You will play a pivotal role in shaping the Pacific Loyalty strategy, driving programme performance, and delivering exceptional member experiences. Focus on growing loyalty programmes through member acquisition, retention initiatives, and fostering a strong in-hotel loyalty culture.

This role is responsible for:

• Champion the ALL – Accor Live Limitless programme in the Pacific, localising and delivering its value proposition across hotels, guests, members, and the wider community.
• Collaborate with MEA APAC teams to develop and execute Pacific marketing strategies, driving member acquisition, engagement, and retention.
• Lead and support loyalty operations through strategic improvements, reporting, training, and communication of ALL programme performance, working with two direct reports to ensure delivery and member satisfaction.
• Collaborate with regional and hotel teams to drive member recruitment, benefit compliance, programme updates, and effective use of loyalty tools such as HotelLink, LUKE, and ACDC.
• Develop and implement innovative training tools, member experience audits, and engagement initiatives to foster a strong loyalty culture and enhance programme outcomes across the Pacific.
• Represent loyalty at owner meetings, monitor market trends, and identify opportunities to enhance the value of ALL, Accor Plus, and Accor Vacation Club programmes.
• Act as the loyalty systems expert, creating SOPs and processes to support benefit compliance, and collaborating with hotel operations and training teams to implement localised programme updates across the Pacific.
• Develop and implement staff training, best practices, and consistent procedures, while communicating programme updates and delivering quarterly webinars on loyalty initiatives to hotel teams.
• Oversee financial management by establishing procedures, managing budgets, coordinating suppliers, and ensuring all activities align with Accor’s financial objectives.
• Lead and inspire the team by embodying Accor’s values, empowering high performers, fostering innovation, and actively coaching to create a cohesive, motivated work environment.
• Drive recruitment, retention, and career development by identifying leadership talent and supporting team members’ growth towards shared goals.

• Unit Pricing: Ensure accurate and timely calculation of unit prices for the funds, working closely with other teams to validate pricing methodology and underlying asset valuations.
• Cash Reconciliation (including support to BDMs to monitor investor cash flows): Perform cash reconciliation for the funds, ensuring all cash transactions are accurately recorded. Collaborate with Business Development Managers to monitor investor cash inflows and outflows, ensuring all investor transactions are processed and reconciled.
• Drafting Drawdowns/Distributions Notices: Prepare and issue drawdown and distribution notices to investors, ensuring clarity and accuracy in all communications regarding capital calls or distributions.
• Invoice Payments: Manage and process invoice payments for fund-related expenses, ensuring timely payment and proper documentation in accordance with internal procedures and financial controls.
• Updating Database for Performance Calculations: Maintain and update the performance database with relevant data for accurate performance tracking and calculations. Ensure data integrity for portfolio and fund performance assessments.
• Preparation of Investor Reporting Obligations including ESG Reporting: Assist in the preparation of regular investor reports, ensuring compliance with reporting obligations. Prepare ESG reports and provide transparent fee disclosures, ensuring investors are fully informed.
• Working with External Administrators: Collaborate with external fund administrators to ensure smooth operations, including fund valuations, NAV calculations, investor communications, and adherence to regulatory and compliance standards.

• Oversee financial management of several infrastructure funds: Responsibility for the financial oversight and strategic management of multiple infrastructure funds, ensuring optimal fund performance, risk management, and adherence to financial objectives.
• Prepare Fund Financial Reporting: Lead the preparation of detailed financial reports for each fund, ensuring they are accurate, timely, and in compliance with applicable accounting standards and regulations.
• Manage the Funds' Tax Reporting: Oversee and manage the tax reporting process for the funds, ensuring accurate and timely filings, compliance with tax laws, and optimisation of tax strategies.
• Quarterly Reporting: Coordinate and produce quarterly reports for investors and stakeholders, highlighting key performance indicators, financial results, and any significant developments within the funds.
• Unit Price Review: Regularly review and calculate the unit price for each fund, ensuring accuracy and transparency in the pricing process while reflecting the true value of the underlying assets.
• Manage Annual Audit Process: Lead and manage the annual audit process for the funds, working closely with external auditors to ensure all financial records are accurate and comply with relevant auditing standards.
• Compliance Reporting, including GS007: Ensure all compliance reporting requirements are met, including adhering to regulatory standards such as GS007, and managing internal processes to ensure consistent compliance across the funds.
• Distribution Calculation: Oversee the accurate calculation of distributions to investors, ensuring they are in line with the fund's distribution policies and performance, and that all distributions are made promptly and accurately.

We are looking for a Finance Manager to join our Finance team to support the Corporate Functions to help achieve their financial goals over various time frames.

What this role is about?

The role serves as the principal contact between the Corporate Functions and the central Group Finance function, facilitating effective communication and ensuring alignment between the two.

Here's more of what you’ll work on:

Reporting (Month, HY and FY)

• Performance Monitoring: Review and analyse monthly financial activities for the Corporate Functions, including detailed assessments of month-to-date (MTD) and year-to-date (YTD) performance.
• Dashboard Reporting: Prepare and present monthly performance dashboards, highlighting key metrics, trends, and variances. Ensure reports are clear, accurate, and provide actionable insights.
• Accruals & adjustments: Review and approve accruals or adjustments to ensure that financial statements reflect the true economic condition.
• Insights: Provide meaningful insights and recommendations based on financial analysis to drive better business performance.

Decision Support

• Partner the Corporate Functions leadership team with financial decision-making by providing relevant data, analysis, and recommendations.
• Build and maintain financial models, e.g. FTE resource model, scenario and sensitivity analysis, and other ad-hoc financial analytical activities as required.
• Lead and support continuous improvement initiatives within the Business Unit Finance team. Focus on enhancing productivity, efficiency, and the overall effectiveness of financial processes.

Forecasting & Budgeting

• Review budget/forecast models for the BU, ensuring they reflect all financial aspects including revenue, expenses, and capital expenditures.
• Ensure driver-based assumptions are signed-off by the BU, and offer insights into the status of budget submissions, highlighting areas of opportunities and risks.
• Provide the Corporate Functions with reporting on forecast submissions, including status against target. Offer analysis and insight to support the forecast, helping stakeholders understand the implications of forecasted results.

Team Lead Functions

• Assist and provide guidance to the Finance Business Partner with day-to-day activities
• Review and provide oversight of the team’s workflow and new initiatives.
• Process improvement of team procedures and functions