Your Career

As the Major Account Manager for the Australian Defence at Palo Alto Networks, you will hold a critical individual contributor role, responsible for driving sales growth and expanding our market presence in the specified region. You will take charge of managing top-tier major and strategic accounts, building strong relationships with key executives, and achieving sales quotas and Key Performance Indicators (KPIs). This role requires exceptional leadership, strategic vision, and a deep understanding of cybersecurity solutions within the Federal Government.

Your Impact

• Develop and execute Go-To-Market strategies within the Australian Defence, aligning with Palo Alto Networks' overall business objectives
• Engage in direct sales activities, managing major and strategic accounts while building strong relationships with key decision-makers
• Drive revenue growth by exceeding sales targets, identifying new business opportunities, and driving sales engagements to successful closure
• Demonstrate a deep understanding of the cybersecurity landscape within the specified region, leveraging this knowledge to articulate the unique value of Palo Alto Networks' solutions to customers
• Collaborate with cross-functional teams, including Marketing, Product, and Engineering, to deliver tailored solutions that address customer needs effectively
• Act as a trusted advisor to customers, providing cybersecurity expertise and strategic guidance to support their business objectives
• Leverage your entrepreneurial mindset to identify and pursue growth opportunities, establish partnerships, and drive long-term success

Your Career

As the Major Account Manager for the Australian Federal Government at Palo Alto Networks, you will hold a critical individual contributor role, responsible for driving sales growth and expanding our market presence in the specified region. You will take charge of managing top-tier major and strategic accounts, building strong relationships with key executives, and achieving sales quotas and Key Performance Indicators (KPIs). This role requires exceptional leadership, strategic vision, and a deep understanding of cybersecurity solutions within the Federal Government.

Your Impact

• Develop and execute Go-To-Market strategies within the Federal Government, aligning with Palo Alto Networks' overall business objectives
• Engage in direct sales activities, managing major and strategic accounts while building strong relationships with key decision-makers
• Drive revenue growth by exceeding sales targets, identifying new business opportunities, and driving sales engagements to successful closure
• Demonstrate a deep understanding of the cybersecurity landscape within the specified region, leveraging this knowledge to articulate the unique value of Palo Alto Networks' solutions to customers
• Collaborate with cross-functional teams, including Marketing, Product, and Engineering, to deliver tailored solutions that address customer needs effectively
• Act as a trusted advisor to customers, providing cybersecurity expertise and strategic guidance to support their business objectives
• Leverage your entrepreneurial mindset to identify and pursue growth opportunities, establish partnerships, and drive long-term success

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analysing selling information and taking responsibility for the store sales performance  
• Leading and motivating a team of managers, visual merchandisers and sales assistants to achieve excellent standards of service 
• Leading on recruitment and ensure induction and training to new starters is carried out 
• Identifying future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Creating a great place to work 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role

This is an excellent opportunity not to be missed! You will be joining a fantastic Software Asset Management team in our extensive Service Operations business. The SAM team support each other and work collaboratively across a range of managed and project services. This is a chance to make your mark in a business with strong people and customer focus.

This role is preferably located in Canberra, although remote work is supported, and is ideal for someone who is experienced in Software Asset Management and Software Licensing and keen to develop a career with loads variety and opportunity.

If you already have Baseline Security Clearance this will be advantageous, it is required.

What You’ll Bring

We’re looking for a proactive, independent, enthusiastic team member who’s interested in being part of a larger group delivering a high quality and complex service to our customers. You’ll bring expertise developed over 3+ years in a Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will provide quality customer service enhancements in optimising the SAM Service, planning the service implementation, championing the delivery of the service and processes, and verification and continued maintenance of the SAM Service.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. Essentially, the Software Asset Manager will:

• Manage the relationship with key Customer stakeholders and Datacom Managed Services.
• Act as SAM Subject Matter Expert for the account.
• Ensure effective and smooth delivery of our customer’s SAM services.
• Contribute to the achievement of the outcomes of the contract.
• Delivery and support the Business Development Process.
• Ensure that SAM plans, processes and procedures are delivered incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous SAM Improvement with our services for our customers.
• You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate.
• Manage, maintain, and facilitate the renewal of software maintenance by validating the renewal details to ensure the information is correct and valid and also update the Software Asset Register/Technology with the new licensing details.
• Facilitate software procurement for the account including the tasks of retrieving quotes from software vendors or Datacom’s internal procurement team, approval from the business and facilitating the procurement and associated software lifecycle tasks.
• Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite and/or Snow License Manager. You will be responsible for monitoring the health of the SAM technology and will proactively work with technical teams to ensure the technology is maintained to acceptable standards.
• Experience with ITSM tools like Cherwell or Service Now will be advantageous.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Be able to follow documented procedures to support the deliver of consistent services.
• Perform license reclamation activity and record cost avoidance.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
• Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your dedicated account.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As the IT Service Continuity Manager, you will be responsible for managing the customers’ continuity requirements and IT Service Continuity Management (ITSCM) Services

In this role, you will ensure the delivery of value to our customers and internal stakeholders through high-quality customer delivery of ITSCM Services, with the goal of Disaster Recovery readiness aligned with the customers’ Service Continuity Plans

This role can be based in our Canberra, Melbourne or Sydney Office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! Due to customer requirements to obtain AGSVA clearances, you must be an Australian Citizen to be eligible for this role (current AGSVA Baseline or NV1 Clearances will be highly regarded).

What you’ll do
At the moment, asan IT Service Continuity Manager, you will be focused on:

• Leading the Disaster Recovery team in assessing, developing, coordinating and communicating recovery environment requirements and plans
• Ensuring Disaster Recovery plans align with relevant legislation and organisational insurance requirements
• Identifying recovery requirements for new applications and systems. Managing implementation of recovery and availability techniques and technologies and reviewing periodically for ongoing validity
• Maintaining monthly status reporting, budgeting, strategic planning, and Disaster Recovery documentation
• Ensuring Disaster Recovery employees have the required skills to carry out their roles and are developed to meet ongoing staffing requirements
• Leading and representing the ITSCM and BCM service on behalf of Datacom to your customers
• Delivering high quality BCM and ITSCM services ensuring compliance with Datacoms relevant policies, processes, and procedures
• Ensuring all stakeholders adhere to the relevant processes in line with customer requirements and Best Practices
• Lead customer Business Continuity and ITSCM projects as required

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Partnership Manager
• Full Time
• Permanent
• Canberra, Australia (Remote)

Who are we?

ICEYE is an International New Space company headquartered in Finland with colleagues from over 57 countries. Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values to Making the impossible possible in New Space. Join our team today!

ICEYE is building and operating its commercial constellation of small Synthetic Aperture Radar (SAR) satellites with SAR data available to customers. Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

We are seeking a Partnership Manager to join the Solutions organization within ICEYE.  The Solutions team’s mission is to democratize the data produced by our satellites and other sensors.  Our initial area of focus is natural catastrophe use cases as they relate to both the insurance industry and the government sectors.  The work we do helps families when they are most in need and will eventually save lives.

In this role you will work closely with the ICEYE’s Insurance and Government teams to build out and manage commercial, technology, and geospatial platform partners of our innovative natural disaster solutions.

What will you do in this role?

• Identify and sign-up, onboard, and manage high-quality partners.
• Build strong relationships with our partners.
• Support our partner’s go-to-market planning, marketing, sales, and customer care efforts.
• Develop and enhance our partner program.
• Achieve bookings and revenue targets.

Required:

• At least three years of experience developing and going to market with partners in P&C insurance or government;
• Solid understanding of the insurance ecosystem (brokers, insurers, reinsurers) or the governments ecosystem for natural disaster response and management;
• Work experience within the geospatial partner ecosystem;
• At least five years of experience in sales, account management, and channel management.

• A job that matters in a dynamic New Space environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Time for self-development, research, training, conferences, or certification schemes
• A yearly benefit budget to spend as you wish (ie Auntie, language learning, coaching,  budget for additional work equipment for home, charity activity)

Diversity and inclusion are core values at ICEYE. We are passionate about building and sustaining inclusive and equitable working and learning environments for all colleagues. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.

Apply now to start your ICEYE journey and help us continue to make the impossible possible together. 

