical installation of new systems 

• Plumbing experience is desirable 

• Troubleshooting experience of mechanical or water/steam based systems 

• Periodic Servicing & Breakdown  

• Competitive Salary: Based on experience. 

• Comprehensive Benefits: Uniform, phone, and company service vehicle provided. 

• Sustainability & Innovation: Join a forward-thinking business that focuses on sustainability and constantly pushes the boundaries. 

• Growth & Development: We invest in the ongoing growth and development of our people by fostering strong relationships and providing continuous learning opportunities. 

• If you're excited about making a difference and growing with us, we'd love to hear from you. Apply now and be a part of our innovative and dynamic team! 

The Squiz product team is expanding as it works to deliver a cloud-based digital experience platform (DXP). Squiz DXP (Digital Experience Platform) is a software solution that helps businesses to create and manage digital experiences for their customers. It provides a wide range of tools and features that can be used to build and maintain websites, mobile apps, and other digital channels.

As a Software Engineer for the Search core product team, you will be responsible for building and maintaining a world-class search engine product using best practices and techniques. The core team is currently undertaking significant enhancements to the core search engine, with a focus on cutting edge technologies such as AI/LLM integration.

Responsibilities

• Create, improve and maintain code, with a focus on back-end development of the search engine core
• Contribute towards C to C++ uplift of existing code base
• Development of code that has been run in production environments with users
• Develop/enhance robust application code which meets all technical requirements
• Apply best development practices across all your work
• Write and maintain software documentation

Skills

• Experience using C/C++ coding languages, experience with Java would also be beneficial
• Knowledge and interest in information retrieval and/or machine learning is a major benefit but not essential
• Good understanding of testing principles and frameworks
• Good understanding of extensible, modular software design
• Some understanding of DevOps principles and practices would be a plus
• A self-motivated individual who communicates and articulates well

Location

• This position is open to candidates in the eastern states of Australia

Why work for Squiz? 

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are: 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

About V2:

V2 is a transformation consultancy that helps customers solve their most pressing technology problems in a manner that sets them up for future success. We have expertise across customer experience & design, data, software and cloud and are able to provide integrated end to end solutions. With a zero dependency approach, our aim is to empower our customers so that they have the right skills and processes to succeed.

About the role:

We are looking for a Data Professional who is highly technical and hands-on, who can support data strategy sessions with our customers, can contribute to architecture and solutions, cut code and ensure successful delivery of our engagements. You are both highly technical and a very personable people person, with strong credibility among your peers. You will have a broad technical understanding in Data, ideally across all of our Data capabilities: Data Strategy, Data Engineering, Data Science, ML & Generative AI.

What will your day look like:

• Working with customers solving challenges
• Hands-on implementation of data solutions
• Setting technical standards on the customer engagements
• An interest in public speaking and sharing internally and potentially at tech meetups.

Requirements:

• 5+ years of experience working in Data & proficiency in programming languages such as Python 
• Experienced with Data Science (ML/AI)
• Strong Cloud  experience (AWS, GCP or Azure)
• Familiar with Snowflake and/or Databricks 
• Strong empathy and ability to build relationships with the broader teams
• Excellent communication and collaboration skills to work with cross-functional teams

Benefits:

• Competitive Salary package
• Pick your equipment
• Gifted Day Off (“VersionUp Day”)
• Generous parental leave
• Well funded start up $$$
• Annual Training budget
• Mentorship Program
• Clear promotion pathways
• Flexible working
• Meet-ups & socials
• 97% Rating on corporate social responsibility

Apply Now:

If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

As an CX Engineer (IT Logistics and Workshop technician), you will provide support to Field Service delivery for device and common application technology. You will do this by fulfilling a range of tasks focused on maintaining a healthy supply chain to the field team.

In addition, you will assist in providing an IT concierge service at a pick-up / drop-off (PUDO) point also knowns as the Tech Lounge. This role is located on site at a customer office South of Brisbane.

