Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionising the technology industry!

The Workforce Planning Manager is responsible for analysing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organisation has the right people with the right skills to support its business objectives.

Our offices are based in Adelaide, Melbourne, Sydney, and Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. Therefore, we leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role, you must be an Australian Citizen and be able to obtain a Baseline or NV1 security clearance.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimise and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement
• Proven analytical and problem-solving skills

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest Information Technology professional services suppliers. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people who give Datacom its unique culture and energy, which you can feel from the moment you meet with us. 

We care about our people and provide a range of perks, such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone. We take pride in the steps we have taken and continue to take to make our environment fun and friendly and our people feel supported. 

#LI-Hybrid

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our growth can be attributed to our service and continuous improvement across every area of our business – and this always starts with people.

We would love for you to come and join our team at our Vulcan Aluminium and Stainless site in Campbellfield, VIC.

What you will be responsible for:

• Processing general phone and face to face sales enquiries

• Preparing sales quotes and orders

• Providing suitable solutions to our existing and potential customers

• Delivering excellent customer service and support through the sales process

What you will need to be successful:

• Previous customer service and sales experience (preferred but not essential)

• Ability to work independently and part of the team

• Attention to detail

• Intermediate computer skills

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

• On the job training  
• Employee Assistance Programme  

• Professional but relaxed company culture  

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you! 

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role. 

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! 

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

7days Labs, a renowned prize competition site, is seeking a skilled and strategic Content Marketing Manager to join our team at Ausso in Melbourne. With a focus on creating and executing impactful content strategies, 7days Labs aims to engage our audience and continually grow our brand presence.

As the Content Marketing Manager, you will be responsible for developing and managing our content initiatives across various channels, including our website, blog, social media platforms, email marketing, and more. You will collaborate with cross-functional teams to drive brand awareness, generate leads, and nurture customer loyalty.

Key responsibilities will include crafting compelling and audience-focused content, managing content calendars, conducting keyword research, analyzing data to inform content decisions, and optimizing content for SEO. You will also oversee the creation and distribution of engaging multimedia content, such as videos, infographics, and podcasts, to enhance brand storytelling and drive engagement.

If you are a strategic and creative marketer with a passion for crafting impactful content, we invite you to join our team and help shape the content marketing strategy of Ausso.

Responsibilities

• Develop and implement a comprehensive content marketing strategy to drive brand awareness and engagement
• Create and manage an editorial calendar to ensure consistent and timely content delivery across multiple platforms
• Produce high-quality and engaging content, including articles, blog posts, social media content, emails, and more
• Conduct thorough keyword research and optimize content for SEO to improve organic search rankings
• Collaborate with designers, videographers, and other creative team members to produce compelling multimedia content
• Analyze content performance using data and metrics to inform content strategy and make data-driven decisions
• Stay up-to-date with industry trends and best practices in content marketing to continuously improve our approach
• Manage relationships with external content contributors and influencers to enhance our content offerings

• Bachelor's degree in marketing, communications, or a related field or relevant industry experience
• Proven experience in content marketing, preferably in a B2C or e-commerce setting
• Strong understanding of content strategy, SEO, and social media platforms
• Excellent written and verbal communication skills
• Proficiency in content management systems and marketing automation tools
• Experience with multimedia content creation, such as video editing and graphic design, is a plus
• Analytical mindset with the ability to derive insights from data and track content performance
• Strong project management skills and ability to collaborate effectively with cross-functional teams
• Ability to think creatively and strategically to solve content marketing challenges

• Dynamic start-up feel
• We are growing and expanding so we have growth opportunities for the right candidate.

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities include:

• The overall operations of multiple offices, ensuring all functions run smoothly and efficiently.
• Manage health and safety aspects according to regulation.
• Establish, build and maintain relationships with the property managers, office suppliers, sub-contractors to ensure deliveries and works are scheduled and completed.
• Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations.
• Cleanliness and organisation of kitchen and lunchroom areas and equipment
• Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
• Preparation and upkeep for meeting rooms and associated catering needs.
• Plan lunches and small functions.
• Clearing meeting rooms, tidying the office
• Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
• Point of contact for the Sinch Facilities team on any information requests
• Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.  
• Management of events for multiple offices. End to end, booking, planning, executing. Working closely with HR form a cultural perspective.
• Catering for workshops and office morning teas.
• Maintaining a vibrant atmosphere for inhouse events, ensuring our office is always immaculate and inviting
• Assist all employees with their travel arrangements in accordance with the Travel policy.
• Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
• Manage any internal communications where required, for example global public holidays and new starter weekly email.

• Proven experience in workplace or facilities management roles.
• Knowledge of workplace health and safety regulations and requirements.
• Experience in managing relationships with external vendors and service providers.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and build relationships with stakeholders at all levels.
• Proactive and solution-oriented mindset.
• Attention to detail and ability to prioritise tasks.
• Experience in the technology or telecommunications industry is a plus.

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly Fitness Reimbursement
• Work From Home Reimbursement  
• Paid Volunteer Leave

Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our growth can be attributed to our service and continuous improvement across every area of our business – and this always starts with people. 

