Function & Sales Manager - Springwood Hotel

• $73,700 + Super
• True Event Manager role
• Amazing perks - check out our full benefits at the bottom of this ad

Springwood Hotel in QLD is a vibrant destination that combines modern amenities with a welcoming, community-focused atmosphere. Known for its excellent service, spacious function rooms, and a range of entertainment options, it’s the go-to venue for events, gatherings, and celebrations. 

As the Function and Sales Manager, you’ll play a pivotal role in shaping unforgettable experiences for our guests, working with a dynamic team to coordinate and deliver exceptional events. This is the perfect opportunity to showcase your sales expertise, build strong client relationships, and contribute to the continued success of a well-loved venue.

There’s places to go, so dream big

We're part of a big group that caters for big dreams.  You can go places within ALH and beyond!

Sound good? Read on.

This is a brilliant opportunity to become the Function & Sales Manager at the Springwood Hotel.

What you’ll do:

• Assist with the design, costing and organising of function packages
• Establishing and maintaining a customer database
• Making sales calls, following-up and securing sales in a timely manner
• Coordinating function sales initiatives (if applicable)
• Prepare quotes on a timely basis i.e. within 24 hours
• Liaising with suppliers and contractors to the functions business
• Update and or maintain promotional materials including on-line mediums

• Leading delivery of number of projects, lead point of contact for project stakeholders and client.
• Project lead within Westpac, and commercial lead for J&J
• Fit-out experience preferred
• Also experience delivering across a programme of works would be beneficial
•  Lead cost manager on projects
•  Leading fee proposals
• Involvement in business generation sessions, securing new opportunities
•  Management of T&T financials on project and commission management
•  Assisting, eventually leading, carbon calculation services
•  Lead a team in delivering projects for a key clients
• Ability to train juniors
• Interactive proactively with clients and project stakeholders
• Manage client relationships

About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

Are you a hospitality manager and a great communicator with a passion for people and business?  

If you have the skills and experience to manage a high performing customer-centric team, Sodexo may have the opportunity for you!  We seek applications for the Village Manager role at Gove, Nhulunbuy, NT. This is a residential role with housing provided along with relocation assistance.

You will be working 5 days on, 2 days off for 10hours. Previous experience working in remote sites is preferred however candidates with outstanding management skills within hospitality and strong stakeholder management skills will be highly regarded.

Who are we looking for? 

Responsible for the effective management of all aspects of Village Services within the client contract, as well as the fulfillment of all contractual obligations and Key Performance Indicators in relation to the operation of a company village. The Village Manager will effectively manage the Heads of Department for all Village Services (Accommodation, Food & Beverage, etc. as per the scope of works). Your responsibilities will include:

• Manage staffing in consultation with the Operations Manager
• Technical troubleshooting for clients and other departments as necessary
• Work closely with maintenance managers to ensure that all plant, equipment and appliances conform to client and manufacturer specifications.
• Regularly review all housing procedures to ensure that measures to secure work safety and environmental protection are in place.
• Identification and delivery of on-site training requirements in line with company policy and legislative requirements.
• Oversee and agree upon disciplinary action for village staff with the Operations Manager, and ensuring that any disciplinary action takes place within regulatory, company and client expectations.
• Promote, implement and assist in the coordination of Sodexo’s reward and benefit programs.
• Manage the implementation of bi-annual employment engagement surveys in cooperation with the communications coordinator, as well as assisting with the communications response to these surveys.
• Work closely with the Operations Manager to develop and implement cost minimization measures where possible.
• Perform financial and cost analysis of housing services and maintenance projects, aligning new and current projects with existing budgets.
• Conduct OHS Toolbox Talks, exercises, drills, meetings and Pre-starts to meet Company, regulatory agency and client expectations.
• Consistent access and review of regulatory, company and client-driven OHS manuals, policies and procedures.

To be successful, you’ll need:  

4 Years Managerial Experience role within hospitality, facility management or similar industry, previous people management and project management experience along with Australian Citizenship, or full Australian working rights.  You will be able to undergo a pre-employment medical, including drug &alcohol testing and police check and you will require a current Manual Driver’s license.

Why choose Sodexo? 

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.   

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have. 

What are you waiting for? Submit your application today and become part of the Sodexo family!