Your core responsibilities will consist of:

• Providing a Level 1 IT support service for all end user walk-ups
• Assist users by appropriately directing them to various additional support channels via established processes and procedures.
• Process incoming IT Stock – receipt / validate incoming stock, put away stock into shelves for IT use, update system stock quantities
• Stock maintenance – stocktake locations including Minimum stock level (MSL) spot checks.
• Storeroom hygiene – ensure storeroom is maintained by disposing of excessive packaging, safety standards/processes are followed, stock is stored in designated locations
• Complete basic repairs to serviceable end user devices – laptop battery replacement, memory upgrades, Customer Replaceable Unit (CRU) swap outs (eg. Desktop CPU Fans).
• Process device warranty with 3rd party hardware vendors (end-to-end). Dell, Microsoft, Apple (lodge RMA, schedule onsite repairs or ship devices for repair / replacement and return repaired items to usable stock).
• Work with team leads and managers to develop improvement recommendations for all areas within this role (Logistics, Repairs, Tech Lounge)
• Update process documentation (Knowledge Management)
• Ensuring all policies, procedures and work instructions are followed
• Other duties relevant to customer IT support as required.

About You

• A passion for hand-on IT in all forms
• IT certification – Cert IV Information Technology or similar (CompTIA A+)
• Possess strong written and verbal communication skills;
• Practical and demonstratable experience in end user device support
• Have a desire to improve processes and procedures.
• Pride yourself on your ability to manage multiple competing priorities with a high attention to detail
• 2+ years’ experience in a customer service role
• 1+ years’ experience in IT role highly regarded but not necessary

Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.

Here is how our benefits help you Belong, Grow and Thrive

• Equal Paid Parental Leave to all primary and secondary carers
• Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.  
• Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
• Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together! 

• Bring your passion and feel the energy
• We offer flexibility, hybrid/remote working - we value our people
• Team discounts across Endeavour Group

The Senior Systems Engineer - Deliver plays a critical role in designing and implementing network infrastructure to support the Endeavour Group’s business objectives. This position requires a high level of technical expertise in networking technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams and vendors.

• Design, implement, and maintain network infrastructure to support business objectives.
• Provide technical expertise in networking technologies and problem-solving skills.
• Ensure network security measures are implemented and maintained.
• Troubleshoot complex network issues and provide escalated support.
• Lead network projects and collaborate with cross-functional teams.
• Mentor junior engineers and contribute to continuous improvement efforts.
• Develop and enforce network security policies and procedures.
• Communicate technical information effectively to non-technical stakeholders.
• Stay abreast of industry trends and recommend network enhancements.
• Deliver high-quality network services and ensure customer satisfaction.
• Transition technologies from delivery to operations.

Sound good? Read on.

Here is a taster of what you can expect in this role

• Develop network design strategies based on business requirements and industry best practices.
• Design and implement scalable, secure, and highly available network solutions.
• Evaluate new technologies and make recommendations for network enhancements.
• Lead the implementation of network projects, including configuration, testing, and deployment of networking equipment and protocols.
• Collaborate with vendors and contractors to ensure successful project delivery.
• Conduct network performance tuning and optimization activities.
• Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems.
• Create and maintain comprehensive network documentation, including diagrams, configurations, and procedures.
• Train and mentor junior engineers and IT staff on network technologies and best practices.
• Develop and deliver technical presentations and training sessions as needed.
• Collaborate with IT and security teams to integrate network systems with other technology platforms.
• Conduct performance analysis and capacity planning to optimize network performance and scalability.
• Document network configurations, procedures, and troubleshooting steps in accordance with architectural and operational standards and policies.

• Be uniquely you, come as you are

You’re customer focused and passionate about being part of a tribe of great people and you actively contribute to your workplace community.

With a growth mindset, you orient around doing what’s meaningful, purposeful and delivers value. You’re excited about being part of a data-led transformation at one of Australia’s biggest companies.

You’re curious and empathetic. You have an eye for the bigger picture while also ensuring the details are in order. You deal with complexity by collaborating with colleagues, listening to customers, testing ideas and continuously learning. You take authorship for what you create.

Our Chapter combines Data Engineering concepts to deliver data centric systems, products and applications.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Analysis

  • Work with squad members and business SMEs to understand the requirements including business problem or opportunity, data feed/pipeline requirements, model design, features and/or reporting requirements

  • Contribute to documentation of requirements and user stories in Jira/Confluence, as required

• Delivery

  • Design, Build and deploy data pipelines required for the relevant initiative - could be to support analytics, reporting, machine learning, data migration and/or data archiving requirements

  • Document relevant information required for knowledge sharing across the team and for operational support handover

  • Knowledge sharing amongst the data engineering chapter and squad team members

  • Collaborate with team and stakeholders to ensure successful delivery

  • Contribute and adhere to technology standards, data governance & privacy policies and IT security standards

  • Adhere to corporate governance policies and architecture best practice

  • Attend/contribute to squad agile ceremonies (e.g. standups, sprint planning etc)

  • Where required, support ML Engineers to implement and deploy scalable ML models and features (as designed by data scientists), adhering to enterprise CI/CD and devops practices

  • Where required, support ML Engineers to optimise execution performance (time and cost) of models

  • Where required, support integration, orchestration and visualisation components.

