Whiskey & Wealth Club

Salary: $73,150 + Super

Job Type: Full-time

Location: Sydney, Australia

The successful candidate's duties and responsibilities will include, but are not limited to:

• Build and promote strong, long-lasting customer relationships by partnering
• with them and understanding their needs
• Identify emerging markets and market shifts while being fully aware of new
• products and competition status
• Be role model to account executives and help new account executives ease in to
• the team
• Compile prospective client businesses using directories and other sources
• Demonstrate strong whiskey knowledge to present to prospect clients in a
• professional manner
• Compliant with FCA regulations
• Work with different teams within the business to identify new opportunities to
• develop sales pitches
• Understand and demonstrate the art of whiskey tasting and showcase to clients

Key skills and competencies:

• Relevant BSC degree (other qualifications may require additional experience
• referred to below)
• At least 1 year previous experience as a sales representative
• At least 5 years previous experience as a sales representative if the candidate
• holds qualifications not deemed as relevant
• Demonstrated ability to communicate, present and influence credibly and
• effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a (Content Manager) to join our fast-growing (Global Marketing) team. Reporting to our (Head of Content, UK), working directly with an ANZ marketing team, you will be supporting the team on (content creation across all channels (owned, paid, events) with a key focus on (meeting objectives and supporting all content requirements for Australia and New Zealand).

This role offers the benefit of owning content requirements for the Australia/New Zealand market while working with a broader, global team. Within a local marketing team comprised of Marketing Manager, Designers and CX Leads, and alongside a local business of Product/Tech, Operations, Sales, and Finance, this role will deliver high quality content across an array of channels and objectives to support the ANZ business.

Key Responsibilities

• Deliver content to support Sales/Partner enablement including collateral, events, webinars, RFP’s (working with Marketing Manager)

• Deliver product content to support ongoing product development and launches, including ‘how to videos’, user guides, Help articles, internal enablement, paid content (Working with Product team)

• Manage customer communications including product/pricing updates, Incident communications, ANZ e-newsletters

• Manage communications for CLM program including Onboarding, Early Life, BAU, Retention and Closure emails (working with CX team)

• Act as a brand ambassador, working to the global Nuvei brand guidelines and tone of voice across all communications

• Own traffic management and briefings with designers for all Marketing briefs for ANZ

• Learn Microsoft Dynamics CRM (Sales & Marketing) to support successful understanding of customers and account set up

• Learn and use Stripo email tool to create emails and build campaigns

• Develop reports and insights for all communications channels used, and campaigns executed

Preferred Qualifications

• Proven content creation ability including copywriting, creative brief development, content output across multiple asset types

• Ability to pull reports and insights from all marketing channels and present to the business

• Experience in events (booking, content requirements, bump in/out) beneficial but can be learned on the job

• Strong communications and interpersonal skills to support working with multiple stakeholders of varying seniority

• Problem solving mindset and confidence to put ideas forward

• Ability to manage high volume of work strategically, while delivering quality content

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

• Flexible working arrangements, with a hybrid office and home setup.

• A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.

• Opportunities for career growth, with a focus on internal promotions and employee development.

• A global bonus plan recognizing contributions across the organization.

• Volunteering programs that allow you to make an impact in the community.

• Employee recognition and reward programs acknowledging outstanding performance.

 #LI-SR1

#LI-HYBRID

• Develop and execute the global marketing strategy for Australia’s leading educational video company
• Lead a highly motivated and passionate Marketing team at a worldwide leading educational video company
• 12-month FTC, located in Sydney, working hybrid from the office and remotely from home

Why Join Us?

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.

Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!

Ready to discover your potential with us?

The role:

As the Manager, Marketing, you'll spearhead our global marketing strategy, driving impactful campaigns that propel our business forward. Leading a high-performing team, you'll collaborate with diverse stakeholders to generate leads, boost content awareness, and exceed revenue targets. Your strategic vision will be instrumental in aligning marketing efforts with our broader business goals, ensuring cohesive execution across all channels.

This pivotal role will position you at the forefront of customer acquisition and user engagement initiatives, shaping our marketing approach in Australia, the UK and US. Your innovative strategies and leadership will enhance our brand presence and contribute to our mission of transforming education through technology.

