Working at Melba Support Services (Melba) 

• We support people with disability to live the life they want. 

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.  

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. 

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. 

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.  

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!  

Melba won the 2023 National Disability Award for Excellence in Service Quality. 
 
What is the Melba Way? 

 
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  

We do this one person at a time.  

Position Purpose 

Service Quality is paramount at Melba Support Services. The Outcomes Lead is responsible for the management of the day-to-day operations of a service site within Home and Living, including the financial performance. They will provide the required amount of support to assist people with disabilities to live a life that is personally fulfilling to that individual whilst also planning and coordinating the provision of direct staff support, and supervision of the staff assigned to support these individuals. 

hat you’ll be doing (Key accountabilities) 

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance. 

• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.  

• Establish and manage the delivery of high-quality services to people with a disability in line with Melba’s Vision, Mission & Values.  

• Prepare required plans, reports, business cases and evaluations as required. 

• Manage risk in a manner that accords individuals dignity, choice and control.  

• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment. 

• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals’ physical, spiritual and emotional health is at optimal level.   

• To actively participate in the recruitment, induction, orientation and training of staff.  

• To develop, complete and update SIL quotes as required.  

• To attend NDIS review meetings if/when required.   

• To develop house rosters based on approved SIL quotes (with Outcome Manager approval prior to implementation).   

• To oversee and manage day to day property issues and maintenance requests.   

• To ensure all required documentation is current, accurate and up to date.  

• To develop agenda items for, and to lead regular staff meetings.  

• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.   

• To promote and adopt a PCAS (person centred active support) approach to assist individuals to be actively engaged in all areas of their daily lives.   

• To deliver supports and services in line with the principles of PBS (positive behaviour support).   

• Develop and maintain effective and strategic working relationships and networks with: funding bodies which includes the NDIS, regulatory agencies, partners and other service providers.  

• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.  

• Build relationships and partnerships with other service providers that assist in creating opportunities for individuals accessing the service. This can include Clinicians, Consultants, Specialists, community-based organisations, funding bodies, regulatory agencies, and relevant business partners.   

• Maintain personal knowledge of relevant legislation, NDIS Service Standards and contemporary practices to support the role. One avenue is through professional development activities.  

• Role model high quality person centred practices to staff that demonstrates support appropriate to assist an individual to participate in their daily routines and achieve their chosen outcomes.  

• Organisation and supervision of staff around supported persons plans, programs and key outcomes, including day to day supervision, performance management and skill development. 

• Effectively manage, coordinate and support the development of skills within the staff team to ensure staff meet the individualised requirements of the individuals supported.  

• To effectively lead a team of staff to:  

1. Support individuals to develop and maintain family relationships, friendships and intimate relationships, 

1. Assist individuals to identify and pursue a broad range of social, educational, vocational and recreational opportunities that bring meaning and value to their lives. 

1. Support individuals to become recognised and accepted as valued and contributing members of their community. 

1. Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method. 

1. Provide supports that ensure an individual’s health is maintained at an optimal level for that person.  

• Understand and monitor NDIS budgets for each person supported. 

• Ensure that the rostering of direct support staff is in line with each person’s agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement. 

• Document and maintain relevant information in relation to a person’s supports and outcomes, including supporting the implementation of Personal Outcomes Measures (POMs) provided by Melba.  

• Develop and maintain effective relationships with individuals who purchase services and their families, carers or advocates. Respond to enquiries from people with a disability and their families about appropriate support options to meet their needs and desires which includes making appropriate referrals as necessary. 

• Other duties as directed by the Outcomes Manager. 

Your Background (Skills and attributes)  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice. 

• Experience in supporting people with a disability and their families. 

• Ability to advocate on behalf of people with intellectual disabilities. 

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies  

• Capacity to follow instructions, policies and procedures 

• Certificate IV in Disability or equivalent.

• A current First Aid and CPR Certificate. 

