What you get to do in this role:

• Manage a book of mid-market renewals as the primary or secondary driver in close alignment with the Mid-Market Account Executive.
• Develop win/win negotiation strategies that maximise contract value while enhancing the customer relationship and the value they are realising from ServiceNow.
• Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.
• Identify customer needs and demonstrate account management capabilities to guide renewal closure.
• Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.
• Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalisation of executable OF

The Specialist Solutions Sales Executive will oversee market success of ServiceNow's Employee workflow products. 

You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. 

What you get to do in this role: 

The Specialist Solutions Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. 

• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.  

• Develop relationships with multiple C-suite personas (e.g., CHRO, CPO, CFO, CIO, COO) across Employee Experience product(s) and multi-workflow solution(s).  

• Arrange and conduct initial Executive and CxO discussions and position meetings  

• Collaborate closely with your Solution Consulting counterpart and extended team to deliver demonstrations showcasing ServiceNow’s Employee Experience product(s) & solution(s), orchestrating relationships as required.  

• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience  

• Be the trusted advisor to the customer by understanding their existing and future Employee roadmap to drive the ServiceNow Employee Workflows platform  

• Lead opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Creator, IT) to deliver outcomes-based solutions to our clients and prospects.  

• Coach AEs, Account Development Reps (ADR), ACE (partner organisation) with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle 

• In partnership with assigned Account Executive and Solution Consultant, present our Employee Workflows offering directly to prospects, customers, partners and at industry events and seminars  

• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition  

• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales  

• Sales process management and opportunity closure  

• Ongoing account management to ensure customer satisfaction and drive additional revenue streams 

• Champion diversity and belonging to contribute to an open and inclusive environment 

Job Description

The Role

We are looking for a motivated and ambitious leader to grow and manage our Enterprise Customer & Indsutry Workflow Solution Sales Team across Australia and New Zealand (ANZ). This leader must be a proven and trusted sales leader, who can influence, partner and advise across the matrix; including Solution Consulting, Sales, Alliance & Channel, Global Delivery and Marketing as well as, with our Business Units.

As the Director Solution Sales, you will be responsible for supporting the ANZ Managing Director to develop our go-to-market strategy for Customer Experience Solutions and support strategic sales opportunities across the region. You will share your knowledge and expertise to help prepare the markets for success on the road to 2025. This role will be reporting into the APJ AVP Customer Workflows and will be managing a team of Solution Sales Executives.

What you get to do in this role:

· Partner with the Managing Director ANZ and Sales Directors to make sure we achieve success

· Build and drive sales strategy and go-to-market for the region including understanding the competitive landscape, presence and strength within the region

· Align with the APJ and Global Business Unit (BU) leaders to build a plan to aggressively grow the business

· Lead and develop a team of specialized sellers to drive different solutions

· Actively engage in territory planning, relationship development and opportunity development and driving revenue by owning Solution Led opportunities and assisting Field Sales Teams in closing other opportunities

· Partner with our Alliance and Channel organization to build a sell to, with and through go-to-market model.

· Influence and drive the right value model around pricing and packaging

· Align to the global success metrics for Customer Success

· Development of territories and quota for the Solution sales team and effective communication to set performance expectations within the team

· Grow and develop a predictable business through accurate forecasting and pipeline development

· Achievement of annual sales goals on a quarterly and annual basis is required

· Engage and align effectively in C-level meetings in order to properly understand customer business requirements

· Build effective working relationships with Sales Directors, Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team