Please note that this is a maternity cover with a start date of 1 April.

What you’ll do:

• Drive the global marketing strategy, implementing and executing on successful and innovative campaigns that boost brand awareness, product adoption and generate leads through both traditional and digital channels
• Lead and develop the marketing team, fostering professional growth, and enhancing team capabilities and high performance
• Collaborate with product, growth, sales, customer success and content teams to create engaging marketing materials and align strategies with organisational goals
• Analyse campaign performance, track ROI, and optimise marketing efforts based on data-driven insights
• Develop and maintain the company's brand identity and messaging across all marketing channels
• Oversee major marketing events, including webinars, workshops, and industry conferences, while supervising social media strategies to enhance brand awareness and drive audience growth
• Oversee the creation of educational marketing materials, including blog posts, copy, whitepapers, webinars, and case studies to position ClickView as a thought leader
• Manage the marketing budget and resources effectively to ensure optimal ROI and achieve growth objectives

What you’ll bring:

• 5+ years experience in a similar position, from a technology-based business
• Experience in EdTech or working with educators will be highly regarded
• Strong leadership experience with the ability to lead, motivate and inspire
• Expertise in acquisition, engagement, and retention strategies, including event management and social media
• Experience with CRM systems, ideally Salesforce, with an understanding of the sales cycle
• Exceptional communication skills, organisation and time management skills
• Strong stakeholder management experience, with the ability to influence decision making on key strategic initiatives
• High level of collaboration and ability to work across different teams and time zones
• A self-starter, driven by accountability and an outcome-focused approach.

What we offer:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others

About Ofload and Our Mission

FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.

At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.

This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.

Why Join Ofload?

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.

We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognised for our innovation and culture:

• Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
• Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

About the role:

Drive operational excellence and scalable solutions by leading project-based initiatives that enhance process efficiency and customer onboarding. Act as a catalyst for change by optimising how teams collaborate within Ofload and with its customers. Deliver high-impact results through time-bound projects, ensuring smooth transitions without owning ongoing operations.

What you’ll do:

• Customer Onboarding and Integration:
  Lead cross-functional project teams to execute seamless customer onboarding and integration initiatives, ensuring strategic alignment.
• Platform Transitions:
  Manage transitions of customer accounts from acquired businesses onto the Ofload platform.
• Strategic Account Projects:
  Oversee and deliver high-impact shipper onboarding and strategic account management initiatives.
• Digital Initiatives:
  Drive digital transformation projects for existing and new customers, focusing on end-to-end process optimisation.
• Process Optimisation:
  Identify inefficiencies, propose enhancements, and implement product adoption strategies for measurable improvements.
• Collaboration and Leadership:
  Work closely with internal teams to align project outcomes with business goals and foster a culture of collaboration and accountability.

Qualifications and Skills:

• Experience and Expertise:
• 7–10 years of commercial experience, with a solid background in project and program management.
• Experience in consultancy or logistics is highly desirable.
• Demonstrated success in managing shifting deadlines, multiple project streams, and critical paths efficiently.
• Core Competencies:
• Analytical: Synthesizes complex information to inform data-driven decisions.
• Proactive: Initiates ideas and solutions without prompt; acts as a change agent.
• Highly Organised: Manages multiple projects while maintaining focus on priorities.
• Collaborative: Builds trust and accountability across teams.
• Innovation: Approaches challenges with creativity and develops new solutions.
• High Standards: Consistently drives personal and team performance to excellence.
• Openness to Feedback: Actively seeks and applies constructive feedback for continuous improvement.
• People Development: Champions team growth through coaching, feedback, and tailored development plans.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

More than a job! We look after you through: 

• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and 
• Our annual Summer Camp offsite

Office Benefits:

• Weekly catered breakfast, monthly team lunch and a number of delicious snacks 
• Morning brew of your choice at our local cafe 
• Quarterly celebrations and team events;
• Table tennis, board games and an office library 

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Hotel General Manager to lead our team. Opening to the public in mid-2025, we are looking for a truly passionate Hotel General Manager to guide the pre-opening and operation of our luxury hotel and glamping resort.