We would love for you to come and join our team at our Vulcan site in Dandenong South, VIC. 

What you will be responsible for: 

• Identify and pursue new business opportunities 

• Building strong relationships with existing portfolio of clients 

• Analysing industry data with up-to-date market trends 

• Preparation and presentation of sales to clients and sales department 

• Collaborating with internal stakeholders to obtain best outcomes for our clients 

• Having an in-depth understanding of Vulcan services in order to cross sell 

• Experience with B2B sales or steel manufacturing background wanting to get into sales 

• Sound communication and negotiation skills 

• Proven track record of meeting sales targets 

• Intermediate computer skills 

• Attractive salary with quarterly bonus incentive 

• Access to company car 

• Professional but relaxed company culture  

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you! 

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role. 

This is an exciting opportunity for an individual with relevant experience to drive sales. As part of our strategy to increase the demand and market awareness for our business, you will play a vital role working within our Sales team to identify and drive new opportunities, exclusively new site locations. 

You’ll be part of a team which has members based in different states, working to develop and deliver on strategic objectives. Together, your efforts will aim to make a significant difference to the environment in New South Wales both through improved recycling and the reduction of litter.  

You're someone that has a proven record of success working autonomously, loves talking to people and can easily bring your authentic self to customer relations. Through this, you'll help us in establishing long-term relationships with a range of customers and partners including shopping centres, local governments, and charities and community groups.  

The main duties of the position include: 

• Demonstrate and build TOMRA’s local presence and knowledge 
• Generate Business Leads 
• Evaluate customers needs, determine best points of contact and build productive long-lasting new clients 
• Achieve set team-based sales KPI’s 
• Through the use of our CRM system provide progress of sales pipeline  
• Potential for future growth  
• Effectively and professionally manage relationships with internal stakeholders, keeping them well-informed and reassured of the progress of all opportunities. 

Position: Insights Manager  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for experienced Insights Manager with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Senior Project Manager role is responsible for planning, organising and technically leading, and controlling complex IT projects from initiation to completion, and be the go-to person for everything involving a project’s organisation, delivery, and timeline.  This role demands excellent leadership, communication and project management skills combined with a deep understanding of IT systems and technologies.

What you’ll do   

• Defining & confirming project scope, objectives, deliverables, and resource requirements.
• Tailoring project methodology to individual projects.
• Ensuring preparation/completion of large projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and budget requirements.
• Managing project teams operating on complex/large projects, typically in a complex, multiplatform technical environment.
• Controlling project design and planning activities associated with large, complex applications and infrastructure development projects.
• Coordinating documentation, design, development and testing of enhancements and new development projects.
• Applying quality assurance processes and quality control measures to ensure project deliverables meet the required standard. Regularly check the quality of project outputs and identify and address any deviations.
• Controlling project schedules and ensuring that applications programs are delivered within given timeframes, meet user requirements, and are easily maintainable.
• Working with resource management, define, sourcing and managing necessary project resources.
• Providing direction to project team members according to established policies and management guidance.
• Preparing project budgets, attaining necessary approvals in a timely manner and monitoring project financials and the realisation of defined project benefits. Effectively controlling and managing the issues, risks, dependencies and changes in scope associated with IT projects Establishing, managing and reporting on project budget(s), analysing budget variances and recommending appropriate action.
• Exceeding stakeholder expectations through the application of stakeholder management disciplines. Developing and managing vendor contracts / agreements associated with projects under management.
• Handover of projects from the project team to the business-as-usual support team be it within another Datacom service line, the customer themselves and/or a 3rd party.
• Liaising between customers and Datacom service lines to identify opportunities for support delivery improvements, cost reduction and value-add to the customer / client 
• Assessing the impact of changes to project cost, schedule, and scope. Raising variations were appropriate to facilitate these changes. Developing change management plans and facilitate change requests with minimal disruption to project objectives.

What you’ll bring  

• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated understanding and implementation of Project Management disciplines. Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
• Sound understanding and application of change management and Project Management competencies including scope, time, costs, quality, HR, communications, risk, procurement, and integration.
• Strong understanding of business requirements and technical limitations as determined by the organisation’s enterprise architecture.
• Demonstrable experience in people management and mentoring of project employees. At least 5 years of experience in Information Technology, with at least 5 years in Project Management.
• Proven experience in Customer and Senior Leadership Stakeholder management Experience liaising, and where required, managing 3rd party vendors.
• Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Ability to apply analytical skill and conceptual thinking to operations and system planning across a range of technologies.
• Financial literacy to forecast and manage project budgets.
• Strong skills with Microsoft Office tools particularly Excel, Word, PowerPoint and Project.
• Ability to influence and build productive relationships with industry providers and stakeholders. Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Strong understanding of project management principles.
• Ability to translate user needs into a technical solution to build and lead collaborative project teams to achieve organisational goals and objectives.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements Proven analytical and problem-solving skills.
• Excellent customer relationship building and management skills.
• Strong influencing and persuasive ability.
• Proven analytical and problem-solving skills.
• Ability to escalate with a solution focus. Financial management, including cost estimation and budget tracking and reporting.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline along with industry certification such as PRINCE2 Practitioner, PMP or similar

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Paper Giant is a strategic design consultancy that helps organisations deliver better products, services and policies. 