Leidos Australia have a great opportunity within our Security Engineering team for a strong manager and principal leader to drive our delivery and services in support of Defence. Leading a geographically dispersed team with a wide range of skills and career aspirations, you will grow and mature team members ensuing core capabilities are in place to manage Security Controls across multiple environments.

As the Security Engineering Lead you will be responsible for the engineering processes and tools, ensuring they are set up and operational to deliver; safe, fit for purpose and supportable solutions to our Defence customers. In this role you will drive risk management, improve environment security posture to meet current and emerging threats, and will proactively work with other areas of the team to report and track compliance of policies and regulations. More specifically you will be responsible for: 

• Manage the day-to-day activities of the Security Engineering team, ensuring the teams are meeting operational and performance objectives and develop team members to ensure they have relevant skills and qualifications. 
• Assess and manage risks to the effectiveness of platforms and services to protect against current and emerging threats.  
• Provide advice and guidance to the team on defence engineering related technologies data and trends to identify area for contract growth and support the account strategy.Team-level budgeting, planning, and roadmap. 
• Manage and improve Security Controls specific processes, dependencies, and integrations across multiple environments. 
• Stakeholder management to ensure that the Security Engineering Team meet the needs of the business and comply with all relevant laws, and regulations and enforce company policies and procedures. 
• Contribute to the Cyber Security strategy and ensure the team is aligned with the strategy.
• Responding to audit findings, prioritizing remediation measures and manage the budget your team, including staff, contracts, and technology. 
• Identify demands, objectives and key results and define and monitor supporting performance metrics. 
• Ensure the availability, stability, and performance of Security Control platforms.  

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

We are looking for a Cybersecurity professional with the drive for ensuring operational maturity, service excellence and exceeding customer expectations with a focus on Vulnerability Management.  

About the Role (your why) 

As Cybersecurity Technical Account Manager, you’ll manage and oversee our Government Customers vulnerability management program and tools.  

You will be working within a team of passionate, innovative and engaging people who focus on building, delivering and supporting state of the art Cyber Security Solutions and you will ensure that delivery of services to our internal and external stakeholders is upheld, achieving SLA’s, meeting commercial obligations and contractual compliance.  

You’ll be Canberra based and happy to be onsite with our customer approx. 2 days per week. We like to bring people together in person when we can, and we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

Due to customer requirements, you will need to be an Australian Citizen with an NV1 Government Security Clearance (or with a current Baseline and the ability to achieve an NV1).  

What You’ll Do: 

You will play a crucial role in enhancing, managing, and maintaining our operational processes and procedures. Your core responsibilities will be to actively identify, assess, prioritize, and report on any security vulnerabilities found in our customers' systems and applications.  

You will collaborate with various technical delivery teams and engage with customer application and system owners to ensure the prompt and effective remediation of any vulnerabilities.  

Your will focus on ensuring the successful delivery of contracted services to our clients, in line with our master services agreements, managed service schedules, and other commercial agreements.  

In addition to these key duties, you will have the opportunity to shape and implement policies, as well as review standard operating procedures for our vulnerability management program.  

Mentoring junior analysts will also be an important aspect of your role, contributing to the professional development of our team.  

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

You’ll have previous experience: 

• Working for a government customer or in a highly regulated industry  
• Leading or managing a team of cyber security analysts  
• Defining and implementing policies and standard operating procedures for cyber security programs.  
• Experience monitoring the performance of operations team’s productivity and contractual compliance, i.e., SLA achievement, aged ticket management, change management, etc. 
• A customer centric approach, ensuring consistency in delivery of service.  
• An understanding of Cybersecurity in an Operational or Professional Services environment. 
• A background and knowledge of service delivery methodologies including ITIL and Project Management discipline would be advantageous.  

