Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

We are seeking an experienced Digital Automation Specialist who will play a critical role in optimising and automating business processes across the organisation. Reporting to the Head of Digital Operations, this role focuses on implementing, managing, and maintaining automation workflows, IT systems, cloud infrastructure, and CRM integrations to drive operational efficiency. The ideal candidate will have a strong technical background in tools like Make.com, Zapier, and Monday.com, and experience with APIs, cloud platforms such as AWS, and other automation technologies.

Who Are We

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 6,000 students and 150+ team members have joined Contour since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

What You’ll Do

Develop Automation:

• Design, implement, and optimise automation workflows using tools like Make.com and custom API integrations.

• Streamline repetitive processes across departments, ensuring efficiency and scalability.

Manage CRM: 

• Maintain and enhance Monday.com CRM workflows to meet organisational needs.
• Integrate the CRM with other software and tools to ensure seamless data flow.

Integrate API:

• Develop and manage API integrations between various software platforms to facilitate automation.
• Troubleshoot and resolve integration issues as they arise.

Manage Cloud Infrastructure:

• Manage and optimise cloud-based infrastructure using AWS or equivalent platforms.
• Ensure the reliability, security, and scalability of cloud-based systems.

Administrate Systems:

• Oversee the implementation and maintenance of IT systems relevant to automation and operations.
• Evaluate and recommend new software or platforms to enhance digital operations.

Collaborate and Support:

• Work closely with various departments to identify automation opportunities.
• Provide training and documentation for internal teams on new automation workflows and tools.

Monitor and Optimise:

• Continuously monitor the performance of automation systems and identify opportunities for improvement.
• Maintain system uptime and ensure quick resolution of any automation-related issues.

Who You Are

• A Great Communicator: You can effectively train team members in adapting to new platforms and processes, working to prioritise a seamless implementation.

• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of our operations.
• Tech-Savvy: You’re comfortable researching and implementing new tools to improve processes.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students through the provision of high quality academic content, aiding them to achieve their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Growth Opportunities: Ability to grow and develop as the organisation continues to scale.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re technological expert, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Senior e-Commerce Specialist, you’ll play a critical role in helping to shape and execute the strategy behind our online sales channels. From managing our Shopify Plus platform to driving data-driven decisions, this role combines technical expertise, strategic planning, and hands-on execution to deliver a seamless shopping experience and boost revenue growth.

Collaborating across teams like Marketing, Supply Chain, and Customer Experience, you’ll ensure our digital presence is aligned with broader business goals. This is a fast-paced role perfect for someone who thrives in a dynamic environment, with a passion for innovation and measurable results.

Your Day to Day

• Manage the Shopify Plus platform, including product uploads, pricing updates, and issue resolution.
• Enhance user experience (UX) through website updates to boost conversion rates and sales.
• Analyse performance metrics like traffic and conversion rates using Google Analytics, providing actionable insights.
• Collaborate with marketing to align ecommerce with SEM, SEO, email, and social strategies.
• Coordinate with supply chain teams to maintain accurate inventory levels and minimise disruptions.
• Conduct A/B testing to optimise design, content, and sales strategies.
• Stay ahead of global e-commerce trends, integrating innovations into our digital strategy.
• Ensure compliance with data privacy regulations and maintain robust site security.

What You Need

• Advanced knowledge of Shopify Plus, with hands-on experience.
• Strong understanding of SEM, SEO, and e-commerce marketing strategies.
• Skilled in analysing metrics and translating them into actionable strategies.
• Familiarity with HTML, CSS, and e-commerce integrations.
• Proven ability to lead complex projects on time and within budget.
• Exceptional communication and teamwork skills across departments.
• Up to date with global e-commerce trends and UX best practices.
• Experience managing product listings, promotions, and updates.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate, and empathetic Community Support Workers to join us in a casual role, making a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate, and empathetic Community Support Workers to join us in a casual role, making a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Working at Melba Support Services (Melba)

·         We support people with disability to live the life they want.

·         We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.

·         Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.

·         Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.

About Melba

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!

Melba won the 2023 National Disability Award for Excellence in Service Quality.

What is the Melba Way?

Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.

Each person is individual and unique.

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.

We do this one person at a time.

Position Purpose

To offer necessary assistance and support to individuals with disabilities, enabling them to live the life they want.

What you’ll be doing (Key accountabilities)

·         Engage with the person supported to understand their unique needs and preferences, supporting them in a safe way that is directed by them and that upholds their human rights.

