About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern. There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests

About the Role 

Reporting to the Executive General Manager, this position will be at the heart of the operations to deliver a culinary vision highlighting the finest, native Australian ingredients throughout our rail journeys and provide our guests with an experience that will ‘go beyond’.

• Ability to multitask between creative and 'hands-on', partner with stakeholders and lead our experienced brigade of Chefs to encourage growth.
• Responsible for creating a strong, positive team environment and relationships with the team, where standards are not simply met, but exceeded. 
• Able to enhance financial performance and ensure employee satisfaction is exceeded to drive revenue growth  

• Focus on exceptional customer service excellence for our guests and cultivate an experience where this is the standard and this is evidenced through consistent NPS scores.   
• Menu design and implementation.
• Supporting the warehouse department through leadership and management of full train provisioning.

About You 

• Dynamic and visionary leader. You must be dynamic with a real creative flair.
• It is essential that you are a chef by trade with culinary qualifications - from time to time you will 'jump' onboard the train to immerse yourself with the team.

• Ability to deliver culinary experiences that ‘go beyond’ our guest's expectations 

• Approachable, energetic and able to inspire your team. You will love an 'out of the box' idea.

• Foster relationships with internal and external stakeholders to ensure exceptional produce is sourced and enhances the guest’s experiences onboard our train journeys.  

• You will be a natural mentor with the ability to enhance your team’s potential and inspire your team.

• Open to a challenge and ability to problem solve effectively when faced with high-pressure situations 

• Effective communication to ensure positive relationships across the Rail leadership team.

What We Offer

• General discounts on Journey Beyond travel and experiences
• An attractive salary
• Study Assistance Policy
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Parental Leave Program
• Purchased Leave Policy

How to Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!

Apply now. Join us!

We are seeking a Property Project Manager to join our National Clinic Support - Property team. This role is responsible for managing property projects, with a key focus on service delivery, driving efficiencies, cost control, WHS and risk mitigation. 

Key responsibilities include:

• Leading and designing the end-to-end project lifecycle, ensuring successful delivery within scope, time, and budget constraints. 
• Formulate and execute project governance, establishing best-fit procurement models and innovative approaches for clinic projects. 
• Apply project management methodologies and industry best practices.
• Interpret building plans and regulations to oversee work progress and ensure compliance with schedules and budgets.
• Manage planning and authority approval processes with councils and local government.
• Facilitate and manage the engagement of consultants and builders. 
• Acting as Kieser's WHS representative and support the development and implementation of robust WHS management system throughout Kieser’s sites 

What you will do:

A newly created position!  Reporting to the Resort General Manager, you will work with all departments, to drive improved net promoter scores and enhance our guest experience. You will have a passion for bringing exceptional experience to life and will filter this to all guests through leading the strategy for the activities department.  You will not be shy to get stuck in, and display a hands on approach in the delivery of certain events and activities.

You will coordinate and build a profitable and sustainable events market (Leisure Segments) within the park and facilitate events (all market segments) with the support of the operations team during the event execution.  Other key responsibilities include:

• Create and develop programs which meet the individual needs of guests that create fun and engaging activities
• Surprise & delight conference/retreat/ and wedding VIP’s
• Provide monthly managerial reporting and process
• Assisting and supporting the hosting of a wide range of travel industry and media familiarisation visits
• Provide quotes, respond to queries and drive repeat leisure business
• Provide feedback in a timely manner from any recent Groups and Conferences business and respond to feedback - personally resolving guest complaints which may arise during their stay
• Assist in setting up & packing down of conference rooms and event spaces

And so much more!

What you will bring:

• Energy, pizazz and a glass that is at least half full - if not overflowing!
• Relevant and extensive hotel/resort operational experience where initiative, organisational and advance planning skills are essential
• Evidence of a comprehensive understanding of Sales and Marketing, Conference and Banquets, Food and Beverage, Rooms Operations, Events and Cost Control
• Demonstrated ability to monitor and manage key business performance indicators and to implement and measure improvements without compromising quality of product.
• Outstanding guest relations and communications skills
• Ability to communicate to the resort team, to ensure an optimal guest experience
• First Aid & CPR Competent.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.