Along with the following: 

• A minimum of 5 years of experience in Cybersecurity, with at least 3 years of experience in vulnerability management 
• A security certification such as CISSP, CISM, CEH, OSCP, or equivalent  
• Strong knowledge of common security vulnerabilities and threats, such as the OWASP Top 10, SANS Top 25, etc 
• Excellent communication, collaboration, and problem-solving skills  
• Proficient use of vulnerability scanning and assessment tools such as Qualys, Tenable, and Rapid 7  
• Be familiar with vulnerability management frameworks and best practices such as NIST, OWASP, CVSS, etc 
• The ability to work independently, and as part of a team; and be able to work under pressure and meet deadlines.  
• A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field 

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As the IT Service Continuity Manager, you will be responsible for managing the customers’ continuity requirements and IT Service Continuity Management (ITSCM) Services

In this role, you will ensure the delivery of value to our customers and internal stakeholders through high-quality customer delivery of ITSCM Services, with the goal of Disaster Recovery readiness aligned with the customers’ Service Continuity Plans

This role will be based in our Canberra office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! Due to customer requirements to obtain AGSVA clearances, you must be an Australian Citizen to be eligible for this role.

What you’ll do
At the moment, asan IT Service Continuity Manager, you will be focused on:

• Leading the Disaster Recovery team in assessing, developing, coordinating and communicating recovery environment requirements and plans
• Ensuring Disaster Recovery plans align with relevant legislation and organisational insurance requirements
• Identifying recovery requirements for new applications and systems. Managing implementation of recovery and availability techniques and technologies and reviewing periodically for ongoing validity
• Maintaining monthly status reporting, budgeting, strategic planning, and Disaster Recovery documentation
• Ensuring Disaster Recovery employees have the required skills to carry out their roles and are developed to meet ongoing staffing requirements
• Leading and representing the ITSCM and BCM service on behalf of Datacom to your customers
• Delivering high quality BCM and ITSCM services ensuring compliance with Datacoms relevant policies, processes, and procedures
• Ensuring all stakeholders adhere to the relevant processes in line with customer requirements and Best Practices
• Lead customer Business Continuity and ITSCM projects as required

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Are you a hospitality manager and a great communicator with a passion for people and business?  

If you have the skills and experience to manage a high performing customer-centric team, Sodexo may have the opportunity for you!  We seek expressions of interest for Village Managers, working a Fly-In-Fly-Out (FIFO) OR Drive-In-Drive Out from Sydney/Canberra on a 14 days on, 7 days off (2:1) roster within NSW based Remote Sites. Previous experience working in remote sites is preferred however candidates with outstanding management skills within hospitality and strong stakeholder management skills will be highly regarded.

Who are we looking for? 

As the Village Manager you will play a vital role in the successful running of village operations, reporting directly to the region's Operation Manager. You will be a skilled communicator with proven people management, conflict resolution and negotiation skills. You will have the ability to build and support teams and be a safety leader with an understanding of HSE and HR legislation.

You’ll contribute extensively to the effective day to day operations and will be an innovative thinker with a strong head for business and running projects, experience in a similar role is not essential as we are looking for people who consider the big picture and bring their perspective to our operations.

If you are a leader or manager within the hospitality industry looking for your next challenge we want to hear from you!  You will have Hospitality management/leadership experience in a hotel/pub or resort looking after one or more of the following areas: food and beverage, housekeeping, accommodation or font of house/administration, a general understanding and experience with facilities maintenance/management is preferred but not essential, previous accountability for financial budgets, P&Ls and allocation of resources and demonstrated experience managing and building multiple stakeholder relationships.

To be successful, you’ll need:  

4 Years Managerial Experience role within hospitality, facility management or similar industry, previous people management and project management experience along with Australian Citizenship, or full Australian working rights.  You will be able to undergo a pre-employment medical, including drug &alcohol testing and police check and you will require a current Manual Driver’s license.

Why choose Sodexo? 

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.   

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have. 

What are you waiting for? Submit your application today and become part of the Sodexo family! 

As a Technology Strategy Manager or Senior Manager within our Strategy & Consulting practice, you will provide the technical expertise and vision to lead or contribute to multidisciplinary teams working with our clients across industry to help shape and deliver business transformation agendas. You will work closely with our experience, engineering, product and delivery teams to shape and plan the implementation of digital solutions, enabling the vision.

You will work on a broad range of projects, including the development of digital & technology strategy, architecture, operating models, technology product evaluation & selection and roadmap & business case development.

You will have a minimum of 7-10 years of Technology Strategy Consulting experience within a leading consulting firm and/or a similar role within a large corporate. We are looking for the right blend of consulting, industry, strategy/architecture and technology knowledge. We would expect that you are well-versed in the latest digital technologies. You will have previous experience working with senior technology and digital stakeholders, building strong credibility and relationships through your exceptional delivery.