·         Continually communicate with the individual in a way that is meaningful to them, including supporting a person’s use of alternative and augmentative communication systems when required.

·         Implement support plans tailored to individuals' needs, preferences, and interests, and report issues/concerns when they become apparent.

·         Utilise Person Centred Active Support to enable each person to successfully participate in everyday activities that are meaningful to them and of their choosing, including assisting individuals with various daily living activities, such as morning routines and evening preparations, personal care/hygiene maintenance, and household tasks such as shopping, cleaning, cooking, and laundry.

·         Implement Person Centred Active Support to assist individuals to develop and maintain social relationships by supporting attendance and participation in social events, recreational interests, work and/or education endeavours, and appointments of their choice.

·         Respect and advocate for personal choice and autonomy.

·         Administer medication and provide health supports (within scope of practice and training), as needed.

·         Where required and in agreement with each person, proactively and collaboratively engage and liaise with each person’s natural support network and other service providers to ensure continuity of supports for the person.

·         Actively participate in learning, reflective practice, staff meetings and supervision opportunities, to continually develop your professional knowledge and skills as a disability support practitioner.

Your Background (Skills and attributes)

·         Certificate IV in Disability (desirable, not mandatory).

·         Demonstrated experience in or a willingness to learn the skills required to provide personal care support to people in all areas of their lives.

·         A genuine commitment to the inclusion of people in their local communities.

·         Ability to network with a large range of people including members of the community.

·         Strong communication skills (language and literacy) with a demonstrated ability to maintain accurate and legible records.

·         Ability to take on responsibility and accountability to drive positive change.

·         Willingness to collaborate and build positive relationships to achieve common goals.

·         Can bounce back from setbacks to navigate challenges.​

·         Bring a flexible, positive, and self-motivated mindset to your interactions every day.

·         Commitment to, and preferably experience in, working effectively with people who have complex communication and support needs.

·         A current First Aid and CPR Certificate

·         A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

·         The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights.

·         Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

Occupation Health Safety and Wellbeing (OHS&W)

·         Take reasonable care for their health, safety, and wellbeing and that of others.

·         Observe safe systems of work.

·         Report hazards, near misses and incidents in accordance with the agreed incident reporting system.

·         Contribute to a positive culture in relation to OHS&W and participate in consultative structures.

·         Follow OHS&W policies and procedures.

Inclusion at Melba

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

Universal Biosensors

Universal Biosensors (UBI) is a world leading, publicly listed Australian company (ASX:UBI) which develops, manufactures and sells biosensors for use in several industries around the world. Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation in diabetes and coagulation patients worldwide. More recently, we have pivoted our technology into non-medical products, including SENTIA™ for the global wine industry and PETRACKR™ for the veterinary domain. In addition, we continue to develop new applications for our technology within human health with the next generation of coagulation monitoring device, Xprecia Prime™ receiving FDA clearance in early 2024.

What you will do

UBI is seeking a highly motivated, passionate and driven individual to join our team. This role, reporting directly to the Global Head of Marketing, will be responsible for our revolutionary handheld wine analyzer, SENTIA™ (https://sentiaanalysis.com/) , developed to simplify and elevate the wine testing process for winemakers globally. By leveraging advanced electrochemical technology, SENTIA enables real-time, accurate analysis, helping winemakers make informed decisions throughout the winemaking process.

As the Product Specialist, you will drive optimization of the total Sentia solution and work with the product development team to develop new offerings (and/or improve existing) to expand the Sentia suite. Typical activities also include, key opinion leader development, customer-centric product development, and troubleshooting to improve existing offering.

Who you are

We are looking for a results-driven and proactive candidate who may be degree-qualified in Wine Science/testing background. You'd have at least 3 years' experience in wine-testing/making related roles. Your technical expertise in oenology/viticulture will blend scientific understanding with pragmatic analytical skills to excel in this role.

The role will perform (but not limited to) the following activities:

• Collaborate closely with R&D and winemakers/customers to continuously evolve SENTIA
• Foster community and advocacy for SENTIA with social media and other channels - champion SENTIA
• Undertake regular market research activities to identify trends and validate product enhancements
• Participate and contribute in the development of all sales & marketing initiatives, including trade shows and stakeholder presentations.