• A current NDIS Worker Screening and Working with Children Check. 

• The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights. 

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. 

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. 

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  
  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Risk Management will lead the development and ongoing operation of strategic risk assessment frameworks and risk policy. This new role will foster a risk aware organisational culture that effectively manages risk and supports performance improvement through innovation, good governance, and best practice. 

 Through the provision of strategic leadership and technical support, the Head of Risk Management is responsible for ensuring a robust framework exists to assess enterprise or strategic risk and operational risk, so that an effective and consistent system is in place for risk identification, evaluation, mitigation, reporting, escalation, disaster recovery and business continuity. This position provides a strong focus on promoting a positive risk management culture, through active promotion and education of staff across all levels of the organisation. It is also responsible for the management of the Internal Audit program and Corporate Insurance program. 

Responsibilities 

• Risk Management Framework: Lead the development, implementation, and maintenance of a comprehensive risk management framework to address strategic, operational, and legislative compliance across the organisation. 

• Positive Risk Culture: Promote a proactive risk culture by championing awareness, delivering training, and embedding risk management practices across all levels of the organisation. 

• Risk Management System: Oversee the implementation and management of an enterprise risk system to centralise and streamline risk recording and monitoring. 

• Risk Advice: Provide expert, strategic, and operational risk management advice, including assessments, controls, and reporting to support organisational growth and safety. 

• Internal Audit (Commercial): Develop and coordinate a risk-based internal audit program with a commercial focus to ensure compliance, enhance accountability, and monitor the implementation of corrective actions across the organization. 

• Insurance: Manage corporate insurance coverage and claims to ensure comprehensive and cost-effective risk protection for the organisation. 

• Compliance & Policy: Monitor regulatory changes, maintain an assurance roadmap, and ensure policies and procedures align with risk management standards. 

• Business Continuity Plans: Develop, review, and implement business continuity and emergency management plans to ensure preparedness and resilience in crisis scenarios. 

Qualifications and Experience 

• Bachelor of Business or similar formal qualifications in Risk Management, or significant relevant experience in a similar environment/organisation.  

• Practical knowledge of Australian Standards pertaining to Risk Management systems. 

• Extensive experience at a senior level within the areas of governance, risk, compliance and audit, with risk management technology capability viewed favourably.  

• Alignment and commitment to Melba’s Mission, Vision and Values.  

• A commitment to drive the development and implementation of a positive and proactive risk culture across Melba. 

• Superior communication and influencing skills, with the ability to win hearts and minds across corporate and operational divisions of Melba.  

• Sound knowledge of good practice enterprise risk and compliance frameworks and processes and risk system capabilities, for large and complex organisations.  

• Demonstrated experience in interpreting legislation/regulations and developing policies, procedures and guidelines. 

• Good working knowledge of audit processes, business continuity management, obligation management, risk and compliance monitoring and reporting.  

• A proactive and ‘can-do’ attitude, with a willingness to work flexibly across program areas to achieve business outcomes.    

• Demonstrated ability to lead initiatives and present effectively to a variety of audiences. 

• The ability to prioritise workload and manage competing demands. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

We are seeking a Maintenance Support Officer to join our on site team at the mine site in Gove, Nhulunbuy.

In this role, you will report directly to the Regional Manager and play a crucial part in coordinating maintenance activities, ensuring that our facilities are safe, efficient, and operational.

The position is residential,  5:2 Monday to Friday, 10 hours per day for local candidates to Nuhlunbuy.  Applicants not currently residing in Nhulunbuy will be required to relocate (housing is provided).

