We are looking to hire a Senior Account Manager to work on one of our biggest clients.

There’s international travel, big names, career defining projects and global scale. The opportunity represents a lot of what’s great about advertising, but inherently it means that we’re looking for a very specific type of person. Someone who loves a challenge, is eager to learn and thrives in a fast paced and dynamic environment.

“It’s an account where the intangibles really shine. If you’re a stickler for problem solving and love teamwork this is the position for you. It is definitely a milestone role in your career.” - Kelvin Chan, Senior Account Director and Hiring Manager

The Senior Account Manager is a highly motivated self-starter who can lead, but can also throw themselves into any project and do what needs to get done. The role requires an ownership mindset and a strong sense of responsibility across any task small or large.

Ideally they have an interest in gaming (not mandatory) from a personal or professional perspective. It’s important that the individual is comfortable expressing themselves in a team dynamic and able to share their passions and interests while being open and accepting of everyone else’s. We spend a lot of time together, so knowing what makes you tick is BIG for us.

At We Are Social we truly believe we create Ideas Worth Talking About (IDWTA); this role is central in making sure we deliver to that by ensuring that they set the team up for success. This is not done alone. This role will work alongside a talented and high performance Client Service team, along with Strategy, Editorial, Creative and Production. Together we truly shape the role social media plays in advertising with clients.

Key responsibilities

• Project and resource management
• Strong project management skills inc. timings, WIPs, agendas
• Experience in managing budgets inc. estimating, forecasting, billing etc
• Makes accurate resourcing requests based on project scope
• Communicates clearly and efficiently with clients and internal colleagues
• Is able to pivot and move forward in the face of changing priorities, client or internal
• Relationship management
• Builds trust with key client contacts by treating every task with care and professionalism
• A true collaborator who earns the respect and trust of their peers and client team
• A positive force within the agency as a key contributor and participator in agency and individual team culture
• Always communicates in an open and honest way and acts with integrity
• Creative and strategic contribution
• Translates client tasks into clear and concise briefs to set the Editorial and Creative team up for success
• Actively contributes to the creative process and builds on ideas, and is an evangelist about delivering ideas worth talking about
• Articulates a point of view on all things social, and finds solutions by collaborating with Strategy, Editorial, Creative and Production teams
• Provides clear, concise feedback and debriefs to keep teams on track
• Reporting
• Develop concise, insightful and learning-oriented reports that inform future actions
• Influencer Management
• Identify, recruit, negotiate, brief and oversee influencers across multiple projects
• Manage individual influencers according to their briefs, ensuring quality control, adequate review processes and optimal outputs

Your skills and experience

• You have 3-4 years of experience working in an agency
• You are solutions-oriented and can apply fluidity and structure to your role
• You enable and set the team up to succeed
• You have a passion for social-first content, and stay abreast of trends and key activity in the social media landscape
• You are familiar with influencer marketing and how brands should leverage them across all stages of the funnel
• You are willing to travel abroad frequently
• Passion and/or experience working in gaming is favorable
• You are expecting an annual remuneration between $85,000 - $95,000 inclusive of Superannuation
• You are currently based in Sydney

About We Are Social

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.

We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

Interested?

Are you interested in the opportunity you just read? If you have any questions, don’t hesitate to contact us at [email protected]. In the interview process you will meet Kelvin Chan (Senior Account Director and manager of this position), Kelly Spence (Client Service Director) and colleagues from the Client Services team.

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

• Develop and manage relationships with existing customers
• Support the operations team at Ofload in the daily business
• Handling inbound queries via phone, email and facebook
• Engage with our customers directly and regularly, conducting all outbound calls
• Listening to customers to understand their needs and provide assistance to help resolve any issues
• Drive outbound operational queries by contacting carriers for essential documents or shipment updates
• Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
• Record and modify customer information on our database
• Taking ownership of data entry for quotes collected by the teams
• Manage and update the platform to indicate shipment status
• Keep accurate records and document customer service actions and discussions

What You'll Bring

• High School Graduate or above
• Highly organised, self-motivated with excellent attention to detail
• Customer service experience preferred
• Willingness to learn and get into the weeds of the business is critical
• Experience with Salesforce is a bonus!
• Proficient at using data software including MS Excel
• Exceptional communication skills and fluent English capabilities
• Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
• Scrappy - willing to dive in, hands-on and do what’s needed
• Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQA+.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.