This role may be based out of HQ in Rowville, Melbourne, or fully remote in West Coast US (in/near wine regions preferred) you possess the ability to work autonomously, be customer-obsessed, detail-focused and data-informed – bringing experiences and skills such as:-

• Strong relationship and customer management skills
• Ability to derive clarity from ambiguity (opportunity, vision, strategy, roadmap)
• Sound capability in customer engagement, wireframing, user story writing, etc.
• Ability to influence and communicate effectively
• Solid learning agility and adaptability managing ongoing product development & delivery
• Intimate knowledge of the winemaking industry
• Proven ability to execute targeted marketing strategies
• Ability to build relationships and solve problems remotely

You will possess key qualities such as:-

• Strong work ethic, positive attitude and high degree of self-motivation
• Well-developed professional network
• Effective time management and prioritisation skills
• Resilient, positive and not afraid of hard work
• Demand success of yourself!

You will be working in an exciting industry segment with competitive sales incentives and partnering with global teams.

• Exposure to C-level leaders and decision makers
• Family-friendly Flexibility
• Employee Assistance Program
• Novated Leasing

This is a unique opportunity to make a leap with a strong and successful business for someone who understands what the wine testing methodologies are and why they are performed. If you feel this is the type of opportunity you've been looking for, let's do it! Please apply with your current CV, highlighting your relevant skill sets!

Note: This opportunity is open to candidates located in Melbourne Australia and with the full permit to work in Australia. OR located in West Coast US, in/near wine regions.

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Data and Insights will play a critical role in supporting the strategic decision-making and operational improvements of our Disability Services organisation. This position will be responsible for overseeing the collection, analysis, and interpretation of data; while ensuring it drives meaningful insights to enhance the services we provide to individuals with disabilities. This role will work closely with internal teams and stakeholders, driving data initiatives that optimize service delivery, improve strategic and commercial outcomes, and support compliance with regulations and standards. 

Responsibilities include 

• Data Management and Analysis: Develop and implement data systems to collect, store, and analyse strategic, commercial and operational data, ensuring accuracy, compliance, and alignment with organisational goals. Provide insights through analysis, reporting, and modelling to support data-driven decision-making and service improvements. 

• Strategic and Decision Support: Collaborate with senior leadership to create data-driven strategies, support forecasting efforts, and provide actionable recommendations to enhance outcomes and service delivery. 

• Stakeholder Management: Work with internal teams and external partners to identify data needs, develop reports and dashboards, and train stakeholders to build data literacy and self-sufficiency across the organisation. 

• Innovation and Continuous Improvement: Stay updated on trends in data analytics and healthcare/disability services, implementing new tools and fostering a culture of continuous improvement through data-driven decision-making. 

• People Leadership: Lead, manage, and develop the Data and Insights team to achieve organisational goals while overseeing recruitment, performance, and professional development. 

Qualifications and Experience 

• A degree in data science, statistics, analytics, business intelligence, or a related field. A master’s degree is a plus. 

• Proven experience in data analytics, and a managerial or leadership role. 

• Experience in the disability services, healthcare, or social services sectors is highly desirable. 

• Strong understanding of data privacy and security regulations relevant to the disability services industry (e.g., NDIS standards, privacy laws, etc.). 

• Advanced proficiency with data analysis tools and platforms (e.g., Excel, SQL, Power BI). 

• Experience in managing large datasets, performing data cleaning, and conducting complex statistical analysis. 

• Knowledge of database management systems and data integration tools. 

• Familiarity with CRM systems, electronic health records (EHR), or other related software used in disability services. 

• Excellent leadership skills with the ability to motivate and guide cross-functional teams. 

• Strong communication skills with the ability to present complex data insights to both technical and non-technical audiences. 

• Proven experience working in a collaborative and cross-functional environment. 

• Strong analytical and problem-solving abilities with a proactive approach to identifying opportunities for process improvement. 

• Ability to innovate and apply new approaches to solving data-related challenges in a complex service environment. 

• Compassionate, empathetic, and committed to the mission of enhancing the lives of individuals with disabilities. 

• Results-oriented, with a focus on delivering meaningful insights that drive organisational impact. 

• High attention to detail, with a strong focus on accuracy and data integrity. 

• Adaptable and able to thrive in a dynamic, fast-paced environment. 

You will also bring with you or be willing to obtain 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Commercial will lead a team of people responsible for providing commercial advice and assistance to the business on its commercial relationships.  Responsible for overseeing the effective and efficient management of assets, pricing and billing strategies, property and facilities operations and procurement activities, this position will ensure that Melba’s resources are efficiently and effectively utilised, costs are managed, and facilities support the high standard of care and services provided to people we support.  The role is pivotal in delivering operational excellence and driving a value for money culture. 