This role will draw on your passion for hospitality, guest service, and knowledge of curating unique experiences. This position suits an individual who is not afraid to be innovative and creative, possessing a real flair for hospitality! You will champion the activation of spaces including unique experiences and the creation of real ‘champagne moments’ for our guests.

 In this role, you will:

• Be an ambassador of the guest experience, focused on curation and bringing concepts to life.
• Oversee all hotel operations, ensuring high service and guest satisfaction standards.
• Lead, mentor, and manage staff across all departments. You will be a true engager of people!
• Develop and implement strategies to enhance revenue, occupancy, and guest satisfaction by leveraging existing platforms across Journey Beyond.
• Be numbers-savvy while operating through a guest-centric lens.
• Enhance our unique product by building relationships with guests, local businesses, and the community.

About you:

• Proven experience as a General Manager or in a similar role within the hospitality industry.
• Strong leadership and interpersonal skills are a must!
• You will have comparative hospitality experience leading a product that is not a traditional hotel and can demonstrate the use of contemporary practices to deliver incredible guest experiences.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

About the job

Sodexo is a global French based company, proudly serving the Energy & Resources sector in Australia for over 3 decades.  With over 5,000 employees Australia wide we provide quality sustainable food services and facilities management.  Due to internal movement within our Retail division, we are excited to be recruiting a National Promotions Manager to join our team.  This is a hybrid role based at our Brisbane support office in Eight Mile Plains.  Reporting to the Head of Retail - Australia you will be responsible for the development and implementation of our national promotional programs.   

To be successful in this role you will have previous experience in high volume FMCG promotional planning and execution within category management, franchising, or a retailing environment.  You will possess excellent internal/ external key stakeholder relationship management skills and excel in communicating across all levels of business.  You will be an innovative and strategic thinker with a specific focus around digital activation and implementation across all channels.  This role is Permanent full time, 38hrs per week, requiring a small amount of regular travel to visit our on-site taverns and stores.  Salary will be commensurate with experience circa $130-140K + Super + 5 weeks annual leave (conditions apply).  Our interview process will commence in Jan 2025.

Duties include:

• Manage promotional budgets and allocate resources effectively to achieve optimal ROI
• Collaborate with cross-functional teams to ensure seamless execution of promotional activities
• Oversee the planning and execution of product development, promotional events and activations nationwide
• Build and maintain relationships with key stakeholders, both internally and those outside of Sodexo
• Lead and mentor a promotions coordinator to deliver on time and high-impact promotional initiatives

What we are looking for:

• Bachelor’s degree in marketing, Business Administration, or related field (desirable), however more importantly there will be a strong preference for those coming from a background of convenience retailing at a national level 
• Minimum of 5 years of experience in retail FMCG promotional management, with a proven track record of successful national promotional campaigns
• Strong strategic thinking and creative problem-solving skills
• Skills in data analysis and reporting to measure campaign effectiveness
• In-depth knowledge of the Australian FMCG market and current trends with an emphasis on convenience retailing 
• Proficiency in using Microsoft suite of applications 
• Demonstrates soft skills such as open-mindedness, analytical thinking, professionalism, and a strong drive for sales.
• Remote industry knowledge (desirable)
• Full work rights in Australia

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc
• Estimating and cost planning to include producing and presenting the final cost plans
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stage

Please note applications will not be reviewed until after the 7th of January 2025

We are currently offering an exciting new opportunity for a highly motivated and enthusiastic individual to join us as an Account Manager.  This is a permanent, full-time opportunity which will be a home office-based position in either Brisbane, Gold Coast or Sunshine Coast (servicing both the Queensland and New South Wales Regions) and will involve regular domestic travel.

As an Account Manager, you will be at the forefront of our sales efforts, managing relationships with existing and new customers including merchants, developers, specifiers, architects, and engineers while actively seeking opportunities to expand Bosch’s market position. You will work closely with diverse stakeholders, ensure exceptional customer service, and contribute to achieving ambitious sales targets for the Home Comfort Division.

