What you get to do in this role

• Use your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), Keeping customers informed (KCI) by diving the reduction of backlog and increasing efficiency.
• Manage a mature team , including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and uphold Change Management processes as they relate to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams.
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

As an integral member of ServiceNow’s Global Sales Enablement team, the Sales Enablement Senior Manager of sales coaching programs is responsible for developing and delivering coaching and enablement programs for salespeople across the entire sales journey. The role is focused on developing and delivering programs that elevate sales performance, using our sales methodology and operating framework to coach and train.

Successful candidates will understand standard sales methodology application within a SaaS environment, along with the ability to drive content development, deployment and learning experiences. The ideal candidate will have a strong sales background, considerable experience in coaching and/or training sellers, and sales enablement experience. This is a highly collaborative role that involves working with key stakeholders in Sales and Sales Leadership, as well as across the various Enablement Teams.

Job Responsibilities

The Sales Enablement Senior Manager of sales coaching programs will be responsible for developing and deploying sales enablement programs and initiatives to improve sales effectiveness, sales productivity, and overall sales results.

• Develop and deliver high-impact enablement programs to improve sales capability and drive a culture of sales expertise
• Coach Salespeople in the skills and activities to drive success 
• Support effective use of the ServiceNow sales methodology by delivering virtual and in person classroom training as well as providing sales activity and skills coaching 
• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, ILT, etc.)
• Collaborate with Enablement colleagues across multiple roles (Role Excellence, Regional Leads, Instructional Design, Communications) to develop and deliver high impact enablement content supported by compelling communications
• Manage key stakeholders and subject matter experts throughout the process.
• Analyse the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
• Deliver training and train the trainer programs in person and/or virtually, to a global audience
• Work with the Program Management Office to align on priorities and consistent messaging to the field
• Collaborate with Enablement colleagues to align on best practices and identify new, creative ways to enhance enablement approach and impact

We are seeking a Marketing Manager for a 12-month max-term contract to deliver upon the brand and acquisition strategy for The Sydney Morning Herald & The Age. You will develop and deliver high-impact ATL and TTL campaigns that that strengthen brand affinity, boost engagement, and grow subscription revenue.

In this role you will develop and execute consumer marketing strategies across paid, owned, and earned channels, leveraging consumer insights and media planning. As a strategic, data-driven, and detail-oriented marketer, you will manage competing priorities and communicate effectively with stakeholders. Collaboration with internal and external creative, digital, and media agencies will be key to delivering compelling, impactful campaigns.

Day-to-day you will:

• Assist the Marketing Lead  in delivering the Metro Brand & Acquisition strategy, through the shaping and delivery of insight-fueled strategic and tactical programs of work.
• Lead campaign strategy, development and execution across all media channels, ensuring alignment with objectives and data-driven results.
• Develop a growth-focused media strategy, optimizing spend across traditional and digital and traditional channels to maximize audience engagement.
• Ensure consistent brand application across the customer journey, providing guidance and maintaining clear brand guidelines.
• Work closely with Tier 1 creative, media, and research agencies to deliver high-quality campaigns under tight deadlines.
• Report on the performance of campaigns and other initiatives, providing insightful and accurate updates to executives in a timely manner. Highlight potential optimisations and adjustments to ensure campaigns continue to meet objectives and drive success.

We are seeking an experienced Events Marketing Manager to own Procore’s APAC focused event marketing strategy, management and execution. This role will work on, amplifying our brand and developing the sales pipeline through event marketing projects in APAC.

As an Events Marketing Manager, you’ll be responsible for working with our internal teams, industry organisations, and external vendors to define and deliver event programs that drive pipeline and revenue and offer creative experiences to boost our brand profile. You would be responsible for organising and managing our presence at trade shows, our own-hosted client events, internal events and webinars. You will need exceptional leadership and communication skills, a deep understanding of both in-person and virtual event marketing strategy and operations, and validated experience executing best-in-class owned and third party events. 

You will work closely with key stakeholder teams, inclusive of the Growth & Integrated Marketing Team, Sales and Customer Success. This position will play a pivotal role in lead generation associated with events and must ensure marketing materials and execution aligns with the company’s branding and business objectives.

This opportunity requires an individual with excellent organisation and planning skills who thrives in a fast-growing, high energy, technology-focused environment that demands and rewards leadership, initiative, resourcefulness and individual contribution. 

This position reports into the Sr. Director of Growth & Integrated Marketing and is based in our Sydney office. 

What you’ll do:

• Develop the strategy and execution plans for the right event at the right time based on Procore’s ICP and segment based strategy. 
• Lead the strategic planning of annual third party tradeshows, in partnership with Demand Generation and Campaign Marketing Teams, ensuring alignment with key business objectives and with other stakeholders throughout the organisation 
• Partner and collaborate with the performance, branding, campaigns and web marketing teams around event promotion.
• Manage the event marketing budget and track ROI to fully realise, understand and communicate the impact of event marketing on Procore’s business and lead the measurement and reporting strategy of all events
• Lead and execute internal company-wide events, as necessary 
• Manage external vendor relationships, including overseeing the vendor selection process, negotiating budgets and managing contracts 
• Organise and manage the marketing events calendar
• Willingness and excitement to travel approximately 20-30%.

What you'll bring:

• 12+ years of event management and planning experience, including experience working in a SaaS or B2B technology company.
• Ability to think strategically as it pertains to targeting the ICP via events - both digital and physical, with commercial acumen and understanding of ROI
• Solid understanding of event marketing, management and logistics and history of program development and execution is preferred but can also perform tactical duties as required.
• Effective communicator - both verbal and written - with strong interpersonal skills.
• Experience managing and delivering against multiple projects simultaneously in a very fast-moving environment.
• Creative and innovative with an ‘out of the box’ mindset.
• Self-motivated, proactive contributor.
• Extremely organised with great attention to detail.