Responsibilities include 

• Strategic oversight: Provide strategic direction and implement plans for asset management, pricing and billing, property and facilities management, and procurement, driving innovation, performance improvement, and risk mitigation. 

• People Leadership: Build organisational capability through coaching and education while managing and developing the Commercial team to meet objectives effectively. 

• Asset Management: Oversee the organisation’s assets, ensuring optimal performance, regulatory compliance, and alignment with service delivery needs. 

• Pricing and Billing: Ensure compliance with NDIS pricing requirements, manage accurate billing processes, and develop pricing models to support financial goals. 

• Property and Facilities Management: Manage physical properties to ensure safety, compliance, and efficiency, coordinating maintenance and planning to support operational needs. 

• Procurement and Contract Management: Develop and oversee procurement strategies, ensuring compliance, cost-effectiveness and value for money, and strong supplier relationships for quality service delivery. 

Qualifications and Experience 

• Bachelor’s degree in Business, Commerce, Finance, or a related field (required). 

• Significant experience in commercial management, ideally within the healthcare, disability, or human services sector. 

• Excellent contract negotiation and relationship management skills. 

• Experience in strategic planning, business development, and market analysis. 

• Proven leadership abilities and experience in managing teams. 

• High level of communication, interpersonal, and stakeholder management skills. 

• Strong business acumen with an ability to translate strategy into actionable plans. 

• Ability to work collaboratively across various teams, promoting a culture of service excellence. 

• Solution-focused with a strong problem-solving approach. 

• Passionate about improving outcomes for people with disabilities. 

• Ability to navigate a complex regulatory environment while driving business goals. 

• Excellent negotiation and influencing skills. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

Sales Planner

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

The Sales Planneris responsible for managing all aspects of the regional sales plan from liaising with HQ / manufacturing right through to the creation of the wholesale and retail plans. This includes forecasting sales / orders taken and ensuring that customer demand levels are managed effectively through production availability. This is a new position which will enable the successful candidate to develop and define inventory, forecasting and targeting methodology to support the achievement of business objectives.

For the Sales Planning Lead we are looking for:

• Experience working within the automotive industry essential
• Previous experience working within a sales planning environment essential
• A good understanding of the retail, wholesale and production planning required
• Experience working across multiple markets is beneficial
• Ability to work in a high-growth and fast-paced environment
• Experience managing projects
• Previous experience with SAP desired

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!

• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• 12-month fixed term contract / Part-time 3 - 4 days per week.
• Salary up to $100,000 base + superannuation pro rata.
• Join a values-driven human rights organisation.

Are you a strategic communicator with a track record of supporting executive leaders in all things engagement? We’re offering an exciting opportunity for an Executive Engagement Specialist to help shape the future of Melba. In this role, you’ll support communications and engagement opportunities related to leadership objectives, managing multiple stakeholders and deadlines while working with a high level of autonomy. Your work will enhance internal culture and support our Executive team in representing Melba at key internal and external forums. If you’re ready to apply a mature engagement mindset to develop and deliver impactful communications material that drives engagement, this is your chance to make a real difference. Join a dynamic, skilled team and contribute to improving the lives of people with disability.

About the role
The Executive Engagement Specialist manages communication and engagement activities for leadership initiatives, such as monthly Leadership Team Forums and Melba-wide Town Halls such as agenda preparation, speaker notes, presentations, and supporting delivery. The position develops tailored content in various formats, creating engagement tools that align organisational strategy with daily work, and supporting project-specific communications and engagement efforts. This position supports the Executive Leadership Team in identifying opportunities like industry events and conferences in line with strategic direction, assisting with applications and content development. The Executive Engagement Specialist will also support executive-level social media strategy and create end-to-end communication and engagement plans for other organisational priorities.  

What you’ll be doing (key accountabilities)

• Provide strategic communications and engagement support and advice to executive leaders and other leaders as required, introducing innovative ways to engage and drive impact across Melba. 
• Deliver communication and engagement activities across leadership initiatives such as monthly Leadership Team Forums and organisational wide Town Halls including but not limited to agendas, speaker notes, presentations, preparing presenters, delivery support and reporting.
• Support the Executive Leadership Team to identify opportunities such as industry events, expos and conferences and work closely with Executive members to develop presentation content.
• Support executive level social media strategy and implementation.  
• Develop and support the execution of end-to-end communication and engagement plans, including the preparation of materials and report on impact 
• Develop content in a range of formats including print, visual and audio that is targeted to our stakeholders and specific audiences identified in communications plans. 
• Create engagement supports that build linkages between organisational strategy and day to day work of teams and individuals. 
• Support project specific communications and engagement activities. 