We believe that better products, services and policies are those that lead to a more just, equal and sustainable society. Our goal is to help organisations create positive impact through work that considers the perspectives and lived experience of the people it affects.

We have offices in Naarm / Melbourne and on Ngunnawal country / Canberra and we strive to create flexibility to support you to do your best work wherever you are. We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer. If you're not sure you meet all the criteria, we absolutely encourage you to apply.

Who we are looking for...

We’re looking for a Senior Project Manager, who will be responsible for the day-to-day management of strategic design projects for clients in the government, not-for-profit, and private sectors. You will contribute to successful and profitable project outcomes, whilst ensuring client satisfaction and a positive working environment for our teams. 

You should have strong stakeholder management and negotiation skills and be a confident and influential communicator. Knowledge and experience of applying a variety of project management methodologies on complex, medium-to-large scale projects is essential. 

What you will do:

Practice and craft

• Ensure the successful delivery of complex research and design projects by managing resources to deliver to the agreed scope, budget and timeline
• Effectively and consistently communicate the project vision, objectives, risk, issues and status to clients, stakeholders and Paper Giant
• Educate clients and teams in various project management methodologies and draw on experience to optimise the project approach
• Work with the project team to define milestones and roadmaps for given projects and translate them into feasible and viable plans and requirements
• Schedule and communicate important events including internal project kick-off meetings, as well as client kick-off, showcases, and project retrospectives
• Lead project research operations, including recruitment of research participants and workshop support
• Ensure all projects are delivered to our high level of quality
• Proactively identify and communicate emerging client, team, project scope, or practice issues

Governance

• Demonstrate high levels of commercial acumen and seek to understand business priorities as a basis for decision making
• Interpret contracts and provide feedback to the business on potential risks
• Ensure effective project governance activities are implemented and adhered to, including project communication, risk mitigation, and scope definition activities
• Manage changes to scope thoroughly and in accordance with the contract 
• Ensure visibility and consistency of project information through setup and maintenance of projects in our online systems, including Google Drive, Harvest, Slack and Forecast

Managing client relationships

• Develop meaningful relationships with clients and stakeholders of all levels, and confidently facilitate discussions to negotiate scope, trade-offs, risk and budget  
• Lead presentations to small and large groups confidently and convey ideas and information in a clear and interesting way
• Generate leads or nurture new business opportunities with input of business leaders
• Consider what value we provide to clients and tailor the project approach to deliver client value and successful outcomes 
• Encourage clients to work with us again by providing an excellent client experience

Ethics, purpose and care

• Be comfortable with the ambiguity of working in a trans-disciplinary way, be positive and willing to try new things to support your teammates
• Work to create an environment in which everybody's voices can be heard
• Create opportunities to contribute to the studio practice and culture

Essential skills and experience

• Minimum 3 years experience working in an agency or consulting environment in a Delivery Manager, Project Manager or Producer role;
• Experience leading complex projects and managing budgets in excess of $200k;
• Experience using a variety of project management methodologies and are able draw on this knowledge to recommend the best approach for your project and client;
• Familiar with online collaboration tools such as Miro and Slack and know how to use them as part of your working process;
• Can give thoughtful, constructive, actionable critical feedback;
• Have a learning mindset and will seek to understand strategic design practices and methodologies;
• Experience working in an agency or consulting environment;
• Fluent in written and spoken English; and
• Full and current working rights for Australia.

Favourable skills and experience

• Familiar with government procurement and can create detailed governance documentation that meets requirements;
• Can interpret contract clauses and provide feedback to the business on potential risks; and
• Familiar with human-centred design methodologies and mindsets.

Your application

Please supply a resume and answer the following questions:

• Why do you want to work at Paper Giant?
• What’s the most challenging project you’ve worked on in the past two years?
• What’s your ideal project, and what would your role be on it?

We welcome international applicants with Australian work rights. Flexible, part-time and remote working arrangements will be considered.

Remuneration

The salary range for this role is between $100,000 - $120,000, depending on your experience.

What’s it like to work at Paper Giant?

Working at Paper Giant means working as part of a passionate and supportive team of design, research and operations practitioners.

We work together on projects and the company, and our culture is one of generosity, sharing, inventiveness and openness.

We offer flexible work hours, a generous professional development allowance, and support volunteering and learning opportunities for all our staff.

We work on diverse, complex, interesting and challenging projects, and are passionate about using design to solve complex problems at all scales.

We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

Are you a seasoned Digital Dynamo with ambition to spare?

Ready to jump on board with the biggest and speediest-growing indie agency in the Land Down Under? Here, we don't just appreciate your victories, we throw confetti at them!

This is your golden ticket to join a prize-winning agency, where your every move sets off fireworks in the name of business growth, both at home and abroad.

And guess what? We're fancy enough to be Best Place to Work finalists, according to the AFR!

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