Duties will include, but not limited to:

• Obtain quotes for Preventative and Corrective maintenance contractor works 
• Raising PR for contractor works
• Apply Temp Fixes in IFS
• Follow up PR's advice contractor upon approval and PO's numbers
• Attached completed reports after review from the Planner to the Work Orders
• Weekly Planning Handover Meeting Minutes
• Contact and booking of properties for maintenance
• Previous Experience in Building Maintenance or Facilities Administration
• Base Experience with contractor and asset management systems
•  Intermediate knowledge of Asset management
• Perform well under pressure, high level of attention to detail Quality focus
• Strong communication Client & contractor

General Administration Support

• Foster and maintain a strong rapport with staff, contractors and managers at all levels
• Other duties as directed by management.

Who are we Looking For?

Three years of professional experience in administration with demonstrated understanding of contract terms and conditions; understanding of performance measures, and contract administration. Experience in Building Maintenance desirable. Relevant administration experience and or relevant qualification or working towards it.  Experience in facilities management or remote mine environment

Why choose Sodexo?  
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   

How to apply?  
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience  and availability.  One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!   

The Queensland Micro- and Nanotechnology Centre (QMNC) conducts and facilitates cutting-edge research in nanotechnology, microtechnology, and micro and nanosystems – work set to transform the future of climate science and the health and energy sectors. Our research activity spans physics, chemistry, molecular biology, applied mathematics and engineering.

The Technical Operations Specialist role involves maintaining facility equipment with technical expertise, offering high-level operational, scientific, and technical support, and providing training and supervision to frequent users. As a Technical Operations Specialist, you will be an expert in your assigned equipment as a "tool owner" and possess comprehensive knowledge of all other equipment within the facility. Join us to ensure the seamless operation and advancement of our cutting-edge microtechnology processes.

The Technical Operations Specialist is responsible for;

• Leading the operation and optimisation of advanced fabrication tools, enabling cutting-edge research and development.
• Providing high-level operational, scientific, and technical support, including training and supervision for frequent users.
• Managing and maintaining class 1000 and class 100 clean rooms and operating advanced micro/nano-fabrication and testing equipment.
• Overseeing facility-specific procurement, equipment repair, maintenance, and access processes, ensuring compliance with QMNC procedures and OH&S standards.
• Offering expert advice to researchers and clients, contribute to research projects, and stay updated with the latest advances in techniques and research.

About you
The ideal candidate will possess a Bachelor’s degree or higher in material science, chemistry, physics, engineering, or a related discipline. Additionally, the candidate should have extensive experience in a senior scientific role, or an equivalent combination of relevant experience and education/training.

This position requires a highly skilled professional with a strong foundation in their field and the practical experience necessary to excel in a dynamic research environment.

You will also have:

• Extensive experience in process development and optimisation within a semiconductor cleanroom environment, ensuring equipment operates at peak performance for advanced micro/nano-fabrication applications.
• Proven expertise in training and certifying users to independently operate specialised semiconductor equipment, enabling efficient and safe utilisation of cleanroom resources.
• Strong understanding of semiconductor characterisation techniques, with the ability to analyse and interpret data to inform process improvements and troubleshoot fabrication issues.
• Demonstrated ability to troubleshoot and resolve process issues, providing innovative solutions to enhance fabrication yield and ensure consistency in results.
• Commitment to maintaining compliance with OH&S standards, cleanroom protocols, and process documentation, with a focus on fostering a safe and high-performing work environment.

What we can offer
This is a fixed term (three year), full time position and will be primarily based at the Griffith University Nathan campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 7 range $98,603.20 - $106,825.90 per annum + 17% superannuation. The total FTE package will be in the range $115,365.74 - $124,986.30 per annum.

The primary role of the Application Support Analyst is to oversee the installation and maintenance of software applications to streamline business operations focused on Tattarang’s Workday ERP (HCM and Finance) and related applications. Duties include optimising software application performance, installing updates, building reports, application user management, management applications security (in conjunction with our cyber team), monitoring applications interfaces and performing debugging procedures.

This position is a key liaison between the IT Service Desk, application vendors and the line-of-business team members who perform the process work (in-person and using remote access tools).