• Operations

  • Contribute and assist with handover documentation to by used by operations team for new builds/enhancements

  • 3rd level support for incidents relating to productionised data pipelines, Tableau and/or ML models

  • Comply with the change process and provide inputs, as required, and attend CAB, where required

• Bring your passion and feel the energy
• We offer flexibility, hybrid/remote working - we value our people
• Team discounts across Endeavour Group

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

THE OPPORTUNITY

Cruise Whitsundays are seeking Marine Vessel Engineer's (MED 1) to join the team on a casual basis.

Offering a unique lifestyle roster based out of Airlie Beach, The Whitsundays. Working 4 days one week and 3 the next where you never work a full weekend!​ 

This is a hands-on position which oversees, through relevant procedures, the safe mechanical operations of vessels ensuring all repairs are conducted safely and efficiently.

What you will be doing?

• Perform daily engine and machinery checks on assigned vessels
• Alongside the Master, management and safe operations of the vessel in accordance with policies and procedures
• Diagnose system problems as and when they occur
• Ensure all maintenance requirements and ramifications are recorded
• Coordinate and maintain effective vessel preventative maintenance programs
• Accurately maintain logs and work orders through to job completion and sign off
• Assist with securing vessels at the various marinas and island jetties
• Be involved in safety drill practices as required by the Master
• Assist with guest experience duties including meeting and greeting of guests

ABOUT YOU

To be successful in this role, you will have the ability to work autonomously as well as part of a team with excellent communication and problem solving skills. You will have demonstrated experience in conducting risk assessments and introducing practical safety measures. 

The ideal candidate will be an experience Marine Engineer preferably within the Marine Tourism industry.

Requirements

• AMSA Marine Engine Driver Grade 1 NC
• HLTAID011 Provide First Aid & Provide Cardiopulmonary Resuscitation
• HLTAID015 Advance Oxygen Therapy
• Responsible Service of Alcohol (QLD)
• National Police Clearance
• Working with Children's Check (Blue Card)

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• 50% off at the Cruise Café & Bar
• 50% off the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

About the Role:

A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service and Fulfilment Coordinator, based in Brisbane. This role will be responsible for organising the day-to-day fulfilment activities for our customers all across Queensland and coordinating the regular delivery of stock to our warehouse, ensuring a smooth process from start to finish.

We are looking for an outgoing individual, who’s a people person with a passion for customer service and fulfilment. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career progression and development opportunities.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website - https://www.ecooutdoor.com.au

How is it to work with us - https://youtu.be/NUcF0d6IRUc

Or visit our LinkedIn or Instagram pages.

Skills & Experience:

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organizing the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Liasing with external freight partners to coordinate deliveries all over Queensland
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

• Good base salary
• Great team culture
• Pro work/life balance organisation

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position

Our Carbon and Energy Reduction Department requires an Energy Efficiency Engineer to work with our growing list of clients that are eager to implement changes that are good for their business and the environment. 

You will get to review their energy use and their infrastructure to develop recommendations and solutions that drive energy efficiency and cost reduction. Our methods are based on measurement and verification, using data to drive our decisions. 

As an Energy Efficiency Engineer, you will have a range of on the job duties that will have you work with a diverse and interesting client base. Some of your deliverables will be to:                                                                                

• Conduct site visits to understand how our clients use their energy and identify improvement opportunities
• Identify client motivation for energy efficiency activities
• Gather and interpret energy data
• Work with our sales team to best position energy efficiency solutions
• Conduct sub system and whole site energy audits to Australian Standards
• Assessment of projects for energy certificate eligibility
• Collection of evidence to satisfy energy efficiency scheme requirements
• Generating reports, proposals, and client communications

We want someone who genuinely wants to make a difference and is passionate about energy efficiency and knows that anything is possible. You will need to have confident and positive outlook and enjoy working in a diverse and inclusive environment.

Experience and an academic background in any of the Engineering disciplines, or industrial processes, along with real knowledge of energy efficiency and emissions reduction will be ideal. Measurement and Verification certification and Audit training will be considered an advantage but is not essential.  We will invest in you and provide training so that your career thrives. 