Position responsibilities will include:

• Conduct sales activities with existing and potential customers to grow revenue and market share in your designated region.
• Develop and implement proposals for both direct and indirect customers, securing new business opportunities in the new build and replacement sectors.
• Build and maintain strong customer relationships to support successful growth strategies.
• Actively monitor market trends and developments, providing actionable market intelligence.
• Deliver exceptional after-sales support, directly assisting customers with their day-to-day business needs.
• Work with divisional teams to develop and execute marketing, promotional, and training programs in the region
• Represent Bosch at trade shows, industry events, and customer presentations to enhance brand visibility and product demand.

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

Key Responsibilities:

• Drive a culture of process improvement and embed change effectively within the team.
• Support department and company-wide projects.
• Stay up to date with industry best practice, policies, and guidelines.
• Ensure TAL’s claims processes reflect industry standards.
• Manage escalated issues and customer complaints, delivering aligned outcomes.
• Perform ad-hoc duties as required.

A team creating an innovative solution for managing partnership programs in the financial services sector is looking for a Senior Business Development Manager.

This product serves brokerage companies and platforms within the forex and cryptocurrency space, helping them effectively attract and retain clients through well-designed referral systems.

Headquartered in Dubai, the company also has a presence in key cities: Hong Kong, Kyiv, Tallinn, London, Limassol, Yerevan, Tbilisi, and Mauritius. With clients in over 40 countries, the company serves more than 500 global clients. The company focuses on understanding client needs and industry trends, applying advanced technologies to ensure its solution remains one of the most competitive on the market.

If you’re eager to join an ambitious team building high-tech solutions and refining partnership mechanics in the financial sector, this opportunity could be perfect for you!

The position is only available for the candidates who are located in Australia.

Responsibilities:

• Identify and attract new institutional clients through cold calling, networking, and existing contacts
• Close deals with institutional clients, ensuring quick onboarding and revenue generation
• Build a pipeline of qualified leads and engage with potential clients in the FX, metals, energy, indices, and crypto sectors
• Recruit and develop partnerships with Introducing Brokers (IBs), creating incentive and support programs
• Represent the company at conferences, trade shows, and other industry events to expand the professional network
• Monitor market trends, competitor activities, and regulatory changes to provide actionable insights
• Track sales activities, maintain detailed records in CRM tools, and prepare performance reports

• 5+ years of direct sales experience in the FX industry, specifically selling liquidity solutions to institutional clients

• Demonstrated success in closing large-scale deals and consistently exceeding sales targets
• Extensive experience in generating cold leads and converting them into long-term clients
• Deep understanding of FX liquidity provision, trading platforms, and market dynamics
• Strong existing network of institutional clients, including banks, hedge funds, and proprietary trading firms
• Proficiency in CRM software (SalesForce) and sales analytics tools
• English C1+
• Live in Australia for more than 5 years

• Competitive salary according to your experience and skills (the exact amount is discussed with the final candidate)

• Officially paid sick leave
• Paid vacation
• Performance-based bonuses and gifts (including Apple products)
• Performance (and salary) review - once a year
• Mentorship and growth opportunities within a strong team

Sales Development Representative – H&L Point of Sale and H&LPay (POS) – Australia

We are seeking a highly motivated and dynamic Sales Development Representative (SDR) to join our Sales team. As an SDR focused on Point of Sale, you will play a pivotal role in identifying and qualifying potential leads, initiating contact, and building strong relationships with prospective clients. Your goal will be to drive sales opportunities, contribute to revenue growth, and promote the adoption of our POS solutions. You will assist in qualifying potential H&LPay clients within our existing portfolio as well as with new venues.

Here is a little window into our company: H&L Australia is a leading provider of innovative Point of Sale (POS) solutions, catering to businesses across Australia. Our cutting-edge technology is designed to streamline transactions, enhance customer experiences, and boost overall business efficiency. We are committed to delivering high-quality POS solutions that empower businesses to thrive in the competitive market.

H&L POS was acquired by Valsoft and now operates under the Aspire Software portfolio.  Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based within commutable distance of our office in Adelaide, working in a hybrid work model!