Most importantly, you must love being part of a team and achieving success together.

Your Impact

• Contribute to pursuits of technology-driven consulting and transformation programs.
• Lead business transformation execution programs or streams as required (depending on program size).
• Design and implement client technology & digital operating models to enable their transformation plans.
• Work with clients to understand their business drivers & strategies and customer experience visions to develop the appropriate technology strategies.
• Develop technology architectural blueprints and advise on strategic technology platform options to deliver on the technology strategies.
• Develop technology roadmaps, business cases, risk mitigation plans, etc., to shape the business transformation programs.
• Provide mentoring and leadership to other members of the strategy & consulting team.
• Support hiring and people management.

As the Senior Manager of Product Management at Publicis Sapient, you act as a trusted advisor to your clients, leading the implementation of solutions in complex corporate environments. You understand your client's business and work closely with them to steer extensive Digital Business Transformation (DBT) engagements and deliver continuous value with rapid increment cycles.

You assemble teams with different capabilities such as Strategy, Experience, Engineering, and Data. You guide them in creating proposals and presenting corresponding offerings to the market. Customer focus is always a priority.

Together with your team, you lead and participate in project delivery, including solution design, effort estimations, plans, prioritisation, risk assessments, and ensure project progress tracking.

You create a positive team environment and culture through coaching and fostering individual development and performance standards.

You ensure your team's focus on results and have the expertise to make these results measurable.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as the Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model. As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

About the Role

Our Customer Centric Managed Services team provide a wide range services to our Clients. We are seeking a knowledgeable all-rounder in Hardware and End User Technology to ensure we deliver value to our customers and internal stakeholders through the delivery of high-quality Hardware Asset Management services, with the goal of optimising the purchase, deployment, utilisation, replacement and disposal of hardware for Datacom customers.

What you’ll do

• Ensure the effective delivery of high-quality Hardware Asset Management Services:
• Daily administration of the Hardware Asset Management activities
• Ensure compliance across Datacom and customer HAM policies, processes, procedures.
• Ensure that delivery teams, customers and process participants adhere to the HAM processes in line with customer requirements and ITIL Best Practices
• Implement and Manage the Configuration Management System, including CMDB and AMDB
• Responsible for maintaining asset information in the AMDB/CMDB to deliver IT Services.
• Assist in co-ordinating the logistics of the hardware lifecycle including collection, replacement, return or disposal of laptops.
• Ensure all HAM policies, process, procedures, work instructions, user guides and customised appendices are documented, reviewed, updated, and published on an annual basis or earlier if required.
• Lead Audits and work collaboratively with Internal and External Stakeholders to ensure accurate data is provided.
• Facilitate the provision of sound consulting advice to the customer as required, and assist them in the identification of solutions for its business requirements in relation to HAM.
• Ownership of the end-to-end hardware request management processes for the customer ensuring there are no process gaps, and leading regular forums with all process participants.
• Implement robust processes to ensure all devices deployed are recorded in the HAM Tool
• Work with internal procurement teams & stakeholders to deliver on business requests.
• Develop & maintain asset management processes & procedures.
• Daily monitoring and management of HAM process compliance including customer SLA and KPIs and health reporting as required or requested by management
• Escalate risks discovered in, or affecting, the HAM service and delivery of services and ensure they are documented with the SDM, Account Teams, reported in the customer's monthly reports (where applicable) and tracked in Customer Operations Risk Registers.

What you’ll bring

• Strong End User Compute delivery experience
• Understanding of end-to-end hardware request and deployment processes
• A Self Managing Professional who can work autonomously and recognise when there is a requirement to collaborate and escalate.
• Has a passion for excellent customer and demonstrates a willingness to help customers and provide them with a service that adds value to their business.
• Strong understanding of process operating frameworks, quality processes and methodologies
• Experience documenting and implementing policies, processes and procedures.
• Experience in participating in a continuous service improvement plan
• Experience participating in a Hardware audit
• Analytical thinking and the ability to analyse detailed reporting
• Ability to create and maintain process documents
• Ability to effectively present/communicate, negotiate and interact at all management levels, including with Technical Staff, Management and Senior Leadership
• Able to analyse large amounts of data in excel or alternative database software
• Strong stakeholder management expertise, able to drive process improvement across a diverse and heavily matrixed organisation