Your background (skills and attributes)  

• Experience in a communications and engagement role, supporting senior and executive leaders.
• Degree in communications or a related qualification.
• Advanced skills in presentation development using tools like PowerPoint, Prezi, and Canva.
• Proven ability to create and distribute impactful communications in large, complex organisations.
• Exceptional written and verbal communication skills, with a strong track record of preparing strategic advice and materials for senior executives.
• Successful management of multiple projects, delivering quality outcomes on time.
• High computer literacy, including expertise in digital communication tools, design software, eDM platforms, SharePoint, and the Microsoft 365 suite.
• Ability to craft engaging, audience-specific content, including adherence to Plain English and Easy English principles.
• Passionate about human rights, inclusion, diversity, and service excellence, with a commitment to Melba’s values and goals.
• Strong interpersonal and collaborative skills, with a commitment to building effective partnerships.
• Highly organised with advanced time management skills, capable of prioritising tasks and working autonomously.
• Resilient, flexible, and adaptable to dynamic environments.
• Energetic, team-oriented, and results-driven, with a creative and proactive approach to problem-solving.
• Experience in the disability and/or community services sector (advantageous).

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time.

Working at Melba 

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Enjoy onsite parking and other benefits. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements, with the ability to work from home or the office. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Salary range of $80k - $90k pa.
• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• Fast-paced, multi-faceted role.
• Competitive salary + Super including NFP salary packaging. 
• Join a values-oriented human rights organisation.

 
Are you passionate about making a real impact through effective communication? We’re looking for a talented Communications Officer to shape and deliver messages that resonate with diverse audiences. In this exciting role, you’ll oversee a broad portfolio of communications, ensuring Melba messages reach the right people in the right way. Every day brings fresh challenges and opportunities to grow, all within a dynamic and supportive team. If you’re a driven, resilient communicator ready to make a difference, we’d love to hear from you. Join us in making a real difference to the lives of people with disability!

About the role

The Communications Officer will be a resilient, deadline driven professional who thrives in a fast-paced multifaceted role in a dynamic organisation.   This role creates, coordinates, develops and delivers on communications plans to grow engagement and awareness of all things Melba. Working in a fast-paced environment, this role oversees the development and distribution of communications that make Melba stand out from the crowd. They will be a custodian of the Melba tone of voice and take ownership of a range of different channels and products to communicate with a diverse range of stakeholders. This role will provide reporting and analysis of communications activity to facilitate continuous improvement.

 What you’ll be doing (key accountabilities)

• Write, produce and distribute engaging content across a variety of channels including but not limited to regular newsletters, social media, intranet, website scripts and marketing collateral. 
• Produce, maintain and monitor intranet and website content. 
• Develop, communicate and maintain Melba’s communications and content calendars.  
• Plan, create and prepare content for social media marketing campaigns and posts aligned with strategic objectives. 
• Develop SEO driven written and visual content targeted to our stakeholders and specific audiences identified in internal communications plans. 
• Manage multiple competing deadlines and projects concurrently including BAU and ad hoc in a fast-paced environment.
• Deliver Melba stories, including production of videos and other materials to accompany our annual report, including scripting and interviewing for short videos for social and internal communications. 
• Produce engaging digital content, including but not limited to images, banners, gifs, videos, podcasts, and animations, that help to promote Melba’s overall brand story 
• Liaise with external providers to coordinate content as appropriate. 
• Work with the marketing team to jointly monitor, evaluate and report on social media delivery and engagement. 
• Manage the community engagement of social media including comments and direct messages.  
• Review, analyse and report on all communications channels with a view to continually improve.  

Your background (skills and attributes)

• Degree in communications, journalism, or a similar qualification.
• Experience in a communications role within a fast-paced environment.
• Proficiency in Canva and other in-house graphic design tools.
• Familiarity with SEM Rush, Jungle Mail, Sprout Social, and Google Analytics (advantageous).
• Highly organised with advanced time management skills, including the ability to prioritise, meet deadlines, and work autonomously.
• Proven expertise in writing, editing, and storytelling across platforms for diverse audiences, with a focus on engagement and meeting strict deadlines.
• Skilled in creating content that enhances SEO and achieves digital communication objectives.
• Strong attention to detail and ability to thrive in a fast-paced environment with multiple competing deadlines.
• Experience and expertise in editing, proofreading, and content design.
• Excellent computer literacy and digital communication skills.
• Ability to write according to Plain English and Easy English principles (advantageous).
• Experience in the disability and/or community services sector (advantageous).
• Alignment with the values and goals of Melba, including a commitment to service excellence, human rights, and diversity.
• Resilient, flexible, and adaptable to changing priorities.
• Energetic, self-motivated, and creative problem solver with a focus on achieving results.
• A natural collaborator who enjoys working as part of a team and collecting and sharing people’s stories.