What you get to do in this role

• Utilise your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
• Own and bring to conclusion high-impact customer escalations by working with cross-teams.
• Provide quarterly business updates to Senior Leadership.
• Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Manage major operations outages and communications to customers.
• Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.
• Participate in weekend and holiday on-call rotation as required.

• Guaranteed hours and shifts in Newcastle
• Award rate $30.61 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

Do you have 6 months or more experience as a support or care worker including Personal Care Skills but don’t have a Certification in Aged Care or Individual Support? You may be exactly who we are looking for!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Newcastle area.

Your day will include:

• Domestic Assistance: Assisting our Customers in cleaning their home, so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care services (once trained), including getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Experience of 6 months or more in a similar role including experience with personal care
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.

Today, we are proud to share we’ve served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

The Opportunity

Lyka is growing quickly, and no two weeks are the same. Our Customer Care team are on the frontline to our customers, answering enquiries and proactively solving any issues that arise. The team also contribute to process improvements that enhance customer experience.

Role responsibilities

• Be the first point of contact for our customers (we use livechat, phones and emails as our primary Customer Care channels)
• Resolve customer issues around their account, orders and deliveries and advise customers on a variety of dog nutrition and wellness questions
• Work with Lyka’s operations team to ensure all customer order and delivery requests are executed
• Assist in developing and improving Lyka’s Customer Care knowledge base content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
• Live and work in accordance with Lyka’s values and principles at the workplace

• Exceptional customer service skills - helpful and positive attitude and always looking to go above and beyond for customers
• Well-versed verbal and written communication skills with strong English and grammar
• Proficient in using a computer, touch typing and able to learn new tools / systems
• Organised with high attention to detail
• Willingness to learn new topics, such as dog nutrition and wellness
• Resilient, high sense of ownership and comfortable with a fast-paced environment
• Previous experience in a contact center role is preferable
• Must be able to be rostered across a 7-day working week (rotating roster)
• Must love dogs

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up.
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.

• Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
• Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.

We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 
• Fold, hang, display and merchandise garments to maximise selling opportunities. 
• Actively process, stock and replenish garments on the sales floor and in the stock room. 
• Open, unpack and label merchandise with security tags. 
• Support customer purchases and returns in the register. 

As the Sales Development Representative you will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

You will manage and nurture these pharmacies, and an existing portfolio of pharmacies, for continued growth, being their dedicated point of contact to add value.  You will liaise with colleagues to transition these into high volume pharmacies, whom will then progress to be managed by a Key Account Manager.  Additionally you will be responsible for system administration of new pharmacies, and supporting the pharmacy order journey to ensure their goods are approved, processed and delivered on time. 

Duties and Responsibilities:

• Identification and acquisition of new partners to Leafio, through high levels of phone and email based communication, working to monthly targets
• Work with the Head of Sales to develop targeted lists, call strategies, and messaging to drive opportunities for new business
• Order volume growth of your existing portfolio, working to a monthly target of average sale per pharmacy
• Build, maintain and nurture your relationships and pipeline, recording all interactions in our CRM
• Resolving any partner issues and concerns
• Communicate the launch of new products or ranges available to pharmacies and drive the uptake of product orders
• Manage our internal systems to ensure pharmacy accounts are correctly established and up to date at all times
• Assist our customer support with administration as needed, to ensure pharmacy orders are processed efficiently

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

About our Client

Our key client partner in the Liquor Industry is the world’s largest premium drinks business with an unrivaled collection of iconic brands including Tanqueray, Johnnie Walker, Smirnoff, Bundaberg, and many more!

About the Opportunity

We are looking for a motivated, positive and hardworking individual for a Part-Time Sales Representative role we currently have on offer.