We take our work seriously, but not necessarily ourselves; we are inquisitive and always look to have fun in what we do.  We look out for one another, draw on each other’s expertise and take pride in making a difference.

This position can be based in our Brisbane, Sydney or Melbourne office, all with onsite parking, an easy commute and modern facilities. Intra and interstate travel will be required.

We put safety, diversity, our people, and client satisfaction above all else. We look forward to reviewing your CV and cover letter”.

We take our work seriously, but not necessarily ourselves; we are inquisitive and always look to have fun in what we do. We look out for one another, draw on each other's expertise and take pride in making a difference. We don't mind where you live, because you can work from home.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location for this role is on customer site in the Brisbane area. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

About the Role              

As the Client Services Manager, you will oversee the day-to-day operations of our support teams, ensuring the delivery of exceptional service to our clients. Your role involves leading, coaching, and driving the teams to meet key performance indicators (KPIs) through ongoing training, process improvements, and skill enhancement.

Additionally, you will handle client escalations, drive continuous improvement initiatives, and collaborate with stakeholders to align support strategies with client experience goals.

Other keys areas of responsibility will include:

• Lead, coach, and drive support teams to deliver exceptional service and meet KPIs;
• Manage staffing levels and ensure a high level of knowledge within the team;
• Communicate job expectations, provide feedback, and address underperformance.
• Handle client escalations effectively and maintain a comprehensive understanding of business applications.
• Identify and drive continuous improvement opportunities in the support experience;
• Act as a change leader, ensuring operational readiness and capability uplift;
• Collaborate with stakeholders to adapt the support model and align with client experience strategy.
• Produce regular reports on key metrics and monitor support tickets across departments;
• Assist in providing technical training to support teams and demonstrate excellent problem-solving skills.

About you

A customer focused, engaging and inspiring leader, you will have previous experience leading high performing teams in a contact centre environment.  You enjoy a fast-paced environment, dedicated to quality customer interactions, delivered by a highly knowledgeable team. You are comfortable managing change and underperformance and do so with a hands-on method. 

You will also bring:

• Proven track record of leading client service teams, setting goals, defining KPIs, and providing clear direction while fostering a culture of accountability;
• Ability to coach and enhance employee performance, promote team spirit, and communicate proactively to ensure inclusivity and recognise contributions effectively;
• Hands-on experience in implementing and maintaining quality assurance standards to ensure consistent service delivery excellence;
• Ability to establish strong relationships with customers, employees, and cross-functional teams, adapting communication styles to suit various audiences and managing conflicts positively;
• Strong organisational abilities with a focus on planning and execution, following established procedures to ensure customer satisfaction and service delivery efficiency.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you,  we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role. 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

We are looking for a DevOps engineer with 4+ years experience, who has previously spent time building AWS Architectures that are deployed utilising solid coding and testing practices, that lean into best practice CI/CD, Microservices Architecture and Container Technologies.

This is a unique opportunity to join a team that is transforming our company's approach to Cloud Engineering, reducing complexity with a strong focus on developer and customer enablement by embracing self service practices.

You will require:

• Excellent knowledge around infrastructure, infrastructure-as-code and current tooling to support the management and orchestration of AWS Architecture
• Good knowledge of AWS services including Lambda/Serverless, EC2, ECS, IAM, ALB, RDS, Cloudformation/CDK
• Good knowledge of DevOps principles and practices that support best practice CI/CD
• Knowledge of programming / scripting languages
• Conversant on Agile principles, have previously worked in an agile/waterfall/scrum environment.
• Excellent team working and communication skills
• Excellent organisational and time management skills
• Experience or exposure to Observability would be an advantage - tools such as New Relic, Data Dog, Dynatrace etc

Nice to have but not mandatory:

• Terraform Experience
• Gitlab Experience
• Cloudflare or similar CDN technology experience

What you would doing:

• Improving release processes and enabling faster release cadence across our product portfolio through CI/CD improvement
• Developing high-quality standards for CI/CD, container and artefact management, security and code quality compliance scanning, for the deployment of our products to SaaS environments
• Provide a great developer experience to product teams, through both technology and relationship building
• Contribute to team discussions on roadmap, architecture, and strategy
• Participate in agile ceremonies including standups, sprint refinements, planning, reviews, and showcases
• Contribute to the team’s (and your own) continuous growth and improvement by bringing new ideas to the table

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

https://youtu.be/4d-9r4WQteM?feature=shared

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.