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this.  Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  We do this one person at a time.

Working at Melba

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Salary range of $80k - $90k pa.  
• Competitive salary + Super including NFP salary packaging. 
• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• Join a values-oriented human rights organisation.

Are you a marketing generalist with a flair for creating unforgettable events? We’re looking for a Marketing and Events Coordinator to play a pivotal role in amplifying our message and reaching the right audience. In this multifaceted role, you’ll be at the forefront of promoting Melba's mission, point of difference and services through integrated marketing campaigns and coordinating events that leave a lasting impact. This is your chance to be part of an organisation that truly makes a difference, working alongside a dynamic, highly skilled team dedicated to improving the lives of people with disability. Ready to take the next step in your career and make a meaningful contribution? Join us today!

About the role

The Marketing and Events Coordinator is responsible for planning, executing, and optimising marketing campaigns across various channels and developing, promoting, and delivering a range of events across Melba for both internal and external stakeholders. This position is accountable for the planning and delivery of creative events that showcase Melba’s services and meet other requirements as defined. Key focus of the role includes experience in campaign management, event management, digital marketing, and project coordination within a dynamic marketing team. 

What you’ll be doing (key accountabilities)

• Assist in the development and execution of integrated marketing campaigns, including digital, social media, email, events, and traditional advertising.
• Coordinate project timelines, tasks, and deliverables to ensure campaigns are executed smoothly and on schedule.
• Using co-design principles, collaborate with internal stakeholders to develop an event program that aligns to Melba's strategic objectives and fosters awareness of Melba and its services.
• Research and identify relevant events, conferences, expos, and school engagements that align with Melba’s strategic objectives and target audiences.
• Manage the booking and registration process, including negotiation of sponsorships, exhibitor spaces, or speaking opportunities.
• Plan and coordinate logistics for Melba's participation in events, including materials, staffing, presentations, and promotional activities.
• Collaborate with internal teams to create marketing materials, such as content, graphics, and promotional assets. 
• Support the management of digital marketing channels, including website updates, social media content scheduling, intranet and email campaign deployment.
• Develop the production and distribution of branded Melba items including signage, media backdrops and merchandise.
• Create memorable and impactful events through innovative and creative end-to-end event management including the development of detailed event plans, vendor/agency management and post event reporting.
• Collaborate with the Communications team to develop content to support and promote events.

Your background (skills and attributes)

• Bachelor's degree in marketing, communications, event management, or a related field (or equivalent work experience).

• Proven experience in marketing, communications, or event coordination, with a track record of managing large and small events successfully.
• Strong understanding of digital marketing channels, social media platforms, and advertising campaign planning.
• Exceptional organisational and project management skills, with the ability to prioritise, manage multiple tasks, and meet deadlines autonomously.
• Excellent written and verbal communication skills, with attention to detail and creativity.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with marketing tools and platforms.
• Collaborative team player with strong interpersonal skills, adept at building effective partnerships across teams.
• Strategic thinker with the ability to align events and communications with organisational objectives.
• Passionate about human rights, inclusion, diversity, and service excellence, with a commitment to Melba’s values and goals.
• Resilient, flexible, and adaptable to change.
• Energetic, self-motivated, and solution-focused, with a creative and proactive approach to problem-solving.
• Enthusiastic about marketing and dedicated to the success of campaigns and initiatives.

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time.

Working at Melba 

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Enjoy onsite parking and other benefits. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements, with the ability to work from home or the office. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

Working at Melba Support Services (Melba) 

• We support people with disability to live the life they want. 

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.  

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. 

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. 

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.  

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!  

Melba won the 2023 National Disability Award for Excellence in Service Quality. 
 
What is the Melba Way? 

 
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  

We do this one person at a time.  

Position Purpose 

Service Quality is paramount at Melba Support Services. The Outcomes Lead is responsible for the management of the day-to-day operations of a service site within Home and Living, including the financial performance. They will provide the required amount of support to assist people with disabilities to live a life that is personally fulfilling to that individual whilst also planning and coordinating the provision of direct staff support, and supervision of the staff assigned to support these individuals. 

hat you’ll be doing (Key accountabilities) 

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance. 

• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.  

• Establish and manage the delivery of high-quality services to people with a disability in line with Melba’s Vision, Mission & Values.  

• Prepare required plans, reports, business cases and evaluations as required. 

• Manage risk in a manner that accords individuals dignity, choice and control.  

• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment. 

• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals’ physical, spiritual and emotional health is at optimal level.   

• To actively participate in the recruitment, induction, orientation and training of staff.  

• To develop, complete and update SIL quotes as required.  

• To attend NDIS review meetings if/when required.   

• To develop house rosters based on approved SIL quotes (with Outcome Manager approval prior to implementation).   

• To oversee and manage day to day property issues and maintenance requests.   

• To ensure all required documentation is current, accurate and up to date.  

• To develop agenda items for, and to lead regular staff meetings.  

• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.   

• To promote and adopt a PCAS (person centred active support) approach to assist individuals to be actively engaged in all areas of their daily lives.   

• To deliver supports and services in line with the principles of PBS (positive behaviour support).   

• Develop and maintain effective and strategic working relationships and networks with: funding bodies which includes the NDIS, regulatory agencies, partners and other service providers.  

• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.  

• Build relationships and partnerships with other service providers that assist in creating opportunities for individuals accessing the service. This can include Clinicians, Consultants, Specialists, community-based organisations, funding bodies, regulatory agencies, and relevant business partners.   

• Maintain personal knowledge of relevant legislation, NDIS Service Standards and contemporary practices to support the role. One avenue is through professional development activities.  

• Role model high quality person centred practices to staff that demonstrates support appropriate to assist an individual to participate in their daily routines and achieve their chosen outcomes.  

• Organisation and supervision of staff around supported persons plans, programs and key outcomes, including day to day supervision, performance management and skill development. 

• Effectively manage, coordinate and support the development of skills within the staff team to ensure staff meet the individualised requirements of the individuals supported.  

• To effectively lead a team of staff to:  

1. Support individuals to develop and maintain family relationships, friendships and intimate relationships, 

1. Assist individuals to identify and pursue a broad range of social, educational, vocational and recreational opportunities that bring meaning and value to their lives. 

1. Support individuals to become recognised and accepted as valued and contributing members of their community. 

1. Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method. 

1. Provide supports that ensure an individual’s health is maintained at an optimal level for that person.  

• Understand and monitor NDIS budgets for each person supported. 

• Ensure that the rostering of direct support staff is in line with each person’s agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement. 

• Document and maintain relevant information in relation to a person’s supports and outcomes, including supporting the implementation of Personal Outcomes Measures (POMs) provided by Melba.  

• Develop and maintain effective relationships with individuals who purchase services and their families, carers or advocates. Respond to enquiries from people with a disability and their families about appropriate support options to meet their needs and desires which includes making appropriate referrals as necessary. 

• Other duties as directed by the Outcomes Manager. 

Your Background (Skills and attributes)  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice. 

• Experience in supporting people with a disability and their families. 

• Ability to advocate on behalf of people with intellectual disabilities. 

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies  

• Capacity to follow instructions, policies and procedures 

• Certificate IV in Disability or equivalent.

• A current First Aid and CPR Certificate. 

• A current NDIS Worker Screening and Working with Children Check. 

• The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights. 

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. 

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. 

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  
  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Risk Management will lead the development and ongoing operation of strategic risk assessment frameworks and risk policy. This new role will foster a risk aware organisational culture that effectively manages risk and supports performance improvement through innovation, good governance, and best practice. 

 Through the provision of strategic leadership and technical support, the Head of Risk Management is responsible for ensuring a robust framework exists to assess enterprise or strategic risk and operational risk, so that an effective and consistent system is in place for risk identification, evaluation, mitigation, reporting, escalation, disaster recovery and business continuity. This position provides a strong focus on promoting a positive risk management culture, through active promotion and education of staff across all levels of the organisation. It is also responsible for the management of the Internal Audit program and Corporate Insurance program. 

Responsibilities 

• Risk Management Framework: Lead the development, implementation, and maintenance of a comprehensive risk management framework to address strategic, operational, and legislative compliance across the organisation. 

• Positive Risk Culture: Promote a proactive risk culture by championing awareness, delivering training, and embedding risk management practices across all levels of the organisation. 

• Risk Management System: Oversee the implementation and management of an enterprise risk system to centralise and streamline risk recording and monitoring. 

• Risk Advice: Provide expert, strategic, and operational risk management advice, including assessments, controls, and reporting to support organisational growth and safety. 