What your day will look like:

Lead Generation:

• Conduct market research to identify potential customers and market trends
• Utilize various channels such as cold calling, email outreach, and social media to generate leads
• Collaborate with marketing to leverage inbound leads and nurture them through the sales pipeline

Qualification:

• Engage with prospective clients to understand their business needs and challenges
• Evaluate potential leads to ensure alignment with the company's target customer profile
• Qualify leads based on established criteria and pass on high-potential opportunities to the Sales team

Communication:

• Articulate the value proposition of our POS solutions to prospects
• Conduct product demonstrations and presentations to showcase the features and benefits of our offerings
• Build and maintain relationships with key stakeholders, understanding their unique requirements

Collaboration:

• Work closely with Sales and Marketing teams to align strategies and share insights
• Provide feedback from the market to help improve product offerings and sales strategies

Goal Achievement:

• Meet and exceed monthly and quarterly targets for lead generation and qualification
• Contribute to the overall revenue growth by converting qualified leads into opportunities for the Sales team

About You:

• Proven experience as a Sales Development Representative or in a similar role
• Familiarity with Point of Sales (POS) systems and the retail industry is a plus
• A bachelor's degree in a related discipline is advantageous but not essential
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Strong organizational and time management skills
• Goal-oriented with a track record of meeting and exceeding targets
• Proficiency in using CRM software and other sales tools
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Join us at H&L and H&LPay and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.

We would love to hear from you if you are passionate about sales, technology, and making a significant impact. Apply now!

For information about H&L POS, please visit our website at https://hlpos.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are seeking an experienced Food and Beverage Manager, to lead the Front of House operation of our luxury resort and lodge. This role will draw on your guest service flare and hospitality knowledge. Opening to the public in mid-2025, this role will be instrumental in the concept and creation of the Front of House aspect of our luxury hotel and lodge operation. This is a fun and truly unique opportunity.

• Working closely with the operation providing guidance and support to establish and maintain consistency in the delivery of the food & beverage including pre opening.
• Develop menus and collaborate with the culinary team on site to ensure the delivery of exceptional culinary experiences for our guests ensuring the food offering is unique to the property.
• Provide training to the team, ensuring they are proficient in service techniques, product knowledge, and safety procedures.
• Monitor and control costs, including food and beverage inventory, and other operational expenses, to maximise profitability without compromising quality and guest service.
• Engage with suppliers to source and select products, negotiate contracts, and ensure that quality and price standards are met.
• Continuously evaluate guest feedback and implement improvement strategies to enhance the overall dining experience.

About you

You will have a deep understanding of the Food and Beverage and Hotel industry, with previous experience in a senior position. Ideally, in leading a food and beverage establishment or hotel.

You will have a collaborative working style, be highly organised and be detail oriented. There will be a strong emphasis on continuous improvement to ensure and maintain the highest quality and distinctive service, fostering an engaged, skilled and motivated team. 

The ideal candidate will have:

• Extensive knowledge of food and beverage operations.
• Excellent organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Proven ability to manage budgets, control costs, and drive revenue growth.
• A passion for delivering exceptional service and ensuring guest satisfaction.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Understanding of food safety and hygiene regulations, and Food Safety certificate.

What We Offer 

• Generous discounts on Journey Beyond travel and experiences 
• Study Assistance Policy 
• Employee Referral Policy 
• Parental Leave program
• Purchased Leave policy
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise 
• Flexible working environment 

Join us and contribute to an exciting journey where you'll create unforgettable experiences for our guests!

Company Overview:

BizCover has got small businesses backs when it comes to insurance! Small businesses need insurance to protect their livelihoods.  They need insurance in a fast, easy to understand format and that’s why they need BizCover. So what makes BizCover stand out from the crowd?

The Team:

The Risk and Compliance team basically does what it’s name suggests – we advise the business on matters of risk strategies and mitigation and compliance obligations. Reporting directly to the Head of Risk and Compliance you will work in a team that is responsible for the Quality Assurance, Dispute Resolution and the Compliance function across all BizCover channels and geographies.

Duration: 6 months fixed term contract (Opportunity for Perm)

The Role:

Reporting into the Head of Risk & Compliance, the QA & Compliance Manager has two main accountabilities namely leading the QA team including ensuring the adequacy of the QA framework, and overseeing compliance across the business.