As a Sales Representative, you will be required to:

• Merchandise our clients’ product range within major supermarket liquor stores, major liquor chains and Independent liquor chains within your assigned area.
• Create point of sale displays, ensuring the product is well-stocked and maintained.
• Check stock levels for stores, liaising with store managers
• Sell in product lines and negotiate space with store managers
• Report accurate data upon the completion of each visit

Location: the opportunity will cover Adelaide south in the suburbs of Unley, Hallett Cove, Hindmarsh, Morphett Vale and surrounding suburbs.

Hours/Days: Wednesday to Friday, 17 hours per week.

Salary: Competitive total salary package on offer (including superannuation and car allowance).

Benefits

• Comprehensive induction and on-going training
• Variety and gain experience across multiple brands and channels
• Part-time benefits such as Annual Leave Entitlements
• Autonomy to complete the allocated work within parameters

About you:

• Background within the liquor industry preferred
• Previous retail or merchandising experience
• Current RSA preferred
• A valid driver’s licence and access to a reliable car
• Ability to receive and store the Point of Sale items to your home address
• Great communication skills to build relationships with store personnel
• Ability to report your work via apps on an iPad provided by the company

Activities can be physically demanding in nature, so you need to be confident with working autonomously to complete these tasks.

What’s next?

If you’re ready to join a high performing team in the retail environment then apply now! 

Please note only short-listed candidates will be contacted.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Corporate team focusses on CreditorWatch’s core customers who range from $25m - $250m in annual turnover. The corporate function is the engine room of the business which includes business development and account managers in each state as well as a specialist team, with a representative focused on each product in our suite.

The Corporate Sales Manager is required to oversee and manage the Account Management team who are focussed on outbound activity, pipeline generation and monthly recurring revenue targets. A major part of the role is balancing these core KPI’s alongside the personal development and career progression of the team.   

In this role, you will be fully responsible for the sales performance of the team including relevant territory reviews, pipeline funnel management, forecasting and team development. 

Some of your responsibilities include and are not limited to:

• Inspire a Winning Culture: Foster an empowering, collaborative environment built on trust, accountability, and mutual respect, while celebrating individual and team successes. 
• Champion Growth and Development: Provide ongoing mentorship, personalised development plans, and career progression opportunities to help team members reach their full potential. 
• Strengthen Key Customer Relationships: Partner with the team to build enduring relationships with key customers ensuring retention, upsell, and cross-sell opportunities are maximised. 
• Deliver Accurate Forecasting: Own and deliver accurate forecasts for team performance, ensuring transparency and alignment with business goals.
• Optimise Patch Management: Conduct regular territory reviews to ensure equitable distribution of opportunities and maximise team potential across all regions. 
• Support Strategic Growth Initiatives: Develop and execute both short-term and multi-year plans, balancing immediate wins with sustainable, long-term success. 
• Focus on High-Value Activities: Guide the team in pipeline prioritisation and time management, ensuring effort is concentrated on high-impact opportunities. 
• Collaborate to Drive Results: Work closely with marketing, product, and other internal teams to align strategies and equip the team with resources to exceed expectations. 
• Maintain and Drive High Standards of Performance: Reinforce the team’s high-performance culture by setting clear KPIs, reviewing performance regularly, and providing support to sustain excellence. 
• Lead with Transparency and Advocacy: Represent the team within the organisation, championing their successes, addressing challenges, and advocating for resources to enable continued success. 

Our ideal candidate

• 1-3 Years of Leadership Experience: Proven ability to manage and develop high-performing sales or account management teams, with a track record of achieving results. 

• Sales Funnel Expertise: Strong understanding of opportunity and lead qualification funnels, with experience optimising pipeline performance and driving conversions. 

• Coaching and Development: Demonstrated success in mentoring team members to achieve their goals and fostering a culture of continuous improvement. 

• Forecasting and Data-Driven Decision Making: Skilled in delivering accurate sales forecasts and using data insights to inform strategic decisions. 

• CRM and Commercial Acumen: Proficient in CRM systems and adept at aligning team efforts with business objectives to deliver measurable revenue growth. 

More than just work