• Internal Audit (Commercial): Develop and coordinate a risk-based internal audit program with a commercial focus to ensure compliance, enhance accountability, and monitor the implementation of corrective actions across the organization. 

• Insurance: Manage corporate insurance coverage and claims to ensure comprehensive and cost-effective risk protection for the organisation. 

• Compliance & Policy: Monitor regulatory changes, maintain an assurance roadmap, and ensure policies and procedures align with risk management standards. 

• Business Continuity Plans: Develop, review, and implement business continuity and emergency management plans to ensure preparedness and resilience in crisis scenarios. 

Qualifications and Experience 

• Bachelor of Business or similar formal qualifications in Risk Management, or significant relevant experience in a similar environment/organisation.  

• Practical knowledge of Australian Standards pertaining to Risk Management systems. 

• Extensive experience at a senior level within the areas of governance, risk, compliance and audit, with risk management technology capability viewed favourably.  

• Alignment and commitment to Melba’s Mission, Vision and Values.  

• A commitment to drive the development and implementation of a positive and proactive risk culture across Melba. 

• Superior communication and influencing skills, with the ability to win hearts and minds across corporate and operational divisions of Melba.  

• Sound knowledge of good practice enterprise risk and compliance frameworks and processes and risk system capabilities, for large and complex organisations.  

• Demonstrated experience in interpreting legislation/regulations and developing policies, procedures and guidelines. 

• Good working knowledge of audit processes, business continuity management, obligation management, risk and compliance monitoring and reporting.  

• A proactive and ‘can-do’ attitude, with a willingness to work flexibly across program areas to achieve business outcomes.    

• Demonstrated ability to lead initiatives and present effectively to a variety of audiences. 

• The ability to prioritise workload and manage competing demands. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Corporate team focusses on CreditorWatch’s core customers who range from $25m - $250m in annual turnover. The corporate function is the engine room of the business which includes business development and account managers in each state as well as a specialist team, with a representative focused on each product in our suite.

The Corporate Sales Manager is required to oversee and manage the Account Management team who are focussed on outbound activity, pipeline generation and monthly recurring revenue targets. A major part of the role is balancing these core KPI’s alongside the personal development and career progression of the team.   

In this role, you will be fully responsible for the sales performance of the team including relevant territory reviews, pipeline funnel management, forecasting and team development. 

Some of your responsibilities include and are not limited to:

• Inspire a Winning Culture: Foster an empowering, collaborative environment built on trust, accountability, and mutual respect, while celebrating individual and team successes. 
• Champion Growth and Development: Provide ongoing mentorship, personalised development plans, and career progression opportunities to help team members reach their full potential. 
• Strengthen Key Customer Relationships: Partner with the team to build enduring relationships with key customers ensuring retention, upsell, and cross-sell opportunities are maximised. 
• Deliver Accurate Forecasting: Own and deliver accurate forecasts for team performance, ensuring transparency and alignment with business goals.
• Optimise Patch Management: Conduct regular territory reviews to ensure equitable distribution of opportunities and maximise team potential across all regions. 
• Support Strategic Growth Initiatives: Develop and execute both short-term and multi-year plans, balancing immediate wins with sustainable, long-term success. 
• Focus on High-Value Activities: Guide the team in pipeline prioritisation and time management, ensuring effort is concentrated on high-impact opportunities. 
• Collaborate to Drive Results: Work closely with marketing, product, and other internal teams to align strategies and equip the team with resources to exceed expectations. 
• Maintain and Drive High Standards of Performance: Reinforce the team’s high-performance culture by setting clear KPIs, reviewing performance regularly, and providing support to sustain excellence. 
• Lead with Transparency and Advocacy: Represent the team within the organisation, championing their successes, addressing challenges, and advocating for resources to enable continued success. 

Our ideal candidate

• 1-3 Years of Leadership Experience: Proven ability to manage and develop high-performing sales or account management teams, with a track record of achieving results. 

• Sales Funnel Expertise: Strong understanding of opportunity and lead qualification funnels, with experience optimising pipeline performance and driving conversions. 

• Coaching and Development: Demonstrated success in mentoring team members to achieve their goals and fostering a culture of continuous improvement. 

• Forecasting and Data-Driven Decision Making: Skilled in delivering accurate sales forecasts and using data insights to inform strategic decisions. 

• CRM and Commercial Acumen: Proficient in CRM systems and adept at aligning team efforts with business objectives to deliver measurable revenue growth. 

More than just work