They will be responsible for providing guidance and support, across the company on compliance related matters. They will ensure we are compliant with our regulatory obligations and AFSL, by ensuring our internal compliance, monitoring & supervision and risk frameworks are in place and being adhered to.

They will also be managing our Third Party Risk Management Framework including contract review, maintenance of the supplier calendar and sanction screening.

This role will also support the team with dispute resolution working with stakeholders across BizCover to ensure fair and timely outcomes for our customers. The role requires strong leadership, attention to detail, and the ability to embed compliance into operational and strategic activities across BizCover.

Day to day responsibilities:

Compliance:

• Implement and promote BizCover’s risk and compliance policies and practices
• Monitor and ensure compliance and QA frameworks are current and adequate
• Ensure compliance with regulatory frameworks, review and/or establish a compliance manual including process implementations, insurer compliance along with regular auditing processes
• Provide strategic compliance and risk advice to the business on current business, new proposals or business change
• Manage all legal matters and issues including intellectual property, contracts, binder and partner agreements, employment related issues, policies and any items that require general compliance input
• Compliance sign off on agreements and the management of the supplier calendar (a source of truth of all arrangements with workflow capability)

• Conduct/manage induction training on compliance and QA and review of staff training
• Manage Sanctions screening
• Working with our technology and operations teams to embed compliance frameworks and processes into systems and operational processes including AI implementations
• Internal and external policy end-to-end management (including creation, reviews and reporting)
• Create, implement and periodically review quality management documents which meet ISO 9001 standards.
• Assist with end-to-end complaints handling in line with policies and procedures, ensuring adherence to regulatory frameworks.

• Monitor legislative changes, assess their impact on the business, and review or develop processes and policies to ensure compliance and operational efficiency.
• Assist and partake in periodic audits initiated by insurer/s and/or internally.
• Facilitate end-to-end breach and incident management by leading project teams, maintaining the incident register, tracking incident status to resolution or completion, and driving the remediation of breaches and incidents.
• Review and optimise customer communication journeys, including emails, SMS, and letters, to ensure clarity, accuracy, and alignment with product updates, insurer changes, or incident remediation efforts.
• Review marketing materials and content to ensure compliance with regulatory standards, including AFSL requirements, and alignment with legal and risk obligations.
• Establish and maintain open channels of communication with insurer compliance teams to facilitate collaboration, address compliance matters, and ensure alignment with regulatory and business requirements.
• Manage compliance committee operations, including preparing reports, agendas, and minutes, distributing outcomes to the Executive team, and monitoring actions to ensure timely completion and accountability.
• Provide guidance and support to call centre and operational teams to ensure customer and third-party enquiries are handled in compliance with regulatory requirements and internal policies.

QA:

• Management of the QA team (1x QA Team Lead, 4x QA officers & 1x Risk and Compliance Graduate).
• Oversee reporting on QA performance and compliance (e.g. QA reporting).
• Prepare management action plans to address key compliance issues and risks identified through the QA process.
• Creation and review of call centre scripting and QA scoring across sales, service, claims and retention teams .
• Lead Oversee the QA calibration sessions with the call centre teams
• Provide insights into the performance and risks arising from our operations (technology and call centre).
• Act as the primary point of contact for escalated QA matters, providing guidance, resolution, and ensuring alignment with compliance and quality standards.
• Manage end-to-end projects relating to QA and/or directly impacting QA deliverables.

How will I be measured?

• Existence of up-to-date QA and compliance frameworks including documentation of processes
• Passing of ongoing audits
• Meeting KPIs with regards to QA
• Advancement and embedment of our compliance automation frameworks
• Timely resolution of complaints
• Over time the reduction in the reoccurrence of the repeated complaints through the identification of root causes via the QA process

What do I need to be successful? 

• Law degree
• A minimum of 3 years post qualification experience in insurance law and/or financial services law
• Strong attention to detail
• Ability to prioritize and manage competing demands and time frames
• Ability to work with a wide range of people in a collegiate and responsive manner

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.