Due to our customer requirements, you must have Australian Citizenship to be considered for this position.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognised and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Your Career

As the Major Account Manager for the Australian Defence at Palo Alto Networks, you will hold a critical individual contributor role, responsible for driving sales growth and expanding our market presence in the specified region. You will take charge of managing top-tier major and strategic accounts, building strong relationships with key executives, and achieving sales quotas and Key Performance Indicators (KPIs). This role requires exceptional leadership, strategic vision, and a deep understanding of cybersecurity solutions within the Federal Government.

Your Impact

• Develop and execute Go-To-Market strategies within the Australian Defence, aligning with Palo Alto Networks' overall business objectives
• Engage in direct sales activities, managing major and strategic accounts while building strong relationships with key decision-makers
• Drive revenue growth by exceeding sales targets, identifying new business opportunities, and driving sales engagements to successful closure
• Demonstrate a deep understanding of the cybersecurity landscape within the specified region, leveraging this knowledge to articulate the unique value of Palo Alto Networks' solutions to customers
• Collaborate with cross-functional teams, including Marketing, Product, and Engineering, to deliver tailored solutions that address customer needs effectively
• Act as a trusted advisor to customers, providing cybersecurity expertise and strategic guidance to support their business objectives
• Leverage your entrepreneurial mindset to identify and pursue growth opportunities, establish partnerships, and drive long-term success

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

• Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
• A curiosity for understanding of customers’ business strategy and alignment to service value.
• Sound understanding of technical concepts and frameworks.
• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience of contract, commercial and financial concepts. .
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

• A passion for delivering great service to customers.
• Excellent customer relationship building and management skills with strong influencing and persuasive ability.
• Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
• Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
• Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
• Strong consultative and planning skills. Ability to escalate with a solution focus.
• Strong financial management skills.
• Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
• Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
• To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

The Business Development Manager at AHRI is entrusted with the responsibility of strategically developing and expanding relationships with senior HR professionals in large organisations  to grow AHRI membership. This role focuses on forging new business relationships and effectively managing existing accounts, thereby enhancing AHRI's influence and continuous growth.

HR Industry Expertise:

• Leverage a profound understanding of the HR industry to position AHRI's services as essential for organisational growth.
• Stay abreast of HR trends, industry best practices, and regulatory changes to inform business development strategies.

Relationship Building and Networking:

• Develop, implement, and maintain a robust account management model to service organisation member accounts effectively.
• Cultivate and nurture relationships with key senior HR professionals, promoting AHRI's offerings and driving commercial success.
• Identify and establish internal and external networks to capitalise on new and existing growth opportunities.

Sales and Business Development:

• Execute targeted sales and account management strategies to drive organisation member growth and engagement.
• Showcase AHRI's products and services through relationship-building, engaging presentations, and impactful meetings with prospective organisations.
• Close commercial agreements by adeptly coordinating requirements, negotiating contracts, and aligning them with business operations.

Building Strong Relationships:

• Build and sustain strategic relationships with internal and external stakeholders within the HR industry.
• Demonstrate a commitment to teamwork across internal teams and foster a collaborative work environment.

Financial Performance:

• Generate direct revenue growth from existing organisation members by understanding their needs and aligning AHRI's offerings.
• Develop and grow sales of organisational and linked memberships, as well as other AHRI products, by identifying organisation needs and providing them with AHRI led solutions 
• Monitor and analyse sales goals, providing insights into organisation membership trends, satisfaction, engagement, and overall sales performance.

• Hybrid, flexible working arrangements, including interstate or international
• Access to Training & Development, including AHRI membership and access to courses, webinars & local events
• Salary Sacrifice - super salary sacrifice & salary packaging
• Employee Discounts
• Employee Assistance Program
• Discounted Health Insurance

If you are passionate about shaping the future of human resource management in Australia, possess a strong HR industry background, and excel in relationship-building and sales, we invite you to submit your application. 

AHRI is an equal opportunity employer, and we encourage applications from candidates of diverse backgrounds and experiences.

Join AHRI, where your expertise in the HR industry can make a significant impact!